CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

wow ,but you let them deposit ,,,before he was verified but now  on withdraw questions,,,,,, STRANGE, how that works

This is standard procedure. Maybe only handful of casinos are requesting KYC docs prior the deposit ( and usually thats when they suspect something might be fishy with the account hoder ).

i received a message like this too, and choose to lose all my money instead, scams!

it is your own fault for losing the money. You cant possbily be serious and accuse this casino for not provind your documents andyour own lack of discipline.

Seriously now, I really get pissed off when players do not due their due dilligence and yet blame others ( casinos ) for their own mistakes!

Joined LCB today and 1 post.......

'choose to lose all my money instead'

Whats your username with the casino?

Thanks

Oh and also from Brazil, the same country as franfernand1....

Please povide usernames of both accounts, lets get this cleared up 

franfernand1 and antonlim have very similar IP address ( its not the exact match since its dynamic IP, but it is within the same range so it is reasonable to assume that you are one the same ).

you have 12 hrs to provide your user name and any detail that sloto Rep is asking of you. If you do not comply both accounts will be suspend for submitting bogus complaints and multiple accounts.

my username is franfernand

.

dont make me being the wrong person here, since we are from brazil  of course our ip will be from the "same range".

hahha so funny to see these guys trying to pull this $hit .... i appreciate the level of proffessinalism Sloto Representative has, you gotta have patience to deal with such players..

Hi franfernand1,

Thanks for providing the username.

Please provide a 'photo holding ID' and the payment will be completed. 

This should be a really quick and easy task with the amount of smart phones in the world. 

Thanks for your patience and cooperation. 

Mr Sloto

this wont be a problem, i just did that yesterday, and it is a shame i had to send selfies for a casino.

and i dont understand why you asked for me to say my username, you are not trying to help me, but to help them, of course since they may be paying for your work here, right?

the users will never be right.

Hi franfernand1

I needed the username to have a support rep check your player account. They confirmed you need to send in a photo holding ID.

Have you sent this now? If yes to which email?

Thanks

Mr Sloto

Dear Valued Customer,

Thank you for contacting us. We have received your email, pleaseallow 24/48 hours for a response.

If you have any questions please feel free to contact us at anytime.

Sincerely,

Casino Documentation Team

,

that was the automatic response they gave me, 48 hours to verify + 48 hours to deny my payment + 48 hours to review, so much effiency.

Great, please let us know when the team have reviewed the photo and replied. 

Mr Sloto

meanwhile let me review this casino in peace, i give 0.1 for their amazing support and trust.

Hi, my name is Valdir and i received the following email regarding my account.
Dear Valdir ,

Thank you for contacting Slotocash Casino.

We have received your email with documents attached. Your account has been updated and documents approved.

If you have any further questions, please contact us and a Customer Service representative will be happy to assist you.

Regards,

Sandy 
Slotocash Security Team
---------------------------------------------------------
my account was verified but then i tried to request a withdraw of $500 and received this email
-----------------------------------------------------------

Dear Valdir ,

Thank you for choosing Slotocash Casino.
We have received your payout request, however before we are able to complete the verification process we ask that you submit a picture of you holding your Photo Identification to your face.
Please ensure that the details of your Photo Identification are visible in the picture.

These documents are needed before your pending payout can be processed.

Please allow 24 to 48 for processing. Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.

Should you require any further information or assistance, please feel free to contact us

Regards,
Sandy 
Slotocash Security Team
..................................................................

I already sended my selfie documents, this casino is abusing from their terms, requesting selfies for everyone that want to cashout, i want my payment!

How about the casinos  do all the verification checks,before you make your 1st deposit.Send all documents etc ,once approved then deposits are ,,,allowed

Hi franfernand

Great news! You payment was approved.

Please note: The casino is currently experiencing a wave of Brazilian bonus abusers and all players are under investigation. Hence the delay and requests for various documentation.

Mr Sloto

thats not how it works and is not realistic. Most ( if not all ) casinos require KYC docs after and not prior the deposit ( unless they suspect something's wrong so they ask it in advance ). Worst case scenario ( in case that player doesnt passes the verificaiton or in case of stolen identity etc ) they can always refund the deposit.

I disagree sry, but ,all the problems i read here  are sending more documents and wait for your money,.But that is just my opinion

you can disargee and sure are entitle to your opiniuon, but these are the facts and how things are done in this industry and there is nothing unusual about it.

In addition this Brazilian player has multiple accounts on LCB ( and will be banned shorty for abusing our site and complaint section ) which only goes to show they were not being honest and it also shows that Sloto Rep did far beyond what I would of personaly done here, and gave them more than fair treatment.

24 hours after requesting the documents i wasnt payed., for that i want to make a complaint

my selfie was sended and im posting it here with the amount of editing necessary to dont expose myself.

in fact my complaint was ignored and no message was received from it.

i want to point out a review i found on another forum

http://image.prntscr.com/image/619e3e48a05e4a05870bc253c3f275eb.png

http://image.prntscr.com/image/63a5b3d62972416f8cbb7c760a0dede3.png

it says score for slotocash 3.6, meanwhile i trusted this forum with the review of 4.5 out of 5.

In 24 hours i will have a opinion about what is the truth.

Hi valdirper

Please can you send your username. 

As mentioned previously...

Please note: The casino is currently experiencing a wave of Brazilian bonus abusers and all players are under investigation. Hence the delay and requests for various documentation.

Mr Sloto

Sloto bhaved very unfair with me, is a good casino and brand is trusty, but they refused a payout finding very unfair reasons... it's a solid home, i think staff is the same of uptown for exemple, but i had very different experiences... just to witness 

Hi apaveee,

Could you please tell us what the problem was with your payout? Please provide us with your casino username so that we can contact him on your behalf.

we already went trough that Melissa, and wrote each other on this... i gave up and deleted my profile from casino... which it doesn't mean that i can't keep giving my opinion or telling my experience i think 

obviously i can't invent things in order to damage a casino's reputation, but still i appreciate a lot when other users tells their impressions... at least it has been useful to me to avoid other bad xperiences.... sloto's twin casino, uptown, it's still one my favourite for exemple 

I remember now. You are welcome to leave your personal opinion regarding any casino. If you need any assistance or if you are facing issues, you can always let us know and we'll try to help you. That's why we have these sections. 

this casino is terrible, i tried to get a bonus from them, and those **** of say i cant get it, there is no rule on their blog about this promotions

http://www.slotocash.im/en/blog/posts?category_id=22

Play Mr. Sloto's 2017 Lucky Free Spins Pack!

Of Course they still sent me a email about this promotion telling me to deposit, they can go to hell, i dont give a *** about this casino,

********

.

From: Sloto Cash <[email protected]>
To: <******>
Subject: Mr. Sloto's 2017 Lucky Free Spins Pack!
Date: Wed, 25 Jan 2017 11:04:15 -0600

ADMIN NOTE :

the post was copy paste mess with bunch of insults and copied code from email which was not clear and readable, thus had to be edited.

The complainant is also a fraudster with multple accounts.

@erimarfrancisco mind your language! Part of your post containing foul language has been edited.

Every casino reserves the right to offer or deny the promotions. TBH I am not suprised why you got denied given there was a lot of bonus abuse and fraud coming from Brazil.

You can always choose to play elsewhere.

EDIT:

Just compared your IP address and you are now officially banned for the reason of multiple accounts at LCB.

jerk!

Hi apaveee

Please can you send your username? I would like to check why this happened.

Thanks

Mr Sloto

@erimarfrancisco

Thanks for all your fraud. You did well and got paid some money for fraud. Congratulations!

Hi apaveee

My apologies I do remember this issue.

As stated at the time. The withrawal was denied as this term was broken:

"Winnings made on linked accounts using same offers will automatically be voided and therefore will be removed from the accounts.".

Found - http://www.slotocash.im/en/terms-conditions/general-bonus-terms

I am sorry I am unable to assist further with this issue. As with all casinos, multipler accounts are not allowed.

Mr Sloto

dear Mr SLoto, 

what you haven't understood yet is that this concept of "linked account" is not clear to me, if you refer to the fact that i had an account to play for when i was in Italy and an other for when i was in France, as i live in both countries, you should find in your chats register many proofs that i asked to delete the french one.... i had already cashout some wins from your casino and at that time this thing of beginning didn't seem to make problems... i liked your casino to the point that i kept Sloto for when i am in Italy and Uptpwn for France... i deposited more then once at both, i had some wins... just normality... i already had deleted a second for uptown... so, i think this thing of multiple account came out only because i won some money starting from a bonus that yourself sent me by e-mail and let me find in my cashier... 

i already had bad experiences with other rtg's casinos, i must admit that somehow i am a distracted person and can make mistakes, but the fact that this time you're not behaving fair is also that the account you found out still opened (strange, i knew it was closed) had no mouvements since months... no deposit nor bonus... so, what just made me so angry i that i trusted you for longtime and really didn't wait that from you 

you had to pay, you just find an excuse to not do that

good for you 

you lost a client and i hope more then one, because i hope this forum will be visited often (and let this comment just here where i wrote it) and because your reputation won't be accreased by me, you can understand that i think, anyway... if you think you made the good choice, i did everything i could to defend my reasons i could not do more... it is unfair... like many bad things in life... 

best regards 

AP 

Hi Robby,

Your username will be forwarded to the casino rep. I have received your PM. ;) We'll double check with the casino what seems to be the issue with your account. 

Thanks for your message. Please allow me to investigate and come back to you.

Hi Robby8111

Payout was initially declined by Risk as they found that you had registered three different accounts at Miami Club.

ND bonuses had been claimed in all three accounts, which is against the casino terms. 

However, two of the accounts had been dormant since 2013. 

The two accounts from 2013 are now blocked and the casino has decided they will pay the current pending withdrawal. 

The payment has been approved :

Mr Sloto

The process for payment usually takes a couple of days from approval. It'll be with you soon :

Glad to hear :)

Thanks for confirming 

Mr Sloto

Just wondering if the issues with Slotocash and Uptown Aces processor's have been resolved. Really don't want to depsoit if I can't get paid. TY!

Sorry, I dont understand what this means? 

Mr Sloto

I recently won with a free bonus on slotocash and uptown aces ... but they denied my payment on slotocash, claiming that Brazil is now a restricted country ... I always read the T & C and I'm sure I made the bill and won 2 casinos before this change ... axo much lack of consideration with their players the casinos do this ... very sad with this ... slotocash group seemed to be one of the most serious ...

Hi Maysa,

The casino has recently experienced lots of issues with Brazilian players, therefore they decided to add them to their list of restricted countries.  

Yeah ... they decided that today ... they put it on the restraint list today ... I won it 11 days ago ... it sucks this ...

If it was put on the list after the player won then should they not be paid 

I was hoping she replied to this but IMO it might mean the fact that some players are running into slow payments. 

Thanks for your message, there is no delay or issue with payments. 

Players from Brazil are not allowed to use free bonuses following the recent fraud ring. 

Mr Sloto

Well that is good to hear because i did read where some players were experiencing some delays. Good to know that isn't the case.

Fraud is you offer a free bonus and then not pay the players and change the terms in between to make the payment ... thus canceling my withdrawals.