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Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread
- Started by
- Mikey13
- Casino Rep 604
- last active 5 days ago
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Casino Brango
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Yabby
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- Replied by
- Dexterkaty
- at Feb 10, 23, 04:30:20 PM
- Newbie 2
- last active 11 months ago
Bobby Casino has been the best online casino! It has the best bonuses! I love it!
3.2/ 5
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- Replied by
- James Heusser
- at Feb 10, 23, 09:15:46 PM
- Full Member 211
- last active 8 hours ago
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- Replied by
- Fiskrob
- at Feb 13, 23, 04:03:07 PM
- Newbie 10
- last active 1 year ago
Hey guys, first and foremost thx for all the knowledge and input you guys provide. I made a deposit last night to Brango Casino by bitcoin. It was confirmed through the blockchain late last night but Brango hasn't received the funds. Anyone have any experience with trying to locate where their crypto monies ended up?
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- Replied by
- Fiskrob
- at Feb 13, 23, 08:39:03 PM
- Newbie 10
- last active 1 year ago
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- Replied by
- Anchi
- at Feb 14, 23, 01:32:16 AM
- Admin 13545
- last active 1 day ago
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- Replied by
- Anchi
- at Feb 16, 23, 07:29:13 AM
- Admin 13545
- last active 1 day ago
Hello Fiskrob,
We are still waiting for your credentials. Please send us via private message.
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- Replied by
- ericadawn11-0
- at Feb 16, 23, 12:30:43 PM
- Full Member 232
- last active 1 day ago
I've deposited and withdrew several times at casino extreme.
I deposited using my card last month and won a decent amount however The credit card verification was never completed and I ended up playing the money down to zero. And then again yesterday I have deposited using that same debit card and won again and this time I'm not touching it until I get to withdraw it and yet they still say that the credit card verification has not been verified even though I had already sent in my documents last month and then again yesterday for a total of five times for the same card. they are not verifying my card and simply telling me that my withdrawal request is declined. If they can take my debit card deposit and let me spend it there they need to complete the verification process so I can withdraw from it . No help from support and the banking department is not bothering to verify my credit card just keeps on declining my withdrawal requestRated:0.4/ 5
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- Replied by
- ericadawn11-0
- at Feb 16, 23, 12:41:18 PM
- Full Member 232
- last active 1 day ago
casino extreme
I made a withdraw request last month and sent in my verification Documents ended up paying my balance down to zero waiting on them to verify my card. Won again yesterday they still have not verify my card and wanted me to resubmit my documents again it has kept declining my withdrawal request ever since then. My user name is ECRAIGRated:0.4/ 5
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- Replied by
- mannip24
- at Feb 16, 23, 02:40:00 PM
- Jr. Member 55
- last active 5 months ago
User name is Grober. I got a serious issue with brango. I been a depositor there for three years. Lost about 600 just this weekend. They give me a chip for 20 I make the play through they take out the extra 500 dollars I had so they give me 60 dollars left in my account after I cleared bonus. That is my money fair and square. I win 700 on black jack and they steal all of it because I was betting 12 dollars and hand. This is fraud and theft. Please help me!!!
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- Replied by
- James Heusser
- at Feb 16, 23, 05:04:30 PM
- Full Member 211
- last active 8 hours ago
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- Replied by
- James Heusser
- at Feb 16, 23, 05:04:59 PM
- Full Member 211
- last active 8 hours ago
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- Replied by
- James Heusser
- at Feb 16, 23, 05:14:06 PM
- Full Member 211
- last active 8 hours ago
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- Replied by
- James Heusser
- at Feb 16, 23, 05:14:07 PM
- Full Member 211
- last active 8 hours ago
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- Replied by
- mannip24
- at Feb 16, 23, 05:42:43 PM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- mannip24
- at Feb 16, 23, 05:42:44 PM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- mannip24
- at Feb 16, 23, 10:46:22 PM
- Jr. Member 55
- last active 5 months ago
SinMore wrote
At this point they can keep the $20 and consider it a gift. It is actually a small price to pay to find out if a casino is legit or not. I cant imagine if I deposited a large amount and was treated this way. How are these guys able to stay in operation?
Your lucky I lost 10,000 there over the years to learn these guys are scum
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- Replied by
- mannip24
- at Feb 16, 23, 11:00:52 PM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- ajsouthside
- at Feb 16, 23, 11:13:57 PM
- Newbie 7
- last active 4 months ago
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- Replied by
- mannip24
- at Feb 16, 23, 11:25:10 PM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- Cheriberi
- at Feb 17, 23, 10:05:57 AM
- Sr. Newbie 27
- last active 2 hours ago
I tried 4 times to request my free weekend spins from Extreme Casino, & waited in a cue of 27, only to get basically " hung up on" by chat. Wouldn't answer my question, tell me what was going on, nothing. Super rude and uncalled for. 4 TIMES!!!! This may just be the last straw. I deposited on Thursday and didn't get any kind of bonus spins, loyalty, cash back, zero. I thought, well, at least I'll get the weekend spins. Or is it just me it's happened to? Wow. I'm still tripping about the customer services rudeness!! I've always been super polite, even when I didn't get the answer I wanted. So disappointed. Oh well. I haven't won there in forever anyway, don't know why I keep handing over my money. Maybe it's time for a change. Anyone else having issues?
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- Replied by
- ravinder reddy
- at Feb 18, 23, 02:57:05 AM
- Newbie 1
- last active 1 year ago
I just joined yabby and Brango yesterday after following threads here for a month. Deposited 150 ish (and lost) sent two more deposits 9 hours ago. Fully confirmed on the blockchain but not showing on my balance. Whenever I go to chat for bell I wait for 10 people then when it gets to me they just leave chat.
terrible support. Where's my money?
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- Replied by
- Anchi
- at Feb 18, 23, 05:15:38 AM
- Admin 13545
- last active 1 day ago
ravinder reddy wrote
I just joined yabby and Brango yesterday after following threads here for a month. Deposited 150 ish (and lost) sent two more deposits 9 hours ago. Fully confirmed on the blockchain but not showing on my balance. Whenever I go to chat for bell I wait for 10 people then when it gets to me they just leave chat.
terrible support. Where's my money?
Hello ravinder reddy,
Please provide us with your casino username via private message.
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- Replied by
- Anchi
- at Feb 18, 23, 05:16:34 AM
- Admin 13545
- last active 1 day ago
Cheriberi wrote
I was told the same. Did you receive free weekend spins? Chat just keeps disconnecting me when I ask. RUDE! Just tell me something!
Hello Cheriberi,
Please provide us with your casino username via private message.
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- Replied by
- Anchi
- at Feb 18, 23, 05:17:15 AM
- Admin 13545
- last active 1 day ago
Manaboi92 wrote
Missing deposit for over 12 hours and live chat no help
Hello Manaboi92,
Please provide us with your casino username via private message.
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- Replied by
- mannip24
- at Feb 18, 23, 07:30:34 AM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- Bama25
- at Feb 18, 23, 08:01:12 AM
- Jr. Member 62
- last active 1 day ago
I have noticed a sharp decline in loyalty rewards and spins in general. It seems to coincide some with bitcoins fluctuations, when it's down the freebies get shut down, but that's unconfirmed. Anyway they were my go to for a long time now i sporadically deposit with them. Good luck
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- Replied by
- mannip24
- at Feb 19, 23, 09:46:57 AM
- Jr. Member 55
- last active 5 months ago
Can't even get them to send history of my bets and bonuses. Already caught them lying to someone here and to someone elsewhere about me doing thar overbetting before clearing the bonus. I never bet higher than $3 dollars during the entire bonus. I cleared the 800 play through and the access $500 that was over the max cashout was withdrawn by them and I was left with $60 real money no more bonus money. This is really sad they would do this someone they have made so much money from in the past. That always plays fair
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- Replied by
- mannip24
- at Feb 19, 23, 09:51:08 AM
- Jr. Member 55
- last active 5 months ago
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- Replied by
- mannip24
- at Feb 20, 23, 07:04:41 PM
- Jr. Member 55
- last active 5 months ago
https://1drv.ms/u/s!AmsTb4i4szF3g4gDuHr4hzisq2edtg
The link is the proof I completed the bonus successfully. Between lines 7850-9782 is 100 percent proof I completed the all the terms of my bonus. This is a shame they are making me do all this over a little 700 dollars when they make ten times that off me every single year.
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- Replied by
- Berks
- at Feb 21, 23, 02:25:36 AM
- Mighty Member 4535
- last active 10 months ago
Hello Manaboi92,Cheriberi,ravinder reddy,
We are still waiting for your credentials. Please send us via private message so we can reach out to Casino Rep in order to help you.
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- Replied by
- Robin Campbell
- at Feb 21, 23, 08:05:48 AM
- Newbie 1
- last active 1 year ago
IVE BEEN WAITING FOR ATLEAST THREE WEEKS FOR MY PAPERS TO BE APPROVED AT BRANGO.. I'VE REPEATLY SENT WHAT THEY'VE ASKED FOR. NOW THEY WANT AN ACCOUNT VERIFICATION FORM THAT WILL NOT DOWNLOAD FROM THE LINK THEY PROVIDE ON MY WITHDRAW PAGE. I EMAILED THEM AND ASKED TO PLEASE EMAIL ME A LINK THAT WILL WORK. THEY IGNORED THAT WHOLE ISSUE WHEN THEY REPLIED TO MY EMAIL. THEY TOLD ME INSTEAD THAT CRYPTOCURRENCY WAS THE ONLY WITHDRAW METHOD SINCE OFCOURSE I DEPOSITED WITH MY DEBIT CARD. WHY DO THEY EVEN ACCEPT DEBIT AND CREDIT CARDS IF YOU CANT WITHDRAW YOUR WINNINGS THOUGH THAT METHOD????
resteele32
ROBIN CAMPBELL
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- Replied by
- hbryan75
- at Feb 21, 23, 04:59:11 PM
- Sr. Newbie 19
- last active 2 months ago
Hello Mikey,
I was playing today at casino extreme and I saw an advertisement for 20% cash back if playing with crypto. I contacted the live chat and asked for it only to be told that the management has decided to give it only to the vips? Upper silver platinum players? Says. Nothing about this in ad . Then I got told the email I received was old. I told them it wasn't an email . I have multiple screenshots of this ad. It's absolutely false advertising if they don't follow up what they are advertising? Thank you.
Hbryan75
Heidi
4.6/ 5
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- Replied by
- Berks
- at Feb 22, 23, 03:33:09 AM
- Mighty Member 4535
- last active 10 months ago
Hi Robin Campbell,
Thanks for reaching out to us.
May we ask which documents you have submitted to the Casino for verification?
Required documents are:
- ID / Driver license/ Passport
- Utility bill
- Proof of residence
- Selfie (with holding your ID )If you did all the required steps, we will reach out to Casino Rep and inquire about this issue.
Thank you for cooperation.
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- Replied by
- Berks
- at Feb 22, 23, 03:34:51 AM
- Mighty Member 4535
- last active 10 months ago
-
- Replied by
- Mikey13
- at Feb 22, 23, 06:18:46 AM
- Casino Rep 604
- last active 5 days ago
Hello mannip24,
Hope that you are well.
Your account has already been reviewed and we have provided an explanation as to why your winnings were voided. You have breached the terms of the promotion by betting over the $10.00 limit.
When playing with any bonus at Casino Brango, the terms of the promotion remain in full effect all up until all balance is cleared from said action and another one is made. This is one of the quintessential rules of our Establishment as it is the only way the Casino is able to provide correct and instant payouts. This rule has been in place ever since Casino Brango first started operating, years ago.
The terms are visible at all times on the official Casino website:
https://casinobrango.com/terms-and-conditions
7. Bonuses and Promotions
7.1. General Bonus and Promotion Rules
7.1.22. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions."
We understand that this is not a pleasurable experience, hence the Management has added a bonus to your account which you have played.
Thank you for your understanding.
Kind Regards,
Mikey
Casino Management
Rated:5/ 5
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- Replied by
- Mikey13
- at Feb 22, 23, 06:23:35 AM
- Casino Rep 604
- last active 5 days ago
Hello Robin,
We hope that you are well and safe.
Please note that we have reached out to our Banking Department and we are happy to inform you that your account has been successfully verified!
If you check your inbox, you should have received an email from our side notifying you of the status of your account verification.
Please contact our Customer Service through live chat to receive instructions on how to proceed with your withdrawal request.
Thank you for choosing Casino Brango and good luck playing!
Kind Regards,
Mikey
Casino Management
Rated:5/ 5
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- Replied by
- mannip24
- at Feb 22, 23, 12:22:02 PM
- Jr. Member 55
- last active 5 months ago
-
- Replied by
- Bigdock00
- at Feb 26, 23, 03:07:58 AM
- Newbie 2
- last active 1 year ago
-
- Replied by
- Berks
- at Feb 26, 23, 09:53:09 AM
- Mighty Member 4535
- last active 10 months ago
Hello Bigdock00,
Thanks for reaching out to us.
According to their T&C:
- "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.
Please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account.
Thank you.
-
- Replied by
- Basescoach
- at Feb 26, 23, 05:09:13 PM
- Sr. Newbie 16
- last active 2 days ago
Yabby verification process is a joke. I requested a withdrawal on 2/15 and was told via email from [email protected] that I was required to send ID and selfie (only transacting with crypto) to be verified. I did so immediately, sending them to [email protected] as their email instructed. I also copied [email protected], as they had sent the email. I noted in my reply that I was ALREADY VERIFED at not one but 2 of their sister casinos - Limitless and Brango.
10 days passed, and nothing. Very early yesterday I reached out via chat, and Greta (who was very patient and helpful) asked me to please resend. Why? She confirmed they'd been received, so they're essentially asking me to do the same thing but expect a different result? She said she thought the verification process would be very quick due to the already elapsed time and the fact I was having to resend, but here we are 36+ hours later and nothing.
Username is B*******
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- Replied by
- Berks
- at Feb 27, 23, 02:07:00 AM
- Mighty Member 4535
- last active 10 months ago
Hello Basescoach,
Thanks for elaborating your issue to us. We will notify Casino Rep in order to speed up the process if it's possible.
Keep an eye on this thread.
Thank you.
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