Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Bonuses are the devil. Too many loopholes to fall through , some casinos prevent you from violating the terms and conditions but most are setting a trap. 

So I've been playing online now for over 15 years
and I decided  to this casino because of the fast payout mentioned on the net..

So made 4-5 deposits via Skrill today

and now wanted to pay out a small sum also via  Skrill

and according to the chat,

they said also to me

the document check takes up to 5 days !?

In 2022, this is probably no longer up-to-date.. 5 Days..?

And I asked specifically, apparently  in the chat
i only need my passport or driver's license..!?
they said  to me yes only passport ..

Is that really true or does it mean after 5 days we need more documents...?

I only know that things from dubious Caribbean casinos licenses..?

Hi Barny1100,

Can you please private message me your Casino username so that we can contact Casino representative regarding your concerns.

Hi Purple7,

This is what we received from the Casino representative:

"This player had to deposit for Raider spins a minimum of 50 dollars/Euros because the exchange rate has been the same for the last 180 days. And since the beginning of the year, he has paid 30e.

This is a classic example of a free bonus abuser, because he tries to take all possible free coupons several times during the day, but it doesn't work, because the coupons are arranged to rotate randomly on a daily basis just to prevent this kind of abuse."

Also, we've been told that you were claiming free spins every day in Casino Brango and Yabby, and you complained about them. 

Hi Cb4aubs,

We were informed that your account has been verified. 

We are waiting for the update about your other concern for having 2 active bonuses on the same account.
Keep you posted.

Payout nothing goes Instand ore fast here ...

So after you checked my documents yesterday...

I gambled away all my winnings "of course" again .. 



and from now on I can make immediate (i.n.s.t.a.n.d) withdrawals that you are so proud of according to the mail...!?

So today again "a few" more Skrill deposits made!

And now wanted to withdraw 550 via Skrill

But nothing happens I:N:S:T:A:N:D like in other casinos and I was promised by email from your finance department today
NO!

On the contrary, I receive an email to withdraw I should write to support to complete the payment!?

So chat contacted this meant an hour ago!
is not INSTAND at the moment because there is a lot going on at the moment :)
becomes " 5-10
 minutes " !?
(As I said, that was an hour ago!)

Its over an hour now where is my I.N.S.T.A.N.D or 5-10 minute payout..?

All my deposits (also almost the payout amount) is the only thing that went immediately here as it looks...

Because the INSTAND payment is still being processed and not even approved ..!?

I feel completely fooled here have been playing online for over 15 years but I only know such practices from badly rated Caribbean licenses

I don't understand where all the reviews on the net and self-praise of the lightning payouts come from..!?

So when is the payout REALLY at least approved...!?

Hi Barny1100,

Can you send us please your Casino username via private message, so that we can contact Casino representative in order to resolve this issue.

Hey Purple7, 

Hope that you are well and thanks for reaching out. 

Apologies for the delayed response. 

We have checked your account and as far as we see here, all exceptional coupons which were sent to you were claimed. 

Regarding the RAIDER50 coupon, the requirements for that coupon state that you are required to make at least $50 in deposits in the past 180 days. For that time period, you have made $30 in deposits. 

I do hope that this helps. Please let me know if there is anything else that we can help you with. 

Kind regards,
Mikey 
Casino Management

Hey Cb4aubs, 

Hope that you are well. 

We have checked your account and unfortunately, there was something called mixing funds that happened. 
On 9/12 you claimed free spins and converted them into real money and from that point, your verification procedure began. 

On our T&Cs, we are very strict regarding any multiple actions which can occur, and by that, we mean that any next action may occur when a player's balance is below $1. 

In this specific case, you have claimed free spins on top of your withdrawable balance and that is, unfortunately, a direct breach of our Terms and Conditions. You can find that term on this link - Casino Extreme T&Cs under point 7/7.1-j.

We do apologize for any inconvenience. 

On the other hand, your account is now fully verified and you are fully eligible for the next instant withdrawals that will occur! 

Hope this helps and please let me know if there is anything else that we can help you with! 

Kind regards,
Mikey
Casino Management

All of a sudden there are no promos and you offer zero ndb's. What is going on? Chat is no help at all. 

 I never received an email stating I was verified, I just logged in the other day & saw I could make a withdrawal since the big red sign saying verification required wasn't there. Since September 12th I requested a withdrawal because I was able to playthrough my "active bonus" & waited almost 2 weeks for a drivers license & selfie to be verified. Had an email saying we took your money & reason for is... i had an "active" bonus while playing with "active bonus" is not possible since if a person had an "active bonus" currently & tried to redeem another bonus the system want let you since that member is currently playing with an active bonus. You would have to click cancel where the play button appears when u activate the bonus & click cancel it'll pop up saying are u sure u want 2 cancel...so it's not possible for what you guys are claiming. 

I've had issues when my balance falls below $1.00. The rollover is cleared in the cashier but there's still a rollover and I was still using bonus funds. I know because I tried to make a withdrawal and they said I still had a rollover even though it wasn't showing. Bonuses, whether no deposit or match , have a lot of strings attached. 

What's going on with yabby? I am having a hard time getting the pages to load if I can login at all. Also, I have been waiting over a week to get my documents reviewed for verification. I have sent a few emails to support and have not heard anything back. Any suggestions on what I can do to get over this hurdle? username is beda****

Hi bedazzle,

Thanks for sharing your account details with us. We will get in touch with Casino Representative regarding your issue. Keep you posted.

Hi  Cb4aubs,

We have pinged them again, so you will get reply as soon as possible. Keep you posted.

Hi pd77,

We have informed them about your concern, once we get an update we will let you know, or Casino Representative will reach out to you on your forum thread. Keep you posted.

Hey bedazzle, 

Hope that you are well and thanks for reaching out. 

We have checked with the banking department and a couple of documents to complete the verification are missing so please do check their email. I won't be mentioning it in more detail here to avoid sharing sensitive data on a public post. Also, I have asked the banking team to resend the email to you. 

Regarding the user experience on Yabby website, recently, the server has been updated, so for that matter please restart your device to clear any residual cache I am suggesting clearing all the residual cache from your device as well. 

Hope this helps, and, please do let me know if there is anything else that we can help you with. 

Kind regards,
Mikey
Casino Management

Thank you but I don't need assistance, it was a reply to the post above mine about what happened when your balance falls below $1.00 and the mixing of bonus funds. Just letting them know it has happened to me and it's easy to do.

Hi Barny1100,

We are still waiting for you username. PM me to be able to reach out the Casino and help you.

 I never received an email stating I was verified, I just logged in the other day & saw I could make a withdrawal since the big red sign saying verification required wasn't there. Since September 12th I requested a withdrawal because I was able to playthrough my "active bonus" & waited almost 2 weeks for a drivers license & selfie to be verified. Had an email saying we took your money & reason for is... i had an "active" bonus while playing with "active bonus" is not possible since if a person had an "active bonus" currently & tried to redeem another bonus the system want let you since that member is currently playing with an active bonus. You would have to click cancel where the play button appears when u activate the bonus & click cancel it'll pop up saying are u sure u want 2 cancel...so it's not possible for what you guys are claiming.

Hi Cb4aubs,

We will ping them again regarding this issue. Please keep you posted.

Hi Barny1100,

We will consider this case closed due to submitters inactivity. If we get any information about your account details, we will open the case again.

Hey again Cb4aubs! 

We are, once again sorry for the inconvenience but please note that mixing funds is a direct breach of our Terms and Conditions and in this particular case, you have played with a bonus balance on top of your withdrawable balance. 

On the other hand, as mentioned, you are now fully verified and eligible for INSTANT WITHDRAWALS. 

Hope this helps and please do let us know if there is anything else that we can help you with. 

Kind regards,
Mikey
Casino Management 

This is too easy not to understand & its obvious yall have me mixed up for another player because simply there's no " mixing funds" here. 

Since September 11th I requested a withdrawal because I was able to "playthrough" my "active bonus" & waited to be verified.weeks later I get an email From them to say i had an "active" bonus while playing with "active bonus" is not possible since if a person had an "active bonus"currently & tried to redeem another bonus the system want let you since 1 is currently playing with an active bonus. You would have to click cancel where the play button appears when u activate the bonus & click cancel it'll pop up saying are u sure u want 2 cancel...so it's not possible for what they're claiming. Also my balance never did drop below $1 because once I was able to achieve the playthrough amount along with Max cashout at $50, I left the balance at $61 & some change & never did touch it until I was allowed to withdraw. Also keep in mind yalls server was on & off constantly with an host error 504 on yalls end. Sometimes you could log in & sometimes u couldn't or you would get logged in & the page wouldn't load & so on. 

So I took two weeks off from this group to let things settle with all of their issues. I've made a few deposits at yabby and limitless and I can confirm they are still having connection issues, the issues aren't as bad as before but they are still aggravating. Especially when the only coupons offered have massive slots only rollovers. And the loyalty chips are an insult. Deposited $100 at yabby and received a $10 chip max co $30. Made a $200 at limitless and received a $40 chip max co $80, with massive rollovers. And the comp points at limitless are a joke. I'll finish out this deposit and whatever subsequent loyalty chips they give me but I'm not making any more deposits unless they make some MAJOR player friendly changes. I'm sick of all of the casinos screwing the players over , you can't make these types of changes and not expect to lose players, we aren't stupid.

So, I was told today by chat at Brango and, I assume the same is for extreme and yabby due to the fact that I have no promos  offered to play, that my bonus to cash ratio is to high. So, how do I lower it??? Play without a bonus? 

Hello snb6448,

Can you please send me your Casino username via private message so that we can get in touch with the Casino Representative.

Hi pd77,

We will forward to them your concerns in hopes that the system could be changed, so the players can be satisfied.

I ended up closing yabby and limitless , maybe I'm playing with scared money, I'm not sure but deposit after deposit going straight to zero is not much fun, this isn't the same reel time gaming software I played years ago. If it was I would've scraped it 20 years ago. It's almost like you have to hit a random jackpot to even have a chance. I'm guessing my online gambling days are numbered because I only have one active online casino now, if I lived in a state with brick and mortar casinos with  sportbooks I'd definitely be done online. Something just isn't right,

Hi snb6448,

Thanks for sharing your account details, we will notify Casino Representative in order to resolve this issue.

Hello,

I need help. Lol didn't know where to go or to talk to. I'm having an issue with Yabby Casino...but I don't think it requires a complaint. I went to wirhdrawl just under 500 yesterday and like every time in the past.. I CAN NOT reply to their withdrawal request confirmation email. THEIR email rejects it. For some reason they can't receive emails from Outlook?? Anyways I decided to go ahead and change my email on file with them so I didn't have to deal with it again in the future.. Well that was yesterday at 3pm. I have done this with Casino Extreme and limitless Casino answer it happened almost instantly. The runaround they have been giving is crazy. All you have to do is take a selfie with a piece of paper saying yabby casino, the date and your username. I have sent it to four or five different emails and they are not replying I go to live chat and they tell me to do one thing support email if you do another.

My question to you is, is there a Rep I can speak to? I had some words with one of the support people and I think they're delaying on purpose. I really don't want to file a complaint for something so simple. Like I said.. It took their sister companies a few minutes to do. Do you know if they have a Rep I could explain this to and maybe get it resolved quickly.

Thank you very much and hope to hear from you soon.

Best Regards, 

Greg Malott 

Hello Anchi,

I need help. Lol didn't know where to go or to talk to. I'm having an issue with Yabby Casino...but I don't think it requires a complaint. I went to wirhdrawl just under 500 yesterday and like every time in the past.. I CAN NOT reply to their withdrawal request confirmation email. THEIR email rejects it. For some reason they can't receive emails from Outlook?? Anyways I decided to go ahead and change my email on file with them so I didn't have to deal with it again in the future.. Well that was yesterday at 3pm. I have done this with Casino Extreme and limitless Casino answer it happened almost instantly. The runaround they have been giving is crazy. All you have to do is take a selfie with a piece of paper saying yabby casino, the date and your username. I have sent it to four or five different emails and they are not replying I go to live chat and they tell me to do one thing support email if you do another.

My question to you is, is there a Rep I can speak to? I had some words with one of the support people and I think they're delaying on purpose. I really don't want to file a complaint for something so simple. Like I said.. It took their sister companies a few minutes to do. Do you know if they have a Rep I could explain this to and maybe get it resolved quickly.

Also I'm sure this isn't the place for me to contact you.. if there's a way to message you or the correct way to do it just let me know.

Thank you very much and hope to hear from you soon.

Best Regards, 

Greg Malott 

Hello Greg,

Please send us your casino username via private message . We will ping Casino Representative in order to resolve your issue. 

Does Yabby casino have a Rep I could speak to? 

Hello Gpro54,

Just in case provide us with the username, and we will reach to them to reply on your thread directly on forum.

Yabby doesn't honor codes posted online ...and extreme is horrible..I've deposited at least 300 just today and can't even get a bonus with a max cashout over 50 . This is ridiculous especially since the bonus doesn't hit either no games are hitting and I email promotions they denied bonus and the. Pitboss doesn't respond to my email !!! Frustrated and I'm a long time loyal player in a super platinum vip player !!!!! 

Hi Kellie072087,

We understand your concerns. We will try to inform Casino Representative regarding this issues, and to get back to you to reply on this thread directly. 

Can you please send us your account username via private message, to provide Casino with your credentials in order to check your account?

Hi snb6448,

We are still waiting for the update from the Casino Representative. We will  send a reminder email. Keep you posted.

hi yabby casino I'm logged out and won't let me log back in why??? Steven lemon username; lemonade83 date 08/10/2022 @ 7:07 am

Hello Lemonade15,

Thanks for sharing with us your account details. We will ping Casino Representative about your issue. Keep you posted.

Hi Gpro54,

We are still waiting for your credentials. PM me to be able to help you.

Hi Kellie072087,

We are still waiting for your credentials. PM me to be able to help you.

Hi Kellie072087,

Thanks for your credentials, we will contact Casino Representative in order to resolve your case. Once we get some update we will back to you. Keep you posted.

Hi Gpro54,

We will consider this case as CLOSED due to inactivity of submitter. 

Hi Lemonade15,

We are still waiting for the update. We will send a reminder email in hopes that we will get some information about your issue. Keep you posted.

Hello Kellie072087,

Hope you are doing well!

Please note that you used 3x the amount of your deposits in bonuses since the beginning of the month in Yabby. Your last four actions are free bonuses and the team currently cannot process anything free. The coupons you attempted to redeem either exceeded the maximum allowed numer of redemptions or are not available for your account by primary settings. 

Situation in Extreme is similar. Double the amount of deposits was given in free bonuses since the beginning of the month and last two actions were free. Also, both events log show at least two free bonuses in-between deposits on average. 

As soon as eligible, our customer support will easily process free bonuses upon your request!

Kind Regards,
Mikey
Casino Management Representative
 

Hello, I recently contacted yabby support about Bitcoin withdrawals and was assured by the chat rep that no validation would be required if I deposited with crypto.

I deposited and then proceeded to win 1400 dollars which I played down to 1000 and attempted to withdraw. I then was informed by the banking department that I had to validate conveniently after I tried to withdraw 1000 dollars.

I have emails from the support staff that state no validation for crypto including the chat messages between myself and your support staff.

It's predatory that you're support staff assured me it wouldn't be required and now that I have a substancial amount to withdraw they all of a sudden see a problem with it

My user name is MikeBSlots and I would like my money please.

Hi MightBeMikeB,

Thank you for reaching out to us. We will notify Casino Representative, and once we get some updates we will back to you, or Casino Rep is going to reply you here on the forum. Keep an eye on this thread.

Yes as of now that is the case ..when I posted this is was not the case ! I still stand to say just because bonus are given they still are horrible and don't even give players even a small chance for a win ..this at least has been my experience for the past month maybe a little more . Thank you and I appreciate your response to the matter :) 

I recently referred a few of my friends to the 4 casinos in this post and the only one that's had any problems happens to be the one who has a big win. 

Doesn't bode well for me referring any more 🙄