CLOSED - Grand Parker | Loco Panda | Classycoin | Onbling

Hey Matt!
Really cool and good with a rep here, if needed.
Can You check on my withdrawal I made for $3000, please!
Have heard so many horror stories but don´t really wanna beleive them.
My username at Grand Parker is the same as my nick here!
Thanx man!

Hi Micke7108 -- I'm checking and will reply as I have what to write

Hey Matt!
Really cool and good with a rep here, if needed.
Can You check on my withdrawal I made for $3000, please!
Have heard so many horror stories but don´t really wanna beleive them.
My username at Grand Parker is the same as my nick here!
Thanx man!

Yep, will reply as soon as I get response from the casino.

MATT, still waiting fro approved withdrawal from classy coin for $1133,
approved on 7/18, please check
thx cosmod

Matt!
Can you please explain to me what the purpose is to withhold winnings from a customer!???
I deposited with Neteller and requested my withdraw with the same, Neteller and on the withdraw section it says MAXIMUM amount to withdraw is $3000, which I did, ofcourse!....but say on my account today that it was declined, BUT $1000 was approved! WHY????
Doesn´t that makes it even more difficult for everybody if YOUR casino doesn´t play by the rules????
So now I have to request my money in $1000 increments......that sux!, I am sorry to say it, but...
Or do You have any other explanations for it???
If so, please let me know!...and the rest of us as well!
My username there is micke7108

And trust me, I am not trying to be an jackass

Regards,
Michael Karlsson

Hi Michael.

Maximum withdraws from GP are up to $3000 per week. No less than $1000 are usually approved, it's the standard and part of the terms-and-conditions.

I'm happy your withdraw was approved, you will be able to ask again shortly. I think all is fine here..

Matt, did you check on my $1133. approved on 7/18, which was promised
last week by the finance dept.at classy coin I sent this to u on 8/2, still waiting.
cosmod
also ,do u approve cashback for July, still waiting on that deal ,cosmod

Hi cosmod how have you been

Cashbacks--yes I am working on it.
Withdraws--Also..

Everyone pls understand that communications with the casino takes a short while for us also--I'll take care of all issues if arise..

Cheers,


MAtt

$3000 can be withdrawn, it's a matter of account age, player status, etc.
Initial withdraws are usually not approved for $3K per week.

Again it depends on player status, people with many transactions and good history won't have any issues, and moreover--There are people that are approved for a lot more--All depends in individual cases and no single term can be applicable for all, and hence the "up to $3000" term.

I hope I was clear enough

Matt, one other request, when I put my cashback in,Onbling was on time, but when I put in classy coin, I was 5 minutes late and Melcb said it was too late. can u over ride that this one time, I would appreciate it.,thx cosmod

Please private msg me the amount..

Yours / Matt

The things that You state Matt, is just crap!
How can you even say that?  "Account status, verification etc etc

I am over 100% SURE that if there would be even a friction of anything You could find in order NOT to pay at all, You would NEVER ever have approved any amount to be withdrawable.
So why punish the people that are following YOUR rules, that YOUR casino has written, and make up new ones as You wish????
I mean people talk and if they feel like they are treated like some kind of "thiefes" JUST b/c they happen to be one of the lucky ones that won something, do  You think they will come back and play again? Isn´t it always like this when You deal with customers? (hotels, stores, restaurants ANYWHERE)
or am I wrong?
Hope I don´t step on anyones toes now.....so my money will be delayed even longer!

Regards,
Michael Karlsson

Hi Griffin--You should receive it within the next 2 days, was confirmed.

Hi Michael, I don't have any wise answers and cannot dive into the terms and conditions.
If you feel this is unfair then the only advice I have is to play elsewhere. Your withdraws will be respected as long as they are legitimate--It has nothing to do with upsetting this or the other..

Hello Matt,
Thank you for checking on that for me.Did they say If it was going to be sent
by courier,or wire transfer?
                                                            Thank You,
                                                           

Hi Matt,
I emailed the finance dept. @ grand parker to find out If payment was going to be delivered by courier or sent wire to my account.There response was as per last email,all withdrawals are still on hold until they come to an conclusion.Im guessing that means no payment still for a while or not at all.From what I keep being told,they have been looking into this issue of missing payment for about 3 weeks.Thanks for trying Matt.

Hi griffin, it's a wire transfer and it should arrive today or tomorrow, if it doesn't please let me know.

Hi Matt,
Thanks for the info.,I will check up on my bank account .By end of tomorrow,If there hasnt been a wire transfer I will let you know.Thanks again.
                                                                          Tami

Hi Matt,
I received the wire transfer to my account today.I want to thank you for your help in this matter.
                                          Thank You,
                                            Tami

Hi Matt, just saw this thread... I'm a newbie here and I'll try to play on the Loco Panda since some of them are from my area...

I have an urgent issue with Loco Panda. I won there big -  $17,500.

I got paid $9000 but the rest of the money they stopped paying.

The withdrawal is pending for over a month and I keep getting this email

Dear XXX

We are very sorry for the inconveniences caused.

However, all withdrawal requests will be on hold until conclusions from security checks are made. As soon as your withdrawal request is approved, we will notify you by email.

We apologize for the delay and hope for your understanding.

Best Regards,

Finance Department,
LocoPanda Casino

Hi, Matt here.. Please send over the username... Thanks.

hello Matt,
    Its me again Griffin47.I need a little information.I made a deposit after you settled the issue with my last with. and I received a bonus with that deposit and I got lucky and won $7200 and is in with. process now.I received a email from fianance dept. yesterday letting me know that the management has decided to exclude anymore bonuses to my account.I emailed the fin. dept. back and asked for the reason,they told me that they didnt know why, that it was management decision.If I had to make a guess it would be because I won twice with a bonus.My question is does that exclude bonuses from all affiliated casinos,onbling,loco panda or would the exclusion be just for Grand Parker which is the casino that I won at?

you know what I find funny about this..and it is not the first time I have heard of losing bonuses after winning..you play at a certain casino because they give you a decent deposit bonus- you win..you get your money (hopefully)..now common sense will tell you that you will go back and continue to play at THAT casino..having had good luck and all and having received a decent deposit bonus..they take that away (from me anyway) after winning and withdrawing..why in the world would I then go back to that casino if they remove my bonuses when I can play somewhere else and receive a deposit bonus and have more to play with?  Just doesn't make sense to me when they take them away..would love an explanation so this makes some sort of sense to me..only end result I see after losing bonuses is that you play somewhere else..what exactly does the casino have to gain by losing a customer?

Hi!

Which casino exactly? ;-)

Hi Matt,

It seems the bonuses were stopped at Grand Parker for griffin47.  Are the bonuses now stopped at Loco Panda and Onbling? 

I think that's what he means.

blue

Hi Griffin,

The fastest way to check is to ask them via live chat.. It will take me a while to get a reply--Pls try and then come back to me if you need any internal help... I will do it with pleasure--It will just take longer..

hey Matt!

can You once and for all do me a big favor and see what happened to my last requested payouts that was made on 22/8....it´s all in the amount of $1972, when I will receive it,if it´s on it´s way, or in progress since I don´t seem to get any answers from either livechat or the finance department, no response back , my username is the same as this one micke7108

griffin47!

Grand Parker finance sent me the same email, which is a shame since I play alot and yes I did win but hey be happy for me instead!
I was going to spend the money back to your casino!

...I just wanted to find a 100%honest casino that treat their customers the way they should be treated and keep promises then I can spend as much money as I have and can but honesty must go both ways!

Your right Blueday,the bonuses were stopped at Grand Parker.I dont want to try one of the other casinos and take there bonus and later after playthrough be denied my winnings because of the bonus.

Hi Matt,
I will do that,I will ask live chat about the bonus.I was just going to skip the live chat,they dont seem to have answers for any questions.

Hi Micke,
  Sorry that you lost bonuses too.Did they tell you why you were excluded from bonuses?Did they also make you fill better about it in the email by telling you at least you can withdrawal at anytime without playthrough?

Hi Matt,
Just contacted live chat at Grand Parker,spoke to Julie and she told me unfortunately she cant answer to whether I can or cant receive bonuses at on bling or loco panda,she said that she doesnt have that information.If you would check on that for me Matt I would really appreciate it.I am not in a hurry for the answer,so when ever you can get the answer is good.
                                          Thanks

Hi Griffin--I will get you what you need as soon as I can--Thanks for your patience..

I hope time will prove that you tried the right brands. Action/experience will play better than promising--So I hope trust will form overtime.

Hi Matt,


I have had a few phone calls with casino support. Yesterday I spoke with Carole King the Support Manager trying to get a hold of  Rick who responded to me at the Askgamblers forum with no success.

I turned to AskGamblers bbecause of the great delay in payments while the casino was unable to explain to me over the phone or by email the exact problem (finance email stopped answering)

I won at Slots Jungle $15,000 (5000 were paid) and Loco Panda $14,000 (no payment). Both amounts were won at slots and I didn`t play other game than slots.  Here is what Rick replied at AskGambler:

`we have strong evidence that you have commenced fraud, not just in our casinos, but in many more`

I feel I got the second class treatment because I won at both casinos. I never had any problem with other casinos I played at. All of my accounts are in good standing. (I only played at 4 more casinos of Realtimegaming)

Thanks for reading and hopefully you can help

Hey, replied via PM, I will get to it immediately..

can we get an update on this if possible..

Hi masskat, on what specifically are we looking at? As far as I know all inquiries were handled by each brand's finances/support.

Pls feel free to send me a PM.

TY!

Unfortunately I won't comment on this anymore, please contact support.

Slots does not mean it wasn't fraud.

Hi dabigdog -- I did not intend to provide a vague response. Here's the deal:

I am on an annual break at the moment and will be back in a couple of days--Then I will make a detailed post about some 1st post users around LCB and other forums and their partners abusing our casinos policies, bonuses and basically RTG as a whole-- All in the past few month--Now taking it to the next level.

I feel some players are afraid to play because the casinos don't seem legit enough caused because of false complaints and forum bullying which is nosense--Pls take a look at the users who made the past month' complaints --Most of which just joined the forum.

Anyways, I'm not at the workplace ATM. I will explain how those users conduct themselves and their forum/industry bullying attempts (Which will never work with us).

Don't get me wrong--Some complaints are valid and justified--We do our best.

22,000 not paid many promises to get back after vacation before and after holidays

expecting people to forget the fact you decided not to pay without any reason can you come with a reason why you decided not to pay my winnings except of the fact that I probably made somebody mad that I got lucky playing slots at two of your brands

You paid me until the second win.