CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Hi Tania,

I have private messaged you my username.

I have tried to get my account verified since last week with no success.

No emails were received from them and I had initially asked if they have received all the documents required to get my account verified and I was told that I do not have to send anything further via live chat.

Every 48hours, I had come on live chat and they tell me to submit more documents.

Initially it was ID and proof of residence, thereafter was another proof of residence,now a photo with ID in hand.

I have sent everything they asked for but it seems like it is virtually impossible to get an acc verified here.

Please assist 

Hi MayweatherF001, 

Thank you for sending your account info. We've emailed the casino regarding the issue that you are having.
Keep an eye on this thread for the updates. 

Thank you Tania, you are a star.

Hi MayweatherF001, 

Thanks for getting in touch, let me see if I can help speed up your verification process. 

Best, 

Mr Sloto 

Thank you Mr Sloto,

I would appreciate it if my verification can be finalised soon.

Hi Tania,

Thank you for helping me.

@Mr Sloto I can confirm that I am able to withdraw now as it seems my account has been verified, thank you.

I will update this thread once my withdrawal has been processed 

Thank you all for the quick responses.

Hi Mr Sloto,

Is it possible to help me with my withdrawal request. I have waited since last week for my account to be verified and now that I can request a withdrawal, I would appreciate it if this could be done quickly so that I can deposit.

I will update this thread once my withdrawal is processed.

Hi MayweatherF001, 

Please allow the casino rep to check what can be done. No need for multiple posts on the same subject. 
Thank you for understanding and cooperation. 

Hi,

I just wanted to thank all parties concerned.

I can safely say that my account was verified (this was longer than anticipated) but I certainly received the withdrawal within the required timeframes.

Thank you slotocash and LCB for running a legit casino and a great forum for us players.

Hi MayweatherF001,

Glad to hear that, thanks for letting us know! 

I have been playing at Miami Club for over 16 years.  I have over 8 million comp points redeemed.  I have always enjoyed and recommended Miami Club as this was my favorite casino.  They were always the best in customer service and very quick to pay out.  That has changed now for whatever reason, and I think it is unfair and deceptive to their players.  I had requested a withdrawal of $2500 a couple weeks ago.  They led me to believe all was well until I noticed a few days had gone by and the funds were not deposited to my bank.  When I inquired about it with chat personnel, I was told the payout wasn't coming because I had breached the "max bet rule".  I was dumbfounded.  There is a max bet rule?  Where was this rule posted because I have never seen it.  Please keep in mind this is not my first time cashing out at this casino.  I read the Terms and Conditions often to make sure nothing changes.  However, this rule is not in their Terms and Conditions.  In fact, the Terms and Conditions state at the end of all their conditions, "These Terms and Conditions represent the complete, final and exclusive agreement between the Player and the Company, and supersede any and all prior agreements, representations and understandings between the Player and The Company".  So again, if the document labeled Terms and Conditions represents the complete and final agreement, why are the bonus terms not posted here?  There isn't even a mention of bonus terms/rules in the entire document.  So how is a player supposed to know such rules exist?  I have played at Miami many years and yet I had no idea what they were talking about or where to find the bonus rules.  After many emails back and forth with Miami personnel, I was finally provided a link within the email to click that took me to the bonus rules.  Ok, now I see their rules and it does say there is a max bet rule of $10 on any single game.  I had bet $15 on a game, so this is what they were citing as reason not to pay me.  

This brings me back to the Terms and Conditions.  No where in that document does it reference bonus rules or that such even exist.  And if that document represents "the complete and final and exclusive agreement ..." and it contains no mention of bonus rules, then such bonus rules should not apply.  Keep in mind that a player is not an employee of the casino.  We should not be expected to know the ins and outs of the casino.  We rely on the casino to have postings of where such important matters are so we can familiarize ourself with them.  After much frustration of not knowing where these rules were posted, I finally looked in the FAQ section.  And low and behold, there they were about mid-way down the page.  The words bonus rules were highlighted at the end of a sentence.  One clicks on them and there are the rules.  Wow, who on earth would look for the Bonus Rules under FAQ?  Why are the bonus rules not in the same section as the Terms of Use?  That would make it very easy for the players to find so they could abide by all the rules.

In all my years of playing, I have never heard of a casino having a betting restriction.  I know about playthrough requirements, but restrictions on betting?  What gambler wants to be restricted on their bets? One would think the outrageous playthrough requirement would be enough to satisfy the casino that they weren't being taken advantage of.  It is nearly impossible to meet the playthrough when on an active bonus, so the threat of someone cashing out is pretty slim, in my opinion.

As I was reading the portion of the rules I had supposedly breached, it states, "Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers".  Did I read that right?  It states the player will forfeit any winnings earned from SAID WAGERS; it doesn't state that all winnings from all wagers will be forfeited should the max bet rule be breached.  It clearly states only the winnings earned from said wagers would be forfeited.  I brought this to the attention of the casino, but they still refused to pay me my winnings.  I did everything in my power to resolve this, but had no luck.  This is why I need the help of LCB.  The way the casino hides their bonus rules is just not right.  They make it very, very difficult for the player to find them.  And I am almost certain this is by design because then they don't have to pay out  winnings when people breach terms they aren't even aware of.  Is this any way to treat a loyal customer?  And if it is, then other players need to know what they are all about.  I deposit a lot of money at Miami and if I am not able to withdraw, then it is like throwing money away.  I gamble and win, and then I spend money to make money.  But, if withdrawals don't happen, then I won't be playing here anymore.  I am sure I am not the only player who has been denied payouts for rules broken that they were not aware of.  Where is the transparency?  Miami needs to pay me the $2500 it denied a few weeks ago.  I won this fair and square.  If they want players to follow their stupid rules, then post them in a place for all to easily find.  Imbedding them in an area of the casino one would not logically think to look there is deceptive and wrong.  Miami is hoping no one sees them because this is how they steal our money.  I hope you can speak to them and get some resolution in my favor. I am owed the money and expect to be paid.  Thank you for your time and assistance. It is most appreciated.  I will check back in a few days to see if any progress has been made.

My casino account at Miami is under [email protected].

Actually, betting restrictions are quite common. They exist to prevent players from taking long shots on their big initial bets and then placing mininum bets until they satisfy the wagering requirements in case they win big from the initial bets.

Since the fallout with Miami Club Casino not paying me and my citing to them of their bonus rules, specifically the part that says "....all winnings from said wagers will be forfeited ...", they have changed their verbiage.  This further adds to my claim that when I breached their max bet rule, only the winnings from those wages should have been forfeited; not all the winnings.  Now the bonus rules state all winnings are forfeited, but that's not what the rules were when they didn't pay me.  Below is my email to them with the actual bonus rule that I am speaking of.  The actual online image does show up but I quote it in the paragraph below,  Bottom line, they need to pay me because that was the rule at that time.  I need someone to get in touch with them and advocate on my behalf.  I hope the Casino Rep for Miami will do just that.

Re: RE:Re: About your account -- MI0118126182
Oct 26 at 6:59 PM
PrintRaw message

Lori R <[email protected]>
To: [email protected]
Hello Again,

I have been trying to make sense of what occurred when the casino refused to pay me on my most recent withdrawal request of 10/20/19 for $2000. Upon inquiring, I was told by chat personnel and later via email that I had breached the max bet rule when using an active bonus. I responded by stating that I know the terms and conditions of the casino, and did not know what they were referring to. Both times, I was provided a link to review the "bonus terms". Upon clicking the link, it indeed took me to what appeared to be the bonus terms the casino personnel were referring to, but what it didn't show me was where that information was located on your website. I have been playing at Miami Club Casino for many years now, and do not recall ever seeing the bonus terms that were being provided via the link. So, I went online to your homepage in an attempt to locate these terms. At the bottom of the homepage is a TERMS OF USE link. I clicked on that and read the document from end to end. Still, I did not see the "bonus terms" that were being referenced in the provided link.

I requested that my friend, who is an attorney, review the TERMS OF USE, I wanted her to review the terms in that document to get her perspective on the situation. Her first question was, "where are the bonus terms you keep referring to?". I told her that casino personnel provided me a link to the Bonus Terms, but that I did not know where they were located on the casino's website.

She brought the following items to my attention.

1. Inline image

2. Inline image

The importance of #1 above is that it states, "These Terms and Conditions represent the complete, final, and exclusive agreement between the Player and Company, and supersede any and all prior agreements ...". No place in the Terms of Use are the "bonus terms" to which the casino is stating is the reason my cash out was denied. If those bonus terms are not a part of the Terms of Use on this page, then they should not apply. So, how can the casino say I breached the bonus terms and use that to deny me my winnings when they are not even a part of the TERMS OF USE? And, how can I possibly be aware of the bonus terms to abide by them if they are no where to be found? As of the moment of this writing, I still do not know where to find the "bonus terms" I was provided in the link.

The second point above is very telling. It states, "Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers". It does not state that all winnings from all wagers will be forfeited should the maximum bet rule be breached. It clearly states only the winnings earned from said wagers will be forfeited.

In summary, given the items mentioned above, I believe that my cash out should be paid to me less the winnings made from the $15 bets placed prior to the play through requirement being met. It is a very reasonable request, and one that should be honored based upon the Terms of Use and Bonus Terms of the casino. I trust the Casino will do the right thing and pay me what I am due less any winnings earned due to bets made that exceeded the maximum bet rule. Anything less than this is unacceptable.

As I have stated many times, I am a long time loyal customer of Miami Club Casino and hope this relationship continues for many more years to come. I hope you feel the same way. Thank you for your time and consideration. I await your reply.

Sincerely,

Heres my email to Miami.  They have since changed the verbiage in the bonus rules to state that all winnings will be forfeited.  But that wasn't the rule when I played and they refused to pay.

Re: RE:Re: About your account -- MI0118126182
Oct 26 at 6:59 PM
PrintRaw message

Lori R <[email protected]>
To: [email protected]
Hello Again,

I have been trying to make sense of what occurred when the casino refused to pay me on my most recent withdrawal request of 10/20/19 for $2000. Upon inquiring, I was told by chat personnel and later via email that I had breached the max bet rule when using an active bonus. I responded by stating that I know the terms and conditions of the casino, and did not know what they were referring to. Both times, I was provided a link to review the "bonus terms". Upon clicking the link, it indeed took me to what appeared to be the bonus terms the casino personnel were referring to, but what it didn't show me was where that information was located on your website. I have been playing at Miami Club Casino for many years now, and do not recall ever seeing the bonus terms that were being provided via the link. So, I went online to your homepage in an attempt to locate these terms. At the bottom of the homepage is a TERMS OF USE link. I clicked on that and read the document from end to end. Still, I did not see the "bonus terms" that were being referenced in the provided link.

I requested that my friend, who is an attorney, review the TERMS OF USE, I wanted her to review the terms in that document to get her perspective on the situation. Her first question was, "where are the bonus terms you keep referring to?". I told her that casino personnel provided me a link to the Bonus Terms, but that I did not know where they were located on the casino's website.

She brought the following items to my attention.

1. Inline image

2. Inline image

The importance of #1 above is that it states, "These Terms and Conditions represent the complete, final, and exclusive agreement between the Player and Company, and supersede any and all prior agreements ...". No place in the Terms of Use are the "bonus terms" to which the casino is stating is the reason my cash out was denied. If those bonus terms are not a part of the Terms of Use on this page, then they should not apply. So, how can the casino say I breached the bonus terms and use that to deny me my winnings when they are not even a part of the TERMS OF USE? And, how can I possibly be aware of the bonus terms to abide by them if they are no where to be found? As of the moment of this writing, I still do not know where to find the "bonus terms" I was provided in the link.

The second point above is very telling. It states, "Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers". It does not state that all winnings from all wagers will be forfeited should the maximum bet rule be breached. It clearly states only the winnings earned from said wagers will be forfeited.

In summary, given the items mentioned above, I believe that my cash out should be paid to me less the winnings made from the $15 bets placed prior to the play through requirement being met. It is a very reasonable request, and one that should be honored based upon the Terms of Use and Bonus Terms of the casino. I trust the Casino will do the right thing and pay me what I am due less any winnings earned due to bets made that exceeded the maximum bet rule. Anything less than this is unacceptable.

As I have stated many times, I am a long time loyal customer of Miami Club Casino and hope this relationship continues for many more years to come. I hope you feel the same way. Thank you for your time and consideration. I await your reply.

Sincerely,

Since my email to Miami about their bonus rules stating only wagers made from said bets that exceed the max bet rule would be forfeited (it didn't say all winnings would be forfeited), they have since changed the verbiage in the bonus rules to now state that all winnings will be forfeited.  But that wasn't the rule when they refused to pay me. This is further proof that they knew I was right because why else would they change the verbiage?  They expect us to abide by their rules as written, and I expect them to do the same.  But they didn't because if they had, they would have honored my payout request.  I wonder how many other people they have done this do?  Oh, and let's not forget how they hide the bonus rules on their website.  They make it next to impossible to find them.  Anyway, I hope someone advocates on my behalf with Miami to see if they can't get them to pay me what is due me.  I tried and was met with a brick wall everytime.  

Hi LoriR, 

We'll contact The Casino Representative regarding your case. Keep an eye on this thread for the updates.  

Hi there, 

The Bonus terms are very specific:

https://miamiclubcasino.im/pages/bonus-terms:

Maximum Bets

The maximum individual wager permitted using an active bonus is $2.00 on any single pay-line on any slot game and a maximum single wager of $10.00 on any game. Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers.

And bonus terms are linked to from any page on the website that includes any details on bonus offers. These terms are not hidden from players and the maximum bet permitted clause is standard across all our related sites. 

Your comment regarding 'said wagers' was taken onboard and we subsequently changed the wording so it would be clearer. 

While we do acknowledge that you may have misinterpreted the published terms regarding the use of bonus funds, however, during the session in question, the terms of bonus use were clearly breached on a number of occasions which resulted in the payout being denied. Unfortunately, we won't be making an exception in this case. 

No, the meanings are completely different. "Any winnings earned from said wagers" and "any winnings earned from the session" aren't the same. This is a brazen lie. I suggest that LCB should put this casino group on the warning list if this issue isn't rectified.

I couldn't agree more.  We are expected to follow the rules so why don't they have to?  So one sided.

With all due respect, the reason the casino changed the wording is because the casino knew I was right.  Otherwise, you wouldn't have changed it.  The casino has the advantage and there's nothing we can do about it.  Even when you are wrong, you are right.  I really do like playing at Miami Club, but this whole incident has left a bad taste in my mouth.

I am fluent and spontaneous with the universal language. Though I may not be perfect at times. My comment is gonna be a personal opinion and not written in behalf of anybody else nor in behalf of LCB. 

Modifying the original phrase:

"Any winnings earned from said wagers"

To:

"Any winnings earned from the session"

clearly, changed the whole meaning of it. Well, they clearly admitted that they changed the wording which then totally changed the meaning. It is then up to LCB and the casino concerned if they will serve justice. As for me, the modification doesn't require someone to be intelligent nor it requires repetetive explanation. It is very simple. Expressed in layman's term. All casino's I signed up for have the max bet rule. I think they just realized the error in their terms until your issue was brought up. So they changed it. Furthermore, may I know how much we are talking about here? Is this amount something that could make the casino broke? LoL

Hi LoriR, 

Thanks for waiting patiently for my reply. Miami Club is prepared to settle with you based on your original interpretation of the published bonus terms and conditions. But please note, I can't go into specific financial details on a public forum. A representative from Miami Club Casino will be in touch with you directly in order to reconcile the account.

Thank you to everyone for your input during this discussion, and should you require help from me at any time, I am always here. 


Mr Sloto

I'm glad to see that you resolve this issue properly. It's understandable that you can't post specific details on a public forum.

Mr. Sloto,

Thank you very much for advocating on my behalf.  I am very satisfied with the resolution.  I just happened to check my casino account and saw what was done.  Miami Club is gold in my book.

Again,  thank you for your assistance. I am a satisfied customer once again!

 Lori R

Hi Mr Sloto,

 As I have said, I am very grateful that the casino is doing the honorable thing by paying me my winnings.  However, they make it difficult to receive my winnings in a timely manner.  This payout was requested over three weeks ago.  I have another withdrawal that is being paid out today.  Why can't they pay both at same time?  I requested this numerous times yesterday to which I got no reply.  Then today, I got an email saying they paid out only one.  WTH?  Is an extra $60 for a wire fee that important to them?  I am very irritated by them once again.  Making me wait any longer to get paid than today is just wrong.  They are adding insult to injury.  So frustrating!

 Thank you for your help.  It is greatly appreciated.

According to what you described before, your original withdrawal request was declined. The issue is resolved, but it's likely that your withdrawal request has to be processed again. Not sure what you mean by an extra $60 fee. If you made two withdrawal requests, it's normal that you'll be charged two times. I understand that it's frustrating. I hope that you receive your winnings soon.

Agree with what you are saying.  However, I alerted them to my situation numerous times via email yesterday.  They could have accommodated me, but that would have required the person handling the payout thinking outside the box. There isn't too much of that going on over there, you know what I mean?

 Anyway, thank you to all LCB members and Mr Slotocash for all your help in resolving this issue. You are all much appreciated.  Have a great Thanksgiving holiday.

I know where you're coming from. That level of customer service is rare, though. Anyway, I'm glad that you'll receive your winnings.

Hi Tonia,

I am happy to say the situation has been resolved satisfactorily.  I want to thank LCB and its members for their help.  You guys are great, and so is Miami Club for doing the right thing.

 Thanks again.  

@LoriR - Thank you for letting us know, glad to hear that the issue has been resolved. 

Continued(player SweetMelissa0825)  the email was sent to my email associated with my sloto acct.  Not my default email therefore i didnt even see the email until today.  It was from security@slotocash and said, It was noticed when processing my payout request that i had seemed to log infrom a different state? Other than the state i had on my sloto acct. (Sorry, if im repetative in my messages, i dont want to leave anything out.)  Anyway,   the ONLY REASON I CAN COME UP WITH IS MAYBE I ACCIDENTLY could have hit the "incognito" button if i was logged into slotocash from my cell.  Because the button is easy to hit on accident and, it would have probably made it appear i was in a different state. But, it was not intententional.  IF THAT DID INFACT HAPPEN.  and, the email asked me to confirm that i had requested a BTC payout. So YES I DID.  I requested a 500$ payout via bitcoin.  And, I would very much appreciate it if I can get my payout, now... Please... Thanks, <Personal details removed for privacy reasons by mod MarijaS>

Hi Melissa, 

We've notified The Casino Rep. Keep an eye on this thread for the updates. 

I don't think that you should make your personal information available on a public forum.

I am not certain if my post went to the right place.  I sent it last night.  I am having an Issue with Slotocash.im, which is suprising, since I've been a player there for years, and made several withdrawals with no problems.  And, THIS TIME, I am having a Hickup, I would call it... Because, of the email I received from [email protected], The email said we have noticed that you seem to have logged in from a different state other than the one you have on registered on file. Pleased respone to theis email with an explination for the location difference and we also ask that you confirm you have recently submitted a bitcoin withdrawal request.   

well..... Look, I mean Im happy there looking out for my security on my account first of all.

But, come on guys? The only thing I can think of that would have made it APPEAR i was playing from a different state, would have been if MAYBE I ACCIDENTLY hit the " incognito" tab on my cell phone, if I was logged into sloto? BECAUSE I ABSOLUTLEY WAS NOT out of the state playing.  and, I DID REQUEST THE WITHDRAWAL VIA BITCOIN.  

NOW, It's already been 5, going on 6 days, and here we are after Christmas, and Who does not need some extra cash? right? I NEED MY WINNINGS and I NEEDED IT YESTERDAY!! 

 we are in a day and age where, there are casinos that pay out in 5 to 10 min. so... 5 days is pushing it.  I have sent everything they asked me to

I sent a selfie of me holding my ID up to my face, where you could "SEE" the ID. ( do you know how hard that pic is to get) the camera wants to focus on your face, not ID>

I sent copies of my

ID, front and back, my utilities bill, 

I confirmed my d,o,b, 

my phone number my address, everything... now. Its time to pay out! comeon SLOTOCASH? you are still my fav!

player ID; SweetMelissa0825

I thought I was posting a private message, and I included all of my personal info, in the post to slotocash last night, can you PLEASE REMOVE THAT POST? omg! Melissa Santos

I have written direct support, and Instead of helping me resolve my issue with my payout request... THEY CANCEL IT?  so, NOW.... I start waiting the "3-to 5 business days all OVER again?!!! 

I could understand maybe if I was a new player? and If it were my first payout?  But, NO Ive been a player with sloto for YEARS!? with NO issues, then yesterday when I was checking in with sloto live chat to get an update on my Bitcoin withdrawal request... all of the sudden??? Im asked to send more verification, for my account, sure no problem.. Immediatley I send what they ask for... A picture of myself, HOLDING MY DRIVERS LICENSE UP TO MY FACE,n where they can read the id.. No prob, I send it, AND I SEND my dl, copy front and back, for good measure, I throw in a copy of my utility bill to verify my address, I also, verify all of my account details, name, player id, phone dob etc. EVERYTHING!!!!!

Today, when I log in , thinking ok, theyve come to there senses today, theyll pay me the winnings Ive requested, 500$, I mean??? its not like its thousands??? anyway.... No, I see theyve CANCELLED MY REQUEST, so, I need to REsubmit my request, so,,, Ill need to wait atleast 3 maybe more days.... starting the wait time over again.. O but, it gets BETTER!!!

I read the email, they sent saying, We denied your withdrawal request because we need you to further verify your account.  By sending us a pic of your face holding your id up to your face, that we can read the ID. clearly???????????????? Im like AGAIN???? Ive sent it ?? 5 times????????????? 

I have a family to feed, and I do not appreciate the GAMES slotocash.im is playing with me.  I NEEDED MY MONEY 2 days ago.. But, I guess the way its going. I will be LUCKY IF I EVER GET MY MONEY AT ALL!!!!!!!!!! Very disappointed in slotocash... way to show thanks to a player for years of LOYALTY???? player SweetMelissa0825, very bitter right now.

Hi Melissa Santos,

Your personal info is removed from your post now.

Thankyou, I could ALWAYS COUNT on SLOTOCASH so? Im beside myself.  I needed that $! Especially just after CHRISTMAS! But, no its not resolved by no means! , Thank for your help. Maybe they will read my complaint. SweetMelissa0825 player id

Payout request, STILL "UNDER REVIEW" WITH Slotocash.im .  I've not gotten any reply from the casino, re: this withdrawal thats been pending.  I first requested it Dec. 26.  So?  Then they kept asking for acct. Verification.  And, keep in mind, ive been a player here for years! And, have had many many successful withdrawals.  So??? Of course I sent the pic immediatly for verification, but, THEY SAID THEY HADNT GOTTEN IT BY DEC.31ST AND DECLINED MY PAYOUT REQUEST.  I resubmitted it, and still WAITINGcome on sloto?!  What is the problem? Is this how you show loyalty? To players? SweetMelissa0825

Seems like a tactic to delay paying. It might be because of the holidays, though. I hope that you receive your money soon.

Hi Melissa, 

We've sent an email reminder to the casino. Please have in mind that there might be a delay in responding due to the holiday season. Thank you for understanding. 

Hi Melissa, I'm sorry to hear about the long time it's taken for your withdrawal! I'm trying to look into it but unfortunately, things are a bit hectic due to the holidays and increased number of cashouts during the holidays. I will get back to you as soon as I humanly can though :) Ms Sloto

Hi Melissa, 

I spoke with the payments team. Your payout is currently being processed and should go out early next week. 

Best, 

Ms Sloto

Nice. All issues raised on this topic seem to be fixed. This website is great.

Hi,

I made a crypto deposit this morning.  It was not credited to my account, I contacted live support and was told to check back in 2 hours.  I did and my deposit still wasn't there.  I sent and email to support and got the following reply:

Dear ,

Thank you for making Slotocash your gaming choice!

We are sorry to hear that you are having difficulty with your deposit and do apologize for any convenience caused. Your query has been forwarded to the relevant department to have your deposit looked into. Please check your email and account within the next 24-48 business hours for a response. 

Should you require any further information or assistance, please feel free to contact us anytime.

Enjoy playing in the Casino!

Best regards,

Samory

Slotocash Casino Support

48 business hours to get my own money credited seems absurd.  This is the second time this has happened in the last few months. Can you please look into this?

Hi jdpennyd,

Sorry to hear that. Sure we are going to check with the casino rep what seems to be the issue with your deposit. Please private message me your casino username and we're going to forward your request. 

Thanks for sending the username, jdpennyd. THe casino rep has been informed. Keep you posted. 

Hi,

Please mark this as resolved my deposit finally show up today only 27 hours after I made it and without the bonus I claimed.  I am done with the slotocash group.  They have gone down hill.  Thanks for all your help.

Thanks for letting us know. Glad it was finally sorted.