Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

did you receive a response from the casino representative?

once again my balance was $600, their system itself adjusted my balance to $150 it is written in the internal rules of the casino a deposit is made if the amount is less than $150 since the maximum withdrawal for a no deposit bonus is $150 This means I don’t need to make a deposit since the system adjusted my balance to the withdrawal amount.Dear casino representative, I am waiting for an immediate solution to the issue

since you have already deceived the forum administration and me personally once writing that everything is fine and the player will soon receive the money I'm waiting for a personal answer from you in this thread

The casino representative is going to answer or not?

Hello kitera99,

Still no updates. We are reminding them regularly.

Keep you posted.

We are working on this.

Hello kitera99,

The casino returned with their final resolution regarding this case, stating that you used a free bonus and did not follow the terms and conditions of the bonus. We received the terms that support their response. That is why your payment was in the Pending status.

They added that you need to meet the T&C's to be paid, and that is why they have declined your withdrawal.

We will mark this complaint as Resolved, as we have done everything within our power to assist you, and this is the casino's final statement.

Thanks for your understanding.

I’ve been waiting 3 weeks for my withdrawal of $990. I’ve been told it’s been “approved” and would be sent out with next round of payments, that was 9 days ago. I’ve emailed support, tried live chat (who seem bothered that I’m even asking them anything) and keep getting told it’s approved and should have it soon.. now for the last 5 days or so I’ve lost contact and the withdrawl department won’t even respond at all to me.. I’m fully verified, won this with a cash deposit and seemingly am being bamboozled & given the run around. I need help and somebody to hold them accountable, please if there’s anything you can do

USERNAME// NIKK****

Hello Nicholas Deleon,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Nicholas Deleon,

The casino representative got back to us and said that your payment has been processed.

Can you please confirm this, and we will mark this complaint as Resolved? 

Hello Nicholas Deleon,

We will close this complaint and consider it Resolved.

I don't want to say I no longer trust LCB but I no longer trust LCB I feel like your judgment has been swayed by kickbacks and you make reviews without cashing out or anything like that how can you review a casino in its bonuses if you've never tried to cash one out you can't so I no longer trust you

Hello Matthall76,

Can you please specify what is your issue with Old Havana Casino? If you would like us to contact the casino representative on your behalf, please elaborate on your issue and send us your casino username/ID via private message. 

Hello Matthall76,

Since we never heard back from you we consider your complaint CLOSED.

Has anyone been paid by Lucky Hippo? I deposited after seeing LCB has them rated with 5 stars. I requested withdrawal on 5/31 and sent in required documents but haven't received any thing from them. I deposited using crypto.

Thanks 

Hello Monicapie,

If you want us to contact the casino representative and inquire about your account verification delay please send us your casino username via private message. 

Hello Monicapie,

Thank you for providing us with your credentials. We're going to contact the casino representative and ask them to check your account. Keep you updated on this thread. 

Hello Monicapie,

The casino rep informed us that your payment will be processed by the end of this week.

Please update us once you receive your funds so we can close your complaint and mark it resolved. 

Will let you know.

Thanks 

I have a pending deposit, its been that way for hours. Support said its still processing on the blockchain. I hoping it will be soon 

Thanks 

This is what online chat just told me 

'"At this moment, our payment provider is processing your payment. Once the payment is completed, you will receive another email indicating that the payment has been completed"

So, nothing yet 

Got it this morning. Thanks for your help!

Thank you for informing us Monicapie, enjoy your winnings! We mark your complaint as resolved. 

I made a $20 deposit on June 2, 2024, that afternoon I started the withdrawal process for the $400 I requested to be withdrawn which was only supposed to take 5 to 7 business days . As of today,  I still have not gotten my winnings.  According to the information on the website the withdrawal hasn't had anything performed since the day it was requested. I supplied all necessary kyc documents and have a verified account, but the last two weeks, I have attempted to contact them numerous times via email and chat with only the same scripted response that is if I get a response at all but long story short ....they can't tell me when I will be paid.   They say my account is verified and all is good just waiting on a batch of payments to be made but unsure when this will happen.   I am at the end of my rope with them. They had no problem taking my money but when it comes to my winnings they just don't know.   So I am here to ask for help with this matter.  I have all correspondence and if needed I will be more than happy to provide it.   Any help is greatly appreciated.  Username Liz***********   

Thanks in advance for any help with this....

Hello Elizabeth Morris,

Sorry to hear about your issue.

Thank you for providing us with your casino username. We reached out to the casino rep regarding your case and will update you on this thread as soon as we get a response from them.

Dear Elizabeth Morris,

Here's the response from the casino rep:

I checked with the team. We will process this player payout by this weekend.

Please update us here on this thread when your withdrawal is processed.

Thank you.

Hello Elizabeth Morris,

Has your payout been processed?

Hello Elizabeth Morris,

Since we have a response from the casino representative we will mark this complaint as RESOLVED.

Yes they did pay me.   Thank you so much for your help.  To the casino rep I appreciate your help too....thanks again....

Thanks for letting us know Elizabeth Morris, glad to hear all is ok! 

We consider your case resolved.

Hello I have posted my issue with Vegas casino online on these sites. You can see all the details. In short I've been waiting for a payment for an LCB20 chip for a couple weeks. Spent a lot of time back and forth. Been a very frustrating experience. Hopefully someone can help to resolve.

Hello barry rotschild, 

Please send us your casino username via PM so that we could contact the casino rep and check your account. 

Thank you.

Hello barry rotschild, 

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello barry rotschild,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

Good Morning LCBers 

I have a pending withdrawal for many days at the Lucky Hippo Casino, they say the reason for the delay is because there were a lot of winners, however the delay is very long and I would like to receive my payment. I would like to ask the LCB team for help to resolve this problem.;;  my username is    ( cca*** ) 

Hello enchanted_star,

Thank you for providing us with your account details. We've contacted the casino regarding your case. Please keep an eye on this thread for updates.

Dear enchanted_star,

We received feedback from the casino rep that your withdrawal should be processed today. Please update us when you receive your funds.

Thank you.

hello

the withdrawal was processed and the funds were sent to my account..

thanks for the help

You're most welcome, enchanted_star! Glad we could help! 

We will now mark this complaint as RESOLVED.

I have passed all the verification and authentication that's needed for my withdrawl and i am still waiting.  

High country casino 

Username Fi***

Hello Jacqueline Fielder,

Please be advised that depending on the casino, there may be a delay in processing withdrawals due to the weekend. However, thank you for providing your casino username. We will forward it to the casino rep to check your account.

Hello Jacqueline Fielder,

We received information from the casino that your payout will be processed before Friday.

Please keep us updated on the progress.

Thank you.

Hello Jacqueline Fielder,

We received information from the casino rep that your withdrawal has been processed today. Could you please confirm so we can mark this case as resolved?

Thank you.

Since we've never heard back from the member, yet we have a response from the casino rep that the member's withdrawal has been processed, we'll mark this complaint as RESOLVED.

I have had a withdrawal pending since October 2. They keep saying that their processor is delaying payment. I just want my money. I have emailed them numerous times and they have answered twice with the same vague response that their processor has a high number of withdrawals. I asked them to contact their processor and they always seem to avoid that. 

Hello Imachiz2,

Could you please provide us with a bit more information:

• Has your account been verified?
• Is this your first withdrawal at High Country Casino?
• What is the amount you requested to withdraw?

Please send us your casino username via private message if you would like us to contact the casino rep.

Thank you.

Dear Imachiz2,

Thank you for providing more information and your username. We contacted the casino rep and will let you know as soon as we receive a response from them.

Dear Imachiz2,

We've received a response from the casino rep stating that you've been paid a couple of days ago. Could you please confirm this for us?

Thank you.

Dear Imachiz2,

Since we haven't heard back from you, yet we have a response from the casino rep, we will consider this as RESOLVED.

Yes, I did, too. I still haven't received it yet, though. They said it was going to take 3-5 business days and that was on November 7. 

It isn't resolved, yet.