JacksPayCasino Support and Complaints Thread

Hi carpentergamble,

We received your account details and notified the rep. 

They promised to pay on Monday ,but unfortunately payment are still on pending status
And chat-operator every time promises to pay tomorrow , this is weird

Hi carpentergamble,

Ok, thanks for the update! We've sent a reminder email to the Casino Representative. 

Hi carpentergamble,

The Casino Representative says they chatted to you and explained everything.  Their processing team didn't work over the weekend which caused some delays. He says they'll be paying you asap.

Hi carpentergamble,

The Casino Representative says they've paid you yesterday. Could you please confirm if you've received your payment?

yes i got the funds a couple of days ago , thank you so much !

Hi carpentergamble,

We're glad to hear that. Thanks for letting us know!

my withdrawal of funds in jackspay is also not processed,
it was exactly two weeks ago that I ordered a cashout
 

Hello StephenWhales,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello StephenWhales,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hey there.   I am one of the processing managers at Jackspay.   Before we pay a withdrawal,  we do a series of checks.

1.  Documents ( which you sent )

2.  Blacklist ( you are not on a blacklist )

3.  Programs to cheat the system ( also no issues there )

4.   Bonusing.    You barely met wagering requirements and than you withdrawaled which is against our terms and conditions.

Unfortunately due to this your account was locked over a week ago.   

As per in our terms and conditons at www.jackspay.com it states 

" Terms and Condition for a bonus.
Bonuses for the most part come with wagering  requirements, meaning after you claim a bonus you will have to wager a predefined amount of bets.

Claiming bonuses with the sole intention of withdrawing will not be tolerated and will void winnings "

This includes;

• Redeeming bonus and 'just' covering the wagering requirements to withdraw

When you registered you agreed to these terms.  Used our bonuses.  Barely met wagering and withdrawaled.

Below are attachments to support this response.

Best Regards

Jackspay

"4.   Bonusing.    You barely met wagering requirements and than you withdrawaled which is against our terms and conditions.

Unfortunately due to this your account was locked over a week ago."

ofcourse no , after i finish my wager , im playing some Saucify games , even at high stakes, please provide a betting history so that I can show you this

in the meantime, it just looks like another reason not to pay funds, as well as messages in the chat that you have 4000 people in the queue for payment

if you look at the screenshots that you provided, I completed the wager by 106% percent,
that's $ 360 more than the wagering requirements, it's doesnt looks like: barely met  the wager !

Jackspay.com needs to go on a warning list if the above is an accurate representation of their platform.

You either cover a playthrough requirement or you dont.  Adding a nebulous term like ",just covered" and using it to deny payment is theft and it is criminal, and should not be tolerated on a gaming-positive platform.

Anyone who has been denied payment due to this unenforceable clause in their user agreement should save all their records.

(Referencing instances which inclused the loss of player's own funds, i.e. deposit bonuses)

Hey there.   100% means you met your terms.   106% means you bet only 6 percent after meeting your total wagering which is barely meeting wagering requirements.   106% doesn't show you wagered 106% over meeting your wagering requirement otherwise you would be paid like 1000s of our players and the terms and conditions would have been honored. 

We apologize that you may feel that the barely meeting wagering isn't right or isn't fair.  But when you as a player legally sign up.   You check mark and agree to our terms and conditions.  So if you shall violate that then we have a right to fargo action.

We apologize for the inconvenience. 

Best Regards 

Jackspay Casino

Hey there.   Every casino in the world has different rules,  terms and conditions.

99% of players read the rules.   If someone saw that barely meeting wagering requirements were against the rules.  Then we suggest maybe that Jackspay isn't the place for them.

Bonuses are for entertainment.   Using bonuses with only intentions of withdrawaling, is why we have that rule in place.

Millions of players yearly.   Make multiple accounts and bonus hunt by making an account for free for real money.   So barely meeting wagering is something we enforce.

We apologize if that makes some players not want to play.   99.9%  of players wager more than enough and they are paid.

We pay our players who follow the terms and conditions. 

It is very important to read every single rule set in place.   

We are sorry how much pain and hurt this has caused you to feel this way.   Not wanting to play at a casino because you don't agree as a player with the casinos rules and regulations.   We are sorry you feel that way!!!

Best Regards

Jackspay Casino

Hello, I'd like to preface this by saying my experience with JacksPay has been nothing short of amazing. Taylor is my VIP host and he has catered to basically ever whim of mine and going above and beyond. He is the reason that I stay at this casino. My issue is that I have had pending withdrawals since the 20th of April. My only link to the casino via support is Taylor, but he is letting me know these things are out of his hands so this left me with no other option to come on here to try to come to a resolution.

As far as submitting this request or inquiry to understand what is happening that is causing the delay.

I did try contacting the casino support team, (Taylor) who has basically acted as the middle man / messenger and my frustrations have been getting taken out on him unfortunately. 

I have asked Taylor if I have complied with their ToS and if I had done anything wrong to jeopardize my standing with them. This doesn't seem to be the case either so I'd just really like to get to know what is happening. Jackspay ID is eskimocubee as well. 

Thank you. 

Hello Eskimocubee,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Thank you for reaching out and notifying their rep! 

You're welcome Eskimocubee.

Hey there,  first and foremost we apologize that you have been waiting patiently for your withdrawal.   We had one of our processing managers look in the back end and it looks like there was a withdrawal limit attached to your account.  The withdrawal on the 20th is still pending and it will be paid as soon as possible.   Sometimes withdrawals can take forever out of our hands as we have only 1 processing manager.   We are looking into expanding our processing team to ensure that withdrawals are paid sooner then later.   We apologize for the inconvenience and appreciate your feedback.

Best Regards

JacksPay Casino

Thanks for getting back to me. Appreciate you explaining the situation. Do you know when my withdrawal limit will reset ? Because currently I do have I think 5 pending withdrawals, the earliest of them being that April 20th. Was just wondering if you had any time frame. 

Thanks again.

& Thank you to Sydney for reaching out to the casino rep.  

Hey there,   as per our terms and conditions.   https://www.jackspay.com/tips-and-info/about-withdrawing/

Withdrawals are reviewed based on bonusing and there are also limits weekly and monthly sometimes set.    Withdrawals are paid within 5 business days provided there are no issues outside Jacks's control at a processor level.   We will pay out your withdrawals as soon as we get to them.

You have been paid 20k in withdrawals and we have expedited them for you in the past.  Sometimes things are out of our control from a processing process.   We appreciate your patience during these waiting times.

Best Regards

Jackspay Casino

An update with my situation. Taylor has told me that they've paid out the $500 from April 20th and it shows up as approved on my end when I check my history, but it hasn't showed up in my wallet. I have triple checked my wallet address and the withdrawal address I've provided. I've asked for the transaction link on the blockchain but have not been provided by upper management. Taylor has said that he has asked upper management for the link since yesterday but said due to a time difference he has not responded. 

Little backstory with me and Jackspay, I started depositing on 8/29/21, in under a year I've reached over 100,000$ USD in deposits and reached super VIP status and Jacks Inner Circle 3. In return, JacksPay and management have been more than generous with their custom tailored offers. Honestly makes every penny I spent worth it. My frustration currently is that even having reached this status or amount of deposits, I'm having a hard time reaching anyone apart from Taylor. Again, I know JacksPay has given me great custom offers and such but I in turn have wagered a lot with that. 13.8 million wagered in one month. Now the next two months following that was significantly fractions compared to that month, but evening it out, its still more than 4 million wagering a month. 

Getting a little sidetracked now, in response to the post above, I have been able to "request" 20k+ in withdrawals, I have received $12,826 up to date according to the "history" section under my profile. The rest are still in pending. 

Anyways, as soon as the 500$ shows up in my wallet, will update. Hope to get this all resolved ASAP. 

Sorry, I have received $13,049 up to date, (13,549$ including the 500$ that was sent on their end, but it is missing currently.) Not sure what is happening with this, on my history and withdrawal page, it shows up as completed / approved, but seems to be missing. Waiting for management to send confirmation via blockchain page / transaction.

Will keep updated. 

UPDATE.

After posting on these forums, I got contacted by my VIP host Taylor and was provided with the blockchain link of the transaction regarding the $500.

Shortly after, I have successfully received the 500$ that was pending since the 20th of April.

Also, in my frustration and anger I did not provide the fact that they did pay me ~ $325 on withdrawals on May 11th. Which was 3 separate transactions of ~ 250 , 50 , 30. Those withdrawal requests were from more recent dates than the 20th.

Now if we can get to the 4 remaining withdrawals I can start depositing and play again.

Thank you to the team @ JacksPay and thank you @ Taylor for being patient with my daily rage lol.

Hello Eskimocubee,

Thanks for the update! Hope you will receive your remaining withdrawals soon too. 

To update my issue is not completely solved yet, I've had $10,033 in pending withdrawals dating back to the 20th, which the $500 just got paid, so I have $9533 in pending withdrawals dating back to the 1st of May.

I am having trouble reaching management again for an update. I have emailed them twice now going back to May 18th. I was told by Taylor and NONSTOPBONUS.com's team who nominated jackspay for casino of the month in NOV 2021 that management would be in touch, but no luck so far.  If I don't get a reply by days end, I will update the board. If you could try reaching out to the rep again for an update as well if possible? 

Thank you Sydney.  

Update. My own VIP host is starting to make it seem like he is distancing himself from me, refusing to talk via messaging app that we were using and insisting on talking on live chat. He has asked me to email [email protected] for updates when I have told him that they have not responded in 3 days.

He has priorly suggested leaving reviews to make myself heard by management and I asked him if there would be repercussions for doing so. He replied that there would not be. Upon messaging today, he has said that going forward my withdrawal limit per week was reduced and that it would be by week. Don't know for what other reason my withdrawal limit would be cut, as I haven't played since I've requested the withdrawals. Wouldn't tell me to what my withdrawal limit has been reduced and hurried to leave the chat. 

Current status is that I'm still waiting on $9033, waiting to hear back for the 3 emails I have sent them, and for an explanation for why my withdrawal limit has been reduced. 

Will keep updated soon as anyone from JacksPay explains the situation because at the moment, I'm quite losing faith. 

continuining from post above. covering my bases of chat with taylor of me asking if I've broken any of their TOS or any bannable offense. 

I apologize, correction, I had $9533 in total withdrawals and 500 was just paid yesterday. So the total balance is at $9033 left. 

Update.

Taylor has reached out and said that going forward if my wagering was low like it was the past month, then going forward the withdrawal limits would be slashed / and payouts not expedited. He has sent me proof of my wagering which was 600k and one for 29k not sure which picture corresponds to a month or if it was by a weekly thing. My prior month or two months before I had wagered nearly 14 million and to my knowledge have lost a significant amount of money. Hence I played a lot more conservatively the following months to try to recoup some of the funds.

I have told Taylor to relay to management that I would be more conscientious about my wagering going forward. I have checked their BTC wallet that I've been receiving funds from, and it doesn't seem like I'm the only one not getting paid. There seems to be two things that could be happening, they truly are experiencing having processor issues, or they're not paying out. I'm not sure they only have one wallet, but checking the dates on the transaction, not too many people are getting paid at all.

Again this is SPECULATION and NOT A FACT. I have tried reaching out to their management team via EMAIL like Taylor told me to and to be patient "even if they don't respond in the first hour you email them" , but haven't received a response in 3 days. Taylor has asked me to confirm which email they should be expecting and I confirmed that. Taylor has said that it would be a long weekend because in Canada they have a federal holiday this weekend, so I'm assuming I won't hear anything until Tuesday. 

At this point, what I'd like from the management at JacksPay is more clear and available communication, Taylor is trying to reroute me to you guys but when I attempt to do so, there is radio silence. I'd like to know a timeframe for my remaining withdrawals, so I can hopefully get back to normal and playing.  As someone who has deposited and wagered a significant amount with your guys' casino and is being ghosted like this, I fear to imagine how the casual player would be treated. 

Hope I can update this soon with a more cheerful update. 

Thank you. 

Hello Eskimocubee,

We'll reach out to the Casino Representative again and ask him what's going on with your withdrawals. Keep you updated.

Appreciate it.

I have once again tried reaching out to their e-mail, but I'm assuming since it's the weekend they aren't working, but even prior to that I have been trying to reach them at the e-mail provided by Taylor since the 18th. 

Thank you. 

Have sent two more emails this morning, totaling 6 emails since the 18th of May. Still waiting on any form of communication from the management of JacksPay. Will update at end of day if I receive any sort of update. Don't have the option to ask my VIP host anymore as he has asked me to keep inquiries of this nature to email. 

Hello Eskimocubee,

Ok, thanks for the update! If you need our help, please let us know and we'll contact the Casino Representative again.

Please do reach out to the rep. I haven't heard anything from them. 

Seems like casino is avoiding me, upon reaching someone on live chat, they immediately leave the room. 

Taylor is completely ghosting me on Signal, the app we were using to communicate throughout our whole relationship. He has asked me to contact [email protected] for anything regarding withdrawals so I've been doing so. 

I have not received any response to any of my emails dating back to the 18th of May. 

I have $9533 in pending withdrawals going back to the 1st of May. Last one being 4th of May. 

At this point, I'm not being told otherwise so I'm assuming they're withholding my withdrawals for reasons unknown to me. I have asked multiple times if I have violated any TOS or bonused abused to which was answered that I have not nor have I bonus abused because I don't use "bonuses". I have screenshot evidence of this just to cover my bases. In my emails I've been asking for any form of update so I don't have to come to these conclusions on my own, but I've heard absolutely nothing back. 

I'm still hoping that this is all a terrible miscommunication and things will return back to normal. & Sydney if you could still reach out to the rep or anyone to provide an update, that would be great. Thank you.

Update. Being completely ghosted by Taylor. Attempted live chat multiple times, he came in once and immediately left. 

All I can say at this point I guess is until they come with some proof otherwise that they do intend to payout, this is a zombie / fraudulent casino. Please don't waste your time and money. This is coming from someone who has deposited 100k +, wagered millions, and have reached their highest tier status. 
 

I'd be happy to recant my words if management at JacksPay would act like an actual business and respond to complaints or inquiries, but for now I'm not being told otherwise that they're scamming me and withholding my pending withdrawals for no reason. 
 

And Sydney, if possible if you could see what is going on via reaching out to their rep that would be most appreciated. Thank you 

Hello Eskimocubee,

Ok, thanks for the update! We've asked the Casino Representative to look into this and post a reply here in the thread.

Thanks Sydney, doesn't seem like Taylor's going to respond. He's ignored every one of my calls, and doesn't even try to appear on live chat lol. 

But yeah, I'll still wait for a response from them on here. 

Hey there.   We apologize if there was miss communication between you and one our agents.  We have several chat agents and support help.  Sometimes emails can take us a day or two to respond and the crew had a holiday on Monday.

I see yesterday there was communication between you and representative and you were paid a $1200.00 withdrawal.

Please confirm and update we have been in touch.

Best Regards

JacksPay Casino

Confirming that I did receive 1200. Was asked to reverse a 1533 pending withdrawal into a smaller amount. 

Now waiting on 3x $2500 payments and a $333. 

Will keep forum updated.

Hello Eskimocubee,

Glad to hear that. Thanks for letting us know!

Update. Management at JacksPay have been in touch and have processed another $1000. 

There is $6833 left total. Will update when I receive the next payments. 

Hello Eskimocubee,

We're glad to hear that. Please keep us updated.

Thank you Sydney for your part in reaching out to the representatives for JacksPay.

Will keep the forum updated as I get them.

UPDATE. 

I have received $333 more a few days ago, forgot to update. I reached out to management at JacksPay via their [email protected] email and asked when I could expect the rest. 

"  Hey there,   update is we hope to get your withdrawals or partial
withdrawal paid this week.

We appreciate your patience,   our processing team is almost caught  up.
 We are making some changes to our processing so we dont have to rely on
a third party company to purchase and handle our banking.

Thanks for  your patience.

jacks people " 

I received this on 6/8, hoping to get paid out this week.

We're glad to hear that. Thanks for letting us know Eskimocubee!

Not sure what is happening currently. I've tried reaching out to my old host, he has just told me that they don't have the BTC to send currently. Have tried emailing upper management via [email protected] to try to get some more information but has been a few days since I've been able to reach them.

Hoping to get a concrete update on what is happening on their end.

It is the weekend so i'm assuming nothing will happen. Will check back and update on Monday.