Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I figured it out! Aaron solved it for me. Please let them know how amazing he is and how he took so much time and got us to a place of understanding on what happened

Thank you for letting us know Jambitionn. Glad everything was sorted out. We will now mark this as RESOLVED.

I don't know why they care about how many coupons we redeem literally 99% of those winnings goes right back to them and into their bank account it's in their best interest to allow us access to as many bonuses in a row as possible being through odds they're going to get all the winnings into their bank account what they don't like extra money

No deposit bonus listed not currently available wouldn't let me claim bonus code for free spins.

Hello Sarah,

I hope you're well.

Can you please tell me what bonus are you referring to? We shall check it immediately!

Kind Regards,
Mikey
Casino Management

Hi CW,

I trust that you're well and safe.

Please note that bonuses are incentives for users to join and participate in our games. However, given that bonuses are, in fact, free funds from the Casino, they have to be monitored and checked regularly as it may be quite costly to leave them unchecked. Simple rules that are in place on our Casinos, such as the loose requirement of not having multiple promotions in a row, make sure that bonus funds are spread fairly and equally across all users.
That way, we can continue providing a healthy amount of promotions to our Loyal patrons.

If you have any questions regarding a specific promotion, please do not hesitate to contact us!

Kind Regards,
Mikey
Casino Management

My last 3 referrals have immediately been placed into bonus hunter status this is f*** b*** I'm f*** sick of this s*** man. 

You have ignored my emails you have ignored my messages and completely ignored me in general so obviously there's no longer a friendship here. 

Every one of my new referrals gets put into bonus under status before they even have a chance to f*** deposit. 

Your algorithm is too strict you are f*** my friends out of their money and I don't appreciate it. 

I'm about to wash my hands of all of your casinos if this isn't rectified immediately. 

Yabby just did me dirty after I hit 2.6k and just gave me $50. 

My balance was .50 cents and there was no playthrough and continued to play and won 2.6k. They said my mco was $50 but it never took the excess like it always does if it was $50. I did not win anything from the freee spins and plaid with what I had left prior.

Hello Deeeeeeezy,

Can you please tell us if you have claimed any bonuses?

Thank you.

Thank you for providing more information, Deeeeeeezy. If you would like us to contact the casino rep please send us your casino username via private message.

hello i am a new member of this lcb . Someone told me that someone could help me here since im having trouble with yabby . I never had a problem before and made deposits andd recieved winnngs from a no deposit but today even tho i beat the hifh play through and i put alot of time and energy to beating the wager they are trying to decline my payout when i won fair and square they didnt give me any reason to as why and it was with code oneit30 i won .

Hello Cryandre,

Welcome to LCB!

Please send us your casino username via private message and we will contact the casino rep and ask about this matter.

Thank you.

[2024-10-30 04:21:07] [Live Support] Welcome to our Casino!
How may I be of your assistance today?
[2024-10-30 04:21:07] [deeeeeeezy] Why did they take my winnings away?
[2024-10-30 04:21:07] [Yabby Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-10-30 04:21:26] [Zachary] Hello and Welcome to Yabby Casino! Please give me a moment.
[2024-10-30 04:22:17] [Zachary] Please note that your max cashout was $50 the rest was taken off as the excess balance that is not withdrawable.
[2024-10-30 04:22:39] [deeeeeeezy] I had under a $1 and there was no play through
[2024-10-30 04:24:07] [Zachary] One moment please
[2024-10-30 04:24:30] [deeeeeeezy] and if it was a max cash out it automatically resets to $50 how is it possible I kept playing
[2024-10-30 04:24:42] [deeeeeeezy] that is not right
[2024-10-30 04:26:21] [Zachary] Please note that you tried to withdraw your wings from the 25 free spins promotion that has a max cashout of $50 your first withdrawal was rejected due to your max cashout being $50. So the excess was taken off and your $50 approved and sent your way.
[2024-10-30 04:26:31] [Zachary] - Value: 25 Free Spins on Diamond Fiesta
- Wagering: x40
- Max cash out: $50
- Max bet per hand: $10
- Allowed games: Non-Progressive Slots Only (excluding 777)
[2024-10-30 04:26:40] [Zachary] Here are the coupon rules.
[2024-10-30 04:28:06] [deeeeeeezy] I lost the spins and had 50 cents left from what I had from my balance
[2024-10-30 04:29:34] [deeeeeeezy] When I usually play free spins and I reach my mco it automatically takes of the excess and puts it to $50
[2024-10-30 04:29:42] [Zachary] Please note that the coupon rules still apply even after you finish your wagering or your active balance falls under $1 if no other action is started.
[2024-10-30 04:30:57] [deeeeeeezy] I had had under a $1 to begin with and slowly climbed up
[2024-10-30 04:32:07] [deeeeeeezy] How does that make sense when you usually reset it to $50 why was I able to keep playing once I reached $50
[2024-10-30 04:33:24] [Zachary] One moment please
[2024-10-30 04:35:00] [deeeeeeezy] Like I’ve been playing with you guys for so long and this never happens to me and the one time I win a good amount your gonna do this
[2024-10-30 04:36:03] [Zachary] I am truly sorry upon further inspection the balance you played with was from the free spins we granted to your account. I am truly sorry but there is no way for you to withdraw more than $50 from that balance.
[2024-10-30 04:37:22] [deeeeeeezy] Why do you continue to let my balance climb if my mco is $50
[2024-10-30 04:37:47] [deeeeeeezy] Like that doesn’t make sense
[2024-10-30 04:38:25] [Zachary] That unfortunately happened because your active balance fell under $1 so the system recognized it as lost due to that your automatic coupon reversal didn't happen.
[2024-10-30 04:38:39] [Zachary] I am truly sorry for your inconvenience.
[2024-10-30 04:40:36] [deeeeeeezy] I basically lost the spins and won nothing from them
[2024-10-30 04:41:37] [deeeeeeezy] I still had cents before I claimed the coupon
[2024-10-30 04:41:49] [Zachary] I am truly sorry but you did win the maximum amount that is possible for that promotion the $50.
[2024-10-30 04:44:47] [deeeeeeezy] I’m in a lost for words on how you guys can do this to someone
 

Dear Deeeeeeezy,

Thank you for sharing this. It seems like there may not be much that can be done here. Do you still want us to contact the casino about this?

If you can why would my balance go to $50? I also had like .50 cents prior. It doesn't make sense to be playing past an mco if it were the case. 

Dear Deeeeeeezy,

We contacted the casino rep regarding your question. Please keep an eye on this thread for further updates.

Hello Deeeeeezy,

I hope you're well and safe.

Please note that according to the Terms & Conditions, to which you have agreed upon joining, the Terms of the promotion remain in place after your balance drops below $1.00. Given that you were playing with a bonus that has a $50.00 cashout limit, said term remained in place as you have not made any new fund actions (deposit or bonus) after claiming the bonus.

https://yabbycasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

aa. "Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00."

Thank you for your understanding and should you need any additional information, please let us know.

Kind Regards,
Mikey
Casino Management