CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

Hi All

Sloto here, its a pleasure to be here on the LCB forum! I am happy to help anytime you need assistance.

Casino brands include:
SlotoCash
Desert Nights
Slots Capital
Miami Club
Box24
Black Diamond
Spartan Slots
Uptown Aces
Red Stag Casino
Fair Go 
Uptown Pokies

Please drop me a line anytime

Thanks!

Updated 7March 2017 - Fair Go added to the LCB lists

Updated 19th Dec 2017 - Uptown Pokies added to LCB

Welcome to our forum! Glad to have you on board.

Welcome to the forum sloto.  Glad you are here for us all.

blue

Welcome to LCB


Zuga

ahmm i havent news of me payment in desert night casino.. pls help...

Hi Mapluche,

Please PM me your username for Desert Nights.

yes thx  today receive me payment via neteller ! thanks to  the support!

Great news! Did you change your username?

Dear
My username in spartanslots is goranblack
I have in spartanslots pending withdraw more than 30 days ,i verificated account and every time when i ask for my withdraw write that will be today and nothing again

Hi goranblack

Thanks for your message

Unfortunately you do not qualify for this bonus as you are based in Croatia. As per the terms of the casino:

Players from the following countries do not qualify for the free no deposit bonus: Albania, Armenia, Azerbaijan , Belarus, Bosnia and Herzegovina , Bulgaria, Croatia, Hungary, Kazakhstan, Kyrgyzstan, Latvia , Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan , Turkmenistan , Ukraine, Uzbekistan.

Very sorry about that...

Sloto

I didn't even see this thread until now, welcome to the forum Slotto.  Nice to see your presence here as well

Thanks cheetahwind, pleasure to assist

Hello
I am hoping to get some assistance with a withdraw problem from Miami Club Casino.  On July 28th my wiithdrawl was approved.  it has been more than 10 business days and when I chat with customer service, they keep telling me there is no problem and my winnings will come.  Can you please check and see what the status is on this.  My username is bgirot.
Thank you so much.

Hi bgirot,

we were informed by their representative that your withdrawal was processed on the 09/08/2013. Your funds should hit your account within next 24-48hrs at latest.

Please let us know when you receive the funds.

cheers
Zuga

Thanks so much for your help!  I will let you know when the funds hit.  Have a great day.

Zuga
I wanted to drop a quick line and let you know my funds did come!  It was very quickly after my original post and I forgot to get back on here and let you know.  So sorry for forgetting, but a huge Thank You for your help!  This forum is great, I have always gotten good results when asking for help.  Have an awesome weekend!

Sloto Rep,

Hello, we have a question regarding member's accounts.  We just found out that your casino only allows one account per household and we were not aware of this rule. (Should of read them  )

We don't know how far back it was but my husband had become a member of your casino.  Not knowing about the one account per household rule, I became a member in my name.  Hence, we have two member accounts for one household.

Your chat rep, Nick was the person who informed me of the account situation.  He was very helpful in explaining the rule.  When I asked how I could close the extra account, he said he would suspend/close my account (the second) and we would have to play on my husband member account. 

This is totally agreeable by us, because rules are to be followed.  We only have one major problem with this, my husband can't remember any of the information for his account, i.e. username, email address, and password.

How do we go about getting this information so we can continue playing at your casino?  We would appreciate any help or information in getting this problem solved.  We/I really enjoy your casino and want to continue to play.

We thank-you for your time and attention!

Sincerely,

Two old confused folks! 

I will notify rep about your inquiry

Check your PM pokergranni

Hi Zuga,

Well, after getting the extra account problem solved, I got to login to Sloto once.  I even changed my password!

BUT

the next visit when I went to login, NOT ALLOWED and for me to contact customer support; which I did.  I'm just waiting to hear back from them now.

Tough place!

Thanks again Zuga!

Is there anyway to find out why I can't login at Slotocash?

I will chat to the rep about it.

Thank-you very much!

Not sure where to start getting help.  Am I on the right spot?  While playing this morning 4 charges were made to my card and then the site crashed.  I have no idea how to contact any one.

Any ideas?  Did this happen to anyone else?  Card was maxed out.  Luckily I used the prepaid card.  But I just found out there's a no gambling clause in there and no assistance in getting things sorted out.     

Hello, need some help with my withdrawal on Slotocash. It was approved on November 17th and I am still awaiting payment to this day.

Hello

Please can you send username so I can check this

My Wire Transfer withdrawal was approved on Dec 3rd and processed on Dec 5th at 3:17 am EST.  It is now Dec 14th and I have seen nothing ... I am a little concerned at the time that this process is taking. It shouldn't take but 3-5 business days according to my Bank got an international wire, no matter where it is coming from. My bank is not a small bank either, it is a  major bank here in the US and abroad.  I even provided a SWIFT code with the bank instructions.  What is really irritating is that weekends are not counted as days that a wire takes.  So you are telling me that if a Wire transfer is sent on a Thursday that it is on its way and then on Sat and Sun it is sitting in limbo somewhere and then picks up on Monday and then if you don't have it by the following Friday that it is going to sit in limbo again for two more days because it is the weekend?  Seems pretty ridiculous to me.  I have had wire transfers from other places in my account within 2-3 days after receiving the "processed" email, so I don't understand what takes you guys so long.  An electronic transfer should NEVER take more than 3 days from the time it is "processed" .. I don't care where it is coming from. Kitslik has been waiting for almost a month now and that concerns me as I am now into the 10 day mark without a dime.  I have also contacted the casino on several occasions since then asking for a confirmation number so that my bank can track it.  If the payment has not been sent then I want to know why and if he was sent on Dec 5th as I was told then I want to know why it isn't in my bank account.  Please find out what the holdup is.  I am seriously considering going elsewhere to play if I am going to have to go through this type of hassle every time I cash out.  Thank you for your attention to this matter.

My username at Slotocash is .....  trpschick

Thanks for your username, I will look into this asap and get back to you

Sloto

I still have not heard a word on wire transfer after more than 5 inquiries.  I ask for a confirmation number, they ignore my request.  I have been to live chat several times ... they say that they will email finance and that they will get back to me and they take days ... then when they do, they don't even answer the questions they were asked or provide the information I have asked for.  I am not happy ... this wire transfer should not take this long to hit my account.  14 days since it was approved ... 12 days since it was "processed???? There is no way this should be taking this long ... if I banked with a small independent bank, maybe BUT I bank with one of the four largest banks in the US as well as a bank that has international offices as well .. so what is the problem???  Not getting the confirmation number makes me think that it wasn't sent or that someone is stalling.  The information I need should be available to CS if they can look at my account ... there should be a confirmation number in the records.  I want to know how much longer this is going to take???  We are going on two weeks, which is ridiculous for a wire transfer.  A darn overnight check would have been faster but I didn't have that option.  I may have to stop playing at Sloto if I don't get some answers soon. 

Actually I at this point would probably suggest stop playing at Slotocash.
I have written several e-mails then that have gone unanswered as well.  Some with honest questions, others ended up being rants because of the length of time for a response.
Plus they've fubarred several promotions lately.  Expiring them before the e-mail say there suppose to be expired.
With Steven being out of the office this isn't helping matters either.
I'm really starting to regret ever depositing with this group lately.
Between the headaches with my Amex and the lack of response from the VIP e-mail box.  I'm about fed up with the whole situation myself.

I am just so sick and tired of having to chase down a payout.  They take your money right away and then when it comes time to pay they him and haw and frankly I am sick and tired of all of the excuses and no answers.  CS doesn't know anything, the finance department isn't much better at this point.  They cant even answer a direct question or provide a confirmation number when I have specifically been asking for one since they "processed" the wire on Dec 5th.  If the wire was sent then there should be some kind of confirmation number which should have been sent with the email they sent when they processed it.  Why is it so hard to provide information when asked?  Having to wait for an email is infuriating because they take days to answer and when they do they never give a direct answer to your question.  I asked the rep for information on the 14th, it is now the 17th and haven't heard a word.  How hard is it to just inquire and get an answer?  These places just do not have the communication between the departments like they should have.  CS should be able to tell you if the payment was sent just by looking at your account.  Does not make sense to me why they would have to "email" the finance department for you when you ask them a direct question.  There should be a phone number you can  call to get ahold of the department that processes the payouts. I'm going to a manager today to see if they can resolve this .. I am tired of not knowing what is going on. 

Well Steven is the general manager, and he is suppose to be in today to respond to VIP questions.  I'm hoping for some responses finally, otherwise to be honest.  There probably not going to like me after this.  Chasing down an issue over processor issues for over a month is getting tiresome.  I'm tired of answering to American Express, and personally I'm about to spill what I've used the card for.
Sloto nor them are going to like me, what honestly I'm tired of having to explain to them why the processor has overcharged me.
I honestly don't mind that managers take vacation, there due for them from time to time.  Especially with dealing with the online casino industry.
Yet when you can't even assign someone in charge to take care of "your" special players.  Then leave them hanging without an e-mail as much as acknowledged by a human.  Not by an automated system.  Is sort of insulting.
Rant over

Extremely insulting as I am also a VIP player.  You shouldn't have to chase issues down like this.  When you ask a question you should get an answer, especially when it is a direct question.  Generic answers are just ridiculous and I am getting tired of fooling around with these people.  They aren't going to like me either because I am pretty much done with being cordial if I don't have answers today. 

Hi All

This issue has not been forgotten

I am still following up on this and awaiting an answer from the correct area

Sloto

This has been an ongoing problem with SlotoCash. Over at another forum its the same thing, SLOW PAY. Then they come up with excuses like processor problems. One person used Skilled and the excuse Slotocash gave was "This was due to an internal error, Skrill account got locked and the withdrawal was perceived to be processed..." This player is non usa. I do give SlotoCash credit, THEY DO PAY. But sometimes its like pulling teeth with them.

If its lack of funding. Maybe just maybe SlotoCash needs to get rid of that blacklist program they use. Maybe they will get more deposits from others players. Who plays elsewhere that doesn't use that program.

Well I did get paid today via Western Union. In my opinion they should definitely use that as an option for their US players since international wire transfers are now very deeply scrutinized by the govt.  Fast too ... they offered me Western Union in the morning and I had the funds the same afternoon.  Don't know why all casinos with US players don't use that option. They also waived the fee AND took away the "sticky" part of the bonus I took since I had to wait so long and things were so screwed up regarding the wire.  I got more than I would have gotten originally because of the screw up.  So I will chalk this up to a casino that did the right thing by the player and even did more by not charging a fee, which they could have very easily done.  Thank you Sloto cash for living up to your expectations and thinking about the player when there was a mistake on the part of the Casino. 

What is the "blacklist" program they use?  I don't believe I have ever heard of that.  Is it some kind of list that casinos have peoples names on that they have had problems with or something like that that they share among themselves?
 

I've messaged the rep direct with your problem yobaboy.

blue

This is the response from the rep

"I have emailed the head of support to find out whats happened, will let you know once I have an update on this issue"

Let's hope it's resolved quickly.

I have received a reply and the problem has been resolved.  The 100% extra has been credited to your account along with an additional $35. 

Profuse apologies for the errors that have occurred here have been offered to you from the casino.  They have admitted that they messed up after the system glitch that happened when making your deposit.

I'll send you the full verbatim reply via private message.

blue

That was what I understood from the message from the casino (re the $35) and having re-read it again, I understand that was the "100%" they added to your account.  My bad for misunderstanding.  I sent you the wording verbatim and if you read it again, I do believe that the $35 is referring to the 100% added to your account.

blue

That's great yobaboy.  Glad all is "normal".

MY MIAMI # MI0407242123, HERE ON LCB IT SHOWS MIAMI HAVING A WEEKLY FREE ROLL TOURNAMENT BUT IT DOES NOT SHOW UP UNDER FREE ROLLS, JUST THE DAILY
THANK YOU

I need a help with Box24 from admins here.

I took a no dep bonus with LCB50 code and I've got 102E after wagered it. Their customer representative told me:

Norman 08:57:40
Hi there, how are you today?
MadMaX1964 08:57:55
Could be better mate
Norman 08:58:31
Ok Gregory.
Norman 08:58:40
Hope the games are fun
MadMaX1964 08:58:57
this hand it is LD
MadMaX1964 08:59:00
:D
Norman 08:59:05
:)
Norman 08:59:22
I'll let you play, just wanted to let you know
Norman 08:59:23
I've got a good deal today
Norman 08:59:31
with a 300% bonus on your 1st deposit
Norman 08:59:35
and an extra 50% on the next 4
MadMaX1964 09:13:31
ok, but first I want to ask about that bonus which I've got noew
MadMaX1964 09:13:33
now
MadMaX1964 09:14:25
I'd like to cash it out before I;ll take another one
MadMaX1964 09:14:59
At least I'd get back what I lost yesterday on poker and aseball...
Norman 09:16:05
this bonus is not cashable though
Norman 09:16:10
only wins made after the 1st deposit will be
MadMaX1964 09:17:46
that's waird
MadMaX1964 09:17:48
MAX BONUSClick here for more information on this bonus. It will take you to the forum thread.€/£/$50No Deposit Casino Bonus  Code: LCB50  Lowest WR 40xbonus  WR: Slots 40xb
MadMaX1964 09:17:54
jswqzs.com/casinos/spartan-slots.html
Norman 09:19:06
ok, but that code is not valid anymore
MadMaX1964 09:19:44
ok, what about what I won now, and If I'll take that 300% bonjus
Norman 09:20:25
once you deposit, this balance is replaced by the deposit and the 300%
Norman 09:20:31
yuo can actually have more than waht you have now
MadMaX1964 09:21:58
ehh, I know that I'm hard luck guy. Finally when I had a luck, I've got nothing from it



Could you help me with that? That's unfair!
How can I trust to give my money to them?

Hi madMax,

The rep got hold of me and gave me the terms. We did not know these terms or we would never add the offer as a no deposit bonus. and no other member has come to us having won on the NDs so we were not aware until now. We will probably be removing these bonuses from the ND list now.

EXAMPLE

1. Player takes $24 FREE CHIP on Box 24 Casino
2. Player wins $40 - They cant cash out yet, they must then deposit
3. Player deposits for example $100 and gets 200% welcome bonus so they have $300 from the deposit
4. Support add the $40 the player won from the £24 FREE CHIP to this balance
5. The player plays with $340

Terms

1. Maximum winnings from the FREE CHIP is equal to the deposited amount

2. Deposit + Bonus must be wagered 25x

3. If the player doesn't take the welcome bonus % then the winnings from FREE CHIP bonus can't be added

Thanks Melcb.

But customer support wrote to me:
---
Norman 09:20:25
once you deposit, this balance is replaced by the deposit and the 300%
---

That means, my winnings from no dep won't be added, like you wrote.
That's confusing.

And what about wagering?
Do my winnings from no dep needs to be wagered again, or only bonus+dep?

They terms and what they're saying are so unclear...

Sorry for double posting.

If I'd deposit 10E, would I get 300% bonus, that's total 40E plus my 70E from winnings?
That'd be 110E with 25x WR, but I need to wager only that 40E to cash out?

That's logical for me. But I don't trust them now...

Alright, I uninstalled their casino.

For everyone else: Avoid them

Hi MadMax,

Sorry to hear of the problems experienced with this bonus. We have contacted support to follow up on your question:

''If I'd deposit 10E, would I get 300% bonus, that's total 40E plus my 70E from winnings?
That'd be 110E with 25x WR, but I need to wager only that 40E to cash out?''

Hope to have an answer very soon

Sloto

I can not help but think Miami Club and liberty slots are now the same casino. The free roll is now $20 starting balance and also the prize pool dropped a couple of months ago to $100. It just seems like too big of a coincidence IMO. I only deposited once at each group but because of the changes i see i am reluctant to deposit again. I do not think Miami Club is still behind the Sloto accredited shield 8'|.