CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Hi griffin47

You should now see tournaments

Mr Sloto

Hi bonbon314

As discussed by pm this issue is now resolved

Mr Sloto

Thank you very much Mr. Sloto.

Mr. Sloto,
There are now tournaments in slotocash,but Uptown aces is still blank.Thanks again.
Tami

You can now also access Uptown Tournaments

Mr Sloto

It has been resolved, thank you very much Mr Sloto for your help I didn't have high hopes for resolution but you surprised me and I am so glad because I did not want to play anywhere else, it takes a lot of time and $ to earn platinum status and I didn't want to give it up so I will continue to recommend Slotocash to all my friends and family. thank you!!!! 

You are most welcome, glad to see a happy outcome

Mr Sloto

I requested a payout on 08/13/2015 and received an email confirming that it had been processed on Monday via Card Pay.  Everything is wonderful like it usually is with Slotocash, but when I have received these emails before the payout shows up on my card the day after or at the most two days.  This did not happen this time and I emailed support to check in.  Support said that it can take 3 to 15 days for the payout to reach my card.  I have never heard of a 15 day window with Card Pay.  Is this new? 

Hi Sloto,
Can you tell me what the requirements are for playing the v.i.p. weekly tournaments,I am sure it must have to do with deposits,but how much do I need to deposit per week.I see the tourns. announced here on the tourns. section,but it doesnt even show in my tournament lobby on sloto cash. My id. is griffin47 at slotocash and uptown aces.

ThankYou

Hi griffin47

Thanks for your message

You would need to be a 'VIP' status  player at the casino.

VIP status is given on a number of factors and varies for every player.

Wishing you all a very Happy Holidays and all the best for 2016!

Mr Sloto

Mr. Sloto,
Thanks for reply and Merry Christmas to you too !

I had a cashout from Miami club casino on Dec 23 2015 via card pay as of today Jan 6 i still have yet to receive my cash out to my card, i have called Miami club and yesterday Jan 5 i was told that if it wasn't on my card by the end of the day (Jan 5) to call back today Jan6. Well i did that a moment ago and guess what i was told again that if it wasn't there by the end of the day today Jan 6 to call back tomorrow well now i really feel i am getting the run around here. As well as speaking to them on the phone i also spoke to live chat over the weekend and the man told me that he would have the withdrawl  dept contact me on Mon or Tues (Jan 4 or 5) well again here it is the Jan 6 and  no contact from there withdrawl dept. I am just wondering if i am ever going to see my $1400. 00.

Abby acct MI0560578070

Hi Abby,

Happy new year!

I have notified the rep.

Hi Abby

I spoke with the casino who said its cleared on their end, please can you confirm if it has arrived since your post?

Mr Sloto

      I have a question about Spartan Slots.  A few weeks ago I was thrilled to see the addition of a whole new line of games  (Betsoft I believe) .  Now when I login I go to a completely different lobby and there are no new games, Just wondering what's going on?

Hi Phantom

Thanks for your feedback!

We are currently testing out a few new options provided by the software provider for Spartan Slots, Box 24 and Black Diamond.

The results will decide how we proceed. You may have noticed that these casinos are now mobile friendly also.

Keep an eye out for updates.

Mr Sloto

Miami club Casino  haven't  paid  me $4460 they Own me


I requested  my payment  to my debit card and the payment department  sent that money to a different credit  card , I couldn't  get my $4460  from the credit card company because  they weren't  OK with 2 invoices  the casino sent me to provide my credit card bank. The bank refunded  the money and sent me the stamens  where clear they can see 2 charges one for $2480 and $1980  reflected on that stament.I sent it to the casino people and they refuse to pay me after 3 months trying  to get my money. I Need help to get my money .I close my account with the casino.
Marlon Reyes

Hello Elim30.

The casino rep has been notified. Could you please be so kind and PM me your casino username?

Hope everything will be sorted out soon.

We'll keep you posted.

Best regards.

Hi elim30

I spoke with support who confirmed that they are aware of this issue and are waiting for you to send a letter from the bank stating that the funds were indeed reversed, because at this point, the funds have not come back to the casino.

Mr Sloto

Hi Mr. Sloto
Sent the letter last night where the credit card bank tells me about those 2 transactions  where refunded back to the merchandise on 2/25 this year.
Please tell Miami club to pay me today ,it's been more than 3 months.
THANKS 
Elim

Hello Elim30,

We've just got the info from the casino rep that you have been contacted and that your issue has been resolved.

Could you please confirm that?

Best regards.

Yes ,MelissaN  I did get a email and I called them back ,they are going to send my payments via  wire transfer  and check now.
Thank You ,I appreciate  your help.
But I won't recommend  people  to play at Miami Club  ,I already decided  no to play online casinos anymore after this.
Elim30

Hello Elim30. 

The most important thing is that you finally got your winnings. 

We are glad we helped you in that.

Best regards.  <3

Hello where would a person post a complaint about Red Stag

Alright looks like I come to the right place . First of all Players BEWARE of Red Stags deceiving bonuses and may even apply to other WGS software casinos .The issue is when a player receives any bonus funds it shows as Bonus  money as you play these funds anything won off a bonus wager placed above the original wager goes into Balance until the original bonus fund balance is zero . Although the Bonus funds show 0.00 your balance funds are still BONUS MONEY and subject to T&C . A player has no way of knowing if  he or she has cleared this bonus until you try to Cash out  funds .I was denied  a Cash out from Red Stag Casino off a free bonus chip sent via email to me and the email Here at Red Stag, we like to party every day of the week, and Tasty Tuesday is no different! What have we got on the menu today (other than whiskey!)?
Free Cash - $25, to be exact!


240x240-Red-Stag-Support 
Free Cash Waits for No One!

If you’re not used to this type of treatment, brace yourself - We’re always treating our fellow folk well! That said, don’t delay taking such a generous gift - login to your account now and grab your free $25!


FREE CASH!!
Red-Stag-Support 
How to claim FREE $25
1. Go to CASHIER
2. Select INSTANT COUPON on your left-hand side
3. Enter your Coupon Code and Redeem.      No where does it state in this email or in the cashier only Slot play  is allowed and after several hours playing Slots I decided to try a Little Black Jack before I would submit my cash out request LONG STORY SHORT IT WAS DENIED FOR PLAYING TABLE PLAY MY ISSUE IS NO WHERE DOES THIS BONUS SAY SLOTS ONLY .IN MY OPINION IT IS DECEIVING AND  A SHADY WAY NOT TO PAY A PLAYER HIS/HER MONEY. I will never play at any casino in this group again . I Play at other casinos using this software and cashed out doing exactly as I played here and both Intertops classic and Liberty have payed me with no issues several times which tells me not a software issue but a Casino issue

And by the way there are several other things in this process that just not right .Mostly communication on there part claiming they could not communicate to tell me my cash out was denied VIA Email but yet did manage to send me the original bonus and security to ask me for my documents and the cashier to ask for those documents and for customer support to send me an email that said this after they already denied my cash out but failed to let me or there own staff know this was sent the Day after I sent this  Can you tell me what this means
2016-06-07 12:28:30WithdrawalDetails$150.00Withdrawal    Hope this email finds you well,

In response to your email regarding the withdrawal, that is the information that we have of your withdrawal. So you don't have to worry, the withdrawal should be issued, please be patient.

For more information, please contact our knowledgeable and friendly staff. They will gladly assist you!

Best regards,

Customer Support
Red Stag Casino   

Here is the kicker that email I sent was the 11 th they responded on the 10th telling me  that is the information that we have of your withdrawal. So you don't have to worry, the withdrawal should be issued, please be patient. But  on the 2016-06-09 12:44:39  Redeposit  150.00  20160609044438869393000000  Redeposit  they already had denied the cash out  put 25.00 bonus back into my acct without me having any knowledge as to them giving returning the original 25.00 so when I logged in thinking everything was all good saw 25.00 bonus in my acct and was happy thinking I won this in a tournament I had played turns out I did win in a tournament that day only not at red stag but at Intertops  yes I lost the 25.00 no big deal as I had 150.00 coming so I thought  and support confirmed  two days after they already denied it  I would be paid   

As a New Casino trying to promote what they Claim to be this great casino .One would think perhaps giving all the mistakes on there part and they made several of them that may or may not question a new or current players trust in them . Myself I worked many years in the Pit as as a Supervisor and there are times when it is best for a casino to pay a player rather then create a negative impact in the public's eye besides it is not very much money to begin with . And knowing this is the correct way to conduct business in the gaming world shows when you see that same player the next week buying in for a 100.00  or perhaps more knowing that player is happy so much so he doesn't realize in the long run my casino will Win everything you bring to the table at least 60% of the time how do you think we just paid for expanding our 100 million dollar project sure was not from losing  Or bad Management 

I am a regular depositor at Red Stag and have some successful withdrawals with them.  Never really able to get any freebies from them except the one I purchase from LCB shop.  I don't like to use any of their deposit match bonuses for two reasons:  1.  Too high WR  and 2. no way to know where you are at in reference to the WR ( unless you are the one counting how many spins and at what bet you have spun, not unlike other casinos where there is an indicator on your progress in reference to the WR )
Then, in reference to your case, you may have not went past WR on the bonus that you get that's why they denied your WD, BUT . . why only $25, not the amount you are withdrawing?  Well, you should have asked chat about that $25 first before you played it or as you say, it  might have come from a tourney win > >should also check the tourney results.  Or you might have had many freebies  ,have you deposited with them? .    Some casinos use the two no consecutive freebies rule.  I didn't read their T and C cause never really getting any freebies from them.
But I do feel your situation . . . but I see it as a luck of communication .  though their live chat is not the best there is, once you get connected to their CS, they are helpful.  I have had many queries with them before I made a withdrawal from the $15 I purchased from LCB shop, they gave me how much more I have to wager before I can meet the play through and that I did and able to withdraw $150. 
If you had already played the $25 you saw on your account, I think there is no more way to go after the failed withdrawal unless you file a "proper complaint" against them.

Hi Flaflash99,

The rep has been notified and should respond to you soon.

Regarding fee chip offers, it is the general rule (especially for US brands) for all no deposit bonuses that they are only allowed for slots play. Once you play any table game winnings from that bonus are instantly void. It is important to read all the terms and conditions, it might not state them all in the mailer but they are clearly outlined in the general terms and conditions in the free chip/ no deposit bonus section and is always the responsibility of the player to read them.

An email can only display so much info, a mailers intention is to grab the recipients attention in order to make a sale.

Hi flaflash99

Please can you send me your username so I can investigate this issue?

Thanks
Mr Sloto

Then if that were the case why did they apply only 25.00 when clearly i was already at 100.00 before i even played anything other then slots  I hope you are doing well!

I do understand your point of view, however, when doing the audit the same day I applied the $25.00 Free bonus to restart your wagers, I did send the email to your regular email [email protected]., but for some reason, the system won't allow to send any email to your email address, I realized this when I tried to reply to your first email, that is why I had to send it to the casino's email, we don't use the casino's email to provide this type of information, but since we are not able to send any email to your email, this is the only way to communicate, unless you would like to contact me by phone.

In regards of your withdrawal request, you did not comply with the terms and conditions, we are not able to process the payment. this is what i found 2 days after in the casino messages ..Give me a break couldnt send me an email but sent me all the other ones .Unfortunately for the group in general this Willy Wonky way Red Stag showed me put doubt in my mind that the other casinos would not do the same .And yes I used to play at every one in this group and with no issues besides if your going to reset it and give me another chance less the amount I played at tables why not return the complete amount less any table play I will tell you why I already was 80% thru playthru RS0936479408

And yes I must admit it is not the first time T&C have bit me .And besides its only 150.00 unlike Lotus asia were I got bit by 23,000 + after i hit the moultin moolah progressive slot on bonus funds .But I must of had some sort of impact on them they did change the way bonus money can be played and no longer will a player ever go thru what i did you can no longer enter a progressive game with bonus funds .Wonder why perhaps although I did not get that money I may have saved someone else the same issues .With that said as much as I like to be able to sit in my home and have a little fun I am tarnished by not knowing if I will get paid or what they will say next so in my opinion I prefer Las Vegas where I am certain I will get paid from free bonus  or any bet I make without T&C besides not like I live very far from it 2 hour drive   

First not paying me now can not even play a freeroll tournament without a deposit are you kidding me get real red stag this is the reason you will not ever get a deposit from me

Hi flaflash99

Thanks for all your patience with this. I had the following back from the casino:

'This is a non depositor customer that received $25 Free Bonus back in 2016-06-07. This bonus has the standard free bonus wagering requirements which are 40X the amount of the bonus on slot machines only. The customer played on both slot machines and on table games (Blackjack) before he completed the required wagers of the bonus.

Please keep in mind that the casino holds the right to void any winnings generated from non slot games if playing with a bonus.

The withdrawal of $150 was reversed and the funds were voided. His account was credited with the original $25 Free Bonus so that he could start wagering again on slots only. The player played the new $25 and lost.

This customer has received a total of $134.80 in free bonuses since his account was opened in December 2015. No deposits have been made yet.

The rules are clearly stated on the casino website and are available for all players to review.

Specifically

http://www.redstagcasino.eu/vip-club#bonusRules

• The wagering of any portion of a non-deposit bonus on non-slot games is forbidden, unless specifically noted otherwise.'

Based on the above I consider this case closed

Mr Sloto

To the slotlo rep. i  need your assistance. I was offered free spins on enchanted garden2 as I deposited this month. I took up the offer and played  (using some of my redeemed points, which i was told was treatedc as cash as well)  . Ive just recieved a denial of my claim of 700usd  as I took up the couple of offers u give depositers each month  ,  WHY  OFFER DEPOSITOR DEAls , so they will be denied
There was no mention to me not to take the couple of offers u push on us, just say,  HERE ARE SOME FREE OFFERS FOR DEPOSITORS, BUT IF U ACTUALLY TAKE THEM, WE WILl  VOID U IF YOU WIN. Im on a disability pension and had already ordered the battery for my motorised scooter.
Please help, I deposit at many casinos in smaller amounts, and always come to this site to check them out first. Part of the attraction was that u, uptown aces, slotastic etc offer free bonuses to us, please help

Hi

Thanks for your message, please can I get your username so I can investigate

Mr Sloto

Hi,

   My casino account number is MI0910249175 for Miami casino and i tried to deposit using circle bitcoins. The code to send the payment to did not come up and support told me i needed a block chain account . I found out i do not need one if i deposit using circle. Can you please look into this as to why the code did not show in my cashier. Thank you.

Recieved an email, i will try again soon. Thank you.

Hi, I have a pretty big problem with Red Stag. It concerns the fact that their Deuces Wild Video Poker game DID NOT Double my $400 to $800. They asked for a screen shot. The truth is I was too caught up in trying to get it to $800 that I messed up and was unable to get the screen shot. The top and bottom amount read $400. There should never be an amount in both boxes at the same time. I deposited $35.55 at 7:30 am on 9-23-16. I need big time help with this problem I have. My Casino account # is RS0313603670. The problem occurred about 1 hr. into my play. Can you please help me LCB. I like playing there, but I need some help with this problem. Thanks in advance.

Hi blacky777,

The casino rep has been notified regarding your issue. We'll keep you posted.

Hi blacky777,

The software provider (WGS) is checking your game play. Once we have a response from them we will be in touch via email.  

Your patience is greatly appreciated. 

Mr Sloto

Hi blacky777,

This email is regarding your inquiry; our Tech department has reviewed the account and verified the games are working properly.

Please, keep in mind that when a you win on a Double, you need to select to Double again, or Collect your winnings, if you select Double after a win, you will see Deal in the next line of the report, if you select Collect, you will see Results.

When a player loses on a Double there is no action required to advance to the game so there is only a single Result because hand is closed and the game returns to the regular game play.

I hope this information clears all your doubts, but if you still have any questions, please don't hesitate to contact us at 1-888-281-3640, by email, or chat. We are here to help you.

Mr Sloto

Broadcasting Congratulatios Your account has been credited with $10.00 FreePlease note this bonus has a 40x requirement on Slots and Keno only  just contact our friendly support for more information

Slotocash and uptownaces denied my payment requesting more documents to proof who i am, beware because this website is becoming a big scam!.

they requested a picture of me holding my ID, for a casino it is a absurd request.

Casino is not a bank.

Beware for this group, they are scamming people around, and im regretting totally making one account there

Dear Francisco,

Thank you for choosing Slotocash Casino.

We have received your payout request, however upon review we noticed that we require an additional document for verification

At your earliest convenience, we ask that you scan and email the below documents for review

- A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture.

Please allow 24 to 48 for processing.  Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.

Should you require any further information or assistance, please feel free to contact us

 Regards,

Britney  
Slotocash Security Team

Hi franfernand1,

Sorry to hear that. Most of the casinos require a photo of you holding your ID to your face. We're going to notify the casino rep and ask for an explanation. 

In the meantime please PM me your casino username. 

Hi franfernand1

Please can we have your username?

The photo is a standard request to identify the player and avoid fraud...

Mr Sloto