iNetBet US | Kudos Casino Support and Complaints Thread

Hi quball,

Please provide us with your casino username so we can notify the casino rep and ask him to look into your account. 

Thanks

quball @ Kudos

Hello quball,
Thank you for getting in touch and I'm sorry to read that you have been unhappy with your recent experience at Kudos Casino.
All Bonuses, including Kudos Credits, are "Subject To Status," this is to ensure a fair correlation for the amount of non cash redeemed on players accounts.
At the present time you will not be able to redeem any current promotions or Kudos Credits but you are still free to deposit and play at the Casino which I can see you have done a couple of times.
Kindest regards,
Steven

I'm not sure what "Subject To Status" means ( I can not find that in your rules section of website) but there is nothing I can do about it! When you made this discision to not include my account for cashback on all losing deposits (As stated on website)   - You could have atleast giving me a heads-up that my account will no longer be able to recieve cash back on my losing deposits!!

 Thanks, Acct. - quball

they are prolly referring to your deposit to bonus to withdrawal ratio ie your player status ( in essence how profitable player is for the casino ).
However it is up to casino's discrection to decide whether to include/exclude players from promotional offers, based on their "status". At the end of the day casino is under no obligation to offer bonuses/promos to anyone.

Bonuses are an extra perk after all.

Agreed. 

Well it looks like Inetbet just Beat me out of $60.00US!!!

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We're sorry, but your BTC payout request of $ 60.56 USD for Account ID quball has been declined.Only withdrawals accrued from bitcoin deposits can be withdrawn by bitcoin. Please use an alternative as you deposited via card

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Bitcoin is my only withdrawal option!! I have deposited by bitcoin many times!! If you can not pay by bitcoin you can Cheat me out of my winninge and CLOSE both this account and the one at Kudos!!

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Dear David

We are not looking to cheat you as is attested by the multiple withdrawals you have had with both our Casinos.
As we stated several times in the past, to continue using Bitcoin you must make the relevant deposits via this method.
We have closed your accounts as per your request.

Kind regards
CSR Brian

Hi quball,

Leave this with me and let me look in to it for you.

Steven

Great

Well Its now a proven fact that Inetbet  will cheat you of of your winnings at a drop of a Dime!!

They have CHEATED me out of $60 Dollars!!  With no response to this post after 2 weeks!!

We emailed Steven to update us on this matter. He'll get back to us soon. 

Hi,
Sorry for the delay in responding. I have been out of the office recently moving house etc. so I apologize for the late response.
I have spoken to our financial team and this policy is put in place in regards to prevention of money laundering. A lot of casino are now following this stance as we have noticed a high level of activity recently in which players are depositing via Credit Card etc. and then almost immediately requesting BitCoin withdrawals. In a way, a minority of people are using casinos as BitCoin Brokers which we are not. Hence why we are now following this stand point.
This is a method we have followed for years. If you deposit via Skrill, your withdrawal will be Skrill and if you deposit via a Credit Card you will receive a bank wire.
I have noticed that your account has been closed at your request while you still have an active balance of $60. If you would like it reopen to play this money please contact our Customer Support team who will be more than happy to assist you.
Kindest regards,
Steven

hello my username is jking1234 and my withdrawl from kudos got denied and I need to know why and I really needed it to pay my light bill it was a 150 dollarr withdrawl

The casino rep will be notified.

Hi Jay.King,
Thanks for getting in touch.
I can see that you played in Kudos with code F9TDN which was a Free Spin code on Voodoo Magic. From this code you made $39.45 which is added to your account. These funds are classed as Bonus/Kudos Credits and one of the terms and conditions is as follows...

"During play with Kudos Credits wagers may not exceed 25% of the original credit amount. This is active as long as the Kudos Credits remain in the account balance regardless of the wagering requirement."

With the $39.45 you received from the Free Spins your maximum bet limit would have been $9.86 per spin/hand/game etc. Looking at your player records we can see that you played 28 games of Roaring 20's bingo at a bet of $25.00 each time. This is why the finance team would have removed the winnings.

If you have any further questions please do not hesitate to contact me.

Kindest regards,
Steven

ok i made that high of bet because to go ahead and make my play through faster i had already won 900 dollars and withdrawl max was 150 so why do i have to keep spinning the reels that long when i have more money in acct than what my playthrough amount was on the bets that i made that where $25 each i lost money not won i already had won money on the la bamba game and it was late and i wanted to finish play through to go to bed.......   I have deposited at this casino many times and not won and made a cashout but when i finallydo hit big of course it is on a free bonus well that is why i play here is because i like that there is no playthrough and no max cashout and i thought it was the same with the free spins ..... where in rules it talks about kudos credits has play throughs and max cashouts but no where that i could find aboutrules on free spins bonuses. " Kudos Casino reserves the right to change or amend this agreement or the terms and conditions of its promotional offers at any time and without prior notice'. i found this in rulues and think that it is sorry that i cant get 150 dollars where i have deposited way more than that... and yall make up rules any time you can and want too... i have two kids and that money was for light bill i spent light bill money on food for kids because i knew i knew that i had $150 coming from yall now we have food to eat which i keep having to buy ice for it every day because its in an icechest. now i have to make a notherr deposit to light company which is 300 dollars and on top of that i have to pay the late fee which i dont haveso for a 125 dollar bill i have to pay over 600 dolllars because i went and bought my kids food and yall dont want to pay me 150 dollars over one rule yall added to conditions because yall can when you want too and not notify your players.. now we sleep in house with no power and no water heater and it is 33 degrees here at night some one let us use there genarator so at least we can take hot baths and try to stay warm at night.......  i just think that it is shady you find any reason not to pay im working every day extra hours at one job and had to get another right before the holidays just so i can have electricity for my kids can stay warm and have a decent christmas and thanksgiving.   but now i dont get to spend time with them and dont get payed for another 12 days at new job so no power for us because i made a too high of bet my play through was what 600$ left and i had 900 in acct so alkl i had to do was play and loose 600 so i can cash $150 so that was why i made such a high bet so i could go to slleep and get ready for work ...... my name is jay king and  username is jking1234 i feel mad a pissed over this ................ SOMEONE PLEASE HELP ME FIGHT THESE CROOKS or tell me how i should go about this....... it is 150$ i have deposited way more than that i stopped counting at 210$ which is just for the past three monthsi made many more deposits this is first time i win here and \ i get screwed and now my kids have to suffer any help me please my email adress is [email protected] someone  please let me know how to go about this situatian  I WOULD APPRECIATE IT IM JUST STRESSING OUT...

Hi Jay,
I'm very sorry to hear of your current situation. Obviously we are not aware of a players standing but we have to follow the terms and conditions set out, we cannot say rules apply to this player but not this player.

The 25% rule is not one that we have just created, this condition has been in place since Kudos was launched and is a common term for casinos to have.

Based on your reply I feel we have to act under the responsible gambling guidelines and close your account at Kudos Casino.

Regards,
Steven

Hello,

today I recieved $30 winnings from the tournament in the INetBet casino, (account name Alexa333) and according the T&C I needed to wager it 10 times. I was lucky and won $240 and I requested a payout. But the casino declined my payment. I recieved an e-mail that I can not used free chip to enter the tournament. But the reason I write the complaint is that I used my own money that I deposited before and left $5 to praticipate in the tournament.

I will try to explain you. I deposited $10 made few rebuys int the tournament in December and my balance was still positive and asked for the cashback offer or something just to play games a little. I used this free chip of $5 to play the games. I lost it. But I clear remember that I still has $5 also on my account to participate in the tournament next month.

As you know you RTG casinos don't accept players use free chip in the tournaments because you need to wager about 40 times or more.

So, we see that I can't use free chip to enter the tournament.

We have long conversation with the stuff of the casino.

And when I asked them to prove it that I didn't have positive balance at that moment, my gaming history and coupon redemtion I receieved such e-mail: 

hi there,

The facts of the matter are simple. You bought into the tournament with a free chip. We will not enter into any further correspondence on this matter.

Kind Regards

So, no confirmation facts! I think it is unfairly and I still hope to recieve my winnings. 

Hello Alexa333,

Thank you for getting in touch and I am sorry to read that you were unhappy with your recent experience at iNetBet.

I have looked at your account and below are the findings...

On the 3rd of January you were given a $5 Manager Bonus. Your balance at this stage was $0.21 and following on from the manager bonus your balance was then at $5.21.

You then entered a Free Roll tournament. On your first attempt, the free one, you scored 1,890 points, which had you out of the winnig positions. You then used $1.50 (plus $0.15 rake) to rebuy into the competion for another attempt. This money was from your balance of $5.21 which was the Manager Bonus.

On your second go, the paid attempt, you scored 5,950 which was enought to place you in a winning position for $30.

If you visit the Slots Tournament Ts and Cs page, you can do so by clicking HERE, you will see that it states the following term...

"Bonus monies cannot be used to take part in any tournaments. If this is the case any winnings will be void."

The Manager Bonus is a Bonus and therefore falls under the category of Bonus Monies. Hence why unfortuantly on this occasion your winnings were void as they were in breach of this term.

I appreciate this is not the news you are wanting to hear.

Kindest regards,
Steven

Thank you for the reply,

but players can not use bonus to participate in the tournament because when I opened the lobby my balance was real money not bonus,ok, that is why I asked to send me the screenshot of my gaming history, my last transaction and coupon redeemtion.

Bonus that you gave me was used to play the games and I have positive balance of $5.

Hi Alexa333,

There are several ways a bonus can be credited to your account.

One is when you enter a code in the cashier section of the casino and the bonus is credited to your account. In this instance because a coupon is active on your account you cannot access a tournament as you have correctly stated.

However, bonuses such as the manager bonus are credited as a non cash deposit, as we run an algorithm to check the thousands of accounts and this then credits the accounts that have qualified. This is still classed as Bonus Money, hence why we send you an email to check the terms and conditions of this bonus such as wagering requirements and links to relevant terms pages to ensure that no terms are broke.

I have also checked you play history and no games were played between receivng the manager bonus on 01/03/19 07:31:26 am (server time) and you re-buying in to the tournament on 01/21/2019 12:18:47 am (server time).

I appreciate that you are upset. But you used Bonus Money to partake in a tournament which is in breach of the casino terms and conditions.

Regards,
Steven

I need screenshots (send it on my e-mail (gaming history since my last deposit, coupon redeemtion) or attched to the dialog) becuase I can tell you anything but without facts it doesn't make any sence.

So, I I had Real money but you tell me that I has Bonus money. Why bonus came without any wager requirements? Are the casino making charity? Or wants to player lose their time and nerves? Why I can used this money to participate in the tournament? May be it was my cashback? Is cashback consider a bonus? 

I know that it was my money that I left on my account. The casino just don't want to pay. Let the other players know more about business you do.

Hi Alexa333,

As requested please find below a screen shot of the transactional activity on your account (we have removed any sensitive information.)

In the screen shot below it clearly shows that on the 3rd January your account was credited with a $5 manager bonus, in this image it is described as "MB" making your balance rise from $0.21 to $5.21

You can then see that there was no transactional activity on your account until you purchased the rebuy for Free Roll Tournament - ID Number 1839832. This deduction was $1.50 plus a rake fee of $0.15 making a total transaction of $1.65. Then on the 1st of February you can see that you receievd a payout for the tournament winnigs of ID 1839832. I have also included an image of the tournament report which shows that your winnings were won off the rebuy and not the free roll attempt.

You can clearly see that the winnings you made were by Bonus Monies and not your own deposit

I hope this helps.

Reagrds,
Steven

It sounds strange you are saying that you deleted sensitive information?

Also I need screenshots of gaming history and coupon redeemtion from the last deposit.

It will help me to see how it can happen.

I remeber that I asked the cashback. The cashback is my money. And I use it to participate in the tournament.

So, be loyal to your clients, if it was not a bonus but my money (cashback) that the casino return to me. 

I would like to recieve the payment!

Hello Alexa333,

The sensitive information we deleted was transactional data, and information regarding your Moneybookers account as it would be irresponsible of use to post that information on a public forum.

I am not sure why you need proof of Coupon redemption and gaming history as this has nothing to do with the facts I have given you in relation to your complaint.

We are 100% confident in the actions we have taken and have provided evidence supporting the information we have provided.

If an admin of LCB requires more information we will gladly provide further assistance but we now regard this matter as closed.

Steven

What do you mean you are not sure? I posted the complaint and I asked you the confirmation details!

So, this was my cashback the only reason how I could use it in the tournament and it is appeared as real money.

The cashback is not bonus.

Why you are still trying to mislead us.

The CASHBACK is my money!

You just don't want to pay!

Give the link to the T&C where it is written that cashback is a bonus!

Admin,

I asked to resolve our dispute!

They don't want to show me the coupon redemtion and gaming history, I used the cashback and they tried to manipulate in this case showing this $5 comes as a bonus (without wager). But it was real money that I can use in the tournaments!

After that I recieved my winnings of $30 I made *10 wager requirements. Spend a lot of time until now.

Hi Alexa333,
As stated we earlier, we are happy and confident that the actions taken by the casino are in line with the terms and conditions we have and are justifiable.
If you are not happy with the outcome you are more than welcome to raise a complaint with our licensing body in Curacao.
We will make no furhter comment in relation to this compaint unless asked to by LCB.
Steven

I'm not happy because you don't follow the T&C. Thank you, I will write the complaint also with your licensing body in Curacao.

I don't understand why it is difficult to provide the screenshots without any editing.

Also I asked to give me a clear answer about the cashback that manager credited to my account.

I would like to read where it is written that cashback consider as a bonus chip and can't be used in the tournaments.

I started playing at iNet a few months ago, and everything started out fine.  Their low WR on deposit bonuses is what attracted me to them.  Didn't have much luck with them at first, but kept depositing, maybe just a hand-full of times over 3 months.  Didn't mind losing to them, b/c their gameplay seemed fair.

The 1st incident that struck me odd was when I won approx $70 on their Thursday slot tournaments.  I just figured that since actual, bonus-free funds from all participants was being put into these tournaments, that the winnings wouldn't be handcuffed to a WR.  So, I attempted a withdrawal of my winnings.  I was denied, and was basically told that it fell under their Free Money ruling.  A little odd, being that I personally invested about $25 myself into those 5 Thursday tournaments.  If I invested $25, certainly dozens of other clients of theirs did too, so why were the winnings subject to a WR?  But, you know, it didn't bother me that bad.  I was ecstatic that I had extra money in my account.  I accepted the ruling, and went about playing.  After depositing, and losing it all, 2 - 3 more times after that, I decided that I would take a break from depositing to iNet...really all RTG casinos at that point.  Just wasn't having any luck.  

2019 rolls around, and I took advantage of a couple of "If you deposited in 2018, here's a bonus for you" promotions with iNet.  Lost those Free Bonuses as well.  Got the urge again, and so I deposited again.  Lost that too.  So now, a couple of days ago, I'm rewarded with a $10 Manager's Bonus.  Didn't ask for it.  Didn't want it.  I was totally content and accepting of my deposits and losses, and free bonuses and losses up to that point.  No worries at all.  Just part of it.  Regardless, the $10 Manager's Bonus is automatically put into your account, so I played it.  I ran it up to $100, and requested a withdrawal, which was the max cash-out.  FINALLY, I'm able to collect something from them, I thought!!

I was informed this AM that my withdrawal request was denied.  At this point, I'm thinking WTH is it now with these people?!?!  Well, there is a ruling on Free Money that you can bet no more than 25% of the free chip given.  In this case, my maximum bet should have been no more than $2.50, since my free chip was $10.  I'm ok with that ruling.  So, since I made about 4 bets, out of HUNDREDS of bets, that exceeded $2.50, I'm thinking that those 4 bets should be subtracted from my balance, then the WR be adjusted, and I continue with the free chip.  Seems fair, right?  I'm ok with them deducting the 4 (FOUR) bets out of HUNDREDS that exceeded $2.50.  Their rule says exactly, "During bonus play players bet may not be or exceed 25% free chip given - If this is the case play will be void."  That ruling doesn't say anything about the entire amount of winnings being void.  The important word in this ruling is "play", insinuating that the play, or plays, that exceeded 25% of the free chip, will be void.  To any player that reads that obscure ruling, that's what they would get from that.  So, instead of them deducting those 4 bets, and readjusting the WR, they took my entire winnings.  100% gone.  The max cash-out was $100.  They have taken more than that from me, and this being now the 2nd attempt that I have made to withdraw being denied, I'm fired up about it.

I contacted them about it, raising hell, of course.  Who wouldn't?  They have taken my hard-earned money, and each time I tried to get a little sliver of it back, they've shut the door in my face.  As respectful as I can be, and without calling them names, or threatening them, I pleaded my case (in ALL CAPS in Live Support).  Then, the straw-that-broke-the-camels-back is when "Rose" threatened me by telling me to "calm down" and then telling me my IP address, and physical address, as if it say, "too bad for you, if you don't calm down, we know where you live".  Unfortunately for them, they, obviously, haven't done their background check on me, and have no idea who they are threatening.  I'll leave that at that.  Fortunately, however, for them, I'm a business man, and I prefer things to be handled on top of the table.  And, so here we are.  

They confiscated 100% of my winnings, then made an ill-advised, veiled-threat against me.  The fact that they didn't know who they were threatening is of no consequence to me.  They still threatened me, and confiscated my winnings, due to some grey-area, poorly written rule that can be interpretted several different ways, but it certainly does NOT say anything of the nature that "ALL your winnings will be deleted".  And, I made 4, maybe 5.....maybe only 3, bets that exceeded $2.50....out of HUNDREDS.  

They can keep their money now.  There's nothing to work out.  I don't want anything now, other than an apology from someone that's somebody at that company.  I want my situation to be heard, so that consumers all well informed, and can make decisions to play, or not to play, at iNetBet, based on all information, including poorly worded T&C meant to detract from the player, and only protect them.  When I ran my business, clerks like "Rose" were NEVER permitted to be confrontational or threatening.  Obviously, it's the Wild-West over there at iNetBet, and I'm done with them.  

Sorry to hear about your experience. We're going to notify the casino rep about your issue and see if he can provide you with the answers to your questions. 

Hi robsspot3131,

Thank you for getting in touch and I am sorry to read that you were unhappy with your recent experience at iNetBet.

I'm currently at a conference so I apologize for the slight delay in my response to you.

In regards to the term you are referring to about the wagering of 25% or more, this implies that if this bet is exceeded, all play conducted with that particular bonus is deemed void. Hence the wording of this particular phrase.

I am most disturb by the behaviour you have described by our Customer Support advisor and I will make sure to look in to this in depth as this is behaviour is totally unacceptable and action will be taken. I wholeheartedly apologies as no player should be made to feel uncomfortable by any member of staff.

I would like to thank you for the feedback you provided and I will raise this with the relevant Head of Depts.

Kindest regards,
Steven

Steven,

Thank you for looking into it.  I am totally ok with the ruling.  I'm confused, or was, by the way it was written.  I assumed that the individual bets above 25% of the Free Chip would be void.  Again, I'm ok with the ruling, I just interpretted it differently.  Due to this, I was extremely fired up when speaking to Live Support yesterday, however, I never was threatening, demeaning, vulgar, name-calling, etc.  I was very matter of fact, but at no time was I "attacking"  w/my words.  I felt, and still do, like I had a right to be upset.  Once again, I'm ok with the ruling.  I wasn't ok with hundreds of other bets being voided b/c I made 3 - 5 bets over the 25% line.  But, it is what it is now.  What really struck me wrong, tho, is when the clerk told me to calm down, told me my IP address, and told me my physical address.  And, instead of explaining all of that in context, you might just wanna pull the transcript of our conversation.  Never did she say anything like, "May I confirm your address", etc.  It was some sort of veiled threat, in my opinion.  But, I'm certainly not after anyone's job or anything like that.  I have just posted publicly on Facebook how iNetBet is 1 of only 2 RTG casinos (non-sportsbook, non-poker) that I recommend and refer.  And, I mean that.  If she felt backed into a corner where she needed to say these things to me, I don't see how and where, but all-in-all this is the 1st bad interaction that I've had w/iNet.  Unfortunately, it's most likely the last interaction I'll have w/iNet too.  I appreciate you looking into this, nonetheless, but the reality is is that it was a $10 Free Chip, that I had a little luck on, and ran up to $100.  It's not like I lost $10 out of my pocket.  I was, as I mentioned, extremely fired up yesterday about this, but now I'm not sure how much it matters.  I'm not in fear of my life that someone is gonna show up at my house or send me hate-mail, or whatever the reasoning was for her to tell me where I'm located.  Perhaps it's just better for all of us if I took my business elsewhere.  I just recently starting deposting at RTG casinos less than a year ago, I believe.  Probably started at iNet about 3 - 4 months ago.  I'm sure that I'm far from your most valuable player.  I guess what I'm saying is that we both have other options, and the  easiest, least-abrasive way to handle this might just be for me to move on.  Either way, thanks for getting back to me.

I have sent a private message to the casino representaive but got no reply.

I emailed casino support and message live chat but got no reply.

I was hoping here in the forum you can help me find out if my account is finally verified.

I emailed my bill to [email protected] and [email protected]
but did not get any feedback if it is accepted or declined.
Please check it and if you need something else to verify my account, please let me know.

Hello triller79,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to find out what's going on.

Hello Triller79,
I haven't receievd any Private Messages from yourself, for any enquireis please contact me.
I have forwarded your details on to our verification team, for security purposes only they are allowed to view these documents etc.
Once I recieve information back I will let you know.
Kindest regards,
Steven

Hi triller79,
Your accoun has been verified by our verification team. It appears the account wasn't marked as fully verified by a member of the verification team and this is why you had not received confirmation of the account being approved.
You may now request your withdrawal. Congratulations on your winnings.
Kindest regards,
Steven

For some unknown reason they have closed my account and live chat would not clearly explain why.
My final balance before they closed while I am submitting documents for verification is 4071 usd.
They sent deposit refund of 200 usd.
I am truly dumbfounded and speechless about the casino's sudden decision to have closed and revoked my fairly won money.

Hello triller79,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue.

I was playing inetbet.eu last January.
With deposit amount 25 euros.
I won 50 euros, total amount won 75 euros.
I made payout of 75 euros.

I emailed my ID and bill January 9.
They said my bill was too old.
I waited few days to get new one.
January 18 I emailed new bill.

They asked for Financial-information.doc and I sent it.

February came and no response.
I emailed them many times asking if they accept my documents, no response.
I also chat with live chat and told me to wait to verify.
I waited and waited but no email or message from them .
So I chat again and told me to wait.
I emailed these but no response.
- [email protected]
- [email protected]
- [email protected]

March came and they declined my payout.
They asked for ID, bill and Financial-information.doc.
Those I sent last January and told me to wait to verify.
I told then I sent in January.
I emailed them many times about this.
But they keep asking for bill.
I sent another 2 copies of bill.
They said passed to the cashier team for review.
Then later on they emailed me saying I failed the verification stage.
Because "it took 90 days for you to supply a legible proof of address"
It's not true I sent 2 bills in January.
Sent another 2 bills in March.
This is nonsense.
I sent the bill.
I followed up with them lots of times and but they don't respond.
And April they never respond to my emails and I never got my payout.

I have submitted complaint on an online page but there is no news for now so I am posting here.

Hello nongsong,

Could you please send me your casino username in PM inbox and we'll contact the Casino Represenative.

Hello Triller79,
Apologise for the delay getting back to you, it was a bank holiday here so I have only just got back in to the office today.
I'm not sure why your account was closed, it seems this was done in error. Your account is verified and you should of received a message from our cashier team on the 26th April saying that you can request the winnings via the bank transfer (WIRE) method.
Kindest regards,
Steven

I have pmd my username.

I hope you can help me with my problem with inetbet, did they say anything?

That is great!

I can now login to my account and make a withdrawal.

Thank you sydney and steven!

I won 60 USD at inetbet and requested a withdrawal. They asked for some documents which I supplied. But I had to wait a month for my company to send a new bill to my address because I throw them away. I only have 1 company that sends me bills by mail because it is the internet age. So I waited till the bill came and then sent it to the site. Now they will not pay me because they say I did not verify in the allotted time.

These sites are really getting stupid. Companies do not send paper bills anymore! How can they be so ridiculous to impose a time limit on receiving a bill? I have been trying to verify my account since January!

I tried askgamblers but inetbet is blacklisted.
I also contacted their representative in casinomeister but they stopped replying.

Hello nurinuri,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello nongsong,

A decision has already been made regarding this complaint on one of the many other forums you posted on. They should have been in touch with you.

Regards,
Steven

Very encouraging to see people voicing and acting on their complaints with these guys, who are, in fact, blacklisted on some monitoring sites.  This is a poorly run casino, which I have referred to as "The Wild West" at, and since, my situation with them, and I am absolutely ecstatic about the trajectory that these Cowboys have been on for some time now.  Please, follow up with your valid complaints, and set the standard of business.  Online casinos only exist because of the player.  And, they only thrive because of their own integrity.

I recently opened an account to inetbet.eu.
I have pending cashout of 35 euros to Skrill.
They first asked for http://www.inetbet.eu/en_new/banking/verification-form/ and I sent it to them.
Then later they asked for Id and recent utility bill which I also sent them.
My account was verified but it has been 3 weeks and I they have not paid my cashout yet!

Hi loplin00,

Please private message me your casino username so that we can ask The Casino Rep to look into your account and assist.  

Hi loplin00,
Your account was verified on the 26th April and I can see that a $35 withdrawal was requested on the 4th May. It appears that the system didn't notify the cashier team that this withdrawal was pending.
I will speak to them today to get this processed for you. Sorry for the delay in getting this sorted.
Kindest regards,
Steven