Jackpot Capital Casino Support and Complaints Thread

Hi sandrita,

Sorry to hear that. We will reach out to them again and inquire about this matter to check what is happening.

Keep you posted.

Thank you.

Hello itsallboutheride,

The Casino rep informed us that they tried to get in touch with you by telephone but with no luck. Could you get back to them either over the mail or by phone in order to get your issue resolved? 

still waiting.

....

Hello sandrita,

Casino Rep got back to us and said that they are still waiting for valid documents. It may help if you view the help page with an example of how the documentation should look.

Please do all the required steps and let us know if you succeed.

Thank you.

Hello sandrita,

Did you finish your verification process?

Against Capital Jackpot.

Hi my name Sahil Kumar,
I am troubling to verify my documents.
I provided them all the required documents still they are not verifying it.
Everytime they Comes up with the new reason. Even the identity photo holding picture is neccessary only those for who choose to withdraw from crypto currency(its on their website statement.).Still i reSended again required documents.
Its more than 8 days of waiting. Their Support Team says only send  this and that document which i already have sended in clear and legible.
Have 300$ in my game wallet and want to withdraw 180$ as i wagered all required amount.

Plss look into this matter and help me for resolving it.

Thanks.
Sahil Kumar.

Hello Sahil1997,

Could you please check all the requirements that are needed to do about the verification process HERE and to update us if you did all the steps so we can reach out to Casino Rep and check your status?

Thank you in advance.

Hello Sahil1997,

Do you have some updates regarding this matter?

Have you provided them with all the necessary requirements?

Hello Sahil1997,

We will be closing this complaint due to inactivity of the submitter.

i need help about this one 

Hello moralensvogter,

If you would like us to contact the casino representative and inquire about your case, please send us your casino username via private message.

Hello moralensvogter,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you in advance.

Hello moralensvogter,

We will be closing this case due to inactivity of submitter.

I am writing to seek your assistance with an issue related to the verification of my account with Jackpot Capital. 
I have submitted all the required verification documents to the team on two separate occasions however, my account remains unverified. I understand that these processes can take some time, but the extended duration of this delay is becoming increasingly concerning for me. It's particularly distressing as there has been no update or communication from their side since my last submission. This issue is of significant concern as it is preventing me from accessing my winnings. Could you please help me with my case? Your attention to this matter would be greatly appreciated. 

Thank you

Hello dania,

First of all, welcome to LCB. Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your verification status?

Thanks!

Hello dania,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

Hello dania,

We have reached to the casino again.

Keep you posted.

Hello dania,

The casino responded, stating they are looking at your case and will get back to us as soon as they have a resolution regarding your complaint.

Keep you posted.

Hello, 

Jackpot Capital has finally approved my account. I genuinely appreciate the support, thank you all so much.

Warm regards,

Dania

Hello dania,

We are glad to hear that!

We will mark this complaint as Resolved.

User name: D***

Casino: Jackpot Capital

I have won $3,900. My documents were approved last Monday Oct 7th.

I have a joint checking acct. They wouldn't allow wire transfer for payout due to joint acct so I said fine, I will do a bitcoin payout.  I just get days and days that pass without resolution and no withdrawal as they locked my acct pending document review.  Please help. I have been affected by the hurricane and need my winnings.

Hello DisneyDrew,

Welcome to LCB.

Thank you for providing your casino username. We will contact the casino rep regarding this. Pease keep an eye on this thread for updates.

Dear DisneyDrew,

We still haven't heard back from the casino rep so we've sent them a reminder. Keep you posted.

Thank you for your patience.

Dear DisneyDrew,

We've contacted the casino rep and asked for an update regarding your case.

Thank you for your patience.

Dear DisneyDrew,

We've received a response from the casino rep stating that your account has now been reopened after they confirmed that there were no indications of fraud in this joint account.

Could you please confirm that information for us? 

Thank you.

Hi DisneyDrew,

Since we haven't heard back from you yet we have a response from the casino rep that your account has been reopened, we will mark this complaint as RESOLVED.