iNetBet US | Kudos Casino Support and Complaints Thread

I haven't received a dime. Why would the casino call me on my cell phone and tell me that my $800 withdrawal would be in my bank this last week. And then you guys tell me it was changed to 300. When I login to my account I don't see the 800 anymore I see 500 and 300. I also want to give you this note I do not deposit on any casinos that do not offer at least 100% bonus and if there's a slow or low cash out like 100.00 max cash out I do not waste my time playing these bonuses. Cuz you got to play 60 x your deposit or the free chip that they gave you. So you want to believe their lies go ahead I'm reporting them to every place I can find. After being so faithful and keeping going on that site by depositing they have their nerve to screw me out of eight hundred bucks

I am very shocked out of all these people that are in this forum nobody remember seeing a code that said Frosty 300 on the front page after they logged in. Everybody must be stoned. I know what I used and I know what the code said. Just like the code that's in its place the max cash at is $10,000. I want to know what f****** code I supposedly used. I've already sent you proof of the code I used 300% that you find a 300% code that only cashes out $300 bulshit f****** b*******. Nobody on here has used a code that is 300% and only received $300. That sounds so stupid and is no such thing. I've been playing for 15 years now. I've been around this world and back on these sites. I just can't believe that they're saying that my 300% code was only for $300 cash out ridiculous. Games games people f****** play. I just can't believe nobody on this freaking sites all that code. Wake up people stop smoking the crack do you remember seeing the code if so can you post yes. Cuz right now I feel like going to the state or country where the site is and beat the crap out of them

Hi Cobra,

I'm a little bit confused by your replies regarding the code and the withdrawal issue you have put on this page.

In regards to your withdrawal I have told you in a previous comment that all we required to process your withdrawal  was your bank details on the verification form and then we could process the withdrawal. At no time was your withdrawal ever $800, then reduced to $500 then $300!

Also, we have never created a code called FROSTY300. I think you may be confusing this thread with another one that is running with a grievance you also have with Las Vegas USA, see HERE. Unfortunately I cannot comment or help with issues you have with a separate casino group.

Steven

I don't know why you got the post when that was the post for Vegas casino online. I've been replying through my cell phone and I don't think this app is working correctly on my phone. There must be an error somewhere because I did not direct that message to your Casino nor was I referring to I inet bet. However I have to try to log into inet bit to possibly deposit and it won't let me get anything so I guess you guys booted me.

Hello trpschick,

Thank you for getting in touch with us. In regards to withdrawals the the usual process is to make the withdrawal via the way the player has deposited. In the instance of a Credit Card deposit this would result in a Bank Wire or Check withdrawal option as we can't process withdrawals to a Credit Card. In certain instances we will allow players the odd withdrawal to be done via a different method. 

One of the reasons we have to put these restrictions in place is due to a small percentage of players using casinos as BitCoin exchanges where they deposit via a credit card and then straight away try and withdraw via BitCoin. This is a way of money laundering so we do have to be vigilant when it comes to withdrawals via different methods to the deposits.

Steven

Hi Cobra562,

I have just checked your account and it has not been closed so their should be no issue in logging on, we were a little bit concerned about your comments in an earlier post and asked if you wanted to be self excluded but the account was left open awaiting your reply.

If you are still having issues logging on then please contact our support team when they are online via our live chat service and they will hopefully be able to assist you.

Steven

I just logged into inet bet and it wont let me claim any codes nor dep.Going to bed now. Try again tomarrow mybe

Okay well here I was lied to and lied to and lied to I just reinstalled for the fifth time still wasn't working when in the live chat live chat told me that I was banned from using coupons and also from depositing. I had a feeling you guys did that. I wasn't born with a d*** on my head.

Hi Cobra,

We're going to ask Steven what's going on with your account? As per his previous post, you should be able to log into your account and play there. We're going to check. Keep you posted. 

I can login I just can't deposit I can't use coupons and I can't play there except for free

i withdrew 225.00 on march 8 2018 and still have not got it and the casino says they dont know where it is and they dont know how long it will take to fine it so what am i to do i have cashout with them before and i got it with in a week but not this time kudos is fun to play if i could only get my money wpurple13

I AM NEW TO THIS ONLINE SLOT PLAY. YOUR STATEMENT ABOUT NOT YET PAID INTRIQUES ME AND WIL BE WANTING TO KNOW IF YOU DO GET THE $$$ AND HOW LONG IT TAKES.  THANKS FOR YOUR INPUT. ENJJJNE

The casino rep will be notified. Please keep an eye on this topic.

YOU ONLY WITHDREW 5 DAYS AGO , GIVE IT SOME TIME , IF IT IS COMING IN THE MAIL. FOR SOME REASON IT SEEMS THE US POSTAL IS SLOWING DOWN ON DELIVERING US STUFF. IT TOOK A WEEK FOR A LETTER TO REACH ME FROM THE OTHER SIDE OF MY TOWN. IT'S CRAZY HOW SLOW THE MAIL IS. GOOD LUCK :) CONGRATS

it has been a 36 days and the casino said they are tring to find it but they have not yet i cashout with the same casino on the 25 of march and got it in a week so it is lost and they wont give me a tracking # it was sent fed ex they say but fed ex has nothing  so now what 

Could you please provide me with your casino username? The casino rep has already been notified. Hope he'll reply here soon. Keep an eye on this thread.

Hi Cobra,
I have just checked your account and I can confirm that at the present moment you cannot recieve any coupons at iNetBet.

However, you should still be able to deposit as no restrictions have been placed regarding your ability to deposit. Are you getting a specific message when you try to deposit with us?

Steven

Hi Joyce,

Thank you for contacting us.

I will get in touch with our finance team and see if I can find out more regarding the Check for you. It seems odd that it hasn't arrived as we have sent you withdrawals via this method before so I will need to track down where the error has occured as it was all processed at our end on the 03/08/2018.

Have you recieved the check that was sent at the end of March?

Steven

wpurple13

No biggie.you guys took my use of site away.no big deal to me.Was told i could still dep and play.I have 2 emails saying my account is ok.but its not! I dont have time for sites that treat you like a fool

well they put money back in casino acc. so i could cashout again and i did so but have heard back yet i will let u all know what happens

Hi Joyce,

We have unable to locate the Check, it seems, for some reason unbeknownst to us, that the processor didn't print this check. The money has been put back into your account and we will reprocess the Check for you ASAP.

If you have any further issues regarding this withdrawal please do not hesitate to get in touch.

Steven

still havenot heard from them

Hello Joyce,

The withdrawal has been approved.

Steven

Wow they approved it,,,, DID YOU PAY IT. 

Hello kerch123,

Thank you for your enquiry. As stated in an earlier post an error occured with the processor that prints the checks thus why the player never received hers on this occasion. Once we knew that no check had been produced or dispatched we then rectified the error. Obviously when using a 3rd party services some things can happen that is out of our hands and we will be in communication with our provider to ensure an error like this can be avoided in the future. However, in regards to your comment this is the first time I have known of an approved check not being produced and once we approve a players payment this means we are making the payment to the player via the specified method.

If you have any further questions please feel free to ask.

Steven

Excuses dont cut it.

Hi kerch123,

You're right. A mistake was made but as soon as it was bought to our attention it has been rectified.

Is their a grievance you have with either iNetBet or Kudos casino that I can help you with at all. Now that we have sorted this issue I'm hoping the OP will be satisfied with the result, however I'm sensing that you have some hostility towards us and I would be more than happy to try and resolves any current or past conflicts you have encountered.

Kindest regards,
Steven

And  it was march 8TH Today is april 18th 

Hi Kerch123,

The payment was approved on the 8th March that is correct. the OP then contacted us initially via our FB page last week (which at the time wasn't fully monitoed due to staff vacations) before posting on here asking where the check from the 8th March was as they had another check approved later in March which I believe was recieved.

Once we had word of the missing payment we then had to contact the processor, courrier company etc. to find out what had happened. Once we received notification of the problem we aimed to resolve it as swiftly as possible.

As stated if you have a personal grievance against us I will be happy to discuss this with you.

Kindest regards,
Steven

Give it a rest. A mistake was made and was corrected. Nothing more is owed. Cash your check when you receive it and be happy. 

Your response is why rtg  casinos treat people like they do,,,,, years back was a lot better. NO REST LOL 

I agree

thank you 

Mistakes happen at all brands, including brick and mortar casinos. If you know RTG has a history of mistreating their players. Why would you continue to deposit there? There are other brands to choose from besides RTG. I don't particularly care for Inetbet because of their too strict policies. But they have always been on the up and up. The rep apologized for their mistake but apparently, that wasn't good enough for you. Oh, well tough luck. Now sit and wait for your check like you supposed to.  

didnt you see i said thank you

i got check thank you all 

That's good news. Thanks for letting us know.  

Cheers for letting us know Joyce.

Sorry for any inconvenience caused.

Steven

Hello tmonk,

Thank you for contacting us and I'm sorry to hear that your friend feels they have been mistreated at Kudos Casino.

Latest Casino Bonuses have made me aware of the complaint and having looked in to this I can see the reason the account was closed is that we found 22 accounts all linked in to the same address/phone number/ip address all with very similar but different email addresses. This type of conduct is against the terms and conditions of Kudos Casino...

"Kudos Casino may withhold play, winnings or account balances and/or apply charges to your casino account should we, in our sole discretion, determine the account to be fraudulent, or under any of the following circumstances:

•    If you hold more than one account, or your account is linked to other accounts
•    If the name on your casino account does not match any credit card or other funding source used on the account
•    If the signature on your verification form does not match your credit card and/or verification documents.
•    If you provide false, incorrect or misleading information when opening your casino account.
•    If you are not of legal age in the jurisdiction where you reside.
•    If you reside in a jurisdiction, where law prohibits the use and participation of such games.
•    If you have allowed or permitted (purposely or not) another party access to your casino account.
•    If you have reversed or charged back any of your purchases on your casino account.
•    If your deposited funds have not yet cleared
•    If you are found cheating or you have disrupted the natural randomness of the Games.
•    If you are involved in any form of automated, commercial, collusion or syndicate play.
•    If Kudos Casino should become aware that you have played at any other online casino under any of the circumstances set out above."

I presume this is also akin to the complaint you raised against Cherry Jackpot where a similar situation occured 

If you have any more questions please do not hesitate to contact me.

Kindest regards,
Steven

I need some clarification the Kudo's LCB tournament Winnings I had.

I won $50 for placing in top 10 (made 3 rebuys).

Completed the playthru requirerments and cashed out and was paid $100 (Bitcoin) the next day (june 3rd).

On June 7 I had another withdrawal for $125 (Bitcoin).

On June 14 I had another withdrawal approved for $150 but this time they removed The $50 winnings I had from the LCB Tournament. 

After contacting support they said that $50 was overpaid to me on (june 3rd) because the LCB Winnings Were a sticky and not Cashable!!

Kudos acct. - quball

Something is Fishy With their stickys.

Hi,

Thanks for getting in touch.

I'm not in the office over the weekends so I can't look at your individual account.

Free Roll Tournament winnings are paid as Kudos Credits see the term below, this is why the 50USD would be removed. All the terms for the casino can be found on the terms and conditions page of the casino website.

Slots Tournaments

Kudos Credits, bonus chips and winnings from Free Spin Promotions cannot be used to buy into tournaments. Free Roll Slots Tournament winnings are paid as Kudos Credits, all other Slots Tournament wins are paid as cash with no restrictions at all.

If you have any further questions. Please do not hesitate to ask.

Steven

I i'll just haxe to close the account then - I got beat out of $50 bucks!!

Problems with Inetbet-

Made 2 - $21 deposits then played their Thursday Tournaments and won.

--------------------------------------------------------------------------------------------

Payout Request Declined
Dear David XXXXXXXX,
We're sorry, but your BTC payout request of $ 65.14 USD for Account ID quball has been declined.You are not eligible to make a withdrawal. All of these funds were accrued from tournaments - however the wins are void as you used free monies to enter. As per tournament rules this is the case

Problem I hope is solved?

I finnally heard back from support -

iNetBet.com Support
1:32 PM (1 hour ago)
to me

You could not withdraw as you had yet to turnover the required minimum on your tournament wins

Kind Regards

This casinos is A must! Awesome games fast withdrawals And great customer service!

i found out that my acct was banned from bonuses for claiming a bonus with my deposits i have mwade 1100 worth of deposiits and my bonus amount totals over 1700 so my acct was banned from claiming any bonuss non deposit and deposit bonuses until my bonus amounts is at 50% of my deposits so i need to deposit 1000 dollars.  then my acct will be unbanned.  When deposit bonuses always    has a playthrough of 20 or 30 times you depost 25 dollars and playthrough is 1000 so im taking the loss.   im giving the casino the edge and i get punished for it. i just think that this  is bullshit and have never heard of such things before.  

Hi jay.king,

The casino rep has been notified. Keep an eye on this topic. 

Hello Jay,
Thank you for getting in touch and I'm sorry to read that you have been unhappy with your recent experience at iNetBet.
Like the majority of online casino, sports books etc. Bonuses offered are "Subject To Status," we aim to ensure a fair correlation for non cash redeemed on players accounts.
At the present time you will not be able to redeem any current promotions but you are still free to deposit and play at the Casino which I can see you have done a couple of times since.
Kindest regards,
Steven

Why am I not receiving the 25% Daily Kudo's cash back on busted deposits? I made 2 busted deposits this week but no Kudo's the next day.  - Also why am I not allowed to cash in my Comp points?

10/06/2018 04:22 PM DF-BitCoins Deposit Approved! $25.00
10/06/2018 04:22 PM DF-BitCoins Deposit Requested $25.00
10/02/2018 03:58 PM DF-BitCoins Deposit Approved! $30.00
10/02/2018 03:58 PM DF-BitCoins Deposit Requested $30.00

----------------------Daily Kudos Cash Back--------------------------------
Every day of the week, including weekends, we will credit your account with your daily Kudos Cash Back for any deposits lost the previous day.