CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Miami club is still under the same ownership and management of Sloto. You shouldn't have to worry. Any problems just let me know.

Thank you Melcb all i wanted to ask is why does it seem every time liberty slots changes there tournament Miami Club does too. I want to deposit there and just not have to worry about any problems. I saw where someone posted the casino now has paste and pay and that is what i use to deposit.

I want to make at desertnights casino.
I will use neteller for it but I want to know how long it takes to receive the withdrwals after you ask for one.
It is standard rtg 10 days?

Hi yobaboy

I am looking into this for you

@ play3r211

Thanks for your message

The terms on the site are as follows

''You are able to withdraw your winnings through various banking options listed in the casino cashier. Withdrawals are processed within up to 72 business hours. The casino processes withdrawals on most weekend, however this is not always possible. Please note that US withdrawals via wire-transfer may take up to 10 business working days and ewallet payments are instant after processing hours. The casino processes withdrawals on most weekends, however this is not always possible. We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player.''

Sloto

I would not post anything with your name listed. 

Your posts are sometimes hard to read would be great to shorten the length of the posts.

Your name, account number and email addresses have all been removed by me (I can't see any others).  Please try not to post personal details as your account could be hacked by anyone.

I hope they resolve the problem and I'm sure sloto will keep you posted.

blue

If you don't have the money to deposit then why are you depositing?  Nobody forced you to make this $35 deposit.  Not only that but it seems you deposit quite often because we have seen you deposit elsewhere, and you also reached max amount of deposits at this place. 

Certainly don't want to see anyone taken advantage of but you really don't need to turn it into a drama.

You are a little harsh!  You may not mean it to sound that way, but the tone is absolutely one of sheer arrogance.  Yobaboy has a right to know where his money has gone and there is no reason why it shouldn't have been in his account or back on his card earlier than 4-5 days later , along with the fact that no one had any idea where it was, was even worse.  How inept does that look? 

They knew where it was, they held onto it as long as they could.  Telling him they had no idea where it was is BS!  They knew exactly where it was!  It doesn't just "show up" back on your card, unless someone sends it there. 

All these guys think that we are all a bunch of morons when it comes to deposits and withdrawals, especially withdrawals, and for a casino to try and twist the actuality of a situation into something it certainly is not, is the most ludacris and ridiculous thing I have ever heard. 

What is the problem with just admitting to your mistakes and taking it from there instead of trying to wiggle and squirm your way out of something, when it is so obvious that the other party knows exactly what you are doing.  No wonder people get so irate and upset with these guys.  Their support and their other departments have no idea what is going on.  When you ask for the person "in charge", they are either not in or can't be found.  You cannot contact the finance department yourself when you have a problem to resolve when it involves "your money" because they "don't have a phone or a phone number"?

Hmmm, I really would hate to be in that building when it is burning to the ground and no one is able to call the fire department because they "don't have a phone or a phone number". 

I have a concern about Uptown Aces.  I logged in today and received the advertisement below.  This is a screenshot.  I was unable to redeem the coupon and chatted with support several times in which they said my account was not eligible.  My account is default and I could not redeem.  I would like to know why my account is in default because I deposit several times a week and never have had a problem, and I have not abused bonuses, depositing sometimes with bonuses, sometimes without.  Can you tell me what the problem is?

I was offered another coupon from chat with 100 spins on TRex with a 60x playthrough, so I don't think that I am ineligible to claim coupons if they were going to give me another one.  I did not claim this coupon because every other coupon has much better terms.

Hi

Thanks for your message

This offer is for new players only its a welcome offer valid for Jan 2015

Sloto

This has been the hardest casino to verify documents i have ran across. (i did post at another forum). I deleted Sloto Cash and Uptown aces until i realized that Miami Club was also a part of the group. I was ready to close my account. The slow response I have received is very frustrating. I am not a regular depositor at Miami Club casino but i do like the daily free rolls.I make small deposits at the other 2 regularly.  I can say live support is great and has always been courteous but I can not help but wonder what will happen if i manage a withdraw. I am going to try one last time and wait weeks to get a response of whether or not i am verified. Everything else is verified now i just need to submit credit card info for the 2nd time  .

Hi rena35

Please can I have your user name at Miami Club so we can assist

It is not Miami Club casino and there is nothing to assist with. They want to verify my credit card information a second time (Uptown Aces and Sloto Cash ) casino. Support said it was not received even though i sent it more then a week ago and spoke to Ms Sloto a couple of days ago letting her know i sent it. The response time is what i have an issue with. Very slow response.  I will PM you my username though.

Hi rena35

Thanks for confirming your username, a message has been sent to the correct department and I am awaiting an update on this, once I have an update I will be in touch immediately

Sloto

Thank you so much. I just received an email, i just have to send the fax back form everything else is approved . I will get it done today. Thanks for such a quick response  .

Excellent, thanks for the update, have a wonderful weekend!

Sloto

I sent the info on the 17th of January and still have not found out if my account is verified or not. Please tell me if i happen to win, this would not be the norm  .

Hi rena35

Thanks for your message, I am awaiting an update on this, shall update you soon

Sloto

Thank you so much for resolving this issue rather quick i might add. Great group of casinos and i will be sure to continue to play. Hopefully i will manage a win  .

IS THERE A NEW BONUS CODE FOR SLOTOCASH CASINO?

Hi BALIWAKO,

This is the wrong section for this type of query. Please check out the no deposit thread for slotocash HERE.

IT DOESNT MATTER IF HE HAS THE MONEY TO DEPOSIT OR NOT, HIS BUDGET IS NONE OF YOUR BUSINESS, IF HE HAD MILLIONS OF DOLLARS HE STILL HAS THE RIGHT TO KNOW WHERE HIS $35 IS, FURTHERMORE, I CANT BELIEVE YOU WOULD ACTUALLY POST  YOUR NEGATIVE AND DISRESPECTFUL OPINION OF WHETHER OR NOT SOMEONE CAN AFFORD TO DEPOSIT OR NOT, AS IF THIS WERE A GAMBLERS ANONYMOUS FORUM.  OPINIONS POSTED IN THIS FORUM SHOULD BE ABOUT CASINOS, THEIR REPS, GAMES, ETC.  WE SHOULD BE ABLE TO POST FREELY AND HONESTLY ABOUT OUR PERSONAL EXPERIENCES WITHOUT FEAR OF JUDGEMENT AND/OR REPRIMAND FROM OTHER PLAYERS; WITHOUT THAT,  MEMBERS WILL STOP POSTING FROM FEAR OF PERSONAL OPINIONATED RUDE RESPONSES FROM OTHER MEMBERS, THUS, THE USE OF THE FORUM WOULD DECLINE, AND BE OF USE TO NO ONE!!!

IN THE FUTURE,  PLEASE ONLY POST CASINO DIRECTED OPINIONS AND POSTINGS, AND PLEASE, KEEP THIS TYPE OF MEMBER DIRECTED JUDGEMENT TO YOURSELF. THANK YOU

Hi my username is bsouthar, slotocash, using the lcb shop credits I attempted to purchase 15$ casino credits about a week ago, i have done this successfully before, well it was denied, i thought it was because I had a pending withdrawal so I resubmitted it only to have it denied again. I contacted live support and they did not understand what I was talking about so I emailed and asked why it was denied. I waited a couple days and received no response so I sent another, they responded by saying they have no affiliation with lcb. This is so frustrating, i often have to email 2 or 3 times before I get a response and the support staff have made several mistakes from telling me I can only redeem comp points by the hundred, for example I couldn't redeem 549, only 500, also I have been told that I redeemed spins that I had not.i should add that I am a vip so when I use live chat after I ask a question I am asked to hold for 2 minutes, then they come back and tell me that a member of vip support will help me then I get to hold for another 2 minutes at least, i didn't see the benefit of double the wait time on the list of perks you receive when you become a vip, i must of missed it.i understand that they are human and not perfect but some things are common sense.please help!

Hi bonbon314,

According to the rep, your last chip was denied because "used bonus on last deposit".  Can you confirm that this is incorrect?

Deposits to qualify at both Miami and Slotocash must be made without a bonus.  If you make a withdrawal on a deposit, you must make a further losing deposit without a bonus to qualify.  I have queried the first request on 7th February and asked why you didn't qualify as no reasons were given.

As for live help, they are unlikely to know about this shop item at LCB.

As for the VIP waiting time on live help - I can't answer that but I can (and will) raise the query with the rep.

blue

HI bonbon314,

I have a reply on both of my queries from the rep:

Regarding your denials on both occasions:

The player used a bonus on each deposit.  Also on 7th (the date of your first request) last thing on the account was a withdrawal.

As mentioned to you above, the terms state that if a withdrawal is made on a deposit, then a further bonus free deposit is required to qualify.  On both occasions, you have been correctly denied your Shop chip requests.

Regarding live help waiting time

The rep did ask what time of day you visited live help but did also add that this "didn't sound good" and he would be looking into it.  He said he will get back to me after he receives a response from Head of Support.

Are you able to tell me time of day you visited live help or was it various times of day and night?

blue

Hi blue, thanks so much for the help, i wasn't aware of the rule about not receiving a bonus on my deposit so that clears that up, as for what time, it's all the time , various times throughout the day and night, when I play from my mobile I have to contact support to redeem comp points so it's quite often I use live chat and probably about 75% of the time I am blessed with the extra wait time so I can be helped by vip support for something as simple as redeeming points

I did say to the rep that it was probably all different times of the day/night.  I'm waiting to hear back still - hopefully I'll hear something by tomorrow.

Here is the response from Head of Support:

The live chat is automatically directed to front line support.

If a VIP would like to be passed on to a VIP host for assistance, it could be that the VIP host is already dealing with another VIP.

In this customer's case, I think it was just bad timing.

They are usually always available.

Hi blue, i am not sure if they are suggesting that I have ever asked for vip support but I have not, i click on live chat , ask a simple question such as please can I have my cashback, i am asked to hold for 2 minutes, then they come back and tell me I am being transfered to a member of vip support, then after I wait for them they introduce themselves and ask me to hold for 2 minutes, this has happened probably 20 times, i can't imagine that it's always bad timing, maybe I will start taking screen shots , it is very frustrating that it seems the more I deposit the longer I wait for assistance and again unnecessary because I have never asked for vip support, thanks for the help if only you worked for sloto cash, lol

Hi bisbis

Sorry to hear of the problems with mails you have been receiving.

Please can you confirm username so I can ensure this never happens again

Sloto

This is getting to be a bit much IMO. It took me forever to verify my account and i provided copies of the one card i used to deposit . I was assured my account was verified and now this


Thank you for choosing Uptown Aces.

We have received your payout request, however upon review we noticed that your account has not yet been verified.

At your earliest convenience, we ask that you scan and email the below documents for review:

- A copy of the front and back Credit Card **** ****
- A signed Credit Card Authorization Form

The Credit Card Authorization Form can be found by clicking on the below link:





Why in the world would i have to do this again  I even have the PM from Sloto that says i am verified. Lucky i still have the card even though i canceled it and ordered a new one because of suspicious activity on my account from depositing online. What gives ? It took me a very long time to get verified the first time. It is not even a huge amount but this is really ridiculous.

Rena, I am so sorry that you are going through this with them.
If you have more than one card on file, go ahead and give them all of them.
That is the only advice I have, but you probably already did that.
Just remember that I'm pulling for you.
Good luck.
I would say speedy withdrawal, but it is a little too late for that now.

jade

Thank you jade. The thing is, i have one card that i already verified and received conformation from the rep that it was received and approved.

Dear xxx,

Thank you for choosing Uptown Aces Casino.

We are happy to confirm that we have received and verified your documents:

- Front and back copies of Credit Card
- Credit Card Authorization Form for Credit Card

Should you have any questions please feel free to us.

Regards,

Jesse
Security Team
Uptown Aces Casino



8'| Was verified in January  2015.

Just an update


My payment is approved and goes out today. Thanks Sloto  . Great group  .

Just wanted to let everyone know, i got my payment today  .

Now you still going to buy me that outfit you promised me?

Thanks to Uptown Aces for taking Paste and Pay, for having some good withdrawal methods with lower fees, and for letting me double my luck!

hi I am writing about my experience with slotocash support this took place 2 days ago and my username is bsouthar, I should also mention I am a VIP, I have a screen shot  of my 2ND interaction on the subject but not the 1st,i contacted live chat because I was having trouble using coupon code weekendjackpot, after being passed on to VIP support member monelle I was told that I could only use that code every 7 days and I had just used it on 7/3,i was advised to try again the following day, I pointed out that it was 7/11 and in fact it had already been 8 days she told me to wait another day, I said thanks then went to read the terms of the code because I thought she was incorrect,and she was so I contacted monelle again and she could not have been less helpful,i often have trouble with slotos live chat,i don't know what I would like to see happen I just wanted a superior to be aware how customers are treated,thanks

Hi bonbon314

I am very sorry to read about this. Stephen Vaughn, our casino manager is aware of the situation and he is already dealing with the situation directly with our VIP team.

The bonus is actually availble 1 time per day from Thursday to Sunday. The rep in this case didnt provide the correct information and we will make sure this doesnt happen in future.

Our team will be in contact with you shortly to rectify the situation.

We apologies for the inconvenience and we will make sure that you receive the VIP service that you deserve.

Mr Sloto

Thank u for the quick response,I was really upset,i don't know much at all about computers and online etiquette but I am pretty sure that what she did at the end there was the equivalent of hanging up on me because I was not finished,just a little slow at typing. There is one more thing,i played a few times at uptown aces then they wouldn't allow me to deposit anymore without my verifications so I asked Shane with sloto support if slotocash could share them and he said yes but it was never done,do I need to send them again so I could play at uptown? My user name there is bonbon314,thanks again for the help

Hi bonbon314

I have sent a message to the casino manager. I will come back to you about this soon

Mr Sloto

Hi bonbon314

You seem to have 2 accounts on UA. The active one is bsouthar, Faxback has now been added to this account so you are all set. bonbon314 on UA has been deactivated as its unused.

Mr Sloto

Hi again Mr sloto,i still haven't heard back from casino manager and it has been a few days and now I have a new issue,when I tried to make a deposit yesterday I was not able to use my card that I have always used,i never received any kind of notification that there was a problem and so I called I was put on hold for vip support where I waited about 5-7 minutes for nothing, i hang up and call back and I am told they are having technical problems that someone will call me back in about an hour,i wait 2 and a half hours and call back and I am told they are closed for the night, i have done nothing to deserve this treatment.

Hello Sloto,
My username with slotocash and uptown aces is griffin47 and my name is Tami Griffin.The management made a decision back in Feb. to not allow me to play in tourn. any longer.I was told by customer support it was because I won to much playing tourn..I was told that the free rolls were like receiving bonuses,but they wont even put buy ins in my tourn. lobby.My tourn. lobby has been blank since Feb.,until I made a deposit about 2 weeks age and they put 1 tourn. in my lobby to play.What does the management want me to do to play the tourns. again or can they at least put  buy in tourns. in my lobby?Any info. would be appreciated.
Thank You,
Tami

Hi bonbon314

I have sent you a pm

griffin47 - Please allow me some time to investigate and come back to you

Mr Sloto

SLotocash

the casino with the lowest payout in absolute.
In this casinò i deposited over 2k, i have never seen a single win!

So I think this is it for me with slotocash,especially since they can't even offer an explanation or allow me to chat with whomever made this decision, i am a vip,platinum I think so that should give you an idea of how much $ I have spent,not to mention people I have referred,i have always found support to be very childish and not helpful at all,i have never done anything wrong,i have no idea what they are talking about,i don't think anything could make it right at this point but here is the screen shots of my final chat

Sorry here is the beginning of that chat

And this is page 3,the order that I posted is 2 1 3,sorry about that