Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Still not allowing me to withdraw and keep sending prepackaged emails claiming i used s free bonus. What blows my mind is that I hit for 8K on extreme just before the yabby win and extreme had no problem paying it out even though they're sister casinos. @Mikey?

For a laugh here's a direct quote from the autogenerated email when you email their banking department. 

Hi MightBeMikeB,

Thanks for sharing your concerns with us. We have sent them an email, so we hope that response will come as soon as possible. Keep an eye on this thread.

I sure will.

Update: now brango is refusing to pay a 400 dollar withdrawal after literally being told by the chat reps that withdrawals would be instant when using Bitcoin. 

It's glaringly obviously that they are both stalling and procrastinating hoping ill play my winnings instead of withdrawing then which is so disgusting for a casino to do that I'm never going to play at either one once they cash me out. 

P. S. I have sent my documents over which they claim to not be able to read even though you can clearly see my name on the card.... This will be the THIRD time I've sent my documents over while they continue to stall my payouts. 

Hi Kellie072087,

We have contacted Casino Representative. Once we get some updates we will back to you. Keep you posted.

Hello, snb6448.

Hope you are doing well!

The message that the representative extended means just that. In a way, it may sound as suggesting the casino will not offer anything, but the support team is unable by system restrictions to process free bonuses when the bonus to deposit ratio goes above a certain point. This is mostly affected by free bonuses, though, so your future deposits can of course be combined with any match bonuses you find to your liking.

Best Regards,
Mikey
Casino Management Representative

Hello, lemonade15.

Hope you are doing well!

Please note that the account "Lemonade83" was already deactivated since you already have an account under the username "lemonade15". On the "lemonade15" account event log, it is visible that the account was deactivated automatically by the security system because of too many attempted logins with a wrong password.

Please use the "Forgot password" instructions on the login page and feel free to reach out to our 24/7 live chat support in case you need any help whatsoever.

Best Regards,
Mikey
Casino Management Representative

Hi MightBeMikeB,

We've been informed that your case will be reviewed today, and you will be provided with the proper information by  Casino Rep. Keep an eye on this thread.

Hello, MightBeMikeB.

Hope you are doing well!

You have mentioned yourself that your first payout with Extreme had no issues whatsoever. Please note that the banking team simply requires proper documents on some occasions which is certainly addressed in our Terms & Conditions. As a matter of fact, the banking team informed me that you already submitted documents and that the only issue is that the documents images are hazy and that their team is not able to discern the viable info from the provided document.

As soon as you provide better quality images, they can move on to verify your account and all your future withdrawals will be INSTANT!

Best Regards,
Mikey
Casino Management Representative

Is yabbys 24 hour support team having a maintenance today? Any one know how long this will be? Im unable to chat with them atm 

Send an email to support ([email protected]) and they always reply instantly. and I'm pretty sure they wake up whoever is on chat duty too because I always suddenly get a response from the live chat after sending them an email. 

Mikey, i sent better pictures earlier today and just requested both payouts that were denied before, I'll let you iknow how it goes in a moment. 

Here we go again. 

Including screenshots direct from your banking team who continue to find reasons to not pay my request. 

And the pictures I sent In today that way it's very apparent that the problem isn't on MY side. 

How many days has this complaint been in without being resolved? Berks? Is that not grounds for probation as is?

Secondly. I have seen emails from yabby AND extreme claiming they are sister casinos and that validation isn't required if you've already been validated by the other. 

Seriously Mikey I know you're the direct contact so you catch alot of undue drama and BS but come on with the fucking games dude. 

I normally end up spending most of it back anyways but at this point the only one that'll be seeing my money is limitless. 

Actually....... all due respect but This has been going on for over a week now. I'm fucking over it. Leaving the trust pilot reviews and calling it a day. 

P. S. Stop telling your chat reps to claim they have no affiliation with each other knowing you're the point of contact for 4 different casinos. It makes you look dishonest and deceitful.  

Hi MightBeMikeB,

Please be advised that you need to provide us again with this document, because the entire ID needs to be visible. This unfortunately can not be accepted. When you send us a new photo of your ID , we will inform Casino Rep to check again your status.

Hi snb6448,

As we get the explanation from the Casino Rep, we will consider this case as RESOLVED.

Hi Kellie072087 and Lemonade15,

You were provided with the explanation from the Casino Rep, so we will mark your cases as RESOLVED.

Also I need to apologize, after reading my posts again it sounds more like threatening rather than trying to convince it's a good idea to have me on your team lol. My point is that I would much rather be telling all my bunk mates that they should play here instead of other places that are endless money pits like chumba and pulsz. And have the wins/payouts to prove it. I'll get another picture of my ID in a little bit. Looking forward to having better collaborations soon.

If this one isn't enough I know this is a set up lol all in good fun. Come on with it. 

Oddly quiet after my trust pilot reviews were posted and I submitted a picture that I know to be sufficient..

What seems to be the problem now? 

I can't believe you guys have stalled this payout for this long and not gotten in trouble *smh* I feel partly responsible for referring Mike to you guys but don't worry it will never happen again. 

Could you please send them your ID, and not the offender card.

This is the only government issued ID that I have access to at the moment. They don't give us anything else in my current housing state. It proves that I am who I am and this is just semantics now.

I'm not trying to rock the boat or cause problems but the point is that I have submitted all the things to prove that I am who I am and there's no reason for them to continue blocking this payout. 

That offender card is issued by state government and is accepted everywhere as an official identity document.  I can buy cigarettes with it I can file my taxes with it and I can enter a casino with it. 

I can confirm the offender card is just like having a driver's license without the ability to drive. They're given to all of us when we get to prison and another issued when we leave so that we may cash our checks that are issued when released. If they can be used to cash a check there should be zero issues with using them to identify to a casino. 

Hello,

As per their t&c, you need the following documents for verification:

1. The front and back of your driving license or any other official government-issued photographic identification.
2. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

I have already posted front back sideways and selfies. I have submitted the documents over and over and heard claims of not being able to read crystal clear pictures. 

If I didn't know any better it seems like you're siding with them. 

I have submitted documents at length and ad nauseam. Anything beyond this is ludicrous and stalling. 

For the 6th time. 

Hello MightBeMikeB,

Please send all of the above mentioned documents to Casino, but be advised that you will not be verified until you add everything required by the T&C.

 

As per their t&c, you need the following documents for verification:

1. The front and back of your driving license or any other official government-issued photographic identification.
2. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
3. Statement of the card used or letter of issuing bank.
4. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
5. Selfie holding your ID, Driver's license or Passport
6. Selfie holding your card

All documents have been resubmitted with clear pictures. Hopefully it won't take another 5 days 

Is it just me or is anyone else having the longest loosing streak at Brango and extreme over the past month or so ??? Even worse over the past few weeks...I can't get nothing to hit at all!!!! And have spent a lot! Just curious if it's just me 

Definitely. Limitless is the only one hitting lately

Hi MightBeMikeB,

Please let us know when you verify your documents. Hope this time everything is going to be approved and resolved.

Happy to report that I'm fully verified now at Extreme. Took less than 2 hours for them to approve my documents and currently waiting on my payout. 

Still nothing from Yabby or Brango although I'm hoping now that Extreme has verified my stuff that they won't be far behind.

Looking forward to leaving good reviews!

I'll keep you updated. 

Hi MightBeMikeB,

Really good news. Hope that you will resolve all your issues with all the brands, and be paid as soon as possible. Crossing fingers. 

Happy to report brango now fully verified and cashing as we speak 

Hi MightBeMikeB,

We are so glad to hear those news. Congrats on your win and verification. 

We will mark this case as RESOLVED.

Yay! I get to complain AGAIN! (as if I enjoy this) This time directed at Yabby casino

on the 10th I started my verification process. On the 13th I was verified on my hotmail account, also on the 13th I requested a withdraw which was met with an email that stated "Your message wasn't delivered because the recipient's email provider rejected it." I predicted this response because I had previously had the same issue with Limitless casino. On Oct. 13th I began a change of email address and sent all documents requested. After waiting 5 days, today I get an email that reads, "Unfortunately, we cannot find an active account linked to your email address, all communication with the casino must be done exclusively via a registered e-mail address.

Would you please send a documents including selfie holding your ID from verified email address, to continue the verification process? Also please send us your username."

Well duh thats why Im requesting a change of email address. It seems we now are in a pickle......

After talking with 2 different live chat customer service reps and getting ZERO help because customer service reps can not communicate with the banking dept, I am left with no other option than to try and explain in another email to the banking dept my issue. Now the fun begins......

When I send the email explaining my issue I am met with a quick response email that reads: 

Please note that Account verification may only be required upon a submitted withdrawal request.
Please be advised:
1. Account verification procedure will not be initiated if there is no active, withdrawable balance on the account. The documents sent will not be reviewed.
2. The said verification process is obligatory for non-depositing accounts asking for the withdrawal of winnings made with the welcome bonus or using the free money promotion. 
If Account Verification requirements have been met, the moment the Verification procedure is finalized, you will be contacted by email directly from the Banking Department.
3. When playing with Cryptocurrency and abiding by the standard terms and conditions set by the Casino, Account verification is NOT required.

Thank you for your patience and understanding.

This is an auto-generated mail, please do not reply.

Do you see that last sentence? "please do not reply" If I cant reply then who will resolve my issue? The live chat rep cant and now I cant talk to the banking dept. What a brilliant concept, an endless loop of no help!

Dear Mr.Yabby if you want a better reputation for your casino please get rid of your current customer service consultive and hire a new one that actually can recognize the obvious problem here. Allow your live chat reps to communicate with your banking dept and run a smooth ship. Or...... continue to be burdened with countless complaints as we all can see from this forum.

Would someone resolve my issue?

Hello SinMore,

Can you send us your Casino username via priavate message, so we can react and reach out to Casino Representative.

Casino Extreme has quite a bit of misleading info on their website as well as pertinent information not easily located unless you know exactly what you are looking for (but then you would not need to find this need to know info)

This week Casino Extreme, after I had spoken with/chatted with support, who did not advise me of their "YOU CAN NOT DEPOSIT IF YOU HAVE A BALANCE voided my payout request and remaining funds. I am frustrated that - now not everyone who plays slots is a online pro and i believe that some "safety ropes" should be in place - when i deposited with my balance I received a bonus - my balance was just over 300$ and I deposited on top of that $20 - as I had accumulated the 300$ with the free spins they offer - I combined two bonuses - the safety rope i refer to is "are you sure you want this bonus, it will void your entire winning balance" pop up window.

Long Story shorter - They VOIDED my 300$ payout request as well as pulled back the bonus monies I obtained with the $20 - they did leave me my $20 but ... what - i can not deposit with a balance, is this common practice? is it insane?

anyway - pocket book much lighter than I anticipated this week and now i am very leary about investing my money into playing online slots again as this was a real slap in the face - i am not rolling the dough - I am on disability but I budget for entertainment monthly and this was my entertainment for the month

i don't think there is much that can be done about this but I feel a bit better having shared my experience

feeling robbed

leslie

Hi Metalqueen,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you.

Hi SinMore,

Thanks for your credentials. We will ping Casino Representative in order to help you, once we get the update we will let you know. Keep an eye on this thread.

Hey SinMore, 

Hope that you are well. 

I've reached out to my banking department and we have located your verification procedure as far as I can see, your account has been verified today with the new email address you provided which was verified as well.

I honestly hope that this helps you complete your first withdrawal and please do let me know if there is anything else that we can assist you with.

Kind regards,
MIkey
Casino Management

Payment received, thank you

So good news. Enjoy your winnings.

We will mark this case as RESOLVED.

So this illegitimate casino group raised their withdrawal minimum to $50. Unfortunately the max Cash out is $50 on a free chip or promotional spins. So I was at like $49 and I wanted to cash out and they said no you have to be at 50 but not over 50 has to be 50 even. When I was at 46 I said can I just deposit the difference and they said no that's not an option so I had to play it to try and get it to 50 exactly which is impossible. Now the support team acts like they're all chatbots and that they don't understand English. I tried bringing the question to them again and they said sorry sir no free spins are available. So they are worthless. 

The chat bots finly wrote back and said that's the terms now with the 50 dollar withdrawal and it cannot be changed. 50 minimum and 50 maximum. Let's see how many people land on 50 exactly after playing for hours to get thru the playthru on the chip. 

Hello ChiricoSales,

The T&C for free promotions where the cash out is min/max $50 means that you can not request less than $50 and you can not withdraw more than $50 but you can request your withdrawal when the balance is above $50there is no need to be exactly $50, and every excess will be deducted, assuming wagering is complete. Hope this will help. 

Hi Metalqueen,

We are still waiting for your credentials to be able to help you. Please PM me and we will get in touch with Casino Representative.

hello mikey, jason price here, user name, slotdoctor... im going to attach a transcript of a conversation between me and a casino extreme customer service employee. this conversation should fill you in on my complaint.. if theres more information needed please feel free to contact me,, email, traditionaltilea*******@gmail.com http://[email protected]