Since the fallout with Miami Club Casino not paying me and my citing to them of their bonus rules, specifically the part that says "....all winnings from said wagers will be forfeited ...", they have changed their verbiage. This further adds to my claim that when I breached their max bet rule, only the winnings from those wages should have been forfeited; not all the winnings. Now the bonus rules state all winnings are forfeited, but that's not what the rules were when they didn't pay me. Below is my email to them with the actual bonus rule that I am speaking of. The actual online image does show up but I quote it in the paragraph below, Bottom line, they need to pay me because that was the rule at that time. I need someone to get in touch with them and advocate on my behalf. I hope the Casino Rep for Miami will do just that.
Re: RE:Re: About your account -- MI0118126182
Oct 26 at 6:59 PM
PrintRaw message
Lori R <[email protected]>
To: [email protected]
Hello Again,
I have been trying to make sense of what occurred when the casino refused to pay me on my most recent withdrawal request of 10/20/19 for $2000. Upon inquiring, I was told by chat personnel and later via email that I had breached the max bet rule when using an active bonus. I responded by stating that I know the terms and conditions of the casino, and did not know what they were referring to. Both times, I was provided a link to review the "bonus terms". Upon clicking the link, it indeed took me to what appeared to be the bonus terms the casino personnel were referring to, but what it didn't show me was where that information was located on your website. I have been playing at Miami Club Casino for many years now, and do not recall ever seeing the bonus terms that were being provided via the link. So, I went online to your homepage in an attempt to locate these terms. At the bottom of the homepage is a TERMS OF USE link. I clicked on that and read the document from end to end. Still, I did not see the "bonus terms" that were being referenced in the provided link.
I requested that my friend, who is an attorney, review the TERMS OF USE, I wanted her to review the terms in that document to get her perspective on the situation. Her first question was, "where are the bonus terms you keep referring to?". I told her that casino personnel provided me a link to the Bonus Terms, but that I did not know where they were located on the casino's website.
She brought the following items to my attention.
1. Inline image
2. Inline image
The importance of #1 above is that it states, "These Terms and Conditions represent the complete, final, and exclusive agreement between the Player and Company, and supersede any and all prior agreements ...". No place in the Terms of Use are the "bonus terms" to which the casino is stating is the reason my cash out was denied. If those bonus terms are not a part of the Terms of Use on this page, then they should not apply. So, how can the casino say I breached the bonus terms and use that to deny me my winnings when they are not even a part of the TERMS OF USE? And, how can I possibly be aware of the bonus terms to abide by them if they are no where to be found? As of the moment of this writing, I still do not know where to find the "bonus terms" I was provided in the link.
The second point above is very telling. It states, "Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers". It does not state that all winnings from all wagers will be forfeited should the maximum bet rule be breached. It clearly states only the winnings earned from said wagers will be forfeited.
In summary, given the items mentioned above, I believe that my cash out should be paid to me less the winnings made from the $15 bets placed prior to the play through requirement being met. It is a very reasonable request, and one that should be honored based upon the Terms of Use and Bonus Terms of the casino. I trust the Casino will do the right thing and pay me what I am due less any winnings earned due to bets made that exceeded the maximum bet rule. Anything less than this is unacceptable.
As I have stated many times, I am a long time loyal customer of Miami Club Casino and hope this relationship continues for many more years to come. I hope you feel the same way. Thank you for your time and consideration. I await your reply.
Sincerely,
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