iNetBet US | Kudos Casino Support and Complaints Thread

Hi dogghze,

You're welcome. We are doing our best to help you sort this out. The casino informed us that they are waiting for the results of an internal investigation by the software provider. They promised they would inform us as soon as they got them. We'll keep you posted anyway. Thank you for your patience. 

hello -just for info do yo u remember Melissa my little probem  with Inetbet  Euro  ab out  free bonus  that       they have blocked and i could not redeem.Ok i used free bonuses  without made enought  deposit  but   i did nt never made a withdrawal with , but it was ok

 In fact there  is an  other rule t hat  i  earned today   with KUDOS, i won last month at this casino, or in september , i dont remember me.  Martin said me  that i can have  free bonus  even i deposit   because  the amount that i won is  bigger o f the total of my deposit. So they dont allow me to use  free  bonuses untill my deposit wll be bigger that my last  winning.

I did not know this rule - i dont complaint -  i won the last tim e i played there (but i deposited yesterday)

Do you know if other casinos have this rule ?

that is all

I do remember Claralie. Each of the casinos has their own rules which sometimes differ from other casinos. They usually state how many free money bonuses you can have in between deposit bonuses. That was the case with you last time. 

With that said, the best thing is to read T&C carefully before you deposit at any casino. 

Yes  sure Melissa  better  to read  well

thank you 

Well, I am a very unhappy customer.

Kudos casino first has a false advertisement stating right on the cashier and their promotion page "Pay to Card' as option for

withdrawal.  Well, great, I thought, and signed up as most other casinos have removed that option.  I withdrew $500 and it was denied because they dont' offer that option. What?!?  It states so right there in the cashier. 

I made a withdrawal on with a daily credit and it shows $570 approved last week.  I spoke with Anna yesterday morning and she said she contacted finance dept. to see how long it would take to get my funds and they would get right back to me.  NOthing.

I spoke with Martin today and he said withdrawal was not approved.  I complaind he stated he would transfer me to his supervisor. Screen went blank and he locked me out of my account.  I have money and more than $20 in comp points so that is stealing.

I obviously can't get into my account to see my deposits, can't get to live chat and they have no phone number.

Oh, sorry to hear that Gabby. 

Please PM me your casino username and we're going to contact the casino rep to look into it. 

Will do. Thanks so much. :)

It's been forwarded to the casino rep. We'll keep you posted. 

Hi Gabby, This has all escalated quickly. We are currently unable to offer Pay2Card withdrawals to players in your area. We understand that this is inconvenient and are working to offer other solutions to compliment the cheques and bank transfers. The funds that were deducted from your account were not paid to you. The win was voided as you did not comply with the terms of the bonus you were playing with. I do apologise that you were given incorrect information regarding this. Your account was deactivated by our Risk team as you instructed them you were going to chargeback all your deposits. I did contact you personally via email to resolve this however I have not heard back from you. You have my email address and I am more than happy to resolve this for you. Kind Regards Tom

Replied via email. I will keep it there as I don't think it will bode well to publicly tell what Martin, your live chat support, said and did

Tom, I have emailed you with no reply. If you choose to keep my account locked even though you stated above you would be more than happy to assist me with this matter, would you please send me the money I have in comps, which was from deposits only, so I can go ahead and uninstall. Sadly, once again the promise of working with me have not been done. Thank Yo

We'll contact them again to reply your emails. 

Still nothing.

We haven't heard from them yet. We're going to contact them again. 

Hi Gabby, I do apologise for the delay in this response. I am afraid that your account will remain closed due to your intention to dispute all the deposits you have made with your bank. If you still wish to play with us in 6 months time once we have received settlement for the funds you have deposited I will be prepared to open your account then. Kind Regards Tom

Tom, Again, would you please mail me my money that is sitting in my account. For you to keep it would be wrong. I did take screen shots of the approval as well as the 'chats'. I can copy them on the forum as well as my deposited money sitting in my acct which you are choosing to keep.  Regards, Gabby

Hi Gabby, There are no funds in your account. The the win you had was voided as you you did not comply with the rules of the promotion, and the subsequent deposits were played and lost on the games. Kind Regards Tom

Hi Melissa, I am just writing to tell you that Inetbet has never processed any of my withdraw requests and now they are simply saying that they had already told me they wouldn't  process any due to a malfunction, which they had not. Also they never sent me any information regarding the investigation by rtg. So I have filed a dispute with rtg disputes and pray they can help me. Thank you for your help, I just wish it had turned out better. I feel very discouraged with online gambling now and thats very disheartning since it helped me forget about my cancer for a little while. Oh well all I can say is  "Fellow gamblers beware of Inetbet" I believe they have been very deceitful in their handling of the whole ordeal.  Sincerely dogghze!

Hi dogghze,

Sorry to hear that. I understand your frustration. Thank you for letting us know. We're going to notify the casino rep to reply here on the thread. 

INetBet has several daily promotions. I previously made BTC deposits and withdrawals same day very easily. According to the INetBet promtions, there is a reload bonus and and a return bonus. The return bonus offers $10 free Chip to Players that have not played or deposited in 30 days with a code. I entered the code as stated and it was redeemable and active for $400 playthrough, and $50 max cashout, which was okay with me.

INetBet was one of my favorites. I was going to share this with my fellow members, however, you may not have the same problem. The excuse I was given by the Chat Rep, Martin, was contradictary and changed after telling me to just reload the game and it my extra unused spins (51) would pick up where it left off. he came back and told me I was not eligible for the return bonus, which I read crefully, his rule was not in the displayed rules.  And when I entered  the code it was redeemed and acceptable to play.

So it wouldn't hurt to try. Maybe it'll work for you.

I periodically receive Manager Bonus emails with free spins, but also make deposits. Now it seems as though the returned bonus rules changed on me right in the middle of a God of Wealth bonus feature of 10 free spins, then i hit 5 cookies at $0.20 bets on 1 spin which gave 58 additional spins.. 

The Bonus spins stopped in the middle of the 52nd spin. Even though I could have only cashed out $50, I found joy in hit such an enormous free spin bonus feature on one of my favorite slots.

This may be posted in the wrong section, because I wanted it posted as a complaint, amazing screenshots, and my rating for INetBet has definetly decreased in interest.

Please PM me your casino username. We're going to inform the casino about your post. 

Hi dogghze,

I am a little confused about this one as you have never requested a withdrawal with us.

The reason why the balance in your account was voided was not due to the techincal issue but due to the fact that you had claimed 5 non deposit bonuses since your deposit on this account and over $450 of bonuses without making a purchase on your duplicate account.

Kind Regards

Tom

Well I finally heard from the casino they need a utility bill which I do not have. My paper Bill stop coming several months ago. Everything is paid automatically or online. I honestly doubt I will see my money as I never got a response to why my money was declined the first time. But I know for one thing I'm not playing here ever again fast payouts my ass

 Hello,

My username is key2020567.  I have been attempting to reach out to support concerning the deposit from 9/29 for $2375 and have yet to receive any answer   The first deposit of $2500 went through quickly, but this second one has been taking over a month.  My bank has no record of it and chat assured me they are working on it, but it’s been a month and I haven’t been told why the money isn’t in the account.  Can this please be researched, I love this casino, but this experience is making me think twice.  And help would be appreciated. 

Thanks,

Kyle

Thanks for posting the complaint on the forum. The casino has already been informed. We're waiting for them to get back to us. Keep you posted. 

I don't really play here anymore. Because I am not going through the same crap I did before.

We got some updates from the casino. They informed us that they are still working on this with the bank and hope to have a resolution soon.They need to figure out why it was returned before they can resend the funds.

They promised they get back to us as soon as they figure it out. We keep you posted.

Think you for the update!

I could see why that would take over a month,,,, NOT.

Well was he paid...

I have a complaint, I redeemed the free spin promo Cleopatra Gold for $20 at $1 bet from Kudos. Managed to win approx $85 from the promo. Then was required to wager 25X that amount which was approximately $2125.  Well upon completion of the wagering requirement I had a balance of approximately $790 and they immediately removed $637.32 from my balance in the middle of play! I find this a horrible thing to do as I realize that the max cashout is $150, however, the original amount of the coupon which was $20 should have been the only thing removed and I should have had the option to play with the money I had legitimately won even though I could only withdrawl $150.  That should have been my choice as to how I wanted to handle what I did with that balance.  I could have used to accumulate Comp points and no where in the terms and conditions does it say that money would be removed! That's pretty shady business if you ask me! I'm kind of irritated by this! Someone explain this to me. 

I was paid, I received a check last Thursday!

Awesome. Thanks for letting us know. 

Cheers

Hi trpschick,

Once you have finished the wagering requirements, the system automatically removes the balance that exceeds the max cashout amount. In your case it is $150. There's nothing unusual in it. In some casinos, you need to contact live chat to ask them if you have finished the wagering, but in some of them, the system does it automatically. It's better you withdraw the amount you won. 

Thats fine but now I have another issue .... I deposited and won and withdrew 101.55.  Then I used a free spins bonus which is permissable if you have made a previous deposit for $20 made the playthrough and won $150 and yet they did not process the $101.55 used on the deposit, instead they took the $101.55 won on a deposit I made and only paid me for the free chip winnings! What in the heck is going on over there? 

Hello,

So I have been informed by inetbet that I am no longer able to use coupons.   I have always used them when I deposit, well since I won, apparently they aren’t happy.  Here’s a copy of the chat below.  I have been banned because my coupon usage exceeds my deposits, which is abuse.  I have been playing there for a few years, always used a coupon and now that I cashed out it’s considered abuse?  So It seems you can only use them if you don’t win. 

Chat:

Chat on inetbet.com

Conversation started on : Sunday, November 12, 2017, at 05:26 (GMT+0)
[05:29] V1509328854773890: Hello, My username is Key2020567 and I am unable to redeem coupon code U6W8K, it just keeps turning like its waiting for a reply. Can you help?
[05:31] Antonio has joined the conversation
[05:31] Antonio: Hi there
[05:31] V1509328854773890: Hello
[05:32] Antonio: Let me check for you
[05:32] V1509328854773890: thank you
[05:36] Antonio: Sorry need to restart the system
[05:36] V1509328854773890: ok
[05:36] Antonio: Is going to take about 5 minutes
[05:36] V1509328854773890: ok then should I try again?
[05:37] Antonio: No, let me have a look first
[05:37] V1509328854773890: ok
[05:44] Antonio: Sorry but accounts have placed a restriction in your account and you will not be able to redeem any coupons
[05:45] Antonio: That’s why is not working
[05:45] V1509328854773890: But why
[05:45] Antonio: Because the value of the coupons you have claimed is $2200 more than your deposits
[05:46] V1509328854773890: Bjt - Sincerily, HRH Kyle
[05:49] V1509328854773890: ok so I can’t use a coupon at all? I have a feeling if I deposit Anything I won’t get paid. I will need to inquire about this on the forum, I cashed out once and now I can use any coupons after the thousands of dollars I could have cashed out with?
[05:49] Antonio: You would get paid if you win, the casino pay all winners
[05:50] V1509328854773890: im Going to pass, this seems like you’re making up rules as you go along @ have a nice day
[05:50] Antonio: The rules are all in the casino terms and you have cashed out already over 7500
[05:51] Antonio: So how can you say you don’t know if you will get paid?
[05:51] V1509328854773890: i need to address this in the forum, I cash out once and I’m banned from coupons?
[05:51] Antonio: You are banned from coupons becouse you claimed well over the value of your deposits
[05:51] Antonio: As I explained
[05:52] V1509328854773890: i have deposited a lot over the years, glad you treat your customers so well
[05:52] V1509328854773890: ill address this elsewhere, people need to know about this
[05:53] V1509328854773890: have a nice day, sorry I won money and that upset your casino - but that’s what casinos are for - to win
[05:54] Antonio: And you, and again, you abused the bonuses and as stated in the terms it has been restricted tonyou
[05:55] V1509328854773890: abused? Using a coupon is abuse? Thanks for saying that because I’ll make sure people know that’s your definition of abuse
[05:55] Antonio: Claiming nearly 2500 more on bonuses that your deposits is considered that
[05:56] V1509328854773890: you offer coupons, I used them and happen to win,,,,,that’s abuse?
[05:56] Antonio: You wining has noting to do with it
[05:56] V1509328854773890: you make no sense, you tell me I won and then tell me it has nothing to do with it
[05:57] V1509328854773890: so the
[05:57] Antonio: You being restricted to use coupons has nothing to do with your win
[05:57] V1509328854773890: So it’s ok if I don’t win, then it’s not abuse
[05:58] Antonio: You have been claiming coupons for month after you won
[05:58] V1509328854773890: so just hand you the money and there’s no problem.
[05:58] Antonio: So you can’t relate both
[05:59] V1509328854773890: uh I always use them, why wouldn’t I - it’s a way to make the deposit last longer and it’s ignorant to think that I would stop using them because I won
[05:59] Antonio: You are the one saying that
[05:59] Antonio: I already advised you why you have been restricted and it is niot because you won
[06:00] V1509328854773890: you just said it,,,,,,have a nice day, I’ll copy the chat and get an explation elsewhere
[06:01] Antonio: Elsewhere will not give you back the option to redeem coupons again
No tawk.to live chat account ? Create one for free here!

Unclear behavior. Perhaps they have in the rules that you can not use two free chips in a row?

I didn’t actually use two free chips, I used their coupons they advertise all the time.  I just deposited money as I always do, I happened to win and now im banned from using them :-(

I have that problem on slotocash and cant use codes over 90% .becouse i won. I don't really play there much anymore because of this. They send out catalogs with codes and I can never use them. I've basically gone back to local casinos. They don't screw you

Please PM me your casino username, we're going to get in touch with them. 

Hi Key2020567,

We've asked the casino about the coupons you can no longer claim and the reason for that. I assume the answer would be identical to the one the live support agent gave you, but still, we're going to double check with them. 

Here's the update regarding your case Key2020567.

Player Key2020567 has been excluded from redeeming coupon codes, because the value of the codes he has claimed more then $2 200 is more then his deposits.
The restriction is for a period of time, once the player attempted some more deposits, he will be able to use our promotions again.

Cheers! 

Hello,

Thank you!  I always used coupons, so it’s odd that they exclude me right after I win.  I won’t be depositing there anymore, it took over a month to get paid and now they exclude me from using coupons.  I have been depositing there for years, it’s nice to see how they treat their long time customers

Kyle

 As long as you lose, they are your best freinds.

Hi all,

My name is Steven and I've recently started as the affiliate manager for income-network.com which is the affiliate program for the iNetBet casino group.

I'll be here to deal with all your queries/questions etc. you may have and resolve them in a quick and efficient manner, hopefully!

Speak soon,

Steven

My previous issue was resolved, however, now I have won again with the weekly Kudos that the casino credits on Fridays of every week according to your losses for that week.  I made a withdrawl via the bitcoin method and they refuse to pay me via that method eventhough I have been paid that way and deposited that way in the past citing some BS that you can only withdraw your winnings via bankwire or check from "free" chip winnings when bitcoin is clearly listed as a method of withdrawal. Their terms also state that the first withdrawal in every 30 day period is free no matter what method you use but when I went into live chat to dispute their refusal to pay me via the bitcoin method he gave me a hard time and then proceeded to tell me that any other method would also be charged the fee regardless because it was won from a "free chip". What kind of way is this to do business? I'm upset and feel that I should be able to be paid via any method they have via their options. I hope the rep can resolve this issue for me asap.

We're going to notify the casino rep. 

Thank you! I also sent an email to the casino and am still waiting for an explanation from them, I have yet to receive a reply.  It just shocks me because I have never had a problem with them until the last 2 cash out attempts.  I honestly cannot wrap my head around the whole denial of the bitcoin withdrawal and the attempt of being forced into a $50 wire transfer fee on a $212 withdrawal, which is a bit excessive AND having to depend on a foreign check to clear is just as ridiculous.  Bitcoin is suppose to be a fast and easy method but it's not if they are going to attach some "phantom" rules to it that no one can actually see. 

Morning,

Sorry to hear that you are unhappy with your recent experience at Kudos Casino. I will look in to this for you and get back to you ASAP. Please can you provide me with your user-name at Kudos?

Steven

mammag is my username at Kudos casino. Thanks! I would appreciate it if you could look into this asap as I would like to cash this out before the holidays.  Thanks!