JacksPayCasino Support and Complaints Thread

Hey there,   Jacksanders.   Your account is under review for bonusing guidelines and the delay of your withdrawal is due to this purpose.   Once the review is complete , we will get you paid.

Best Regards

JackspayCasino

Hey there,  we have updated Eskimo and he is aware that we will be paying his withdrawals.   Once his withdrawal is paid in full,  we will provide a full update.

Best Regards

JackspayCasino

Would like an update on what is happening. Last withdrawal I received was July 7th. After that all that has happened was that they locked my account and all they're continuing to say is that they have no update. They're refusing to answer my emails, cut off all communications on the messaging app I used to communicate with my host and also doesn't answer in live chat. 
 

Updating LCB on current status of my "complaint"

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current thread of my official complaint.   if some awareness could be spread, I don't think payouts are happening but could be wrong. They used to at least have an excuse on having processor issues or something but now all I'm getting is " no update ".

Their wallet that I've been receiving past withdrawals from has $1540 at this moment.

I have a withdrawal of $625 and two $2500s. So now it is known that they have a balance, not sure what the hold-up is.
 

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Hello Eskimocubee,

We will contact the casino again and inquire about your payout. Keep an eye on this thread for any updates.

My withdrawal has been pending for about 35 days, I'm not sure if they work at all now,
I haven't been following this thread for a long time , 
Anyway I received only $100 from two withdrawals total amount of $700 (600$ is still pending 35 days in a row)

 

Welcome to the club. I have 5625$ left in withdrawals dating back to beginning of May. they have money in their BTC wallet but still refusing to pay 

I'm running out of options at the moment. JacksPay casino is not paying out $5625 of pending withdrawals dating back to the beginning of May.

Related thread of the whole story. If I can get some help from the moderators to hold them accountable to their word of paying out what is owed to me. This has been dragging out for months with their excuse changing every other day. Now it's gotten to the point of where they're screening my live chat requests. 
 

We came to the conclusion that I would be getting banned because of my abuse to my prior VIP host. This was fine with me, I've agreed that I'm okay with the consequences that I'm paid. They agreed that they would pay and now I'm not hearing anything. Money has come into their wallet and still no news. I'm not the only one who they're withholding their withdrawals, seems like many others are too. 

Hello Eskimocubee,

We understand your frustration, your payout indeed takes too long. We've contacted the Casino representative yet again and referred to your latest posts. Please keep an eye on this thread for any updates.

Would like a response if I'm being paid out. Money has come into their wallet, roughly 1700$ is in there currently. Usually in the past when money came in, they sent a withdrawal within a day or two. 
 

Hello Eskimocubee,

We'll update you on this thread as soon as we get a response from the Casino. 

Eskimo, this sorry excuse of a casino is one big SHIESTER!! They don't have any problem whatsoever TAKING MONEY but when it's time for them to payout, THEY LIE, RUN, & HIDE...COWARDLY THIEVES!!!

@tough_nut.  I think that it is pretty apparent that the Players are not the problem.  The common denominator is Jackspay Casino.  The platform should be called "JacksPAID" because they absolutely are getting PAID...they are NOT PAYING.  They are THIEVES, plain and simple.  Never have I EVER witnessed the level of ABSOLUTE DISRESPECT and GROSS COWARDICE in my entire life!!  JACKSPAY YOU SHOULD BE ASHAMED OF YOURSELVES!!!

At this point would just like clarification from Taylor. If him and his company refuses to pay, I have no other choice but to hold him responsible since he is my only link to the company. 

If you are owed a withdrawal can you message me, would like to put resources together in the case we get screwed over. 

Hey there.   We have been in communication with this abusive player.

We will pay his withdrawal and update threads once done.  We have also decided to report his abusive behaviour.

Best Regards

Jackspay Casino 

The communication I've received was "we wil pay you when we pay you" and that they've notified local police regarding my "abusive behavior".

As long as they stick to their word of paying me, I'm fine with whatever.

Hello Eskimocubee,

The Casino Rep confirmed on this thread that you'll be paid out. So let's wait and see.

Hello Rolanda Murray,

If you have a withdrawal pending as well at Jackspay Casino and if you would like us to contact the casino on your behalf please send us your casino username via private message. 

Can you tell me when your investigation will be completed ?
today it was possible to contact the chat, but chat did not say anything new,
looks like some sort of investigation is still in progress
(hope I'm not an abusive player , every three weeks I try to communicate with the chat)

 

and I'm not sure if my email reached the support properly ,
it would be great if the representative answers what kind of investigations and do I need a lawyer already

Hello SandersJack,

We've contacted the Casino and inquired about your case. Please keep an eye on the thread for any updates. 

Hello SandersJack,

We wanted to let you know that we've pinged the Casino again since they were unresponsive to the first email that we sent them regarding your complaint. Hopefully, they will respond soon. Please keep an eye on this thread for any updates.

Hello Eskimocubee & SandersJack,

We wanted to let you know that Casino still did not respond to our emails regarding your latest complaints. We'll contact them again now in hopes that they will respond. Please keep an eye on this thread for any updates.

Can you help me get an answer about my withdrawl? Zero help from CS email or chat 

Hello gamblinggal2020,

Please send us your casino username via private message and we will try getting in touch with the casino on your behalf. 

I have tried to use chat, sent esmils and get zero response - are you still in business ??? 

Hello gamblinggal2020,

Thank you for sending your casino username, please be advised that they were unresponsive to us lately but we'll try getting in touch with them regarding your case, please keep an eye on this thread for any updates. 

Hello Eskimocubee, SandersJack & gamblinggal2020,

Please note that we haven't heard back from the casino thus far. We'll try sending them a reminder email regarding your cases and we'll update you with any news we receive. 

Hey there,   Sanders we had to run a review on his account for the betting amounts he was doing with specific games.

It took longer then usual but the player will be paid today it looks like.

Eskimo also we are sending a withdrawal too today it looks like as well.

GamblingGal her account was removed for having more than one account in the household.   I hope this message finds the players and the LCB well.

Best Regards

JackspayCasino

Hey there,  update on withdrawals.  Sanders was paid after this review came back good after a long wait.   Sorry for the delay.  

Eskimo was paid one of his withdrawals as promised and we did notify the player.

Best Regards

Jackspay Casino

Why aren't any emails or chat requests bring answered ? Why cant people get updates to their withdrawal request questions ? What is going on with my this casino ? 

Hello gamblinggal2020,

It appears that your account has been deleted because you registered more than one account at the casino. If you would like to inquire about the situation further please let us know and we will contact the casino with all your relevant questions. 

Hello Eskimocubee & SandersJack,

Could you please confirm if you received the funds? 

Confirmed received 625. Have 5000 more to go. 

not true-

I do not have more than one account - there is only one person in my home - I have been a customer for years and never had an issue until this large withdrawl request -my account has not been removed as I can still access it as of just now -see attached - what is going on here ??

Hello gamblinggal2020,

We've contacted the Casino Representative and referred to your latest post on this thread. Hopefully, they will answer soon. Keep an eye on this thread for any updates.

Two days ago I received an email saying that the withdrawal is completed , yes is true ,
thanks to the LCB team, and JacksPay support for help ! 

Hello SandersJack,

Great News! Have fun and enjoy

I finally received an email stating that I would be paid asap- I will let you know once payment has been made-at least they are answering emails 

Hello gamblinggal2020,

That is great news  Keep us posted and let us know if you may need any further assistance from us.

Hey there, the player has been paid, only took a while because of the verification of the account. Please confirm you received, thank you Best Regards Jackspay Casino

Glad to see others being paid out as well. Hope to get the rest of the 2x 2500 withdrawals left on my account soon. Will keep forum updated.

Hello gamblinggal2020,

Thank you for confirming via PM that you've been paid out  Enjoy your winnings!

Hello Eskimocubee,

We hope that the rest of your winnings will be paid out soon. Please let us know if you need any assistance from our side.

Yes a little assistance in confirming that the 2x 2500s will be paid would be nice from Jackspay.

Hello Eskimocubee,

We'll contact the casino and inquire about your payout. Keep an eye on this thread for any updates.

Hello Eskimocubee,

The Casino Representative got back to us with the information that they are in contact with you and that you are notified about your next payout which will be processed soon. 

Okay thank you for updating me about that.

Hello Sir,

I am having an issue with a Bitcoin deposit not posting to my account. It was from Coinbase wallet and sent to cut/pasted address for JacksPay deposit. I've sent emails, chat support and no one seems to want or be able to help, additionally I have a withdrawal in perpetual pending status, but one problem at a time and I want this deposit issue resolved asap please.

username- Fletchdawg