Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hi slotdoctor,

We will forward this message to Casino Rep. If we get some updates, we will let you know. Please keep posted.

Hi Metalqueen,

If you need our assistance please send us your Casino Username via private message so we can help you.

Anyone else noticing a massive difference in Limitless/Brango/Yabby RTP over the last couple months? The sites used to be fun because at least you had a chance. Now it's just draining deposits. I think this group has gotten their last deposit from me. There are better options out there. 

I feel the exact same !!!!! Completely agree 

Here's something for everyone to enjoy the mobile versions from your computer's browser.

From any chromium browser, open the dev tools and click the gear icon (settings) and then click on device and you can emulate any device

Fair warning on that though guys most casinos in their rules do ban emulators of any kind. That is a great trick for some other things I need though, thanks for the tip :-)

Hi Metalqueen,

We will be CLOSING this complaint due to inactivity of submitter.

Limitlees emails me about a "Loyalty Reward". 20 spins on Diamond Fiesta at 50 cents. 
 

Won $3.61. 
 

Thats about right I'd say. If you want an RTP of 36%, Limitless and Brango and Yabby are where you want to be. 

Chapter 2:

$3.61 in "Reward" winnings lasted 30 spins. 

Out of 30 spins: 2 winning spins

Total of 2 winning spins: $0.15

RTP from rewards: 4%

This is Limitless. This is Brango. Don[t make the same mistake I did. Deposit elsewhere. 

Hello slotdoctor,

We haven't got any update from the Casino Rep. We will send a reminder, and once we get an answer we will let you know. Please keep posted.

Hello Jason,

Hope everything is well.

Please note that we have reviewed your account and the chat transcript from October 24th. We are happy to say that we have found the root of the misunderstanding and we will try to explain what happened.

Firstly, we must state that Instant Cashback is issued automatically through the Cashback app, upon the player's request. This app checks the player's activity (Deposits, bonus redemption, withdrawals and gameplay). Upon checking the player's eligibility, it either credits the cashback or provides feedback as to why the cashback cannot be credited. As you are most likely aware, according to the terms of the Instant Cashback promotion, all free promotion withdrawals have to be covered, in full, with lost deposits, until another cashback can be claimed. In your case, the app returned the message saying that a certain amount had to be covered in order for another cashback to be credited.

Although the app works almost perfectly, it doesn't count in any exceptions that might have been made, and this is what occurred in your situation. On September 22nd, you had mixed your deposit funds with bonus funds (Loyalty reward) and you have subsequently experienced a coupon reversal where your deposit winnings were set to the max cashout limit of the Loyalty reward bonus. As the Casino Representative established that this was none of your fault, your winnings have been returned and a withdrawal of $1,096.89 was allowed.  However, in the system, your last action remains to be a free bonus and the system recognized your winnings as being made from it. Hence, upon your subsequent cashback request, the app returned the message that a free promotion withdrawal had to be covered. Our Customer service agents simply had no reason not to trust the app so they passed the information on.

From what we can see, yesterday, on October 27th, you have received your instant cashback, so we hope that the issue has been rectified. Still, for the trouble you have encountered, as a small token of appreciation, a free chip has been prepared for your account. We hope that it will help you kickstart a new winning streak!

Should any additional information be needed, please do not hesitate to contact us at [email protected].

Kind Regards,

Mikey

Casino Management

Hello slotdoctor,

As Casino Rep clarified this issue, we will consider this case as Resolved.

Anyway you can sharpen up those pictures a little buddy

Hello my fellow gamblers 🎲 and future 💸Big Winners💸 ... I've got a great question for anybody that can answer it. Soooo, I don't have a computer or laptop. I literally live out of my phone and off of my phone.  🤓 I love playing casinos, it actually de-stresses 😵‍💫me from my stressful life and I pretty much have/know/& can even recite the lingo of the casinos and all of their rules. Anyway, I might've missed something 🫣 or Maybe I should cut back on smoking the other thing that relaxes me 😶‍🌫️😮‍💨🥴 but for the life of me I can not figure out how to play the tournaments at Extreme, Brango, and Yabby. So my question is why or how can i enter into a tournament for Xtreme, brango or yabby, When Im using my Web version on my mobile? I don't think it's really fair (considering I am a very big depositor at all three of these casinos) that I cannot enter into any tournaments just because I am using my cell phone And don't have access to a computer or laptop. And I've been playing @ all three of these casinos for over five years now, so that's five years of no tournaments at these three casinos 😒just because I play them via mobile. Any recommendations or is anybody else having this problem?

Hello Jessica Parker,

We will forward this message to Casino Representative and he will provide you with the best explanation how to play tournaments on the mobile. Please keep posted.

I have a Rant also that really boiled my blood this morning. So everyone that plays at Yabby, Brango, Extreme and Limitless know you receive multiple emails a day with bonus/promo code (Examples- Spoils, Extra75, Splendid50, Bling and etc...). When you click follow the link to their cashier and then click claim Bonus and their system Approves the Bonus. I see it as their system just told me everything is all good and proceed with the lay through Requirements. Let me stop here before you give me a reply to read bonus Terms of agreements your systems approved it. We all know that you can set requirements for the bonuses accept or deny. (example- Bling on limitless can be used only 2 times in a week span). So now my Compliant. I received a email that Yabby sent me with Promo/bonus Code (Extra75) I was like cool and followed the Link which takes you to  Yabby's Cashier on the Coupons tab where all you have to do is Click the button redeem coupon. Guess what?? Yup I did exactly that I clicked the bottom to get the response Approved. So then I did the spins and received the Play through requirments which was 50x playthrough with a 50.00 max withdrawal which is crazy IMO but I understand and accept it because not all casinos offer bonuses like that and it gives me some entertainment plus the challenge to complete it. However once you take the time and effort to complete their huge play through requirement and start the withdrawal process to recieve a email sayiing that Coupon was completed already and your balance is getting reset and the funds are forited is COMPLETE BULLSHIT!!!!! IN MY OPINION. You sent me the email with the code plus the Link to claim it then YOUR SYSTEM APPROVES THE SPINS then once completed yet again YOUR SYSTEM TELL ME THE PLAY THROUGH REQUIREMENTS. At this point explain to me how its my fault!!!! when its proven that you can block a code from being used twice. 

Yo,i hear ya!!!  i believe we can help one another out. 😏 email me at <email removed by Moderator Dzile>

Hi Mikey- do you have any bonuses for extreme or Brango or yabby or limitless for EXISTING depositing customers? They seem far n few lately! Thanks Martina 

Hello Raditc,

Can you please send us your Casino username via private message so we can contact Casino Rep in order to help you?

Hi what is netteller? I've seen it but never used it. Just curious if fees are less. 

Yes that is unlawful! They shouldn't redeem coupon if you can't use it period. Today limitless sent me a c  I'll upon for 100 spins and I went to redeem and it said I couldn't (as yours should have) and so I emailed them asking why they are just spamming me w pseudo promotions not j me want got me and to remove me from their "spam" list... wimpier does this too ALOT I'm getting dick of them all. 

Hello Eternitycc1,

Neteller is an internationally registered internet payment processor (e-wallet). 
The Neteller system uses military-grade encryption to protect your data and the money deposited. Your data and deposit in the Neteller system are always safe, and only available to you. 

Brango and extreme are good for that, it seems to be yabby that is set to piss people off, in my opinion based on the comments. Didn't happen with limitless yet to me. But I stopped playing at yabby due to that. I agree with that. 
 

side feedback: being able to see wagering remaining on mobile would be awesome 😎 

I assume they just have everyone on the same list.. not personalized. But at least that one tells you the code is not valid BEFORE playing 😂 extreme and Brango are still the best 

Hi Raditc,

We received your credentials, so we will notify Casino Rep about this issue.Keep an eye on this thread for any update.

thanks a bunch

Hello Jessica,

Hope everything is well and that you are safe.

Thank you for being a loyal Patron of our Casinos and thank you for reaching out with your concerns. Unfortunately, at the moment, Tournaments can only be played on the PC download app. We hope that with help from our gaming provider, Tournaments will be available on mobile as well very soon.

In the meantime, should you acquire a device that supports the app, please do not hesitate to contact our Customer service through live chat to receive instruction on how to download it and participate in Tournaments.

Once again, thank you for being a part of our Establishment and we hope that we will improve every aspect of it with your help!

Kind Regards,

Mikey

Casino Management

Hello,

Hope you are well.

We would like to share some light on what occurred on your account and the terms surrounding the bonus redemption.

The bonus EXTRA75 is just one of the many bonuses Yabby Casino offers to new players all in order to help them experience our world-famous Instant Withdrawals! Having that in mind, we try to keep any restriction to a minimum. The bonus EXTRA75 comes with the following terms (Please mind that the playthrough is 10x not 50x):

75 Free Spins on Khrysos Gold | Wagering: 10x | Max cash out: $50 | Max bet per hand: $10 | Allowed games: Non-Progressive Slots Only (excluding 777), Keno & Video Poker | Only one withdrawal is allowed from the specified bonus code.

Therefore, although you were able to claim the bonus EXTRA75 and play it, since you already had a payout from the bonus previously, following the Terms of the promotion, the second payout from the same promotion was not allowed. Your initial payout of $50.00 from the EXTRA75 bonus was on October 18th. This, of course, means that you may continue claiming bonuses in accordance with the Terms & Conditions and receive possible payouts.

You may also see the attached screenshot of the EXTRA75 promotion E-mail, that explains the terms.

We hope that the explanation provided is clear and understandable enough. Of course, should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello,

  I am not getting the response I expected as well as a mix of answers from Casino Brango. I was in contact with support, as well as banking regarding Verification of my account

 I was informed it could take up to 72 hours or 3 business days however have been going on into week two, not including weekends. I enjoy the casino and it has become my go to for gaming. 

I would like to continue as a depositing and satisfied player however, I am becoming increasingly impatient with the process being delayed again and again. I have sent in all requested documents and information 3 seperate times.  

If anyone can assist in this matter I would be more than grateful. 

Thanks, 

Anthony 

Hello Tony Fornara,

Can you please send us your Casino Username via private message so we can notify Casino Representative in order to help you?

Hi Tony Fornara,

Thanks for sharing your credentials. We will notify Casino Rep and forward your username so we can resolve your concern as soon as possible. Please keep us posted.

Hello Tony,

We hope that you are well and safe.

Thank you for reaching out to us regarding the Account Verification procedure.

Please note that due to the deposit method you have used, additional information had to be requested in order to safely proceed with the verification of your account so you may experience our Instant withdrawal firsthand!

We are happy to say that your account has been verified for Instant Withdrawals on November 8th. The Banking Department has sent you an email notifying you of the status of your verification. 

To have your withdrawal finalized, please contact our Customer Support through live chat and follow the instructions you will be provided.

Thank you for your understanding and we hope that you will have many more successful withdrawals in the future!

Kind Regards

Mikey

Casino Management

Extremely disappointed in all these sites lately ..long time high level vip player of all of these and nothing hits, can't hardly get any bonuses after many many many clean deposits ..just simple lack of appreciation for their loyal players ...sad 

Hi Tony Fornara,

As Casino Rep clarified this case, we will mark this complaint as RESOLVED.

I loved yabby at the beginning of starting off playing there I was receiving weekly spins, and great customer service. As soon as I fully invested and started depositing and withdrawing all of that has came to a halt. At some points of me trying to get answers from customer service about my bonus codes that had attachments of free spins and I didn't receive them or just asking if I would receive a free spin bonus I have been completely ignored several times I have been just left waiting for a response and nothing. Today was absolutely ridiculous I have been making deposits and playing on the slots every other day and I was given a 5$ loyalty bonus when I had never received that so I simply just asked why that was and all they put was they don't that part and he added I guess part of the wager. And then asked about getting information on all the deposits and bonuses I've used so far it went completely silent and that was so petty. I haven't tried to over use free bonuses so it's a pretty bad look on y'all because i really am just asking for the basics and getting back attitude and just completely ignored is not ok!

>Alexaath*****

Hello AthinaSanchez610,

Can you please send us your casino username via private message so we can notify casino representative.

Hello AthinaSanchez610,

Thanks for sharing your credentials. We will notify Casino Representative in order to help you. Please keep us posted.

Please contact me about my account. Thank you.

Hello Christina Havard,

Can you please elaborate to us your issue, and if you want us to assist you provide us with your Casino username via private message in order to help you?

I made the decision to delete my account with extreme ..due to many many reasons how the site has definitely changed when it comes to appreciation of their loyal players. I am a high level vip longtime loyal player of the site .. And when. I asked to just delete my account because the casino was different I got no apology or nothing to even try to keep me as a player so it's just really disappointing!

Hello Kellie072087,

Sorry to hear that,  we respect every decision of our members. We are unfortunately not able to help you with this issue because we cannot interfere in casino politics. Hope you will be treated as you deserve.

Hello AthinaSanchez610,

Hope you are well and safe.

Please, allow me to apologize for the subpar service you have received in the past days. The only reason for the lack of replies is the overall amount of traffic our Customer Service has to handle during a regular day. As we are ever-growing, our agents, unfortunately, haven't been able to meet all live chat requests diligently. Of course, we are working on sorting everything out and such delays on chat should be a thing of the past in no time.

However, in the meantime, please feel free to contact our Customer Service by sending an email to [email protected]. We will make sure to reply as quickly as possible and provide the best service possible.

Thank you for your understanding,

Kind Regards,

Mikey

Casino Management

Hello AthinaSanchez610,

As Casino Rep clarified your case, we really hope that you will be more satisfied with their brand in further entertainment.

We will mark this case as Resolved.

I've been playing this casino for a while but today I wanted to withdraw 1200 and they said I had to verify which I had long time ago if my withdrawal was small no problem now I'm waiting for verification again

Hello Christina Havard,

We are still waiting for your credentials to be able to reach out to Casino Rep. Please PM me. 

Hello Lccoop42,

Can you send us your Casino username via private message so we can get in touch with Casino Rep regarding your verification?

Hello Christina Havard,

Thanks for your credentials. We will notify Casino Rep to answer you or to get in touch with you. Keep an eye on this thread.

Hello Christina,

We hope that you are well and safe.

We have received word that you wish to be contacted by the Casino in order to discuss your account.

Please note that you may reach the Casino Customer service through live chat and you may also reach our Management by sending an email to [email protected]. Our best and brightest will be at your disposal.

Looking forward to hearing from you!

Kind Regards,

Mikey

Casino Management

Hey Christina Havard,

Casino Rep got back to you, so you can reach to them now with elaboration of your issue. Hope you will resolve it as soon as possible. 

We will be closing this complaint and mark it as resolved.

Lemme get a chip My guy to dodger712 lol,  but forreal I noticed Yall stop doing loyalty rewards on all three sites? I deposited last week or so havent recieved anything , accept the weekend spins. I think last time i got a loyal reward was around the 13th and i deposit on all the sites. always look forward to em too so it kinda sucks.