CLOSED - Grand Parker | Loco Panda | Classycoin | Onbling

Hello to all,

I am here for any of your inquiries related to:

* Grand Parker Casino.
* Loco Panda Casino.
* Onbling Casino.
* Classycoin Casino.

Please feel free to post anything in mind.


Thanks,


Matt.

Hi Matt,

Welcome to the forum. Glad you are here for us all.

blue

Hi Matt,

Thanks for joining the forum. We are happy that you are here to support our LCB members.

Hi Matt

Loco Panda Casino are uk players able to use the free chip located here for wagering and withdrawal purposes?

Hi... UK Players can redeem the bonus and play it through. All according to the bonus terms of crs..

Thanks Matt

I will give the casino a try

Hi Matt

I have an account with grand parker and Im awaiting confirmation of my details before I can deposit and withdraw.  I took advantage of the free ND through LCB.

Can I also take advantage of the free ND with loco panda too?

It's ok Matt I spoke with an agent he says its ok to try out and use both ND's with the sister casinos..

Tim: Thank you for playing at Loco Panda, my name is Tim. How can I help you?

shellscasino: I have an account with grand parker and im awaiting confimation of details so i can deposit and withdraw. If I take advantage of the ND at loco panda will any winnings from grand parker be refused?

shellscasino: seeing as you are part of the same group?

Tim: No the wiining will not be refused

Tim: Yes we are sister casinos

shellscasino: just dont want to be thought of as abusing bonuses, just making sure

Tim: No worries

shellscasino: Thanks buddy

Ya no problem :: Each casino is independent and should be treated as such 

Matt I have a complaint.  I will post up the chat sessions I have been having and the issues.  I have emailed in numerous times and not one email has been received back from your casino.  I will post the chat sessions in a separate post.  But the customer service I have received to date has been terrible.

You are now chatting with 'Julie'

Julie: Welcome to Grand Parker Casino, my name is Julie. May I have your username and how may I help you?

you: shellscasino

you: im wondering if you've recieved and verified my documents yet?

Julie: Just a moment please. Thank you.

you: thanks#

Julie: Michelle, did you get email from our finance department?

you: no, your colleague asked me that the last time.

you: i've still recieved no email from your finance dept.

Julie: Just a moment please. Thank you.

you: ok

Julie: Michelle, could you provide me with the zip code?

you: you've asked that the last time, i'm getting quite fed up with the same questions. it's ky1 1td

Julie: ky1 1td  - right?

you: correct.

Julie: And also you need to resend the faxback form with the updated inserted details.

you: I have

Julie: I will follow your request to the finance department and they will contact you as soon as possiple.

Julie: Please, check your inbox tomorrow.

you: I have confirme my zip code 4 times now once via email, three times with livre chat. I have sent the faxback form - 29/04/2012. If I don't get this sorted soon I will make an official complaint

Julie: ma'am we are sorry for the inconveniences!

you: Please - put you're manager on the chat session if you don't mind

you: !!!! - what is that????

Julie: They will contact you tomorrow.

Julie: I will personally inform our finance department.

you: "ma'am we are sorry for the inconveniences!" Why are you using exclamation marks with me?

Julie: I am sorry. I would like to emphasize that we are sorry for the inconveniences caused to our players. 

Julie: I understand, but it is not in my powers.It is finance department who check all the documents.

you: I will check my inbox tomorrow. I will copy and paste this chat session and send it on if I don't hear back. Do you have a complaints department email?

Mary: May I have your username, please?

you: shellscasino

you: P.S - I havehad no word back today either

you: On top of this I have emailed in the form again, I did this yesterday

Mary: In order to have everything approved you need to make at least minimal deposit in our casino

you: I was told I would need my documents verified first?

Mary: The Financial Department should have informed you about that

you: they did noy

you: *no

you: I have had not 1 email from your department

Mary: From my side I can see that they must have sent you an email

you: Ok - Question - If I make the minimal deposit of $21 will I be able to withdraw $121 in total no hassles?

you: I have had no email I can promise you, i will double check again just now though

Mary: yes, you can withdraw your winnings + your deposit

you: I have had no email. I will deposit $21 tonight and then hit withdraw $121 straight after and this will be approved? Can you confirm this?

you: there is no minimal wagering requirements with the $21?

Mary: As I see your zip code has been already udated, so all you need to make a deposit

you: I will deposit $21 tonight and then hit withdraw $121 straight after and this will be approved? Can you confirm this?

Mary: It will be approved on Monday

you: Is that a yes mary? I need it in written confirmation via this live chat so that if I have issues then I can confirm that I am eligible to do this. Sorry for being a little snippy

you: OK I will deposit $21 - thank you

you: it is $21 right?

Mary: Yes $21 is minimum deposit

you: ty

Mary: Can I assist you with anything else at this time?

you: no ty mary

Then after I deposited I got this message

Transaction Status:  Declined 
Amount:  $121.00 
Other Notes:  You must have a faxback form on file to perform a transaction - please contact customer service
Account was not registered because the transaction was declined

I am now going to try AGAIN on Monday

Here's hoping it all goes well

Hi Turtleshell - I just got this post to my inbox and I assure that I will take a look at this as soon as we get back to the office.

Thank you for being patient.

Turtleshell - Finances told me that your faxback form was not approved.
I don't have the reason but they will contact you as soon as possible.

Kind regards.

Update :: Your Faxback form was approved, Tell your friends 

Got the email today that the form was approved, ty

Hi Matt,

I am hoping you can help me, last week 5/10 i had a withdrawal approved and received an e-mail that the wire had been sent to my account as provided on the faxback form but the wire still has not been received.

I spoke with live chat who said it may have been sent by check but i did not get a check either, they recommended i e-mail [email protected] which i did yesterday but did not receive a reply.

Who can help find out how my payment was sent and when i will receive it.

If you need my username please advise

Best Regards

Alan

These casinos were really awesome.

Hi Alan, how are you? --Please send over your username/Casino played at and I'll check for you

Thanks Matt,

I sent my username by PM

Look forward to hearing from you

Alan

Hi Alan, a check was sent to you on the 10th, and should be delivered on May 18th.

I sent you the tracking number via PM..

Check arrived today the 17th

Thanks Matt

Hi Matt,

Are you still able to help with Locopanda, i sent you a PM Monday?

Thanks Alan

alc12345 -- sure, I got no notification.. I'll check asap..

Thanks Matt, look forward to hearing from you

Tracking number provided via email..

Thanks Matt

Loco Panda is my favorite casino!

Great.. Let me know if there are any issues.. =)

Matt , high, please check this out
LOCO PANDA CASINO
I have a withdrawal which was approved on 6/4 which i have still not received.
i had one that was approved on 6/13 ,which I have received, doesn't make sense that they would skip over one, thx for your help,cosmod

Hi cosmod... I'll need a username in order to help..

MATT, username  cosmod

cosmod--The check from the 4th was rejected and a wire transfer will be sent tomorrow, June 17 instead.

Hope all will be good.


Best,


Matt

Matt, thx, I will keep u updated ,thx cosmod

Matt, near the end of day on June 18, still no wire transfer from LocoPanda,
thx cosmod

Hi Matt,

Just sent you a PM

Thanks

Alan

Hi Matt,

I PM'd you my username and Casino did you get these?

Thanks

Alan

Hi guys--All private messages were replied... If I Accidentally missed anyone-- please resend me a PM

Thanks for your patience..

Matt, hi, username cosmod,
i need your help
i had a withdrawal from grand parker approved on 7/2 ,
and one approved from loco panda on 7/4, they were both for the same
amount. I received a wire from one on 7/6, but can't figure out which casino sent me the money. please find out which one sent the wire and when the other one will be sending it. thx username  cosmod

Matt, I received second payment today, thx for your help
cosmod

=)

Matt, can u please check on approved withdrawals from grand parker and
loco panda. can u tell me how they were sent and when i might receive them,thx cosmod

Matt here--Need more info :~)

MATT, approved withdrawal on 7/10 for $1000.at Grand Parker
approved withdrawal on7/12 for $1055  at Loco Panda

thx,cosmod

Haven't forgot you... I will msg you in private, give me a day or 2

Sent, replied via PM.

Haven't forgot you... I will msg you in private, give me a day or 2

MATT, approved withdrawal on 7/10 for $1000.at Grand Parker
approved withdrawal on7/12 for $1055  at Loco Panda

thx,cosmod

Matt,can you please check up on the hold up on a missing with. check from Grand Parker.I had 3 with. in the amount for $1000 sent to me by check,I received 2 checks and never received the 3rd check.The with approval dates were June14,2012,June24,2012 and June30,2012.I have been back and forth with the finace dept.about this issue.They said they would check into the issue and emailed back that they were going to wire the $1000 to my account back on July23,2012.The wire transfer never happened,so I contacted them to see what the hold up was and they said that the anti fraud dept. was running a security check on customers accounts with the casino and that withdrawals were being put on hold.That was the last that I have heard.I still do not know what happened to my missing payment or If they intend on paying it to me.My ser name with grand parker is griffin47