Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello Keykeyslots,

We will notify Casino Rep about your concern and hope that reply will come as soon as possible.

Keep you posted.

Hello Keykeyslots,

We hope that you're well.

Please note that we have reviewed your account and as we can see, you have successfully finalized your first withdrawal. Allow me to congratulate you on your win!

You were required to verify your account due to certain red flags are system picked up, however, as they have all been cleared by our Banking Department, everything was sorted quickly and your withdrawal was processed instantly.

We wish you all the best and plenty of luck playing at Yabby Casino!

Kind Regards,

Mikey

Casino Management

Hi  i am a player at all affiliated casinos. however my complaint is about the Tesla Tournament. my user name at brango is queenbee6891 and at extreme Queenbee54. i won 150fs . the the tournament ended august 3rd. i have sent multiple emails to promotions dept and support, i tried  to inquire through chat and they never answer the question and just close my chat. several times. i play with your casino and all affiliated every single day. i've never experienced any negative thing playing with them. i am very confused by this behavior. can you please tell me when the winnings will be awarded?

Yes indeed all settled thank you ! 

Hello Queenbee68,

Thank you for bringing attention to us regarding this issue. We will notify Casino Rep in order to help you.

Keep you posted for any updates.

Hello Queenbee68,

I hope you're well and enjoying your day!

Please note that your reward was pending since 4th of August waiting for you to claim it!

Your free spins are now on your account so simply log in and start playing. Good luck and congratulations for the Tournament placement!

Kind Regards,

Mikey

Casino Management

 Casino extreme has me locked out of my account that I deposited money to and I can't contact customer service and I tried emailing the support team and they just tell me if I deposited through bitcoin I don't have to be verified so now they locked my account for no reason and I can't withdraw or get access to customer service the support tell me I can login to that account and when I try to login it says I'm ristricted can u help me get my money I deposited won and completed playthrough customer service and I tried emailing the support team and they just tell me if I deposited through bitcoin I don't have to be verified so now they locked my account for no reason and I can't withdraw or get access to customer service the support tell me I can login to that account and when I try to login it says I'm ristricted can u help me get my money I deposited won and completed playthrough through bitcoin I don't have to be verified so now they locked my account for no reason and I can't withdraw or get access to customer service the support tell me I can login to that account and when I try to login it says I'm ristricted can u help me get my money I deposited won and completed playthrough

Hello Beep187,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

That is not true. I have requested Fortnightly Cashback a few different times starting mid July, and I keep being told that the promo is not active, you all have no time frame for when it will be active. But one day, whenever that is, when it might become an active reward the casino will send an email about it! So who's lying, the support agents or you Mikey? If the fortnightly Cashback has in fact been active since 8/1 then your casino support agents are a misinformed bunch. If it's not active, why would you make such a bold statement that it's going live by 8/1?

naughtyornaughty - Yabby 

has anyone gotten fortnightly cashback?

I have beef with Casino Extreme - they closed out my account last year and refused to re-open it. So I created a new account last month, made a deposit and lost it, but won from a promo afterwards. Had to get verified again which took 10 or 12 days. Only to be denied, 

"

Hi Peter,

Hope that you are well and safe.

As we can see you already had an account in our casino which was closed on your request 

So this account will be  also closed and winnings will be removed.

Thank you for understanding."

no I don't understand any of this robbery in the broad daylight. 
first off you closed my account not on my request but on your doing. I have requested multiple times you active it. I had platinum VIP and deposited close to $100,000. Help me to understand this one: prokpeter

second, why would I open a new account and deposit, if I would have wanted to have you deny me a payout and close out the account? Where is the logic in this?! player: iwoniwon23

But since you knew you would deny withdrawals and close out my account, THAN WHAT RIGHT DID YOU HAVE TO ACCEPT AND KEEP MY DEPOSIT???????? 

help me understand this part, because I especially struggle to understand it?! It would only be morally and ethically right for you to refund me the deposit! 

Hello Peter P,

Thank you for bringing this to our attention. We will notify Mikey regarding your concerns and hope that you will get a clarification as soon as possible.

Keep you posted for any updates.

Beep187 is my login name at casino extreme

Hello Beep187,

Thank you for sharing your account details with us. We will notify Casino Rep in order to help you with this issue.

Keep you posted for any updates.

Hello Thomasch84,

Hope you're well.

Thank you for reaching out to us. We have reviewed your account to see what was the exact issue.
As we can see, you have made a deposit and claimed the 100% no rules bonus. Given that you have deposited €26.85, the bonus amount was €26.85 as well.
Upon meeting the wagering requirements, prior to finalizing your withdrawal, the bonus amount needs to be removed as it serves for wagering purposes only. This requirement is stated in the Casino's Official Terms & Conditions.

https://casinoextreme.eu/terms-and-conditions
 

7. BONUSES AND PROMOTIONS

1. General Bonus and Promotion Rules
   e. "All deposit bonuses are for wagering purposes only and may not be withdrawn."
    

Therefore, the Payments Team requested that you leave the aforementioned amount on your account prior to submitting your withdrawal request.
I hope the explanation provided is clear and understandable enough. Of course, should you need any additional information, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management

Hello Beep187,

We trust that you are well.

Please note that we have reviewed your account and noticed the following.
Your account was indeed deactivated due to the fact that you already have an account at Casino Extreme which is already verified. According to the Terms & Conditions of Casino Extreme, a player is allowed to have only one account.

https://casinoextreme.eu/terms-and-conditions

5. USER ACCOUNT

5.1. Opening a User Account

 b. "You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

 

Therefore, our Banking Team has asked you to confirm your documents and your deposit will then be transferred to your original account.
Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Peter,

We trust that you're well.

Thank you for sharing your concerns here.
The Fortnightly Cashback was indeed intended to be issued on the 14th of August, however, due to a few issues that were noticed on testing, the launch of the Promotion is delayed. 

Therefore, all players will receive their Monthly Cashback at the end of the month.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Casino Brango is having site issues. I cant seem to be able to login. I enter my correct info and it just keeps trying to load.

Hello bry6019,

Thank you for bringing this to our attention. We will ping Casino Rep abou this issue.

Keep you posted.

Its doing the same thing and only this casino.  Try it just to confirm please <link removed by moderator Berks>

Hello bry6019,

We are waiting for an answer from Casino Rep. Once we hear back we will let you know.

Keep you posted.

I'm having an issue with brango stalling payouts. The chat rep unlocked my account to withdraw only to have the banking department deny it. I've already uploaded my pics and now they're just taking their sweet time. It's ridiculous. 

Username is*****

So we pick and choose with issues to reply to and which to totally ignore now? 
 

the one regarding Casino Extreme 

Hello Annecarden,

Thank you for bringing this to our attention. We will notify Casino Rep in order to help you with this issue. 

Keep you posted for any updates.

It gets better. The live chat rep unlocked my account for me to withdraw and the banking department denied it AGAIN. 24 hours is up at 3pm right?

Still not validated and being completely ignored by support staff and banking department. 

Want to point out that I know this is being done on purpose since my boyfriend had his account validated in less than 24 hours. 

It's fucking disgusting the way you people do business. Hurry and take that deposit and then make people sit for days waiting on the money they won. 

Pieces of shit. 

Hello Annecarden,

Casino Rep told us that they will provide us with the updates on Monday. Once we hear back we will let you know.

Keep you posted.

Thank you.

rESOLVED THANK GOD

Hello Annecarden,

We are so glad to hear that your case has been resolved! 

We will mark this case as Resolved.

I'm having an issue at yabby for some reason they continue to ask for more stuff even though my pictures are clearly legible and valid. I feel like they just don't want to pay me. Can you guys do something about this? 

Or explain to me what is difficult to read on these pictures? 

Sorry I see where you asked for people's usernames and I didn't post mine it's the same as my user name on here. 

I have an observation also...... With how good some of these kids are on photo shop and stuff nowadays the whole thing is pointless. My little brother can make a picture of a fuckin t rex hoodie g my ID and you'd tell me it looked real. So what's the point of hassling people over real pictures?

Hello Vinvinty

Thank you for bringing this to our attention. We will reach out to Mickey to inquire about your case.

Keep you posted for any updates.

Hello Vinvinty,

We hope that you are well.

Please note that your account has been reviewed and as we can see, your account was successfully verified on August 25th and you have completed your first instant withdrawal at Yabby Casino. Congratulations!
Also, please note that our Banking Team is very experienced and is able to spot if any of the photos have been manipulated along with the fact that our Team uses several apps that can register any irregularities of said photos.

Kind Regards,

Mikey

Casino Management

Hi LCB, this matter has not been addressed. The casino rep skipped right over this one and you all have not provided an update either. Could I get some help here please!! 
 

also Mikey, someone lied again, No cashback was provided at the end of the month in lieu of "delayed" fortnightly. What's up with that? 

Hi Peter P.

We notified them of your post. Hope your complaint will be addressed soon. 

Hello Peter,

We trust that you are well.

To start off with answering your first question, no, we do not skip over any inquiries made by LCB users. We try to address them all in a timely fashion. 
On the other hand, we do believe that your inquiries and concerns have been answered before, but nonetheless, we will go over them once more.

On Monday, April 11th, 2022. you have sent an email stating that you wish for your account to be closed completely and permanently. Such requests are not taken lightly by the Management hence, once the request was approved, and your account was indeed closed permanently. When permanent account deactivation is requested that means that said account cannot be reopened at any point in the future. I would only like to make sure that we have the same understanding of the statement. 
On the other hand, as you are most likely aware, a player is allowed to have only one account at the Casino. By registering another account, you have breached the Terms & Conditions. Ownership of multiple accounts can only be fully confirmed by going through the Account Verification procedure, which was the point at which your second account was deactivated.

Regarding the Fortnightly Cashback, the promotion has started on August 14th and has been issued on August 28th as well. It is fully active and if you have noticed any discrepancies on your accounts, please do not hesitate to contact our Customer Service. W are at your disposal 24/7.

Kind Regards,

Mikey

Casino Management

Has anyone heard of this rule I made several deposits but because I won and made a withdraw imnot allowed any cashback. This is Extreme casino 

Please private message me your casino username so we can notify the casino rep. 

Hello Deadeye39,

We hope that you're well.

Please note that according to te Terms & Conditions of Casino Extreme, all free promotion withdrawals have to be covered with lost deposits until another cashback can be claimed.

https://casinoextreme.eu/terms-and-conditions

7.6. Standard Cash back Bonus Rules

h. " Any withdrawal that is made from the received cash back or any other free promotion will not eligible for a new cash back. The withdrawn amount will need to be covered with lost deposits first, before account is once again eligible for a cash back."

In the meantime, please note that all other free promotions are completely available. Simply contact our Customer Service to inquire about the availability of said promotions.

Kind Regards,

Mikey

Casino Management

Does anyone know why adrenaline casino the sister casino to extreme doesn't allow U.S members like Brango, yabby and extreme all alow United States players. 

Has anyone ever ran into this problem before at any casino specially extreme a few days ago I asked why I didn't receive my monthly cashback and this is what they said? 

I just now seen your reply and to be honest im really confused but maybe your saying I need to make a deposit and without a win (withdraw) then I can claim the monthly cashback, if this is correct im pretty sure I made atleast one or more deposits before the month was over im going to go check right now. Thanks for responding back in a appropriate time. 

Deadeye39 and thank you

After reading the rules again it's still hard to understand and (Any withdrawal that is made from the received cash back or any other free promotion will not eligible for a new cash back) not sure if this matters but the withdraw I made last was from a deposit and after that which I can only go back 7 days but I made atleast two deposits on the 29th $60 and a $50 does this still make me not be available to receive my monthly cashback 

It's really not that big of a deal I have had 0 issues with extreme casino,Brango and yabby they are by far the best online casinos out there I'm just trying to figure out all the rules and how they operate I will be making plenty more deposits in the future. 

A new system was introduced by these casino's regarding cashback. It's a copout! Limitless, extreme, Brango and yabby no longer offer monthly's or give out free spins on new games. It's sad how these casinos have evolved 

Hello snb6448,

Unfortunately, we cannot influence the new system established by this group of casinos, we hope that they will correct the system that will suit the players so that it will be more interesting for them to taste happiness. Thank you for your suggestion, we are grateful for your dedication.

I think the word you're looking for is digressed and it started over a year ago. I see it hasn't changed. 

I get logged out all the time. Only it allows me to keep spending. When I finally leave the game I can't start a new one until signing in again. I've probably lost $10,000 +, this way.

Hello justinalderman,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to expose to him your concerns?

Thank you in advance.