Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Private message sent.

Bobby Casino has been the best online casino! It has the best bonuses! I love it!

This dude's high high. 

Hello TSPONGE,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Hey guys, first and foremost thx for all the knowledge and input you guys provide. I made a deposit last night to Brango Casino by bitcoin. It was confirmed through the blockchain late last night but Brango hasn't received the funds. Anyone have any experience with trying to locate where their crypto monies ended up?

Made a crypto deposit to Brango on 2/12 around 930 pm. Blockchain showed the transaction was confirmed around 2 am this morning. The money was never added to my account and the customer service has been 0 help. This is the first time a crypto transaction has not been processed. 

Hello Fiskrob,

Please provide us with your casino username via private message.

Hello Fiskrob,

We are still waiting for your credentials. Please send us via private message.

I've deposited and withdrew several times at casino extreme. 
I deposited using my card last month and won a decent amount however The credit card verification was never completed and I ended up playing the money down to zero. And then again yesterday I have deposited using that same debit card and won again and this time I'm not touching it until I get to withdraw it and yet they still say that the credit card verification has not been verified even though I had already sent in my documents last month and then again yesterday for a total of five times for the same card.  they are not verifying  my card and simply telling me that my withdrawal request is declined. If they can take my debit card deposit and let me spend it there they need to complete the verification process so I can withdraw from it . No help from support and the banking department is not bothering to verify my credit card just keeps on declining my withdrawal request

casino extreme

I made a withdraw request last month and sent in my verification Documents ended up paying my balance down to zero waiting on them to verify my card. Won again yesterday they still have not verify my card and wanted me to resubmit my documents again it has kept declining my withdrawal request ever since then. My user name is ECRAIG

User name is Grober. I got a serious issue with brango. I been a depositor there for  three years. Lost about 600 just this weekend. They give me a chip for 20 I make the play through they take out the extra 500 dollars I had so they give me 60 dollars left in my account after I cleared bonus. That is my money fair and square. I win 700 on black jack and they steal all of it because I was betting 12 dollars and hand. This is fraud and theft. Please help me!!!

That's your fuck up dude it literally says no bets over 10 dollars in every corner of the website 

I felt the same way the first time it happened to me but that's a live and learn thing you might as well go try again 

Shoulda withdrawn the 60 and put it back in. I'm pretty sure it says no table games also on top of having a cashout limit. 

Could've put it right back in and been fine though. 

Shoulda withdrawn the 60 and put it back in. I'm pretty sure it says no table games also on top of having a cashout limit. 

Could've put it right back in and been fine though. 

You can't play black jack if your in a bonus it's blacked out. So when they took away  the 500 I was over the limit and opened up all the games for me to play. The bonus was over with. This is so crappy to do someone like this that lost so much money there

You can't play black jack if your in a bonus it's blacked out. So when they took away  the 500 I was over the limit and opened up all the games for me to play. The bonus was over with. This is so crappy to do someone like this that lost so much money there

I never been so robbed before. These people cannot be trusted

Your lucky I lost 10,000 there over the years to learn these guys are scum

Yea well live chat said good to play with no rules because I was withdrew the 60

Yabby did the same to me. Pulled all but 40 out. Then turned that into 400 in live dealer. Went to cash out and forfeited all my funds because of that stupid loophole of theirs. Lesson is, withdraw down to $0 and re deposit.

What's crazy is that most land casinos won't let you bet less than 25 a hand. You get money stolen when you bet 12 at brango. Why even offer the game then? So you can steal peoples money by your made up rules after the fact

I tried 4 times to request my free weekend spins from Extreme Casino, & waited in a cue of 27, only to get basically " hung up on" by chat.  Wouldn't answer my question, tell me what was going on, nothing. Super rude and uncalled for. 4 TIMES!!!! This may just be the last straw. I deposited on Thursday and didn't get any kind of bonus spins, loyalty, cash back, zero. I thought, well, at least I'll get the weekend spins. Or is it just me it's happened to? Wow. I'm still tripping about the customer services rudeness!! I've always been super polite, even when I didn't get the answer I wanted. So disappointed. Oh well. I haven't won there in forever anyway, don't know why I keep handing over my money. Maybe it's time for a change. Anyone else having issues?

I just joined yabby and Brango yesterday after following threads here for a month. Deposited 150 ish (and lost) sent two more deposits 9 hours ago. Fully confirmed on the blockchain but not showing on my balance. Whenever I go to chat for bell I wait for 10 people then when it gets to me they just leave chat.

terrible support. Where's my money?

I was told the same. Did you receive free weekend spins? Chat just keeps disconnecting me when I ask. RUDE! Just tell me something!

Missing deposit for over 12 hours and live chat no help

Hello ravinder reddy,

Please provide us with your casino username via private message.

Hello Cheriberi,

Please provide us with your casino username via private message.

Hello Manaboi92,

Please provide us with your casino username via private message.

I lost $1000 last weekend and won $700 fair and square and they decided they are going to make up stuff to steal winnings. I would stay away and this is from a loyal player that has been there five years.

I have noticed a sharp decline in loyalty rewards and spins in general.  It seems to coincide some with bitcoins fluctuations, when it's down the freebies get shut down, but that's unconfirmed.  Anyway they were my go to for a long time now i sporadically deposit with them.  Good luck 

Can't even get them to send history of my bets and bonuses. Already caught them lying to someone here and to someone elsewhere about me doing thar  overbetting before clearing the bonus. I never bet higher than $3 dollars during the entire bonus. I cleared the 800 play through and the access $500 that was over the max cashout was withdrawn by them and I was left with $60 real money no more bonus money. This is really sad they would do this someone they have made so much money from in the past. That always plays fair

Here is another thing they do to. A lot of the time the bonus they give you and the terms don't even agree or match up. My bonus was a $20 dollar loyalty with 60 max cashout, however the terms say 80 free spins and 50 max

Or give you a "no rules black jack bonus" where the fine print says you can't play blackjack. This is another deceptive more to not pay good honest players

https://1drv.ms/u/s!AmsTb4i4szF3g4gDuHr4hzisq2edtg

The link is the proof I completed the bonus successfully. Between lines 7850-9782 is 100 percent proof I completed the all the terms of my bonus. This is a shame they are making me do all this over a little 700 dollars when they make ten times that off me every single year.

Hello Manaboi92,Cheriberi,ravinder reddy,

We are still waiting for your credentials. Please send us via private message so we can reach out to Casino Rep in order to help you.

Hi mannip24,

Please send us your Casino username via PM and we will turn attention to your case by informing Casino Rep.

Thank you.

IVE BEEN WAITING FOR ATLEAST THREE WEEKS FOR MY PAPERS TO BE APPROVED AT BRANGO..  I'VE REPEATLY SENT WHAT THEY'VE ASKED FOR. NOW THEY WANT AN ACCOUNT VERIFICATION FORM THAT WILL NOT DOWNLOAD FROM THE LINK THEY PROVIDE ON MY WITHDRAW PAGE. I EMAILED THEM AND ASKED TO PLEASE EMAIL ME A LINK THAT WILL WORK. THEY IGNORED THAT WHOLE ISSUE WHEN THEY REPLIED TO MY EMAIL. THEY TOLD ME INSTEAD THAT CRYPTOCURRENCY WAS THE ONLY WITHDRAW METHOD SINCE OFCOURSE I DEPOSITED WITH MY DEBIT CARD.  WHY DO THEY EVEN ACCEPT DEBIT AND CREDIT CARDS IF YOU CANT WITHDRAW YOUR WINNINGS THOUGH THAT METHOD????

resteele32

ROBIN CAMPBELL

Grober is my username

Hello Mikey,

I was playing today at casino extreme and I saw an advertisement for 20% cash back if playing with crypto. I contacted the live chat and asked for it only to be told that the management has decided to give it only to the vips? Upper silver platinum players? Says. Nothing about this in ad . Then I got told the email I received was old. I told them it wasn't an email . I have multiple screenshots of this ad. It's absolutely false advertising if they don't follow up what they are advertising? Thank you. 

Hbryan75

Heidi 

Hi mannip24,

Thanks for sharing your Username with us. We will notify Casino Rep about your concerns in hopes that will be helpful for your resolution.

Keep an eye on this thread.

Hi Robin Campbell,

Thanks for reaching out to us.

May we ask which documents you have submitted to the Casino for verification?

Required documents are:

- ID / Driver license/ Passport 
- Utility bill
- Proof of residence
- Selfie (with holding your ID )

If you did all the required steps, we will reach out to Casino Rep and inquire about this issue.

Thank you for cooperation.

Hello hbryan75,

Thanks for sharing your concern with us. 

We will notify Casino Rep about this promotion, and hope that you will get an answer here on the forum directly as soon as possible.

Keep an eye on this thread for any updates.

Thank you.

Hello mannip24,

Hope that you are well.

Your account has already been reviewed and we have provided an explanation as to why your winnings were voided. You have breached the terms of the promotion by betting over the $10.00 limit.

When playing with any bonus at Casino Brango, the terms of the promotion remain in full effect all up until all balance is cleared from said action and another one is made. This is one of the quintessential rules of our Establishment as it is the only way the Casino is able to provide correct and instant payouts. This rule has been in place ever since Casino Brango first started operating, years ago.

The terms are visible at all times on the official Casino website:

https://casinobrango.com/terms-and-conditions

7. Bonuses and Promotions

7.1. General Bonus and Promotion Rules

7.1.22. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions."

We understand that this is not a pleasurable experience, hence the Management has added a bonus to your account which you have played.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Robin,

We hope that you are well and safe.

Please note that we have reached out to our Banking Department and we are happy to inform you that your account has been successfully verified!

If you check your inbox, you should have received an email from our side notifying you of the status of your account verification.

Please contact our Customer Service through live chat to receive instructions on how to proceed with your withdrawal request.

Thank you for choosing Casino Brango and good luck playing!

Kind Regards,

Mikey

Casino Management

Your a real piece of work. I completed the bonus it was withdrawn and then I won with my money. They didn't give me crap except a lousy 20 dollar chip with play through after you stole $700. Wow 

Yes my yabby account was blocked because they said I had similarities to another account which is bull I'm 100 percent sure I only have one account and I've withdrew bfor no problem now it magically become a priblem

Hello Bigdock00,

Thanks for reaching out to us.

According to their T&C: 

1. "Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.

Please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account. 

Thank you.

Yabby verification process is a joke. I requested a withdrawal on 2/15 and was told via email from [email protected] that I was required to send ID and selfie (only transacting with crypto) to be verified. I did so immediately, sending them to [email protected] as their email instructed. I also copied [email protected], as they had sent the email. I noted in my reply that I was ALREADY VERIFED at not one but 2 of their sister casinos - Limitless and Brango. 

10 days passed, and nothing. Very early yesterday I reached out via chat, and Greta (who was very patient and helpful) asked me to please resend. Why? She confirmed they'd been received, so they're essentially asking me to do the same thing but expect a different result? She said she thought the verification process would be very quick due to the already elapsed time and the fact I was having to resend, but here we are 36+ hours later and nothing. 

Username is B*******

Hello Basescoach,

Thanks for elaborating your issue to us. We will notify Casino Rep in order to speed up the process if it's possible.

Keep an eye on this thread.

Thank you.