CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

I asked Svenbet for detailed proofs of the alleged use of VPN ... for what I got ...
It does not surprise me at all, because how can you provide evidence when they do not exist ...
Svenbet made me laugh to tears ... and this e-mail ... so firm, but nothing sensible ... haha
Try to get more, because it does not move me.

Dear @Elka,

Hopefullly it moved the regulator and they rejected your complaint.

Have a nice week.

Regards,

CampeonCasino

I'm sorry, Campeonbet, but I must disappoint you ... my complaint will not be rejected anywhere because you accused me of being groundless.     In a moment, it will be published by ThePogg. To this day you have not presented any real evidence regarding the alleged use of VPN. This evidence does not exist and therefore you do not provide it. Because I repeat you once again I do not use and I did not use VPN!    You dig down yourself. For me it is still an unresolved matter and I am not going to shut it down.    Have a nice week.

Hello blablabla88,

We've received the evidence from Svenbet/EvoBet Casino and reviewed your complaint. Placing exact opposite bets with similar stakes with a difference of some minutes on two different bookmakers (sister brands in this case) and activating two free bets is not allowed. Since you've broken the Terms and Conditions, the casino made the right decision in your case. Therefore, we consider this complaint closed. 

Hello Sydney,

I beg to differ from your latest comment and for your complete and biased comments toward <name removed by moderator Sydney> and his companies.

All the issues in the above 18 pages are going to be sorted one way or another and no thanks to LCB, not at all.

LCB are clearly in favour of <name removed by moderator Sydney> and his actions etc and I will be lodging everything in my case and all the others above against <name removed by moderator Sydney> and what he’s done and more, a lot more..

To me LCB are also in the wrong for supporting <name removed by moderator Sydney> and his companies and the truth will all come out.

Below is a copy of my latest email to <name removed by moderator Sydney> and I will publish the results and outcome one fine day together with many more details that must be shared with the public.

Mr <name removed by moderator Sydney>,

Congratulations for being such a professional thief and for employing certain persons who have no choice but to abide by your rules and steal money from people.

This is a separate message for the people who are employed in your companies :-

Dear Mr. <name removed by moderator Sydney> slaves,

Please quit your job and look for better alternatives in life and don’t work for a criminal anymore...there are very nice opportunities in sunny Malta.

Mr. <name removed by moderator Sydney>,

I have just sent a detailed email to the MGA and will see what action they take. So far nothing has happened but I have complete faith in their system.

I have many options to pay you back for your crimes and will do so one by one even if it lasts until the next Sigma event in Malta this November.

Everything about you that I know, have read and have found out stinks beyond belief and in all honesty I feel sorry for you, not for stealing my money (it’s just paper at the end of the day) and many others but because you obviously live in a dream world and think it’s okay to be the person that you are. You need help big time and I hope that you can find it.

Hallo Sydney, 

As i informed SvenBet allready it was an honest mistake. 

Point 1: i wanted to place 2 exactly the same bets.

Point 2: I did not even know at that time that SvenBet and EvoBet are the same casino-group.

Also we are currently in a case with the Curacao Gaming Authority.SvenBet has told me in an e-mail that they would have been more than happy to help out and resolve this case and as a gesture of goodwill they would be able to refund the amount that was taken from my account. 

However this e-mail was before i lost my patience and took some drastic measures by contacting 3 members of the Campeon Group on Facebook + 3 relatives of them. But as i mentioned before: I was respectfull and i just wanted some information about my case as the customer service ignored me for so long.

Long story short:

I made an honest mistake with the bets.

Altough my money was taken from me without any reasoning or communication i admit, i should not have contacted them on Facebook. I apoligized multiple times to Svenbet and also to those people. No harm was done.

I hope and i am confident that Svenbet will show some coulance and does what they claimed they would have done in the first place. 

Hello Wizard1,

First of all, we are not a gambling regulatory body, we are just trying to advocate between players and the casinos and we're doing the best we can to help our members. We have helped many players and resolved many complaints here. If you are not happy with the job we're doing, you don't have to be on this forum, you are free to go and complain somewhere else. 

We have already warned you not to post the CEO and owner's names on this forum constantly. You were disclosing their personal information on this forum which is not allowed.

If you are not satisfied with our decisions, you can go and file a complaint at the casino's regulatory body.

Hello blablabla88,

We have investigated your complaint and all the evidence provided to us. There's nothing more we can do to help you. We consider this case closed. 

Svenbet wrote to me in an email that you never said that I was using VPN all the time ... and that I could make deposits ... so when I used VPN and use ?? !!! What you write is sick !!!     Do not count on any deposits from my site.    If you say that I use VPN, sometimes show it to me when ??? Accurate evidence !!! I've been asking you since June.     You write that you have provided evidence for LCB and ThePogg ... that's probably no evidence, since my complaint is still valid ... do not you think ??     Understand, no one believes you. I have never used VPN and I do not use it !!!! You know it best.     On the subject of your regulators, who gave you the license, I will not speak ... it's a waste of words ...     Do not write me that you will give me a great casino bonus ... I do not want anything from you !!     Just give me my Svenbet money and our paths will go away ...

First of all, there is one important thing: My account has been checked in detail and confirmed positively, because Svenbet himself confirmed this in the e-mail he sent me, in which case my casino account was 3,000 USD. It was only later that you accused me of using VPN when I won a total of $ 9,000. Then, according to Svenbet, I did not use the VPN, and later, when I won $ 9,000, I used ?? !! What this is about?? You took my $ 9,000 account from me, writing to me in a live chat, that my account is active and I can still play. What you do is a crime. You manipulate, lie and openly rob people of money. I declare that I will never give up

Dear Elka,

We have replied to you numerous times via personal email, giving you all the proof that you manipulated your IP.

You have admitted by yourself that you used it also.

Please stop writing fake things that we toold you and spend a bit time to understand how the online casino industry works and what is a verification of an account and when we can request more documents and when we can take action if we detect fraudulent activity, which we did in your case.

Your posts in this thread may seem heroic and fancy, but they are miles away from the truth.

We know the truth, Curacao knows the truth, LCB knows the truth. So please accept it also and stop making false accusations.

No matter how many emails or proof we sent you, you will never be satisfied, but unfortunately we cannot convince someone who does not want to be convinced.

Have a nice day.

CampeonCasino

Hello Elka,

We have looked into your case and checked all the evidence provided to us. 

If you check Svenbet Casino T&C's - term 12.10.(i):

"Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)"

it clearly states that all your deposits and winnings can be forfeited in case it's been detected that the player used VPN. We always advise all our members to check the T&C's carefully before depositing any money at the casino. We do agree that there are some casinos which will return your deposits in the same situation, however, since Svenbet Casino has this term in place and they made it clear what will happen to deposits and winnings if VPNs are used and false country information is used/given and since the regulatory body - Curacao has also agreed with this decision, there's nothing more we can do to help you. Therefore, we consider this case closed.

I understand that Svenbet provided detailed evidence regarding the alleged use of VPN.    I am asking the LCB to publish them.

Hello Elka,

We've received the same evidence about usage of VPN which has been sent to Curaçao Internet Gaming Association and you've also received the same evidence from Svenbet . The evidence has been already posted on this thread, you've posted it and Svenbet Casino Representative posted it as well.

The final decision about your complaint has been made by Curacao jurisdiction and since they are the regulatory body, there's nothing more that we can do in order to help you. Please note that we're not the regulatory body and we can't change decisions made by Curaçao Internet Gaming Association.

I understand your decision, but please, understand me too ... The trail hits me when Campeonbet manipulates, accuses and still brazenly says that everything is allowed, because that is the decision of Curacao Egaming ... Today I regret that I complained there. No one can stop me from writing what I've lived, this nightmare that is Campeonbet. No more Campeonbet, Svenbet and EvoBet !!!

Dear all,

CampeonUK, which is owned by Campeon Gaming have just started operating with an MGA and UK license. I’m obviously very surprised about this

I have contacted the above regarding my complaint with Campeon, Evobet and Svenbet and have also requested assistance from aspireglobal.com and other channels.

I kindly ask you all to contact the above with your relative complaints so that together we can all put an end to the misery that we have been faced with Campeon Gaming.

ThanksWizard 

https://www.campeonuk.com

Why was my previous post deleted?

Hello Elka,

You posted a screenshot from another gambling forum. Of course, you can complain regarding this issue at any other gambling forum that you like, but you can not post the screenshots from that forum. 

We do our best to help our members, however, according to all the evidence we've been provided with, there's nothing more we can do to assist you. Therefore, continuing the same discussion here on the forum won't change anything.

Thank you for understanding and cooperation.

Campeonbet, why did not you provide evidence regarding the alleged use of VPN for ThePogg?
    My complaint has been published by them. I am sorry that others will come to you for evidence that you do not have because I am innocent.
   I am very happy because there will be a lot of things on the Internet.
    Good luck, I wish you, because you'll need it.

Dear Elka,

Please do not be confused here.

We provided numerous proof of your breach to our Term to everyone that requested it, be sure about that.

However, we cannot convince someone that has already made his decision before even replying to him.

Your case is closed for us, for LCB, for our regulator in Curacao and wherever else you complaint about us.

Good luck with thePogg...

Have a nice week.

Regards,

CampeonCasino

oh wow people i feel so sad about this all what i just read...im waiting for my withdrawal also..not much,but 300e, timeframe is also gone (not long thats why im still waiting), so im worried because i see that this casino use so stupid reasons just not to pay..i gone trought verification (5 days-yes long).. so i will update if my withdrawal will be proccesed!

Hi sanchya, 

Please private message me your casino username so that we can ask The Casino Representative to assist. 

@sanchya -  Thanks for sending your account info. The Casino Rep has been notified.
Keep an eye on this thread for the updates. 

Thanks a lot, its surprise, but i just checked account and withdrawal has been accepted and is marked as paid :) )  

@sanchya - Glad to hear that, thank you for letting us know!

Thank you too! I got some other problem whith cashback bonus, i got email that i received cashback, logged in and havent found anything, just in live help they told me that i canceled it, but its not possible because i got email 12.11 and they told me that i canceled bonus 11.11...ahh its also not big money, but problem is that cashback was not in my account and i havent canceled anything :)  

@sanchya - Okay, we'll ask them to assist you with that as well. 

Hello,

I have the same case as sanchya as i'm also waiting for 300 euros and the verification period took me almost a week. As sanchyas case got solved quite quickly could you also help me out?

Thankyou

Hi BetDhil,

Your account info has been sent to the casino. Keep an eye on this thread for the updates. 

Update: It has been 40 hours now and still no progress in the skrill withdrawal

@BetDhil - We've sent them a reminder email. Keep you posted. 

@Tania I would like to inform that my money has been paid , thankyou for the help!

@BetDhil - You're welcome. Glad to hear that, thank you for letting us know! 

Hello Viral Somani,

Thank you for providing us with your casino username. We've notified the Casino Representative and asked him to reply in this thread.

Dear @Viral Somani,

Thank you for your message to LCB.

On your next reply please also include your registration date and the time that passed since your first email to our company.

Also, please inform us what kind of documents have you uploaded to your player's account in order to be able to withdrawal.

Looking forward for your reply :)

Kind regards,

CammpeonCasino

Viral Somani is exactly as you write! This casino is one big lie !!! Zero respect for customers, no contact and no money won! No more Campeonbet, EvoBet and SvenBet!

I can confirm to all other users of this forum that the company CW Marketing B.V, which is behind the three websites, evobet.com, campeonbet.com and svenbet.com, is utterly fraudulent and depraved and their vile, deplorable deeds repulse me to the very core of my stomach. The only appropriate requital for the individual(s) behind this recent concatenation of evil and despicable robberies, is a very lengthy prison sentence. Had this been another era, I would imagine that the owners of this company would ultimately have met with a more brutal fate, such as a public hanging or stoning to death. 

And any of you affiliates promoting these companies? SHAME ON YOU. You are promoting criminals and enabling massive corruption and fraud.

It is imperative that the criminals behind this company are trialled and brought to justice for the THOUSANDS (millions?) of pounds/euros/dollars they have STOLEN from players. If a casino keeps their players losses but does not pay out winnings, they are effectively raking in all of that money without giving back ANYTHING in return, which amounts to THEFT.

Allow me to share my own personal experience with this abusive and repulsive company:

Svenbet User ID: 100364446

The company operates under the fraudulent 1668/JAZ e-gaming license, like its sister websites evobet.com and campeonbet.com, which are equally fraudulent bookmakers/casinos and are also owned by CW Marketing B.V.

I created an account with svenbet.com on the 26/02/'19 and made my first deposit, adding 100 GBP to my account. A 100 GBP first deposit sportsbook bonus was then added to my balance, leaving me with 200 GBP to play with.

In the days following I placed a number of single bets on the site in order to play through the wagering requirements of the bonus (10 times D + B), which in my case was 2000 GBP worth of bets. 

The bets that I placed ranged in value from about 80 GBP to 500 GBP and all of them were placed at odds greater than 1.90 and less than 3.00. While placing my bets I noticed that selections at odds of 2.0 usually had a stake limit of 500 GBP and if the odds were greater than evens the maximum stake was further reduced.

Anyway, I had a few lucky wins, as well as one or two losses, but ultimately managed to fulfil the wagering requirements, staking more than 2000 GBP in total on eligible single bet selections in the sportsbook. After the bonus rollover had been completed, my balance stood at 1,286.71 GBP and I decided to request a withdrawal, which I was fully entitled to do at this point.

 I initially put in a withdrawal request to withdraw 1000 GBP (the maximum withdrawal allowed was 1000 GBP) back to the MasterCard I had deposited with but I later cancelled that request myself when I saw that Svenbet doesn't support withdrawals to MasterCard bank cards. This cancellation was made on 06/03/'19.

I then requested a second withdrawal for the sum of 1000 GBP via SEPA transfer to my bank account, as I had been corresponding with their support team by e-mail around this time and they told me that I needed to select SEPA as the payment method.

A few days passed and on the 13/03/'19 I received an e-mail from Svenbet saying that in order to be able to withdraw I would need to verify my account by sending in proof of my identity, proof of my address and proof of funds.

This was fair enough so I submitted all of the requested documents and on the 14/03/'19 I received an e-mail from the Svenbet KYC Team saying that they were happy to inform me that the verification process was successfully completed. The exact text from the e-mail:

"Hello Ryan

Thank you for your patience and cooperation. We are happy to inform you that the verification process has been successfully completed. Your account is now fully verified and you can proceed with your deposits and your withdrawals.

Kinds regards,

KYC Team"

After my account had been fully verified on the 14/03/'19  I noted that my balance stood at 286.71 GBP, so I presumed the withdrawal request of 1,000 GBP that I had made before verification was still active and that the funds would soon reach my bank account. 

A few more days then passed by and no money arrived in my bank account. I had expected the funds to be delivered on Monday 18/03/'19 but on that date at precisely 1 p.m GMT (this time is important as we shall soon see) I received an e-mail saying that my withdrawal had been rejected, with no explanation given as to why. Here is the exact text:

"Dear Customer,

Sven would like to inform you that your withdrawal has been rejected.

For further assistance please send an email to [email protected].

Best Regards,

Sven"

Just one minute after receiving this withdrawal rejection email, at 13:01 GMT, an adjustment was applied to my account balance, reducing it from 1286.71 GBP to 140.11 GBP. The transaction type was listed as "correction down", which seems to be a fancy term for a confiscation of funds. The (apparently) arbitrary sum of 1146.6 GBP was removed from my balance, confiscated from me by Svenbet.

I actually only learned of this reduction of my balance some time after receiving the email at 1 p.m that my withdrawal was rejected.

 After getting the withdrawal rejection email I emailed support asking for an explanation for the rejection and then got onto live chat, where an agent told me he would forward my query to the relevant department.

I then received the following email with the subject line "account restricted" from the Svenbet KYC Team at 4:21 p.m on 18/03/'18

"Hi,

Svenbet reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer, the full balance will be paid out unless any fraudulent (e.g arbitrage.bonnus abusing etc.) behaviour is suspected. Svenbet also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour. Winnings from sport bets deducted from account, deposited amount remains for cash-out.

Kind regards,

KYC Team"

After receiving this generic email, which seems to be an automated one (others have reported receiving the exact same email before), I have been unable to get a response from Svenbet. Email support have not responded to any of my queries about the balance adjustment or the rejected withdrawal since I received this automated email at 4:21 p.m on 18/03/'18. 

There was no bonus abuse or fraud involved on my part whatsoever, as all I did was place a series of sports bets on football games totalling more than 2000 GBP, with the odds for each selection exceeding 1.90, which is exactly what Svenbet stipulated as the requirement for requesting a withdrawal.

After verifying my account and being told I was now free to withdraw my balance, the withdrawal should have been granted, but it was not and most of the balance was illegitimately confiscated on the 18th March.

I went on live chat a number of times after this with the following results: 

Update: Sunday 24/03/’19 - Chatted to Gustav on live chat and he guaranteed me that the problem would be resolved, saying he was there when the incident happened and claiming it was due to some kind of a technical glitch

Update: Saturday 30/03/’19 – Chatted to Stella on live chat and was told that there was no update yet from the KYC department

Update: Monday 08/04/’19 – Chatted to Maria on live chat and was told that the request would be forwarded to the relevant department

Update: Monday 15/04/’’19 – Chatted to Rita and she told me that Gustav would be in tomorrow after 12

After this I pretty much gave up trying to resolve the issue through contacting Svenbet, as I understood they were not open to communication. 

At the beginning of July I decided to withdraw the amount of 140.11 GBP that was left in my account. Unsurprisingly, this withdrawal was also rejected the entire sum of 140.11 GBP was stolen from my balance. Here are two e-mails I received within 2 minutes of each other about this on 03/07/'19:

Email 1:

"Dear Customer,
Sven would like to inform you that your withdrawal has been rejected.

 For further assistance please send an email to [email protected].

 Best Regards,

Sven"

Email 2:

"Hi ,

Regarding Terms and Conditions , all amount is deducted and account got restricted.

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Kind regards,

KYC Team"

I reported this crime to thepogg,com and after communication with Svenbet, they reported that Svenbet had accused me of arbitrage, but they could not provide any convincing evidence to support that claim. From the pogg.com:

"..... Svenbet believe that you have engaged in what is known as "arbitrage betting". This is an activity that is explicitly prohibited by the Svenbet terms and conditions. Having reviewed the evidence that Svenbet have gathered to support their position, while there is some indicators that would suggest they may be right, they do not in our opinion have enough supporting evidence to be confident enough that there has been a breach of terms to justify non-payment. Unfortunately the operator are not willing to change their position. Sorry we could not be of further help! ThePOGG"

Three things that come to mind here:

1. There is not a legitimate bookmaker in the world that confiscates funds/winnings because of arbitrage. Many bookmakers will close accounts but none will actually steal money because a player placed a bet. If you accept a bet at certain odds, you agree to pay out at those odds. You can close the player's account but you must pay out once you've accepted a bet. End of story.

2. I was not placing "arbs". Svenbet deleted the transaction/betting history from my account before I had a chance to take screenshots to show the exact bets that I placed. If they will be so kind as to present us with those screenshots we can all confirm that the odds for all of the bets were below the typical market price at the time the bet was placed.

3. First the money was stolen because of a technical glitch according to "Gustav" on live chat, now they're claiming it was because of "arbitrage". Clearly, they're just fabricating excuses. We all know the real reason it was stolen - because they're thieves that either can't afford to pay out, or want to maintain a certain profit margin that wouldn't be possible to maintain by paying out winnings.

The bottom line:

Svenbet and its sisters Evobet and Campeonbet are most likely run by criminals and should be avoided at all costs. They are a hazard to the online gaming community. The danger and risk of serious financial loss that awaits players who sign up to any of these three casinos cannot be understated.

This is not the end of the story. Something still needs to be done about this scourge on our planet. We must all work together to pinpoint the exact individual (s) who is/are making the decision to steal these funds from player accounts. We must find out this individual's name, address, and take serious punitive action against this person. He is hiding in secrecy, his identity protected behind a corporation which is shrouded in mystery. But he exists, he is a real person and he lives somewhere. And he should be very afraid, because we are going to destroy his existence. We will follow every breadcrumb, every possible clue until it leads us to him. If the law is not on our side.then we will need to take the law into our own hands. We all need to work together to blow the lid off this huge scam and find out who is the man hiding behind the curtain pulling the strings. One day soon, he will wish that he was never born.

Hello braveheartwanderer,

First of all we would like to let you know that we're doing our best to help the players when they're having issues with casinos. We are not a regulatory body, we are only helping in the process of mediation. 

Also, we kindly ask you to refrain from posting threats to any individuals on our forum as this is not allowed. You can not accuse someone of a crime until that's been proved. We can understand your frustration with Svenbet since you're having a problem with your withdrawal, but this is not the appropriate way to reach a resolution. 

If you want us to help you, we'll contact the Casino Representative and ask him to look into your case. 

Thank you for understanding and cooperation.

Dear braveheartwanderer,

Thank you for contacting us.

We admit that we may have not communicated to you in detail the reason why we have deducted your balance due to the brach of our Terms and conditions, however that doe not change the fact that there was a breach and we were forced to take action.

Long story short, we have confirmed the use of several VPN s while using our services and this fact in addition to your betting activity, has lead us to enforce our Term 12.10, as explained to you via private email.

To conclude, we would like to remind you that our regulator has also rejected your complaint based n the proof we provided them.

Both for our regulator and for us the case is considered closed.

We are in LCBs disposal if they need more information regarding this case.

Best regards,

CampeonCasino

Same again! Campeonbet, you feel you won because your licensing authority rejected another complaint !! You and they are equally worth NOTHING !!!

I see some complaints they havent been verified for a week. I have not been verified for 11 months. I have sent about 25 documents to Campeonbet. I have written to Curacao at least 3 times. Curacao have asked for Campeonbets comment but they simply do not even email back and Curacao just doesnt care. I have not breached any TC and they know that. Campeonbet and Evobet owe me 5000 euro. They continue to abuse their TC by saying "we have the right to ask further documentation however long we want, check the terms"

To illustrate the absolute madness of these scum and thieves: After I had changed address, they would not let me change the address in my profile. They demanded NEW documentation from my OLD address!!! Which is simply impossible as you can imagine. Having seen complaints from other forums, it is very clear that this companys policy is not to pay out winning customers no matter what. If you google the owners of Campeon gaming you can also see that one of the owners is a convicted tax fraud with proof of his crimes in the Panama Papers. With all these obvious complaints reguarly appearing against them, how Campeonbet is on LCBs "good list" is beyond me. 

If campeonbet now answers it will be the same pathetic "oh we care about our customers and need to be sure of the verification bla bla" Like I said, I have sent about 25 documents and its still not good enough because I profited from their site. It is all a sharade and they are the worst scammers I have come across in gambling operators.

Hello Thunder,

Long time no see. We see that you keep reproducing the same fake story over and over again, but that is fine.

First of all, we have replied all three times to all of your complaints to our regulator, all of which have been rejected by their side. It seems that you forgot to mention this small detail about the regulator's decision.

Secondly you think that by stating lies and fake news about our owners you will achieve something. Well maybe you are right. You will achieve your prosecution to the court. Good luck with that.

Finally, as you already know from your experience on all the other casinos you are playing, the KYC process is similar to most of them. Once again you forgot to mention to this thread that you moved from Estonia to Malta and you wanted from our side to just accept this fact, without any proof. Moreover you informed us that you relocated to Malta due to a new job and when we asked for your residence ID you started again your mambo jumbo and refused to sent it.

Well, that shows a lot about the kind of customer you are.

All we knnoow is that us, our regulator and LCB all rejected your complaint, but for you all of this is a huge conspiracy theory trying to steal your money etc. etc.

Fortunately, that is the reason the regulators exist, to solve the arguments between companies and customers.

Nothing to add more on these lies.

Regards,

CampeonCasino

I haven't heard back from the regulator also. It's been months, Curacao doesn't seem to care at all. And Campeon-group just gets away with it, AGAIN!.

I believe Thunder's story is 100% true, he's definately not the only one. But i get it, for the readers, Campeon would like to appear like a trustworthly bookmaker. BELIEVE ME, THEY ARE DEFINATELY NOT !

Let's try to get a simple answer from you guys. Before you blocked me and stole my money, you decided to delete my betting history, why was that ? If you would block my account anyway, there was no chance to log-on for me and therefor to look at my betting-history.

Were you guys afraid that i would make a screenshot and it would help my case ? Were you thinking that far ahead, just to make sure the chance of getting and keeping my money is bigger with the betting-history removed ?

I read that you did the same trick with another member in this topic.

You have been dodging this question since June 1st, care to share the reason and the thought process here ?

and also, do you think you have the right to do so ? 

Hello blablabla88,

Long time no see also.

It really surprises us your response.

After the detailed reply both you and our regulator received via email, you keep telling here the same story over and over again, just trying to find someone to believe you.

Your account is bloced, as we have the right to do so, but you betting history is of course still there, available for any authority that will request a copy of it or some proof of your fraudulent activity.

So, to sum up also on your case, your false accusations got rejected also from three sides but for you also it is a huge conspiracy against your pocket.

Whatever suits your consciousness best, we will not argue with that.

Regards,

CampeonCasino

Me and the regolator received an e-mail ? From who ? Shouldn't the regulator send the e-mail with the outcome of the case? Or is it you guys who mediate between yourself and the player ? That would actually make sense. 

There it is. The oh so beloved, and the oh so easy  'victim-role'

I see you choose to lie about the betting history. Ain't it conviened that i can't prove it as you blocked me ? I guess i am making this up, just like the other member who posted it. And just like Thunder in the reply above, just like all other members in this topic. The saints at Campeon wouldn't do any harm to anyone, common. It's you against the world isn't it Campeon ? 

Let me ask another question:

The first 2 weeks after you took my money without telling me* , without telling me why* , without any communication at all**, i have sent over a dozen of e-mails to you where my money was, why it was gone what the problem was. After 45 days and interference of the Curacao Gaming Authority you guys finally told me what the exact reason was, and what bet was so called suspicious of bonus fraude. 

Is that the way it works at Campeon ? Don't you guys feel any need to answer some questions from someone you just took over € 200 from ? Does the Curacao Gaming Authority has to interfere before you give any real explanation ?

* You think that that is normal by the way? You think that shows how much you value your customers ? Would you advertise with this ?

** If i didn't keep an administration,  i could have made another deposit, just litterally throwing it down the drain. (Not that Campeon would mind that obvious)

Dear blablabla88,

Yes it is true that we haven't replied to all of your 5000 emails you sent us. We trully apologize about it. We think everyone hear thinks it is normal to reply to 5000 emails per customer. You are right, sure.

Let me just remind our fellow followers on this thread about the threats you made on our employees and their family members via their social media accounts. But, sure you are right, we should have replied to all of your threats. Nothing wrong from your side. We just hope that you include all those small details on your posts here, instead of pretending to be a victim.

As explained also before, your account has been blocked, as due to your betting fraudulent activity, you are not welcome on our company any more and we had the right to block it. 

Again, as explained also before, all of your activity is availablee to any authority.

Last but not least, why don't you check your inbox of July the 19th and see if you received any email that was sent both to you and the regulator. But probably it is not convenient for you. You say that the regulator never replied to you, and again it is our company's fault, isn't it? When you can clearly see that we sent the email to both of you. That is a great logic line you are following here.

Anyway, enough said about your case.

Regards,

CampeonCasino

Hi Campeon, 

I see you are not giving answers once again. Nice dodging, once again.

I do not have an e-mail from the Curacao E-Gaming Authority on 19th of July in my inbox. I do have one from ThePogg, that is the site where Campeonbet and Svenbet are BOTH blacklisted: https://thepogg.com/casino-review/campeon-bet/ Are you referring to this e-mail ? If not, could you share the content of the e-mail you are referring to ?

There it is again, the oh so beloved and the oh so easy 'Victim-role'. It's so much easier to focus on my actions and mainly my re-actions than taking some responsibility, isn't it?

As i said, you didn't communicate about taking my money at all. I could have just made another deposit, just to fill your pockets. That has nothing to do with the e-mails i send after that. Care to explain that ? Was it more conviened to not tell me you took my money ?

After i found out about it,  yes i have sent you guys an e-mail almost on a daily basis. Obvious i wanted to know what was going on, you were ignoring all of them. You claim you value your costumers, how did you show that exactly ? Nice argument by the way about the 5000 e-mails. Do you really think i would send an e-mail on a dailly basis if you explained things to me right away ? Really ? Again, why did you ignore my questions for so long ?

And yes, i was getting desperate. € 200 is a lot of money for me, i see you took over € 5.000 from Thunder so it´s probably peanuts to you, but please try to empathize(for a change). After tried e-mailing/calling/live chat i tried to contact the employees themselves, and yes after they ignored me, i tried there familymembers. However, i wasnt threatening anyone at all in those messages, i was just trying to get in contact with Campeon. As you didnt care to reply to my e-mails i had to try something else. My hands were tied there.

If i need to reach someone and i am ringing his door bell, calling him, e-mailing him on a daily basis, at some point i might try to contact the nabers to ask what is going on and ask for way to get in touch with that person. 

That is exactly what happened here, i asked them for information nothing more nothing less. I could easily show the screenshots here(with the names blurred out). Could you do the same with those threats ? (didnt think so) 

However some of those (3) had nothing to do with the fraudelent activites of Campeonbet and i should not have aksed them. I explained this in the e-mail, i apoligized for it there, apologized for it here in public and i apologized to them also. I see you 'forgot' to mention that. (or didnt you?) I understand that it is very conviened for you to bring this up every time because, well the beloved and the easy victim-role obviously but can we get past this ? What do you want for me here ? Can you give me a reason why you want to discuss this in stead of the questions in the case ?

Also after the interference of Curacao E-gaming Authority i explained the so called 'bonus fraudelent bet'. I had placed bets on OVER 2,5 goals on CampeonBet and UNDER 25 on Svenbet on a certain match.

I told you it was a honest mistake. It happend once, not more. Also you declare that Svenbet and Campeonbet are entirely different entity's, so is it fraud really ? And if it is, what is the exact penalty? If i had € 100.000 on my account would you have taken this also ? (on a € 25 or €50 bet)

Last but not least. You told me that you were more than willing to help out and refunded me the money, if i woulnd't have contacted those employees and familymembers on Facebook.

So in other words: My so called bonus-fraud wasn't that serious at all. You actually waited for me to lose my patience so you could use it against me. And what better way than totally ignore me for 3 weeks with my money in your pockets. 

I also in detaill commented on your statements in this reply. You were focussing on my actions, i tried my best to explain myself. Maybe you could do the same thing this time ? I know it is not as easy as focussing on my (re)actions and dodging questions but could you at least try it ?

What part of my story is fake? Standard KYC involves 3-5 documents, I have sent you over 20! You rejected my utility bills because the document didn't have colors on it. Rejected my Internet bill (which had colors) because it didn't have a QR code. Rejected my bank statements (which was stamped and signed by branch manager) because it didn't have colors on it again. "Perfectly normal KYC procedure".

Moved to Malta. Produced a utility bill with colors and a QR code, why does that now not count? Then you emailed me the crazy "we need new documentation from your old address". In addition you asked that I have to apply for residency in Malta, WHY??  Estonia and Malta are in the European Union, there is absolutely no need for me to do that. You are just making new crazy demands to waste my time. If I produce my bank statement from Malta you will say again the same crazy excuse, doesn't have colors or QR code on it. Impossible and unethical demands.

Also, regarding Curaçao, I have not received a single email from them or you when Curaçao specifically asked to copy me in on your explanation. As far as I know, you gave no answer to them. 

"Moreover you informed us that you relocated to Malta due to a new job and when we asked for your residence ID you started again your mambo jumbo and refused to sent it."

This is a lie!! 

I even produced the utility bill from Malta to the moderators of LCB. Can Sydney please confirm this?