CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

The serious issue with the Desert Nights Casino.
I've send them the verification documents they have asked for. I've sent my passport, selfie with my passport, bank statement, electricity bill everything they wanted taken with a higher resolution quality camera. But they send the same reply to send passport sometimes, send utility bill sometimes. I have send them all at once and I have been replying and sending my documents time to time. They asked for another option. I think they don't have the intention to pay out. My withdrawal has been stuck for more than two weeks. Now, help me to resolve this matter LCB guys. I too want to take this matter to the gaming authority or license authority.

Sorry to hear that Rikesh Kayastha.

PLease private message me your casino username. We'll notify the casino rep. 

Thanks for sending the username. The casino rep will follow up. Keep you posted. 

my review was deleted by the LCB team. Why is that?? very bad

If you mean your post on the Review page, we removed it because, as you were already advised, this topic is the right place for complaints and issues. That's why it was removed. 

However, you are more than welcome to leave your feedback on the review page. No problem at all. 

Hi Rikesh, 

I'm sorry your verification process took longer than usual, I checked with the relevant department and they said there is now enough information to verify your account. You will also have received an email from the team informing you that your account is approved. 

Again sorry for the delay in verification - these procedures are in place to protect you as well as us from fraud and identity theft.

Please don't hesitate to reach out at any time :) 

Mr Sloto  

hello I have a question has anyone else noticed something changed with the way the slots play at slotocash and uptown aces a couple weeks ago. They are very jerky not smooth at all and the stop button no longer appears.Its so bad I wont play there any longer. I've reached out to live chat twice and they have said nothing is changed. Something has and I play all rtg casinos and it's only changed at those 2. I loved playing sloto and uptown but I can longer play there. Can someone let.me know what happened to them.  Thank you.  My casino username is the same as it is on here

Thanks for letting us know. We're going to bring to the casino's attention. Keep you posted. 

Have you tried clearing cache and using other web browsers?

Hi there, 

Sorry to hear about this issue. It's not affecting anyone else which makes me believe it's something on your end (although I may be wrong). 

Which browser are you using? Have you tried clearing cookies, cache and installing any software and operating system updates? 

Also, if you're running any memory intense programs on the side, or have many chrome tabs open at once, if may cause your computer to operate below it's normal capacity. 

Please let me know if the situation improves, if not we'll try some more steps. 

Best, 
Mr Sloto 

Thanks for responding I've tried different browsers I've used an android and I tried an iPhone something changed and not on my end.   I continue to play in numerous other rtg casinos and they all remain the same as always.i just dont understand how it can be just those 2 casinos I would think it was on my end if I didnt try completely different phones and OS.  It gets expensive trying things that dont work because honestly I dont even want to play anymore the way it is I really hope it fixes itself it's hard to believe it's just me. Again thank you for your time 

Have you tried using your PC?

Well now I've found out for an absolute fact that it is not on my end so this is more than a little disheartening that gameplay would be changed only for certain players.I dont know what the deal is but something shady is going on and I would appreciate a little honesty because you cant tell me no one knows what the problem is or what has been done to change it. I hoped it was a glitch and would clear up after awhile but the more I looked into it I found that something absolutely with no question has been done to change it for me

Hi Tjb072003, 

I'm very sad to hear the situation has continuted. I do want to address your point regarding 'changing gameplay for certain players'. This is not something we do, have done, or ever will do.

Have you contacted our support team to try and resolve the issue?

Mr Sloto 

I have contacted them and they say it's on my end which it isnt.Id be more then happy to post what I've found but I'm not wasting any more money to do that. Its undoubtedly been changed for me and plays completely unchanged for other players exactly how they used to before whatever happened 

I doubt this. I don't see why online casinos would make some games not smooth only for some players. It doesn't make sense.

You can doubt all.you want. it doesnt make sense to me either. I'd be happy to send you the proof. Here is my email if you would like to discuss further. [email protected]

Also I continue to play in 5 other RTG casinos regularly and there completely fine same as always how is this possible none of it makes any sense but all I can say is that is the way it is why it is no answers there and probably will never get any it's just  shame they were the 2 casinos I played the most by far

That's not necessary. I just don't see how they will benefit from doing this.

I would be able to explain better not on the open forum

They should investigate this further. I doubt that they do this intentionally, but obviously something is wrong.

We'll get in touch with the casino rep again and see what he can do. 

Hi Tjb072003, 

Is the issue still occuring?

I've been informed that RTG is currently updating to a new mobile version so could be related. 

Mr Sloto

Hi I dont know if it is but I've wasted enough money trying to find out every deposit I made while it was like that I may as well have flushed 

The casino rep has already been infomred about your issue. We're waiting for his feedback. Keep you posted. 

Hi there Djcentigor, 

Your account was set to cashback only due to a bonus abuse issue. I have been informed that it has now been set to receive weekly promos as well as weekly rewards. 

Mr Sloto

Hi Djcentigor,

We'll notify the casino rep about your lattest post. 

Hi Djcentigor, 

I don't have the specific information available to me regarding the bonus issue. Please contact a member of our online support team if you would like to receive more information about it. 

Are you still experiencing issues with your download? For technical issues, I strongly recommend that you contact a member of our online support team who will be more than happy to assist you. If you received an error message during the installation please take a screenshot as it will allow them to better help you.

Mr Sloto 

Good day casino Red Stag  second day can not withdraw a win,all documents were sent long ago,I don’t get an answer to my last letters

I ask the administration of the forum invite a representative for further proceedings

my account -- RS0284512883  user name barsik99

Thank you in advance

Hi barsik99, 

The casino rep will be notified. 

representative did not answer?

We forwarded your message and still waiting for the feedback. The casino rep forwarded your query to the relevant department. We'll keep you posted. 

respected MelissaN the casino will not pay money they made it clear,not only that, I turned to chat ask them for the name of their license they refused me even that I provided an official document confirming my address(this is a registration in my passport)I don’t understand why the casino has such a high rating if the casino does not pay its players and does not name the license name it's probably a state secret

as they did not accept my registration,Today I went and took an official document

let the representative answer in this thread

The reminder has been sent to the casino rep. Hope he'll get back to us soon. 

Hi Barsik99, 

Sorry for the delay! I spoke to the team and they informed me that we are still waiting for proof of address. Please also note that our risk department who checks documents work office hours, unfortunately, any documents sent at night won't be checked until the next day. 

For the most up-to-date information regarding your cashout please contact our live support, but I'm also here to help if you have any issues. 

Congrats on your win, I hope it's the first of many! 

kind regards, 
Mr Sloto

thanks for the reply dear representative,I sent you a new document confirming my address ask your staff to check it out and finally withdraw money

thank you in advance

 respectedMelissaN invite the representative again terrible going on my official document was not accepted they now need in English,they just mock they do not want to pay money and come up with various pretexts we are not given a certificate of residence in English

if the casino accepts Russian players probably they should have a Russian translator

I am submitting a document to the forum can you explain it to them

I circled one document

*Your documents have been removed due to privacy reasons.

Hi barsik99,

Sorry to hear your docs haven't been accepted. Please note that most of the casinos ask the documents to be in English. 

respected MelissaN if I was given a document in English I would gladly send it to them but it is not physically possible invite a representative we will decide what to do 

let them withdraw money and block their account I see no other way

you invited a representative?

Yes, the casino rep has been notified. 

Thank you so much

online representative but not responding

respected MelissaN show the representative my documents that I sent you

thank you in advance

I understand the representative is not going to solve the problem he can’t even answer in this topic the casino does not answer my letters all my explanations that I sent them are not considered

I see one way out withdraw money and block account

representative thinks to answer or not,if not,close the complaint as not resolved

Hi barsik99,

We can't send the documents instead of you. Have you sent them again as the casino rep advised? 

I sent documents casino does not respond to my letters from Friday please blacklist the casino since the casino does not pay money to its players

Please note that most of the casinos do not work at weekends so it might be the reason why they didn't reply to your last email. We'll get in touch with the casino rep again and see if there are any updates.