Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

SAME! It's driving me a little crazy. I deposited more when I knew I got loyalty rewards!

Yup I also noticed this even emailed them to which they responded something along the lines of "Loyalty rewards are never warranted!!!1!1!!1!" so yeah I'm kinda frustrated and disappointed in them as I had expressed via email. Not that any  concern had been expressed, either which way 🤣

I feel the same

Hello Lccoop42,Ryan McCart,Kayla Shriver,Dodger G,

We will reach out to Casino Rep to see if there were any changes regarding loyalty rewards. Please keep an eye on this thread.

Hello,

Hope you are all well.

As our players have mostly noticed, the Loyalty Reward program has been temporarily paused due to an update to the Reward processor. 

We are happy to say that the maintenance has been completed and that the Rewards are once again being issued in a regular manner.

Thank you for your understanding and patience.

Kind Regards,

Mikey

Casino Management

What about all of the deposits made with no loyalty rewards given throughout last week ? I never received any from extreme and I only got one small one from Brango and Yabby ...

Hello Kellie072087,

We will notify Casino Rep about your concern. Please keep an eye on this thread for any update.

Hello Lccoop42,Ryan McCart,Kayla Shriver,Dodger G,

Hope that all of your issues that are connected to the loyalty rewards are resolved now. 

So i have the code kings30 already punched into my extreme casino account but I cannot figure out what game it's for

Hello Lezlie Gail Frank,

The fastest way to find out what is the game for that bonus is to ask the Casino via Live Chat and their support agent will tell you immediately all the information your need. Let us know if it helps.

Hello Kellie072087,

Hope everything is well,

Please note that during the time our Loyalty Reward processor was under maintenance, our Customer Service representatives were instructed to provide more bonuses through regular channels. Such has been the case with your accounts as well.

We hope that as the processor is up and running again, you will not come across any issues in the future.

Kind Regards,

Mikey

Casino Management

I have a question for management regarding customer service. Has anyone ever thanked you and your staff for going above and beyond to provide good customer service? Every interaction I have is always painful and it almost seems they are trained to do the exact opposite of providing good customer service. Here is my latest issue that helps solidify my opening point. 

I sent a 11 dollar deposit which is embarrassing to admit but they charged me 2 dollars to send the 11. So only 9.25 made it to my account. Of course customer service told me if it's below 10 it's invalid and I had to deposit another 10 to unlock the first 9.25.  

Would it really break the system if you put a little buffer on that 10 dollar minimum? I know there is no buffer because one time I sent 9.85 and you told me to deposit 10+ to unlock the 9.85. 

Even the world class scumbags at Vegas crest say 10 minimum but as long as it's above 6.70-6.80 it will credit to the players account.

Winaday will say $10 dollar minimum but if you send .20 cents it will automatically credit your account the .20 cents instantly. 

Casino Brango is my go to gaming site for a variety of reasons. 

1. Customer support is great. 

2. Follow the rules of the brand and offers, receive your PAYOUTS as fast if not faster than a brick and mortar casino. 

3. Variety of games. 

4. Simple, yet pleasantly designed user interface. 

For anyone who is doing their own due diligence and reading this, if you want a reliable and consistent e gaming venue call "home" BRANGO IS THE ONE! 

REGARDS 

TONY 

Hello,

The loyalty reward was given once since my first comment . ..and then no more and when I asked this is what I got ..

How crazy I just emailed yabby pretty much the same ... I'll attach it here.. 

I think I'm going to start dep at stake and chumba!! They give $1 free/daily if u login ! 

Hello ChiricoSales, Eternitycc1,

Please send us your Casino Username via private message and we will notify Casino Representative about the concerns you have.

It's disgusting how quickly players will get classed as a bonus hunter and banned from using coupons. My sister has a total of over 6 grand deposited and all of a sudden is not allowed to even use deposit bonus coupons. Ridiculous. They want your money but God forbid you actually win. Then they block you from using anything available to other people to help you. 

Brango, extreme, yabby are all 3 guilty. I stopped playing at all of them once I realized how shady they treat loyal customers.

Zero stars all around and PS your customer service reps are even worse. Intentionally ignorant and dismissive when asked questions and don't even attempt to read the question before sending part of the script that says nothing can be processed even when they're not even asked about a bonus. 

Benjamin is the absolute worst culprit to this. I've never actually wanted someone to be fired so much in my life but you can tell he's doing it on purpose 

Totally agree 

I've never had trouble with casino extreme their my favorite casino to play

Hello James Heusser,

Thanks for sharing your experience with all the members. We will notify Casino Representative about those concerns so maybe he will take a deeper look into your accounts. Please keep us posted.

Hello ChiricoSales, 

Hope that you are well and safe.

Please note that although the minimum deposit amount at the Casino is $10.00, in cryptocurrency equivalent, we do have a buffer zone which would take in account the transaction (miner) fees. Please do pay special attention to the absolute minimum transaction fee that is listed on our websites, as amounts below that limit are not accepted by our wallet and cannot be recovered.

Thank you for your understanding and good luck playing at our Establishment!

Kind Regards,

Mikey

Casino Management

Hello James,

Hope you are well and safe,

Thank you for providing your honest opinion on the way our Establishment operates.

Please note that we always try to do our best to provide the very best service to our Loyal patrons. Therefore, allow me to apologize if you have had any experience that you consider below par. We can guarantee that this is a one-off occurrence and that your stay with us can only improve.

Regarding the availability of bonuses, this is something our system is set to manage automatically. The player's deposit to bonus ratio will be assessed by the system, and bonuses will be made available accordingly.

Of course, we hope that you have plenty of luck while playing our beloved games and that you may experience first hand, our Instant Withdrawals!

Kind Regards

Mikey

Casino Management

That all sounds good until you consider that it doesn't actually line up with anything that the website actually does.

You guys changed the 75 spin coupons to only work twice. Used to be that there was always a chance that someone could recoup some of their losses by using those coupons until they won but that was done away with recently. You get 2 chances to beat those coupons and then you're out of luck. 

Again going back to my sister, her user name is CharityRose and she achieved gold vip status on 2 of your websites only to one day be told that she wasn't allowed to use coupons anymore and is disregarded by your chat reps when asking about them. If that's how you treat gold vip members I'd hate to see how people that deposit even more are treated. 

There was at least an illusion of caring about customers before. But all the new changes and rules that have been implemented eliminated that completely. 

I understand you're a business and need to make money which I'm sure there is no shortage of but without customers like my sister you won't have any money. Seems that you have all forgotten that part recently. 

Hope that works out for you guys. I know I've referred 10+ paying customers to you and the thanks I get is "nothing can be processed" after losing a hundred bucks lol. 

The damage is done man. And the ones reading this post have stated how much they agree. It just sucks because alot of us never even thought about playing anywhere else until all these extra changes happened recently. 

I somehow forgot the most offensive part: your email system still emails codes that don't work! If you changed the system to automatically bar people from using coupons and different promotions that we can't use why do.i still get the same emails every day containing codes that don't work? It's maddening! 

You raised the minimum withdraw to 50 which is understandable if you hadn't blocked the 75 spin coupons after 2 uses. Because after that there's nothing left. The 20 soon coupons become impossible playthrough and even worse for the 80. After a year of throwing my money into all of your casinos I feel left out in the cold and disrespected by your chat reps and staff in general. You'd think there would be more things available the more we play like at a real casino but it's exactly the opposite and it's messed up. 

Literally a perfect example of what's wrong with your casinos. Your chat reps are dismissive and rude as hell. 

This is from my friend who sent a message stating she was bored. Another gold vip member told to piss off. 

Lovely customer service you got there bud. 

It's not that you don't know this happens either. But I'm tired of seeing it while you play nice in the forums and then contradict everything you say on here in real life. Stop pretending to care about any of us while your staff shows the exact opposite. 

All the people I've talked to say they wouldn't even care that they never get through the playthroughs and cash out. It's the offense of treating depositing customers like they're disposable that pisses everyone off. 

You could literally give out a bonus daily and 99% of them couldn't finish a playthrough to save their life 🤣 and nobody would be mad about it or looking for new casinos to play at. But you're losing people daily because of crap like this. 

Hello James Heusser,

Can you please send us your Casino Username via private message and we will get in touch with Casino Representative about all of your concerns. We are sure that he we will reply on your post as soon as possible.

Six******* is my username he and I are well acquainted. He might not remember our first interaction but I do. 

Hey James Heusser,

Thanks for your credentials. We will ping and let him know about your issue. Please keep us posted.

I'll do my best 

I find it a little humorous that a player is tabled a "bonus hunter" because they were able to cash out on a bonus that the casino gave them. If we are going to give out labels such like this to players then its only fair to label casinos as "depositor homicidal maniacs"

Today alone I've gotten three emails from different people that I refer to your casinos who are all now closing their accounts because they're tired of being treated like they're disposable 

I've now begun emailing all of the people that I referred to your casinos to find out what their experience has been like. 

Suffice to say there's not very many positive reviews. 

I find it hard to believe that you actually think my experience was a one-off when all of my friends are experiencing the exact same thing.

Just stop lying to people on this board. 

You don't care about customers. You've shown that over and over again. 

I got an email from my friends niece a little while ago. Last I had heard he had won about $2,000 but because he cashed out 50 bucks earlier that day was told he had to wait to cash out his winnings. 

He asked if you would deactivate his account until the next day so that way he wouldn't play through all the money he just won.

He was ignored by your chat reps

I've seen messages between him and your chat reps where he explained that he does not have very good control and knew that he would play through it if he was allowed to.

The man literally begged for his life and begged you to deactivate his account just for 24 hours so that way he could withdraw the next day.

He was ignored time and time again.

He killed himself the other day.

I'll be a thorn in your side until the day that I die because of that. I lost a friend because your chat reps are just like you. 

I feel like I should also note that nobody is fooled by the different posts from limitless or sunrise and that we're well aware you are affiliated with those casinos as well. Your form letters are a dead giveaway 

Mikey

lately all of your casinos seem to "glitch", usually reels stop or change speed when a good hit is about to happen. Can you please explain why this happens?

I've noticed the same. Especially games like neon wheel 7s and sweet 16 blast. 

The games will hang and then all of a sudden not end up where they should have when stopped. 

Especially when you know you're stopping it on the proper timing for a bonus wheel spin. 

Mighty fishy. 

Oddly quiet from that end 🙄🙄🤨

The bonus hunter moniker is the most disgusting thing I've ever experienced. Sure here take all these bonus codes but make sure you never cash out on any thing because if you do well then we will make sure you never use them again!

Hell even if you don't we'll make sure you never use them again. 

Side note..... Not at all affiliated with platinum reels but one of my friends who keeps getting told no by these casinos just hit for 2500 on platinum reels. *Shrug* 

Hello Thatsme34,James Heusser,Eternitycc1,SinMore,

We will forward all of your concerns to Mikey, and we really hope that he will get back to you with the proper and more detailed information as soon as possible. Please keep an eye on this thread for any updates.

Sounds great. 

In the meantime the running tally is 8 of my referrals are closing their accounts after being labeled "bonus hunters"

Ome of them said "seems like the automatic system is about to label you all customer hunters" 

*Shrug* 

YABBY 👎👎👎 I lost so much last night was looking forward for a nice freebie like LCBACE63 but they auto shoot you a LOYALTY free bonus when you deposit so once again its saying last play was a bonus 👎👎👎 its so little too this free spins Ive lost THOUSANDS of $$$

STGEddyJ is my user name

I deposited almost over 2k last week and received no freebies on yabby, extreme and brango and I still haven't received my winnings from all three website tournaments and y'all have denied my loyalty rewards because of a day that it hit the week I didn't put 20$ what a loyalty!!!!

THEY REALLY DONT CARE

IVE LOST $20K YABBY BRANGO AND EXTREME

Oddly quiet. Although to be fair if I got caught with my pants down I'd probably be 😐😐😰🥴 too. 

... .. who am I kidding I never shut up. 

Mutiny on the no deposit post as well. We're tired of it Michael.

Tired of being paying customers that get treated like shit.

Tired of depositing money and being force fed loyalty rewards that bar us from redeeming actual winnable coupons, and tired of being treated like we haven't given you thousands of dollars. 

Telling customers they can't use coupons and shunning the ones that do is exactly the opposite of how you should be operating.

You prey on people and take advantage of them at their lowest point without a single shred of remorse or respect for the people who spend their hard earned money with you. 

To paraphrase your delightful chat reps "We're sorry but unfortunately nothing can be excused or explained away at this time" 

Hey James Heusser,

We still haven't got a response from the Rep because he doesn't work on weekends. We are sure that tomorrow he will be up to date and answer on all your questions. Please keep us posted.

Hi James,

We hope that you are well and safe.

Thank you for providing an extensive report on everything you find unsuitable at Casino Extreme. We hope that we will be able to address every concern you might have.

To start off, the 75 free spins bonus is actually available up to 6 times per player, depending on several circumstances. With the following statement that there is nothing left beyond those spins, we simply cannot agree with. Bonuses at Casino Extreme include Instant Cashback, Monthly Cashback, Loyalty Rewards, Weekend Spins and bonuses from LCB that you have also been able to claim. This is mostly represented through your Deposit to Bonus ratio which is almost 1:1, or in other words, for every $1 you have deposited, you have received the exact amount in bonus funds.

Regarding the chat screenshot you have provided, respectfully, we do not see anything that would come across rude or unpleasant. Yes, we are aware that being denied a free bonus isn't something to be joyous about, unfortunately, there are moments when our agents must decline providing a free promotion. I am sure you will agree with me that if that was not the case, our business wouldn't be very sustainable.

Nonetheless, whenever you feel that a bonus should find its way to your account, do not hesitate to contact our Promotions Department by email. Our Managers will do their best to find a suitable bonus and even provide an exception that our chat agents might not be able to make.

We hope that your future gameplay will be much more pleasurable and, as always, should you need any assistance from our side, please do not hesitate to contact us directly.

Kind Regards,

Mikey

Casino Management

I didn't post all those things in hopes of getting my coupons turned back on Michael. I posted them hoping you'd see the negative impact all of the new changes have had on your customer base. 

As far as the reps being rude and dismissive, they will send the line from the script "Unfortunately nothing can be processed" and then IMMEDIATELY sever the connection stopping any further interaction or questions. 

Its the equivalent of hanging up on someone and is rude especially after being dismissed and thrown away.

It's like you didn't really read most of the things we're saying. *sigh*

As far as the bonus redemption, some of my referrals have complained that they've deposited/withdrawn once, maybe twice, get they're already labeled bonus hunters and are unable to redeem anything. 

Im sure you remember my  friend Michael Bullock, upon his first cash out at all 4 casinos he was immediately branded and unable to redeem coupons. He isn't the only one. 

It just seems like there's a lot more  to the labels than you're letting on. Otherwise he and others should be able to redeem the depositor bonuses and yet they can't.