Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello mmandre1,

We will notify Casino Rep about this case and once we get a response we will get back to you.

Keep you posted.

Hello mmandre1,

Hope you are well,

Upon checking with our Banking Department, I have been informed that no documents have been sent to [email protected] email address regarding your Yabby account verification.

Please send the documents as soon as possible so we can expedite the verification so that you may become eligible for instant withdrawals.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

I have been trying to reach your customer support but live chat isnt working and the phone number listed is not a good number.

I just want to verify my account but cant seem to get any kind of help

Trying to log in says there is a problem contact support. Never had a problem before and kinda hard to contact support when I cant log in.

Hello SinMore,skyeboy1998,

Could you please send us your Casino Usernames via private message and we will reach out to Casino Rep and  forward him those issues?

Hi

i had sent the doucuments on 23rd of December 2022...

just sent it again.

thanks

mario

Just wanted to say I was able to make the play through and cash out $50 with a free spin bonus on Limitless Casino without any problems. Honestly I was expecting the normal issues and excuses to delay the payout but this time was perfect so I have to give "props" when props are due.

Good job Limitless! 

My bad wrong thread hehe

I was talking with chat support about cashback from a transaction on 12/31/2022. And was told I'm not eligible. I sent all my logged withdrawals and deposits that I was aware of and questioned the rules. To be replied with they would check all that information and to give them a few minutes. At which time I was then disconnected by support staff from the chat. My issues or questions have not been answered. This is unacceptable business practice. I would like answered. I would like to understand why I'm not eligible for cashback. When I've got deposits that total more than my withdrawals. Attaching the transcript of my chat.  It won't let me attach my screenshot of when I was disconnected 3 min later. I've also emailed support. But this isn't ok. 

Hello Miskatlyn,

Could you please send us your Casino Username via private message so we can notify Casino Rep about your issues?

Im having the same issues with extreme. Refusing to honor payments, stalling validation, rude as hell chat reps, etc. I've currently been waiting on my validation for 4 days this is of course after the chat rep told me to deposit and I could withdraw like the guys earlier said. 

Lost 140 dollars and get ignored by chat reps fucking assholes. 

I dunno why everyone hates on sunrise they pay out in 24 hours and they have the nicest sweetest chat people ever. 

Hello Brendan Graham,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Thank you.

having issue with brango not doing what the promo advertised i redeemed same promo at extreme and received my 131$ chip bonus and when I redeemed the same promo at brango they changed up the terms on me 

twofargone742  

Hello Twofargone742,

We will notify casino representative about this issue, and will let you know once we get an update. 

Hello Brendan Graham,

We are still waiting for your credentials. Please send us  via private message so we can help you.

Hello Twofargone742,

We hope that you are well and safe and are enjoying the start of 2023.

Thank you for reaching out with your concerns regarding the Christmas promotion. We hope that we will be able to explain the details here in an understandable way.

As you are most definitely aware, Casino Brango and Casino Extreme are sister casinos. This means that apart from the same operation methods, both casinos share databases and often, but not always, the same promotions. 

This Christmas, the Management decided to create a unique, joint Christmas special promotion for Casino Brango and Casino Extreme. In this promotion, exact same bonuses were made available in both brands with the exact same terms. Both casinos were offering a free chip after a successful redemption of their respective deposit bonuses. The free chips were set at $65.5 at both brands. Following this information, it translates to a total of $131.00 worth of free chips being offered by Casino Brango and Casino Extreme should a player claim the Christmas special boost in both brands on the same day.

The Christmas promotion was set with these parameters at the very start of the promotion and hasn't been changed at any point. 

We hope that the explanation is clear and understandable enough. 

Kind Regards,

Mikey

Casino Management

Hello Miskatlyn,

Thanks for sharing your credentials. We will notify Casino Representative about your issue. Please keep you posted.

Thank you.

well I'm not sure what happened but at extreme I received 2 chips for a total of 131 one of the day I. redemm the promo and another chip for65 the following day also not that I only deposited at extreme and received the 131$ in bonus 2chips 

I used the promo at brango a week or so later and only got one chip for 65 once the promo was not the same at brango only got one chipnfor 65$ at brango and at extreme I got 131$ in 2chips review my account and u will see 

Hey Mikey,

I was referred to Extreme by a friend, who had nothing but great things to say. Main reason being that if you use crypto to deposit, you can withdrawal pretty much instantly. So I went to the site, and before getting going to opened a chat with support, and they verified that If I deposit with crypto, I wouldn't have to do the week long verification and I could withdrawal whenever I pleased.  

So I signed up, made a deposit, and lost it. So I then made another deposit both btc. And ended up a little bit. I went to withdrawal and am told that I need to do the verification because of a free promo. I reiterated several times that I did not use a free promo and that I have made two deposits. They are now refusing to pay me out, nor refund my deposit. This is extremely misleading as I verified with their support beforehand of the process, and was assured that's how it would be. Their chat agents simply end the chat whenever I ask to speak with a supervisor. Any help would be greatly appreciated. 

Dan

Hello Miskatlyn,

We hope that you are well and having a great start to 2023.

Please note that Casino Brango's Instant Cashback promotion comes with two specific terms:

https://casinobrango.com/terms-and-conditions

7.11.g. "Only lost deposits since last withdrawal or cash back are eligible for a cash back promotion (which ever comes last on account)."
7.11.h. "Any withdrawal that is made from the received cash back or any other free promotion will not eligible for a new cash back. The withdrawn amount will need to be covered first, before account is once again eligible for a cash back."

After your last successful cashback, which was redeemed on 05/22/2022, you have withdrawn from free promotions on three occasions  - on 7/31/2022, 8/23/2022 and on 9/11/2022. The first free promotion withdrawal was successfully covered with lost deposits soon after, however, the subsequent two withdrawals haven't been covered all up until your last deposit on 12/31/2022. 

Although you have covered your free promotion withdrawal, the amount that was eligible for a cashback, after the covering, was unfortunately insufficient to meet the $5.00 minimum requirement for the Instant cashback bonus. Due to the reasons explained above, the agent has informed you that a cashback wasn't available.

We do apologize for any inconvenience you might have encountered and we remind you that various free promotions will be available for your account in the coming days. Just make sure to keep an eye on your inbox!

Kind Regards,

Mikey

Casino Management 

Hey Mikey,

I was referred to Extreme by a friend, who had nothing but great things to say. Main reason being that if you use crypto to deposit, you can withdrawal pretty much instantly. So I went to the site, and before getting going to opened a chat with support, and they verified that If I deposit with crypto, I wouldn't have to do the week long verification and I could withdrawal whenever I pleased.  

So I signed up, made a deposit, and lost it. So I then made another deposit both btc. And ended up a little bit. I went to withdrawal and am told that I need to do the verification because of a free promo. I reiterated several times that I did not use a free promo and that I have made two deposits. They are now refusing to pay me out, nor refund my deposit. This is extremely misleading as I verified with their support beforehand of the process, and was assured that's how it would be. Their chat agents simply end the chat whenever I ask to speak with a supervisor. Any help would be greatly appreciated. 

Dan

I sent my info. 

Hey Djshakka,

Could you please send us your Casino Username via private message so we can forward it to Casino Rep in order to help you?

Hello Brendan Graham,

We need your Username to be able to reach to Casino Rep in order to help you. Please send us  via private message.

Another five days have passed, without being verified. Pls help.

Mmandre1

Hello Mmandre1,

We will reach out to them again regarding your case. We will get back to you when we get an update. Keep you posted.

Hello Mmandre1,

Hello Brks,

We wish you both a great start to the new year.

Please note that Mmandre1 account has been deactivated as you have already registered an account at Casino Extreme. As you are most likely aware, according to the Terms & Conditions, only one account is allowed per player.

Please provide in a private message, the exact email address from which you have sent the necessary documents for account verification so our Banking Department may review it. 

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Mikey

i have not been trying to verify at Casino Extreme, but at Yabby Casino.

Would be awesome if you could now take care of it. My Accountname at Yabby is mmandre1.

The documents have been sent twice, once at 23.12.2022 and again last week, six days ago.

best wishes

mario

I have sent the info 

Hey Djshakka,

Thanks for sharing your credentials with us. We will notify Casino Representatives about your concerns. Keep an eye on this thread for any updates.

Hello Djshakka,

We hope that you are well and safe.

Thank you for providing LCB with the details of your account so we could review it. 

Please note that Account verification has been requested by the Payout team due to certain suspicions that have been picked up by our system. As you are most likely aware, a player is only allowed to have one account at the Casino, and our system registered a number of similarities between your and several other accounts. This, in itself, doesn't mean that any wrongdoing has been done from your side, however, the Payout team is obliged to follow the procedure and to eliminate those suspicions.

To expedite the Verification procedure, please contact our Management at [email protected] and they will instruct you what documents to provide in order to verify your account and to what email address should those documents be sent.

Our F&R team will handle your case as a top priority.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

So does casino extreme no longer give loyalty spins after a deposit? This is second time I've deposited and not received any loyalty spins the next few days. I deposited the same amount at Brango'and extreme and Brango'had given me loyalty spins for three days now. They were both bonus free deposits. Just don't understand why it does seem like they have become stingy with the spins since I've started depositing.  Kinda disappointing, guess that's how they reel you in tho, fast payout and lots freebies until you deposit, then bam nothing!

Hello Miskatlyn,

We will forward your concerns to Casino Rep and hope that you will get a response in the shortest possible time. Keep an eye on this thread.

Hello Brendan Graham,

We will be closing this complaint due to inactivity of submitter.

 I have changed my email three times here at extreme and had to re verify it each time. Every withdrawal I have made has had to be done by you I think? Just changed and verified my last email changed still do not get your payout request emails? It really cannot be me. I went from yahoo to gmail to outlook msn so it is not me. I get all promo emails etc... had three in my inbox today but no payout request mail?

I emailed I went to chat and both times they did not help and both closed chat on me?

I would like to say, I have no problems getting payout request from yabby casino brango or limitless so I truly do not understand. Very frustrating to have to go through this every time I want to cash out via bitcoin. Probably any method I assume. I was told banking or other was going to fix this a  long time ago. Oh how I was hoping this last new email would work but no go. This is one reason I have not played much the last month  here. Doubt I will until it is absolutely fixed. I still am not paid by the way. I have verified my emails each and everytime and my new one is also verified  , meaning I have had to do this three times and you have to wait a week for them to email back to ok that documents were excepted.

Thanks,

Shirley ciara64

Hello Ciara64,

Thanks for reaching out to us. We will ping Casino Representative about your concerns in order to help you. Please keep an eye on this thread.

Thank you for the help! Thank you to Michael who always takes care of this manually ;) Just received my payout request and hope they can find out why I don't receive them at any email !!

Hello Ciara64,

We are so happy to hear such a good news from you! Enjoy your winnings and further entertainment! 

What is the reason for Brango, Yabby and Extreme Casinos to require 2 verifications from 2 email addresses to make a withdraw????

I must have taken 20+ selfies to withdraw from these casinos or is it because Im so sexy they want more?

Mikey,

Thank you for the reply. I have sent in what was requested. It has a week and I have not received any update, or even a single response to any email. This is starting to seem like they a purposely drawing it out so that I just lose my balance. Can you try and get me an update on this? Thanks 

Yes, same here, put on hold. If Mikey13 could speed things up for me,  I'd be very appreciative. 

I'm trying to change my email with Brango, thanks

Hello Miskatlyn,

We hope that you are well and safe.

Please note that Casino Extreme and Casino Brango both have a Loyalty Rewards program. Although one of the most important requirements for receiving a Loyalty Reward is a deposit, it is not the only requirement. Our Promotions Department takes multiple parameters into account, such as wagering, previous bonus redemption and active session time, among other things. 

Nonetheless, rest assured that Casino Extreme will always look after their Loyal patrons and we will make sure our appreciation is known.

Please keep an eye on your inbox in the coming days as many good things are on your way!

Kind Regards,

Mikey

Casino Management

Hello Djshakka,

We hope that all is well,

We have reached out to our Banking Department and have received confirmation that your account is fully verified for instant withdrawals.

Please contact our Customer Service in order to receive instructions on how to finalize your first withdrawal. Hopefully, the first of many more to come!

Congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Ciara64,

We hope that you are well and safe.

It's delightful to hear that you have received your payout at the Casino! We are always looking on finding ways to meet our patrons needs and we are always ready to make exceptions when exception is due. 

We must apologize for the initial inconvenience of requesting your email address to be changed, however, this is only done to maintain our players' account security. At the moment, our tech team is investigating your account to see what could be causing the issue. Also, we would like to ask you to also check everything you can on your side as any findings you come to may help in sorting your account out.

Thank you for your understanding!

Kind Regards,

Mikey

Casino Management

Mikey,

Yes I am good now. Thank you for your assistance! 

Hey so I went on your guises blog and I seen on there that I can get 100 please spins for following you guys on Instagram and liking and posting a picture on my story Of your guys is promotion then I do that too send it to you guys through a message on your guises Instagram page and I did so but literally it's been about a year and still haven't received a damn thing from you guys you guys keep telling me to wait hold on the wind with Liz please be patient etc. and nothing and I was going to really really get upset about the whole ordeal thinking that I'm being treated unfairly Here's the proof and that  I'm telling the truth 

Immaturseven37

This post is for Casino Extreme and here is a spoiler alert, Im about to shit all over your casino and shady business operations. 

I just deposited $20 btc with no bonuses and was able to bring it up to around $200 then started loosing so before I went below $50 I made a withdraw request. I spoke to a live chat person as instructed and he told me to please be patient since there are so many people requesting withdrawls at the moment. (why would you advertise instant withdrawls when you know you cant deliver such a thing?, it only makes your casino look bad because, like a politician, its all b.s.) So, while Im waiting for my "instant" withdraw I get an email "request denied further verification needed" And then I try to log on to your casino and realize that I am banned? You locked me out of my account. Seriously, WTF is going on here? Why am I not able to log into my account with no reason? Or if there is a reason can you tell me what I did wrong? 

Hey Immaturseven37,

Thanks for reaching out to us. We will forward your concerns to Casino Rep, and we are sure that you will get a quick reply on your post. Keep an eye on this thread.

At this point they can keep the $20 and consider it a gift. It is actually a small price to pay to find out if a casino is legit or not. I cant imagine if I deposited a large amount and was treated this way. How are these guys able to stay in operation?

SinMore that's typical of extreme and their sister casinos nowadays. Literally full of liars and scumbags. Pieces of shit that only want your money and happily lie to get it.