Cool Cat Casino, Club Player Casino, Prism Casino, Cirrus Casino, Wild Vegas Casino, Palace of Chance Casino, VIP Lounge Casino, Slots of Vegas Casino, Ruby Slots Casino, The Virtual Casino, Vegas Strip Casino, Dreams Casino Support and Complaints Thread

Hello Laurie Girard,

We will close this complait due to inactivity from the submitter.

I've been a long time loyal Cool Cat player for the last couple of years and have spent a huge amount on their Casino as VIP4 (at least 50K). After going on 3 winning streaks  (9k, 14k and 17k) where I've managed to lose pretty much most of those winnings (due to them delaying withdrawal requests) they strip me of my VIP status very abruptly, denying perks like monthly cashback and players rewards that I should  have received had they stripped me of my status the following month. Now I don't get any coupons nor do I get quick support. Moral of the story is do not play here. They will love you if you lose but when you start winning they treat you like crap. Regretfully I referred lots of current paying customers to them and have now told my referrals to play somewhere else. 

I played a free spin tournament on Dreams Casino and I took 3rd ($20), so I ask where my tournament winnings are since I was never paid. Mind you, they don't reach out to me to tell me, but wait for me to reach out to them to inform me that I've played multiple tournaments in a row so the finance department has been instructed to halt any payments to me or withdrawals from my account even though I've never won a dollar from playing any free tournaments. They advertise their DAILY free spin tournaments as DAILY and FREE. These casinos are fucking crooks... 

Hello watty2193,

First of all, welcome to LCB! Glad to have you here! 

See our review of that casino here and please send us your casino username/id via private message so we can try to reach out to a casino representative to inquire about your case.

Thanks!

Hello watty2193,

Please send us your casino username/id via private message.

Thanks!

Hello watty2193,

Thanks for sharing your casino credentials with us.

We will reach out to the casino representative to inquire about your case.

Since it is a holiday season, expect a delay in response.

Hello watty2193,

We have reached out to the casino again.

Since the holidays have passed, we hope we will hear from them soon. 

Keep you posted.

Wouldn't surprise me if they blew the entire thing off. Most these inclave seem like scam artists unfortunately. I have some family that are attorneys and we've began contacting people who have had similar experiences that are documented. You can rob all the customers you want, but it only takes one to bankrupt your entire business in court. 🤝

Hello watty2193,

We are working on your case and hope to resolve it here, but we understand your frustration. Hope we will get a response soon.

Keep you posted.

Greetings all,

So happy the holidays are over so we can get back to business. :D Once I have the details I need to locate your account in the system watty2193 I'll be happy to review the situation and see if I can assist.

Best wishes,

Nick and Dreams

Well you have my username (watty2193) what more do you need. 

Thanks for sharing the info with us. The casino rep has been notified. He'll get back to you soon. 

Greetings all,

There is no casino account under the username watty2193 in Dreams casino, in order to locate the casino account for review I will need some additional information, the simplest being the casino username or registered email address. Please provide this information to LCB watty2193 so they can share the information with me.

Best wishes,

Nick and Dreams

Okay cool, how about you go ahead and add "@gmail.com" then. 

December 26th was my original complaint and nothing has been done. Dreams casino is a joke 

December 26th was my original complaint and nothing has been done. Dreams casino is a joke 

It seems like all the casinos mentioned in this thread are those Casinos that use Inclave to register and to log in? Am I right? Can I have a list of the casinos that you are helping people with?

edit: I see the title of the thread of all the casinos but can you tell me if there is any new casinos not included in that list? I would appreciate it. Thanks in advance.

Hi watty2193,

We sent a reminder to the casino rep. Keep an eye on this topic for an update. 

Greetings all,

Thank you for the clarification watty2193, I was able to locate one account under this email address which had no playable balance, and no requested withdrawals, only many consecutive free bonuses which had been played to zero and no history of cash deposit. It is worth noting that only one free bonus is allowed between cash deposits.

Supporting documentation has been forwarded to the LCB team for review.

Best wishes,

Nick and Dreams

Hello watty2193,

We have marked this complaint as Resolved because we have received proof of the casino representative's statement.

Thank you for understanding.

Hello, how come only some of these casinos have tournaments? Also I wanted to know who do I talk to about the other inclave casinos such as VelvetSpin Casino and Sunrise Slots Casino upon others?

edit: Also, can someone put a list of all the inclave casinos that they know of?

Hello Bonzeno85,

I've been trying to withdraw balance since 12/17. Second withdrawal request initiated 1/2/24. Waited seven days for approval as instructed, request was never reviewed. This is the second time that my withdrawal request wasn't even Reviewed for approval. Place escalated and I was told I would be contacted in 24 to 48 hours. I never was. I contacted your site. They asked me to verify a whole bunch of information including my bitcoin address. It had been 10+ days and I wasn't sure which address I used. So I changed a bitcoin address and I escalated the case told me to check check back in 24 hours and they would re-escalate the case due to the delay. Contact your tech-support for two days and cannot reach anyone. I've had three chat windows open in different browsers, all of which say a different number in front of me in the queue and when it gets down to nobody in front of me, the window just sits blank as the other two support windows in different browsers show the Queue number dropping. so you're either ignoring me or lying about how many people are in the queue in front of me. I've literally waited over a month for withdrawal to be processed that takes hours on the Blockchain. As I cannot contact anybody in tech-support, could you please escalate my case since the review request has been in for 16 days (My second withdrawal request on the same balance amount I've been trying to withdraw) , I was instructed to do this by your tech-support, but I cannot, because I cannot reach your tech-support.

Hello Sara Smithenry,

First of all welcome to LCB! Glad to have you here. 

Which casino are you specifically referring to?

Have you finished the KYC procedure? Did you verify your account?

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Oh ya so your daily "free" tournaments must only be one time entry by that logic. Funny how it says nothing about that. So this is what we are going to do, anyone reading this who wants to learn how to create 50 accounts and have them all pass kyc/withdraw, get ahold of me and I'll teach you how to scam these scammers. :) 

Hello Sara Smithenry,

We will close this complaint due to the inactivity of the submitter.

I'm not happy with this casino... they took my first winnings from me 2 weeks ago!!! Now I have won again $100 I had deposited then used a NDB so it is on the up and up!!!

They rave about CRYPTO cash out in as little as 15 minutes ya right it's going on 24 hrs nothing!!!

Their customer service is horrible it's like they ghost you nobody replies to your inquiries and I'm getting frustrated!! I've logged a formal complaint and after reading this site's reviews you would think they would step up and do something about their SHADY REPUTATION and get on the up and up with their customers so what are they thinking how do you run a business this way treating your customers like they're nothing!!!

I've attached my screen shot of the email that my winnings would be sent shortly.... 24 hrs ago HUSTLERS. Something needs to be done about RUBY SLOTS and others just like you. 

I would love just once for a online casino walk their talk!!!!!

Disgusting attitude and delay in time. I received an offer to the mail with free chips, after I fulfilled all the conditions for rates and ordered a withdrawal in the amount of $76, I was offered to go through the verification procedure, sent a photo of my passport.Further, the system notified that the passport is not suitable and you need an ID card. To my appeal to the support service about the fact that in Russian-speaking countries instead of an AI card, the passport is used as confirmation of the identity of a citizen of your country. But the support service answered as standard wait and silence.Help find a dialogue with the casino .my username kiril****

Hello Kat1970,

Hello kirill,

Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Palace of Chance is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the player's discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

Anyhow, Kat1970, can you please send us your casino username/id via private message so we can reach out to the casino representative and try to find out more about your case? Thanks.

 kirill, thanks for sharing your casino credentials with us; we will reach out to the casino now.

Keep you posted.

Hello Kat1970,

can you please send us your casino username/id via private message?

Hello Kat1970,

We will close this complaint due to the inactivity of the submitter.

Hello kirill,

The casino got back to us, saying you provided the invalid casino credentials. Can you please check and provide us with the correct casino ID or username via private message? Please input the name of the casino in the subject line.

Thank you.

Week two to no avail. At all attempts silence. Support ignores. Casino Full Scum!, Don't Answer, Don't Make Contact

Hello kirill,

We can't assist you if you do not send us your casino credentials via private message.

We need your casino ID so that the casino can identify your player's account.

Thank you for understanding! 

Hello kirill,

We will close this complaint due to the inactivity of the submitter. 

Just thought I would come here before it gets to the point of being mad. Made a withdrawal from Ruby on a no deposit monthly bonus for $350. They said it would take 2 weeks and would I like to deposit while I wait. I politely said no, that's why I stopped depositing here. It takes just as long to get your money with a deposit. Actually always takes longer as I'm sure this withdrawal will too. And this is such a shame. I have had more luck and cashed out more times at Ruby than any other casino. The more you win the more they dislike you. They have to see their reputation going down the drain. Believe it or not when I won like $8000 in 2022 they were sending me payments in 48 hours the first few times. Then it got longer an longer. Why Ruby? You had a good thing going! Anyhow, maybe you guys can boost my payout a little faster for me here at LCB. I forgot to mention, I just did my withdrawal on 02/23/2024. I appreciate all you guys do. My user at Ruby is mpla****

Hello mplaster,

Thanks for reaching out and providing us with your casino credentials.

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Greetings all,

I had the opportunity to review the situation and it appears all is well in the account, the chip which provided the win in this case ($350) came with a 1x maximum cashout allowing $350 of the available funds to be eligible for withdrawal. The withdrawal method requested by the player is standard Bitcoin which is a manual process and subject to the terms and conditions of the casino regarding withdrawal timeframes (7 business days on approval is standard). The previous $20,000+ you withdrew mplaster was using Coindraw for withdrawal, Coindraw is an automated system which eliminates almost all human contribution and thus the human factor in terms of time. I highly recommend using Coindraw for withdrawal whenever it is available as an option as it normally results in much much faster withdrawal times as you have noted above. All looks well from what I see, we are on business day 2 since request so we should see some movement shortly. If we do not have an approval by the end of the week let me know mplaster, and I'll see if I can move things along for you.

Best wishes,

Nick and Ruby Slots 

Hello mplaster,

Please update us when you receive your winnings.

Thank you.

Will do! Thanks for helping me out!

Hello mplaster,

You are welcome.

It was a week yesterday and still no movement. 

Hello mplaster,

We will check and get back to you asap.

Thanks for your patience.

Slots of Vegas has screwed me out of more than $14,000 of winnings over a 5 month period. Proof provided. It's crazy they make up rules as they go!

The following screen shots are of conversation with Brandon stating that Slots of Vegas will not payout to me via bitcoin just because. They don't want to, so there! 

Roseanna telling me that they can't send payment via bitcoin, but then backtracking and saying she escalated the bitcoin payment and to reach back out the following day.

End of conversation with Roseanna

After attempting to get bank wire transfer approved 3 times, screenshot shows evidence that I was told to withdraw via bitcoin. 
 

The reason for denying bank wire transfer was because 1) "they show it is a joint account" - Not possible! It is only in my name. Provided proof 3 times

They also stated 2) They never received the proof that was sent to them 3 different dates to [email protected] -of course they received it! Gmail clearly shows they did! Sent it to them 35 times in one day lol!!

This one I'll take responsibility for not FULLY reading the fine print. Won over $12,000 and played roughly $1000 of it on blackjack. Lost every hand so I withdrew $9,750.00, and the casino took all of it lol! Absolute insanity! In retrospect, it is clear they never would have paid out anyways. 

Forgot to include Slots of Vegas username and proof of most recent withdraw request. 
 

3 different wins, 3 different withdraw requests, zero payouts. 

Hello Gipper24,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.