Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Oh, suggestion: have a place on the sign up form to put whoever referred them. 

I've brought 10+ depositing customers to your brands. It would be cool if there was a way to earn some type of reward for that (besides the affiliate program, I don't have a website so that kinda killed that idea)

Wow, Big surprise. Not! Actually surprised this didnt happen sooner. Getting to the point where I'm ready to stop playing at all them, it's not even as fun anymore. Superslots is instant pay also and nice customer support if anyones looking. Games aren't same but they got rival games and those are pretty fun too. Bonuses are also played separate from your deposit so you can lose off the bonus and still play your money. its nice.ive won a few times off the daily tournaments for over 500, sister casinos for superslots is betonline and sportsbetting

Hello Dodger G,

We really hope that you will find the best place to spend your time and to try the luck. Many thanks for sharing your experience and for  recommendations about the brands. 

Yes! Finally found the right forum to at the very least try to get some answers! So, Mikey, I'd truly appreciate it if you and I could have a conversation about my recent (and sudden) change with my Yabby account. So, i feel like my story begins at the end of last month(November) I was expecting my reward for the "Don't Fold Em" tournament. On December 1st I got my reward from both tournaments at Brango and Extreme. I placed 25th at yabby, so I was excited to get that 100 chip. I contacted support on the 1st and was told that the rewards would be credited soon. Okay, cool. The 2nd comes and goes . nada. The 3rd maybe? Nothing. 4th and 5th maybe? Nope. Ah, finally! The 6th rolls around and I get it. So each day from the 1st to the 5th I contacted support via chat and email, just to inquire ya know. The other casinos tourney prizes had come ( the day after the tournament was over) so I figured I'd try and get some info. The most I got was " leaderboard is being processed, you'll receive an email if you eligible." With the extremely sudden and frankly pretty drastic changes with the loyalty reward/vip benefits at all three sites over the past 6 months or so(with no prior notification of any kind) my trust and faith in actually getting whatever reward or promotion I'd earned had been pretty shaken up. So when almost a week went by without any update about the Don't Fold Em rewards, I got a little frantic. I tried contacting yabby support via several different platforms. Each time I got the generic response. On one occasion,(the 5th day i believe)I received an email back saying the rewards had been sent out and if I didn't get an email, I didn't qualify. This was exactly the response I was afraid of. I quickly replied with a screenshot of the final leader board and my name highlighted. To which I received a reply which said" they were mistaken and the tournament rewards in question are still being processed, you'll receive an email if you qualify.." Next day it was processed. So yesterday afternoon I logged in to play, redeemed the DEPOSIT promotion for this month(JINGLE78),played and lost.  I went to redeem it again since its available 2 times a day and got a "player is in a class excluded by coupon" error. Wait? What? The exact same coupon I JUST used? I contacted support. The agent told me to try the code again,  got the same error again. The agent quickly responded to that saying I was in a class restricted by that coupon. This was confusing to me.. I said that the code had just worked and that I was "prestige Vip" and asked what class I was in that was all the sudden "restricted" to the MONTHLY DEPOSIT (not a freebie) promo that EVERYONE has access to. This was his response before he abruptly ended the conversation:Brent Scofield] Theres a specific player calss for that code

Low andbehold the bullshit continues. Bear in mind you literally told me to email about a coupon this is literally available to EVERYONE unless they've cashed out too much. Lol. 

Which is also some bullshit because you never even let us keep the ducking bonus money. Stack it all in your favor and You're telling me you still need help making money?  Come on bruh. 

I'm actually fucking mad about it this time. I just deposited 140 dollars and was told no. 😂😂😂😳

Shit ends now. 

Hello Will90,

Thanks for reaching out to us. We will notify Casino Representative about your issue, and once we get an update we will let you know or Rep will reply on your post here on the forum. Please keep an eye on this thread.

Hello Will,

We hope that you are well and safe.

First and foremost, allow me to personally apologize for the slight delay with the Tournament rewards issuing. As you are certainly aware, due to the sheer number of participants, our Promotion Team had to take extra care in making sure everyone got their respective reward. Having said that, we hope that you are pleased with your overall placement and that the Tournament proved to be fun and entertaining! We also hope that our newest Jingle All The Reels Tournament will also be a massive success and that it will bring plenty of joy in the Festive Season!

This brings me to the next point regarding your personal account. We can assure you that your account is PRESTIGE VIP level and that it is not labeled as "Bonus Hunter". The Bonus Hunter class is a way for the Casino to make sure that bonuses and promotions are provided to the players that are regularly playing at Yabby Casino. Utilizing this option, we have managed to establish a system that will reward our loyal patrons, such as yourself.

Lastly, the restriction that applied to the JINGLE78 bonus has maybe been made on short notice, however, it is done due to the upcoming changes for the Highest VIP levels that will hopefully see those players being even more rewarded for their loyalty.

We would again like to emphasize that should you need any assistance from our side, you are always welcome to contact us directly and our Team will do everything to make sure that your requests are met.

Kind Regards

Mikey

Casino Management

This is another time that you posted and said a lot but didn't say anything or do anything to stop the shit that's going on. 

I mentioned earlier in this post that you're clearly affiliated with sunrise and they are stacking up complaints about non-payment. 

You're not listening to anything that any of us are trying to tell you and it's seriously disheartening and starting to become a problem.

You're over here talking about different level VIPs when you've shown that there's no such thing as a VIP in your casinos. 

It seems to me like the only thing that's going to make you do anything about it isn't all out boycott of all of your casinos. 

I was hoping that we wouldn't have to do that but.... *Shrug* you obviously don't care enough to do anything about it 

So, that answered just about none of my questions or concerns. How does restricting the best deposit boost coupon for the month in any way "reward" highest level vip players? Your saying it was done due to some upcoming changes that will better reward us "high level" vip players for our "loyalty ", but in the process our accounts get restricted from the promotions that are currently the most rewarding. Without an explanation or alternative that actually shows or validates what your saying, I'm having a hard time seeing exactly how your rewarding us even more for our loyalty. It feels exactly the opposite of being rewarded.

As far as reaching out directly to your "team" for any type of actual answers goes, there's not much there in terms of "support". For example, when I reached out initially to find out about the sudden restrictions ( reward for loyalty apparently?), I got a reply that was far from reassuring in any way. It went like this...

"Unfortunately, that bonus is not available anymore for certain player classes, and yours is among them. That is a management decision, and there is nothing we can do about it." 

That doesn't sound like a response to a "high level vip". There's nothing there that indicates some "better reward program for your most loyal players"  On the contrary,  it's more like " management decided your screwed, and we don't really care so, yeah bye... oh and thanks so much for your loyalty!" 

So I don't know Mikey, somehow, after all of this, I haven't gotten any real clarity here. 

Yea. I'm calling for a boycott of all casinos connected to Extreme until some serious changes happen. First and foremost is the abolishment of the bonus hunter player class or anything negative that prohibits coupons and gives the casino an unfair advantage. 

If you don't want players winning then get a new career. 

Extreme, Brango- request cashout at Tuesday 3pm receive funds in Coinbase at 3:30 same day 

GrandeVegas- request cashout on Weds at 3pm and.....still waiting (pending status hasn't even been updated) how can casinos be so different??!!

The freebie codes from extreme are gone but not the fun questions. To answer it simply, maybe it's because they have different owners? There is no regulation saying they have to pay out within the same time frame as another casino. Some casinos don't even pay out at all, so the spectrum is pretty wide. 

I wish I had seen this post before depositing into brango. I'm currently arguing with a bot over 50 bucks that I won after depositing. It keeps telling me verification is required for cash out on a free promotion but I didn't redeem a free promotion I deposited a total of 95 dollars and was told by their representative that verification would not be required befuee I deposited with Bitcoin. That was the entire reason for me playing at the casino because I don't want my information thrown around the internet or sold to other casinos. 

Now I get BS responses and told no after being flat out lied to by your chat reps. 

I deposited with Bitcoin and I would like to cash out my fifty bucks. My username is georgiaboycm

More chat reps lying to people to get them to deposit and then having their money kept. 

.Say it ain't so 🙄

The codes were becoming ordinary and few and far between anyway.  As an affiliate site it was prob still bringing them hundreds if not millions in turnover. There loss I suppose.  They used to be good, 

I have deposited Bitcoin many hours ago , and it has 6 confirmations as of yesterday ... Yet you still have not cleared the funds on my account ?!? I need my money , you guys are giving me the runaraound... this is not okay. Especially for someone who uses these type of sites as much as I do , this is not setting up a very good first impression on your half .. I'm a VIP member at bitstarz meaning I deposit thousands a month .. this treatment I am getting is down right unacceptable. My username is fife92

Hello Fife92,

Thanks for reaching out. We will notify Casino Rep about this issue and will let you know once we get an answer. Please keep you posted.

I just wanna point out that I'm already verified at extreme under the username kk229 and I'm still getting flack from brango eve though I subkitted my pictures 3 days ago. They are refusing to pay me and refusing to refund my deposit after being lied to by casino chat reps. As of right now I assume they plan to steal my 50 and not pay me 

Hello Casey Merritt

Thanks for reaching out to us. We will ping Casino Representative and let him know about your issue. Keep an eye on this thread.

Hello Casey,

We hope that you are well and safe.

As most of our regular players are aware of, Casino Extreme and Casino Brango are sister casinos. By being verified at one Casino, should all of the information match on the account at the other Casino, the player is then automatically verified for instant withdrawals at the other Casino.
After a detailed review, we have found no account at Casino Brango that shares any of the information of your Casino Extreme account, hence a full verification is required.
Given that our Banking Department is working diligently, you have most definitely been contacted by a representative of said department and verification requirements have been provided. Please note that account verification is mandatory in certain cases in order for the Casino to be able to guarantee the security as well as the speed of all payouts.

Thank you for your understanding and please do not hesitate to contact us directly if any additional information is needed.

Kind Regards,

Mikey

Casino Management

Hello Fife92,

We hope that you are well and safe.

Your account has been reviewed and as we can see your deposit has been successfully credited on December 14th, 15:44, Casino time. Please note that the deposit was credited with a delay as you had active balance on your account at the given moment. One of the most important rules at Casino Extreme is that a new action (deposit, free bonus, deposit bonus, etc) can only be credited when the player's active balance is under $1.00.

Of course, should you experience any delays, you are welcome to contact our representatives through live chat and enquire about the status of your deposit.

Thank you for your understanding and good luck playing at Casino Extreme!

Kind Regards,

Mikey

Casino Management

Here's screenshots proving you're a liar 

Oh and just because you restricted my account at extreme doesn't mean  it doesn't exist. 

Stay tuned for more lies. Give me my damn money man

The reason 

So which one is it Mikey? I do or I dont? Or I do don't?

Just approve my withdrawal from brango and close my account you and your employees c

Lol Mike you keep lying to people on this board and getting called out on it. 

You lied to me about emailing support for a coupon which I did and then still told me no. You screw players out of money and have your chat reps lying to paying customers? What the fuck man? 

Glad I posted the boycott now. And glad my referrals are all closing their accounts. Whoever came up with the new rules needs to be held accountable for losing all these customers. Paying customers. 

I got another referral asking me how he "automatically" became a bonus hunter without ever cashing out. I could lie to him if you want? It's the same thing you'll do so what difference does it make? 

I had the same thing happen to my account with the bonus hunter thing

I was classed as a bonus hunter the moment my account was verified. I'm convinced it's because I gave them so much trouble about the verification after I won such a large amount. They have lied to me over and over and refuse to do anything about it despite having gold memebr status.

The only thing winning at any of your casinos gets players is the inability to win anymore. 

Bad enough you're stealing money from people like the guy who posted those screenshots but you also make it impossible for people to win yet you are probably the busiest casino group  on the internet thanks to the instant payouts. 

I know you guys are trying to run a business but being greedy liars isn't the way to go Mikey 

Hello Casey Merritt, CharityRose, MightBeMikeB,

We will inform Casino Rep about about your concerns and issues about "bonus hunter" thing, and presumably he will explain this matter in detail. 

There's nothing to explain. Anytime a customer wins enough money or causes problems or becomes a hassle or otherwise makes people that casino is not able to steal money from people they get assigned the bonus hunter class as a way for the casino to not have to deal with them. 

It's happened time and time again to my referrals with no explanation other than the system does it automatically which we know is not true because some people have had it happen to them before they've ever cashed out anything.

There are mountains of complaints about different things that these casinos are doing to steal people's money including having their chat reps lie to people flat out. 

It's unacceptable they should not be allowed on this board and they should not have the customer base if they have from LCB. 

They have systematically eliminated any advantages that players had to win and made a habit of stealing money from people through lies, trickery, and con artistry. 

Mikey has given 10 paragraph answers to questions concerns and complaints that say absolutely nothing and give no resolution to any of the complaints that they've had. 

This has been going on for weeks now and they're still allowed to operate on this board which is absolutely ridiculous. 

This is a perfect example of the con artistry used by these casinos. The screenshot that I'm showing you says three times deposit plus bonus. 

Anybody that's had grade school math will tell you that unless the deposit and bonus is in parentheses those don't get added together before they're multiplied. 

Which means for instance if you deposit $50 your playthrough should be $150 plus $250 that they give you for a bonus.

Instead when you do this you're giving a $900 playthrough and have an impossible chance of winning. 

Their explanations are misleading or downright false.

The chat reps are rude and ignorant.

And Mikey is so full of shit that it's coming out of his ears.

Yet they're still allowed to operate on this board. Still allowed to steal people's money. Still allowed to not be held accountable for the rules THEY set in place. 

Hi my name is Jevon.

Here is my problem with casino extreme. I used my own money to do a no rules deposit bonus. The bonus I got was supposed to be NO RULES. And gave me $30 extra on my deposit. Now I completely finished the playthrough that was needed. Games that were previously locked were now available. So again after my playthrough was done I wanted to play black jack.  And I did.  So now I'm playing with my winnings. I go play blackjack because it's unlocked now. It was locked before. Got done and requested my payout. It was then denied because they say I violated terms and conditions.  They took my winnings and gave me my deposit back. I won that money fair and square. And no one cares.

Hello Jcfridy,

As we can see, allowed games for the bonus that you have used are non-progressive slots, Keno and Video poker which means that Black Jack is not allowed per T & C so your winnings couldn't be valid unfortunately. Every time when the player breach T&C Casino has right to void all the winnings.

I played their yesterday with a small bonus and hit a hot machine before you know it I was up $1800, the deposit I made was small so the most I could win was $310 or so. I was already guaranteed to hit my max cash out becuae I was 2/3s of the way through my playthrough if not more and by accident I increased my bet over the max bet allowed, I was trying to expedite losing so I could cash out, when I realized my mistake I switched it back.  When I went for my withdrawal they denied, and despite the fact that I could prove those bets not only didn't help me win, those bets couldn't help me win because I already had more than enough money to cover the play through by at least $1000 so the only purpose of betting was to simply get through the play through so I could cash out.  Despite this and acknowledging I made a mistake they still refused the pay out.  Casino Brango, Firefox, Limitless, Extreme and Yabby are all sister casinos and without fail every single one of them has shown complete disdain for honesty integrity and morality in all their business dealings.  The support agent even tried to lie to me and tell me I made money in those bets to help me win, I had her pull the game records and sure enough I was spot on. See knew she was lying, anyone from these casinos will lie cheat and steal for anyone just to make a buck, that's why that "casino" group hires them, because they're just as corrupt if not more so.  You'll notice their rating have tumbled on trust pilot and that's even with the free chips etc they offer to get people to take off bad reviews.  They're everything that is wrong with online casinos today all wrapped up in big ball of cr$&!

Hello IanClark101,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Hello Casey,

I hope that you are well.

Thank you for providing the screenshots of the communication between our Banking Department and yourself. As you can see, the Representative has clearly informed you of the requirements for completing the account verification. Due to having multiple accounts at Casino Brango, the requested document has to be on file in order to complete the verification. Of course, you are in no way obliged to provide said documents however, as you were informed, account verification cannot be completed in that case.

Regarding the connection between Casino Extreme and Casino Brango, I will again repeat, should ALL of the information match between a player's Casino Extreme and Casino Brango accounts, the second account is automatically verified. As the information DIDN'T match, account verification was requested.

The verification procedure is in place to maintain account security and to provide safe and quick payouts.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello James,

Thank you for raising your concerns here. I will do my best to  address all of them, given the sheer number of problems you seem to have with our websites, that may be proven a difficult task.

Number one, the Bonus Hunter issue. Oppose to what you say, by winning in our Casinos you are not automatically labeled a Bonus Hunter. This fact is easily confirmed by simply going through the reviews here on LCB and seeing just how many satisfied players we have that have received their winnings instantly! No online casino has made an unlimited amount of promotions available to their players, which is, by reading your comments, something that you are apparently interested in. Unfortunately, we are also not able to provide an unlimited amount of bonuses, however, given that you have received over $2,000 worth of bonuses from Casino Extreme alone, one might argue otherwise.

Secondly, the statements you have made about the Casino "stealing" people's money is not looked upon kindly. The very fact that you have personally withdrawn over $1,400.00 at Casino Extreme alone determines the statement to be untrue if not an outright lie and pure slander. Casino Extreme and Casino Brango take pride in providing fair odds to our players and most significantly, we operate by our official Terms & Conditions and we pay our winners INSTANTLY. 

Playthrough requirements for bonuses have always been presented to all players clearly, and they vary depending on the bonus type. Indeed, the parenthesis should be in place, however, as that is something that we have done in the past, it was proven to cause more misunderstanding with our players, hence it was removed. Nonetheless, upon redeeming a bonus, the exact playthrough requirement is always visible to the player, right down to the cent, leaving no room for any misunderstanding.

Lastly, we can understand the frustration because of certain restrictions you have experienced because of certain bonuses not being made available to you, however, that is no excuse for the untrue and malicious comments left in this thread. Services of the Casino are available to you and should you play and win, as in the past, you will receive your winnings instantly. 

I personally wish you plenty of luck playing in our brands and hopefully, after a large win and an instant payout, we will change your opinion of Casino Extreme and Casino Brango.

Sincerely,

Mikey

Casino Management

The funniest part about this is that you are so aware of the issues we keep bringing to your attention that instead of doing anything about them you try to turn me into this bonus obsessed beggar who is upset cuz his toys got taken from hhim.

You want to talk about slander?  Casino extreme is affiliated with sunrise slots and therefore are in bed (even by proxy) with a KNOWN group of casinos that refuse payouts based upon shit that they literally make up as they go. 

Meanwhile you've been finding ways to deny payouts since the first time we had a conversation. How many thousands of customers have gotten through a playthrough by the skin of their teeth only to find out that they couldn't cashout because of an accidental spin? Or go from being VIP members to forgotten about over night as soon as they're broke?

No, sir. I don't give a shit about your bonuses. I care about the negative changes your once loved casinos put in place for every single customer as soon as the start to win.

I care about how your games mysteriously roll an extra second or 3 when the wheel would most definitely be landing on a big win hasd it continued the way it has been for an hour. .

.I care about how rude your chat reps are and how you bar people from even talking to real people until they've made a deposit or not even then in some cases. 

I care about your sneakily worded bonuses that add impossible playthroughs to an already difficult task and while you sit back and stop people like me from having any hope of recouping lost funds you sit on this board and flat out lie to people hoping you can entice then into putting their hard earned money into your casinos so that you can come up with some trivial reason to not pay them if they win. Whether it takes a day or a month or it never happens you don't deserve to operate as you did on here and have people not check you about it when you continue to shit on your customers. .

But since you wanna talk about redemption and make me look like in begging I'll tell you that you missed an extra zero where it counted. 

The ISSUE that you so conveniently ignored is not the bonuses. For the last time. 

The ISSUE is that you treat all of us like we are disposable and like our money isn't the reason why you get to sit at your desk and talk that big boy shit and be as condescending and scummy as you are. 

The ISSUE is that players who have gold and higher vip status and then because they kept winning they get dropped like a bad habit and told they were not worthy of any help to win anymore.

The ISSUE is that you forgot who put you there and you stopped trying to EARN our business and only care about new customers and enticing them giving you their money because you already have ours and therefore don't need to KEEP our business. 

The issue is you're a liar, your chat reps are rude liars, and you bark about transparency yet there's a pile of legitimate complaints right here that you've done fuck all about besides try to spin the story into me being on a witch hunt and "slandering* your casinos. 

Nah bud. Slander implies that the written words are NOT TRUE. .

Every one of your customers that has read these posts are nodding in agreement while you ignore the 20 OTHER things we tried to tell you and try to pretend like the way things WERE is the way things ARE. 

You stay that course. Tell everyone how much they USED to win before all of the new changes went into effect.

Hell might as well put it in your promo emails that NEVER stop coming. 

I'll even write the ad for you: 

"Remember how you used to win with us? Well you won't anymore but we still really want your money so please disregard what other customers get because you don't deserve THOSE coupons until you start LOSING money"

We KNOW you're in it to make money. 

So are we. Used to be an even field and now you won't even let us cut the cards after you set the deck? Get the fuck outta here. 

So, i noticed today my VIP level changed to diamond at brango. We'll see if it's worth it eh? Lol. Last time my vip level upgraded I got no notification, "celebration chip" or anything. Anybody else noticed a change in "VIP" status?

Hi Mikey, Hi everyone I had some luck on my first go at Casino Brango. Deposited in crypto and was looking forward to instant withdrawals. Now it´ll apparently take 5 working days, which adding christmas holidays will be like more than a week, to verify the documents that were asked. I find that a very long wait, maybe a good way speed that up :). My username over at casino brango is: mmandre1. Thanks, and good holidays, best wishes Mario

Hello mmandre1,

Thanks for reaching out to us. We will notify Casino Rep about your withdrawal request and once we get a response we will let you know. Keep you posted.

DAMN I KNEW I WASNT CRAZY!!! I remember I put in like $200 one time & I was a whopping $1500 & I swear ever since then, I have been losing. They real me in with those damn bonuses for inactive players, I start winning & the moment I start cashing out or trying to up the best by a few cents, I lose everything. The games start lagging, booting me out of the game in the middle of spins (not getting my credit for the lost spin back), logging me out of my account. I used to get loyalty rewards & never receive those anymore even though that was one of my favorite things about depositing. I'm fact I hardly receive any bonuses anymore. Its upsetting that my favorite casinos sites are turning into garbage. 

Know what isn't garbage? CryptoLoko. 105 dollar free chip and they cash out pretty quick. 

Hello IanClark101,

We are still waiting for your credentials. Please send us via private message so we can inform Casino Rep about this matter.

What is a "bonus hunter"? Ive never heard this term and would like to know. Ive never heard of such a thing and ive had issues on my limitless acct. Getting fed up with all the BS going on lately myself.

Hello mmandre1,

We hope that you are well and safe.

Please note that we have contacted our Banking Department and have confirmed that your account is now fully verified and it is ready for instant withdrawals!

Please make sure to contact our Customer Service through Live chat to have your first withdrawal finalized.

Congratulations on your win and we wish you plenty of luck!

Kind Regards,

Mikey

Casino Management

Same thing happened at Casino Yabby. I registered using the same credentials, but verification is still outstanding.

Same thing happened to me a second ago. Well kinda. They had already opened my account for withdrawals and then when I tried to cash out 870 dollars they "suddenly" need verification. 

Yet. I already sent in my documents 3 days ago and I'm verified at extreme. 

So obviously they're trying to stall hoping I'll cancel the payout which is never going to happen. 

If this is the kind of dirty low down predatory BS I'm gonna be dealing with I'm going back to my old casino at least they don't back pedal when I win.

From reading this post it's just par for the course and a big load of bull. 

Oh well. I'm 871 dollars richer in a few days  at least. 😘😘 Toodles. 

Hello IanClark101,

We need your Username to be able to help you. Please send us via private message.

Why did you restrict my account? You prolonged verification by completely ignoring me or just sending overused templates. You are unable to provide specific answers regarding verification status or withdrawal, you don't reply to my emails, you only send spam, you restricted my account so I can't actually use chat anymore, last conversation was so vague, if feels like your support team is not allowed to give specific answers. It's beyond frustrating 

Hello Kostiantyn Mamoshyn,

Could you please send us your casino username via private message, so we can get in touch with a casino representative.

Thank you

my account at Yabby casino is just not being verified. It's been six business days, support isn't helpful. Username is mmandre1