Jackpot Capital Casino Support and Complaints Thread

Welcome to fabulous Jackpot Capital!

Jackpot Capital is one of the three most successful casino brands which have merged to create unique Affiliate Capital. Players can choose between three platforms – Download, Instant or Mobile. The brand is known as a leading online casino offering an extensive range of high quality slots games, as well as table games – poker, craps, roulette and baccarat. Jackpot Capital provides fascinating promotions and bonuses for its players, including sign-up and weekly bonuses, free spins, comp points and cashbacks.

Welcome to the LCB forum, Jackpot Capital Casino Representative! Thanks for being available to assist our lovely community! 

Thank you, Sydney! Our support team will be pleased to assist our lovely community with any query! 

Best regards,
Brian

Welcome to the forum Jackpot Capital Casino Rep. Glad to have you here to assist our wonderful members! 

Welcome to LCB, the best forum ever  So happy you are here with us to help resolve members' issues 

Glad to have you here Jackpot Capital Casino Rep, thank you for signing up! Welcome to LCB 

Welcome to LCB 

Welcome to the LCB forum, Jackpot Capital Casino Representative, nice to have you here.

Welcome to the LCB forum Jackpot Capital Casino Rep! Thank you for being here for all our members!

Welcome to the LCB forum, Jackpot Capital Casino Representative! 

Welcome to the forum Jackpot Capital Casino 

Hello,

Jackpot Capital casino just locked my account and void winnings of $7100 with no real explanation.

my account already was approved few times and i deposit's there thousand of $$$ (more then $20000).

if they don't want me play in there casinos that's okay but at least pay me back my winnings.

Please help me!

Hello nusmahti,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello nusmahti,

We are still waiting your credentials. Please send us via private message to be able to help you.

Hello nusmahti,

Please send us your Casino username  via private message so we can reach out to Casino Rep.

Hello nusmahti,

We will be closing this complaint due to inactivity of submitter.

I read this topic for the attention of the El Royale casinos group about payment time anyway, I don't know if you are still testing the casinos, but I must say that you should urgently test them (Jackpot Capital, Greater Vegas, Slotastic Group) 21 days ago sending one document after another for them, and the KYC process has not yet been finalized.

Hello sandrita,

Thanks for reaching out to us.

May we ask if your complaint is connected with Jackpot Capital, Grande Vegas and Slotastic Group?

If that's the case please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you.

Thank you.

Hello sandrita,

Thanks for sharing your credentials with us. We will notify Casino Rep about this issue and once we get a response we will get back to you instantly.

Keep an eye on this thread.

Thank you.

This casino has refused to verify my account withholding my payout. I've submitted and resubmitted document after document and they always come up with some bogus problem with my documents. These are the same documents I've sent to yabby, brango, limitless and sunrise, all who swiftly verified my account and I was able to withdrawal my winnings. I wouldn't recommend these guys to anyone

Hello Fiskrob,

Thanks for sharing your experience with all the LCB members. Hope that every feedback could be helpful.

Thank you.

Good morning, so man is similar to me, I already sent the document, 5 days later they sent me to take a better photo, 5 days later they sent me to send a selfie and I've been in this process for the whole 22 days and by the way I can see that I'm going to have the same end that you Since I sent my document only once to Spinfinity Casino and received it in less than 1 week.

Hello sandrita,

Casino Rep got back to us and said that your case is under review, so we hope that we should get the clarification as soon as possible.

Keep an eye on this thread.

Thank you.

today completes 1 month and 2 days since the verification process of this casino began, I thought I would have my account verified, but after asking me: photo of the document, then photo of the better document, photo holding the document, now they are asking for another document . I don't understand how a network of casinos (El Royale) that the official pays its players (despite taking time) has a negative sign and this Jackpot group is not. I'm giving up, I appreciate the effort of the last one and would like to suggest that they also receive the danger seal, so that everyone knows that these are casinos that did not wait.

Hello sandrita,

We understand your dissatisfaction and frustration, we have sent a reminder, so let's wait and see if this problem can be solved as soon as possible.

Thanks for your understanding.

They answered me today Becks, they are asking for more and more documents.

Hello sandrita,

We will reach to them to inquire about this matter, and once we get some proper information we will get back to you.

We will keep you informed.

Thank you.

Hello sandrita,

We are still waiting for the newest update regarding this matter. Casino Rep told us that your case is under review, so we hope that we will get a quick response.

Keep you posted.

keep waiting.

Hello sandrita,

Casino Rep got back to us and said that they have sent you an email with all the requirements.

This is what they sent to you: 

" We have received your email with documents, thank you. As an additional security requirement, we ask that you kindly send an additional Photo Identification.

At your earliest convenience, we ask that you send the following:

- Front and back of a signed, valid piece of Photo Identification (either a Driver’s License, National Identification Card or Passport)

- A picture of you holding an alternate Photo Identification next to your face. Please ensure that the details of your Photo Identification are visible in the picture.

Please ensure that the entire card/document is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays."

Could you please do everything that is required from you and to let us know when it's finished?

Thanks in advance.

Hello sandrita,

Do you have any news regarding this matter?

Hello sandrita,

We will close this complaint due to inactivity of submitter and mark it as Resolved.

I was just notified they are dropping my VIP status, they could not give me a reason. I deposit a lot each month with very little if any withdrawal.  I stated this fact that I made a lot of deposits but according to them that is not the only way to be a VIP. I asked what else...radio silence.  I am really frustrated, you cannot find anything on their site stating the criteria to obtain and maintain VIP Status, nor will they disclose this.  

Hello itsallboutheride,

If you would like us to contact the casino representative and ask for more details in regard to your case please send us your casino username via private message. 

Hello itsallboutheride,

We're still waiting on your casino username in order to get in touch with the casino and inquire about your player status change. If you would like us to contact the casino representative on your behalf please send your casino username via private message. 

Hello itsallboutheride,

We will be closing this complaint due to inactivity of submitter.

Hello NaughtyNikki777,

Please send us your Casino Username via private message so we can reach out to Casino Rep in order to speed up your verification process.

Thank you.

ok thank you so much 

Hello NaughtyNikki777,

Thanks for sharing your account details with us. We will notify Casino Rep in order to help you.

Keep an eye on this thread.

Fantastic!!!!! I had an incredible win so I'm super excited!!! Ill make sure to leave good reviews on the sites, thanks again 

Hello NaughtyNikki777,

We are very glad that you have won a large amount. As soon as we receive information from the casino, we will inform you. We are keeping our fingers crossed that it happens as soon as possible.

Keep an eye on this thread.

Ok so  i was contacted on Friday,  and of course was told that the edges of my utility bill was not visible but that ok I immediately sent them many better pics and a PDF of my entire eclectic bill, and got no response, I was told in chat just 5 min ago that I had to wait a full 5-7 days AGAIN, too, me this is not good service. to wait another 5 -7 days then wait however long 5-7 days for a withdrawal, anyway if you can help expedite my verification thank you 

Hello NaughtyNikki777,

We will reach out to them again to inquire about this issue. 

Keep an eye on this thread for any updates.

Thank you.

Hello NaughtyNikki777,

We haven't received any response from the casino thus far. We will ping the casino representative and will back to you when we get some updates.

Keep you posted.

Hello NaughtyNikki777,

Casino Rep got back to us:

"According to the crm she had sent in cropped documents were not all the required information was showing up.

On Friday, April 7th she sent in updated documents and today when she was chatting with the support she was informed.

 If all the documents are now correct and in order, the authorization should go through towards the end of this week."

Please keep us posted.

Hello itsallboutheride,

Thank you for providing us with your casino username. We've contacted the casino representative and inquired about your player status. Keep an eye on this thread for any updates. 

Hello NaughtyNikki777,

Do you have some updates regarding your case?

Hello NaughtyNikki777,

Any updates?

it was not solved. unfortunately this casino is playing with the users' patience, they asked me for the same document 3 times, then they asked me for a photo of me with the document that they had already asked me for 3 times and now simply another document, I saw that it doesn't matter how many documents I send they'll keep asking for more and more, so decide it's not worth it.