CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

Hello blablabla, thunder,

Sure guys, both of you are very sincere on your posts. 

None of you ever received any reply from us regarding your complaints to Curacao.

And the below screenshots are photoshoped. And the accusations about our owners are true. Sure thunder. Whatever you say.

And it is ridiculous to ask for a proof of old address when a customer claims that he moved to another place/country. Yes, you are right, we should have straight away accepted all of your claims and give you also €1000 bonus. We are such lunatics to be requesting such proof. 

Did any of you at any point during this time ever wondered why the regulator never replied, as you claim, to you?

Did any of you ever wondered why LCB closed your complaints?

Does any of you know the meaning and the purpose of the regulator?

Probably not, from what we see from your posts.

As for you blablabla, it may seem normal to you to verbally abuse someone and forgetting to mention it on all of your posts (that is the reason that we are mentioning it), but for us and for all of the authorities/forums you tried to find "your justice" it is not acceptable, however don't be fooled by this. The reason for your complaint being rejected by eveeryone, was not the verbal abuse of our employees and their family members, it was your fraudulent activity. 

Which, what a surprise, for you it is not fraudulent. Well, for the rest of us it is.

Have a nice day.

Regards,

CampeonCasino

<Attachment including player's name removed by moderator Sydney>

Campeonbet can't read this !!! The crap you write !!! Why do you accuse anyone here on the forum? It's no wonder in everyone you see a criminal because you are yourself!   Read about yourself on the Internet and you will find out the truth! The same is written about your regulator, who issued you the license .... you will not find anything good ...    How do you explain blacklists on other betting forums ??? You and your regulator are in the first place on the blacklist ..     Get honest !!! Have a nice day!

Hi, 

I am waiting for an outcome from the Curacao E-gaming Authority not from you guys. Here is the so called verbally abused message. I hope they kept living after this ? Any trauma's ?

( PS LCB as they put my name on here, i think it's fair to say i can drop theirs)

By the way why are Campeonbet and Svenbet blacklisted at ThePogg.com ?

the reason for your complaint being rejected by eveeryone, was not the verbal abuse of our employees and their family members, it was your fraudulent activity.

So the fact that you replied to me that you were more than willing to help out, if i didnt contact them was a lie? Or are you lying now ? When are you telling the truth, that might be a better question. 

 <Attachment including name removed by moderator Sydney>

EXACTLY THIS !

Is the internet framing you guys Campeon ?

Is Elka making this up ?

Want to blame it on the fake-news again ? 

It's the whole world against the saints of Campeon isn't it ?

How are you planning to manouvre yourself in the victim-role again this time ? 

Hello blablabla88,

The above message was posted in this thread on 23rd July 2019. We consider this complaint closed.

Rehashing already solved complaints will not be allowed as it goes against the purpose of this thread and is not doing any favours to anyone.

Since it's not allowed to disclose any personal information or names in this thread, we have removed all personal info and names written in your and CampeonCasino's posts/ attachments.

Thank you for the cooperation and understanding.

Dear blablabla, thunder,elka,

Your personal information were posted beccause YOU asked for them as proof of our claim that we indeed sent you email regarding your complaint.

But it seems that you forgot to mention something about it. Strange as you were 1000% sure that we nnever replied to you.

Blacklisted?? Everywhere?? Well, it would be nice to see some proof, cause ThePogg.com for sure is not everyone.

Your arguments are just nonsense.

Blablabla why don't you show everyone the date of the email you received and when you verbally abused our employees and their family members. It will solve some tricky thoughts about our change of handling your case...We do not think anyone would expect a gesture of good will after verbally abusing the opposite party. 

Blablabla the whole world you mean you three??? Whatever suits you best. 

We have the rest of the universe with us. 

Elka, what about your complaint? We rejected your claims, LCB rejected your claims, Curacao rejected your claims, BUT ThePogg.com is the most trustworhty of us all, right? Sure, no problem. 

Just do us a favour and pm blablabla, as he is curious about your case too, about the outcome of your complaint.

And FYI it is not us that we pretend to be the victim. We are an online casino company, with Terms and Conditions, accepted by all of you upon your registration. We are sorry, but we comply to our T&Cs. If you do not like this, feel free to join other casinos.

Regards,

CampeonCasino

Hi i also asked for PROOF for the verbally abuse to those people. Forgot it ?

Also forgot to explain why you are blacklisted at THEPOGG ? 

I dont care that you e-mailed the 19th. Me and the rest are waiting for an update from the Curacao E-Gaming Authority. What's your point ? 

So as you are asking for it:

This is the message i have sent to those people. Could you point out the abuse ?Were they oke ? Did they need emotional help after reading this? It's been a few months now, how are they doing now ?

Hallo, sorry to disturb.

(the friend request is just to make sure you see the message)
I am looking to get in contact with ****** ( i think you’re related?)
He is head of customer support at Campeon Gaming and his company owe me 240 Euros.

He and his team at Campeon gaming just stole it from me and they have been ignoring me ever since. ***** is head of customer service , in his LinkedIn he claims communication is his strong suit, well so far i have to disagree.

I hope you can imagine i am pretty frustrated and despaired here, and as he and his team completeley ignore me, i have to try this.

Oh and by the way, i am not the only one. I have spoken to people who have ‘lost’ more than a thousand Euro’s to CampeonBet/SvenBet and EvoBet. (same company)

Just Google any of these bookmakers and type fraud, stealing or scam and you will see plenty of results.

Just to be VERY CLEAR. I am not talking about losing at the casino or losing a sportsbet.
I am talking about STEALING.
One day i have 200+ Euro’s on my account and i want to withdraw it to my bank account. The next day the withdrawal is cancelled, the money is gone and my account is blocked without any communication.

Please let him know i contacted you and that i want to speak with him.

Anyway once again i am sorry to concact you here, believe me i wish things were different.

You are the first in his list i have contacted, but if *** and the team of CampeonGaming keep ignoring me, you will not be the last i am afraid.

Anyway,

My apologies, thanks for reading and take care,

Hello thunder,

The above message was posted in this thread on  10th May 2019.  Rehashing already solved complaints will not be allowed as it goes against the purpose of this thread and is not doing any favours to anyone.

You've also mentioned this: "how Campeonbet is on LCBs "good list" is beyond me" . This is not true, it's not us who give ratings to our casino reviews, it is you, ie the visitors who leave the ratings and comments. As far as we're concerned, this group of casinos hasn't been placed on LCB Approved Casinos list.

Also, we don't see how Panama Papers are related to these complaints? In case you can't provide the evidence for your allegations, we'll have to delete your comment as defamatory allegation. If you can provide us with the evidence, we're going to leave your comment in this thread. 

Blablabla the whole world you mean you three??? Whatever suits you best. 

We have the rest of the universe with us. 

Are you really pretending the rest of the internet is PRO Campeon ? Are we pretending the internet is not filled with complaints ? Are we pretending that the 3 of us are the only one with complaints in this topic alone ?

Blablabla,

The thing that you are contacting a family member of one of our employees and stating that his/her relative "stole" your money is something normal to you, right? No evidence of verbal abuse, isn't it? Well, feel free to post here the links to the social media of your family members and maybe we can also send them some personal messages about your betting activity. 

Don't worry, we will be very polite, like you. 

We are pretending that the rest of the internet is PRO Campeon? Wasn't it you that said the whole world is against us? And then you mentioned ONE forum? After you already got rejected by THREE? 

You want US to give you an explanation why this forum blacklisted us, as you say? Why don't you give us an explanation why LCB whitelisted us or even worse for you, why LCBs visitors whitelisted us??

Just face the truth and handle your case in a proffesional way.

One last time we remind you that for all of these kind of cases, there are the regulators to take the final decision.

So, unless you have some news from our regulator, we kindly ask you to stop spamming this thread with nonsense, as you already know that nothing will change what you did on your betting activity.

Regards,

CampeonCasino

LCB, please tell me why my case was closed? Has Svenbet Casino provided accurate evidence regarding the alleged use of a VPN?

Campeonbet .....
You don't have a good opinion because you deserve it yourself ... you have to deal with it.
You can still write whatever you want.
There will come a moment when you will apologize.
It's a matter of time.

I see we are back to this again. I explained myself and asked for info. I don't see the abuse. Anyway i apologized for contacting them, what do you want here ? You like to focus on this, what do you want me to say ?

Believe me, if i would take your money without telling you and ignoring your questions for weeks, i would be fine if you contacted anyone i know to get in touch with me. 

The thing that you are contacting a family member of one of our employees and stating that his/her relative "stole" your money is something normal to you, right?

Why are you using the '' '' ? If someone takes your money, doesnt explain himself, doesnt even tell you he took it. And even when you ask for over 15 times in 2,5 weeks, he doesn't even respond. That is not stealing ? What is the term you use for it at Campeon ? 

I can't answer your questions about LCB, i simply dont know. Could you (finally) tell me why THEPOGG blacklisted you ? What are you hiding ?

And finally, it is very clear now that you are lying at one point (at least) and that doesn't suprise me at all. In the e-mail you say that i could get my money back if i didn't contact those people on Facebook. And here you say, the betting was the problem. Either your lying here, or you are lying in the e-mail. 

Well you were definately lying in the e-mail as you were saying you were more than willing to help out if i didn't contact them on Facebook. Because how exactly did you show you were more then willing to help out ? By ignoring my every e-mail and question ? By blocking me on the websites ? By quicky closing the live-chats if i was there ? Is that called helpfull at Campeon ? 

Blablabla,

Please do not talk about lies here.

All your posts are full of lies.

Again you are playing ignorant, after you already admitted that you received our email about the breach of our Term.

And yes, the breach of the Term and the deduction of your balance because of the breach, is definately not "stealing".

As for the forum you mention, well we cannot tell you why they blackilisted us, as you say, of course. For the same reason you cannot tell why the visitors of LCB whitelisted us. It is simple logic. LOGIC. We are not hiding anything. Do not try to prove the unprovable by stating nonsense.

Also, you forgot to reply to this one:

The thing that you are contacting a family member of one of our employees and stating that his/her relative "stole" your money is something normal to you, right?

And you did not mention anything about the links of the social media of your family members.

Also, we are waiting for proof of the "whole world" that blacklisted us".

Also, we are waiting for proof of someone that accepted your claims.

And by the way, why don't you post this forum's reply to your complaint? Since you seem to trust theeir opinion a lot.

Oh, I forgot, you did not mention it here that you already got rejected by them ALSO.

Regards,

Campeon Casino

I did admit you finally responded to me (after i contacted those members on Facebook, so that was apperantly needed for you to finally respond)

You are dodging the real content again. Could you show me some e-mails you have sent out to me before that time ? You took my money on June 1st. When was the first time you communicated about this and how? When was the first time you explained to me what i did wrong exactly ? (what Bet was suspicious)

You are calling me a liar, please show us all how helpfull you were exactly.

It is LOGIC that THEPOGG blacklisted you ? I get that. Why is it LOGIG that LCB whitelisted you? I dont get that...

The thing that you are contacting a family member of one of our employees and stating that his/her relative "stole" your money is something normal to you, right.And you did not mention anything about the links of the social media of your family members.

I told you, if i took over 200€ from you wihtout telling, without explaining. Even ignoring you for 2 weeks where you ask about my money. Than i would have no problem, if you contacted anyone i know. I am repeating myself. What more do you want to hear about this ? You keep focussing on this, please what do you want here?

Also, we are waiting for proof of the "whole world" that blacklisted us"

I didnt say the whole world blacklisted you. I said you pretend like the whole world is against you. As you are always hiding in the victim-role. You dont like to take responsibility. But as you ask, here are 2 of them.ThePogg blacklisted you. CasinoGuru blacklisted you. I have enclosed the screenshots.

Also, we are waiting for proof of someone that accepted your claims.

The only one i want to get involved here is Curacao but they did not respond (yet). Why are you blaming me ? What can i do about it? 

So no answer on the utility bill I sent you from my Maltese residence?? Stop dodging. 

March 20, I requested to change address. 

Your answer on March 21: 

"Hello ******,

Please provide a proof of address both for your registered (********) and new address."

March 22, I sent an invoice from my old address. You ignored that and 4 days later on March 26 asked proof of both  addresses.

March 27, I emailed : "Is the invoice i sent for the old address accepted?" Your answer: "For address change request, you need to provide both documents then related department can make the update on your profile."

Again ignoring my question of the invoice from old address.

March 28, I emailed: "Will you accept the invoice i sent you or will you reject it again like before?" NO answer from you

April 1, I emailed: "The address verification document should be either telephone or energy bill.
It should be colored, with barcode on it and received by post.

If i provide this from my new address, will you verify my account?" You replied April 2, :"Hello ******,

After providing asked document(s) account will get verified.

Kind regards,

KYC Team"

April 6, I emailed: "Hello,

Here they are. Invoice from old address and phone bill from new address, colored and received by post.

Regards,"

AND THEN, your lunatic reply on April 7: "Hello *******,

Document is rejected (*******) before, please provide another document with QR/BarCode or stamped. (please do not upload already rejected ones).

Kind regards,

KYC Team"

"Please provide another document" from my old address where I dont live anymore???? Completely ignoring the legitimate document from my new address!!!

Who is the one with the mambo jumbo now??

Curacao is worthless forget about them.

LCB rejected my claim?? Here is a moderators answer from my inbox: "Hello thunder,

We didn't agree with their decision and if you read the comment carefully, you will see that we've added on their review page:

"We will go add to the disadvantages section on their review pages that KYC and document process is a frustrating one and not player friendly.""

I have not breached any of your Terms and Conditions and you are just blatantly ignoring every effort of mine to simply get verified! I have sent absolutely everything possible, have even extra sent you video selfies of all the documents and you keep saying you have the right to ask further documentation! I sent you a document which was exactly what you asked for and said my account will get verified, but no you keep liying and asking for new documents forever.

Go ahead and explain the above email correspondence.

P.S: the Panama Papers link : https://offshoreleaks.icij.org/nodes/55053629

Must say. In my opinion it truly is ridiculous to ask a proof of old address. Why would any casino need such information like previous address? I just dont get it. 

Being sarcastic + changing subject with that unreasonable and shoddy throw "give you also 1k€ bonus" is just stupid. Makes you look (in my eyes) very disparaging person. Thats just me. But in the end, the image of your casino that you have painted in this thread with numerous spiteful utterances, makes me glad that I never deposited to CampeonCasino.

Back to the main reason why I ever replied to this.

CampeonCasino, could please give us all a proper clarification to this next question without being rude? 

Why do you request invoice from old address? You need old details for what?

A campeon rep has been online but chose not to answer. Typical. When confronted with their rogue activity they start to play the ignore game again. Absolute cheats.

if you registered under old address/country of residence  then casino has every right to verify this by asking for both old and new utilitie bills.

You sure it's just us Campeon ?

Any explanation for the screenshots?

<screenshots removed by moderator Sydney>

<link removed by moderator Sydney>

Hello blablabla88 and Elka,

We've already explained earlier that you cannot keep posting about the same complaints again. 

Also please note that it's against the rules of this forum to add direct links to other gambling forums. If you're not happy with our service, you can always go to the other gambling forum you're advertising here and post your complaint there.

• LCB why are you defending Campeonbet ?? Why are you not listening to the other party ??? You are supposed to be a mediator to solve the problem.    My case is not fully resolved.    In private messages you wrote to me that you are waiting for accurate evidence regarding the alleged use of VPN, to this day there is no.    This is not okay.

Dude you have no idea on their rejection reasons of my old address utility bills, but whatever.

So help me out then on their idiotic demand. How am I supposed to send new documentation from my old address from another country? 

And by the way, they completely ignored my utility bill from my new address and they can see from my ip address that I reside in another country now. 

hello today make a deposit of 50 euros but I changed my mind that I want to take back 50 euros but does not allow the withdrawal writes the customer is restricted due to the action, please help?

Tom

Hello Tomas Ramanavičius,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello Tomas Ramanavičius,

We checked your account and we see that you never verified your account neither have you contacted us requesting information about the withdrawal process.

Kindly upload the required documents to your gaming account.

Kind regards,

CampeonCasino

Why do you request invoice from old address? You need old details for what? As said, in many cases it is just impossible to provide such documents.

CampeonCasino, you seem to be very ignorant when someone is questioning your actions.

Hi HiisiRakki,

Although as you say you are not our customer and although we have already replied to your question on a previous post, allow us to refresh a bit the information on this matter:

Why would we need a proof of an old address? Well, it may seem to you totally unreasonable and trully crazy to ask for such a proof, but let us put things right.

Whenever a customer is registering in any online casino, there is the most basic term of all the terms and conditions of online casinos, that you need to register your true details, like real full name, real residential address, real phone number etc.

Having said the above, when a customer registers his residential address in street A he needs to provide a proof that he is residing in street A, as this is the street he entered in his personal information upon registration.

Now you may ask yourself, why would an online casino company need a proof of any customer's address? Well HiisiRakki, for this matter, you will need to contact all the regulators of the world and the European Union and ask them why did they establish the KYC procedure for all the customers of online casinos and a lot of other industries.

So, let's get back now to your question. As we said, we have a customer that registered in an online casino company and declared that he is residing in Street A of Country B. He starts playing and hopefully for him he makes some winnings. It is now time for him to request a withdrawal. So it is also time to verify his gaming account and send at least his proof of identity and his proof of address. 

The customer sends the documents and all of a sudden he sends a proof that he is residing in Street C of Country D...and he says that he moved to another country. In your opinion we should just ask him for a proof of his new address on a totally different country. In our regulator's opinion and our opinion too, we need a proof of the registered details.

In a similar example, let's say that a customer is registering in our company and enters Frst name: John Last name: Smith. He starts playing and makes some winnings. When we ask him for proof of identity, he says that he changed his name and that his real name is Joe Doe. According to you, we should just accept his claim and process his withdrawal. Unfortunately, this is not allowed and therefore we cannot just accept changes of personal details without proof of the change. 

That is the reason that every online casino requests both proof of old and new address whenever a customer, that has a betting activity, claims that they have moved to a new place.

We hope this clarifies your honest question about our procedures.

Kind regards,

CampeonCasino

P.S:The above examples are not referring to any existing customer of our company.

Standard KYC procedure you say? Standard verification is proof of ID and 1 proof of residence. Ok, lets have a review of your "standard" procedure. 

1) ID card front and back - accepted
2) Proof of deposit - accepted
3) Proof of income - accpeted
4) Sreenshot of skrill personal information (confirming address) - accepted
6) Internet bill - Rejected because document doesnt have barcode
7) TV bill - Rejected because no barcode
8) August utility bill (has barcode btw) - Rejected without a reason
9) September utility bill - Rejected without a reason
10) October utility bill - Rejected without a reason
11) November utility bill - Rejected without a reason
12) Selfie video showing myself, my ID card and my utility bills - no answer/rejected

13) Bank statement detailing my housing loan - Rejected because it is not a statement (it is)
14) Bank statement showing transactions (confirming address) - Rejected because no stamp or bank logo (A digital file!)
15) An encrypted, secure BDOC file with banks digital signature and certificate showing transactions (confirming address) - Rejected because no stamp or bank logo (A digital file!)

16) Bank statement printed out at the bank, stamped and signed by the branch manager - Rejected because it doesnt have colors on it!! (how crazy is that??)

17) Mobile phone invoice - Rejected because not recieved by post

Yeah. Perfectly "standard KYC procedure". Have sent absolutely everything possible yet you idiots still come up with unbeleviable rejection reasons.

During this time they never specified what kind of document is needed for a verification or what are their rules, they kept on saying "document rejected, send another one" on and on and on. "we have the right to ask more documents, check the terms". Finally they said that to verify address it has to specifically a phone or energy bill, has to be colored, has to have a barcode and has to be recieved by post. Insanely specific to avoid verification.

"All of a sudden I changed address??" Cut your bullshit. This has been going on for 1 YEAR! I moved to another country 6 months after trying to get verified. In your own terms and conditions it says if a customer wants to change address one should contact live chat to change it and thats it! No mention of needing to verify the old address, which I actually did more than enough.

"we cannot just accept changes of personal details without proof of the change. " I sent you a phone bill (matching your insane requirements) from my new address. THAT IS THE PROOF OF CHANGE. You can also see my IP address from that country. But you started messing with my old address verification again. I sent you a mobile bill invoice from my old address, guess what... 

They rejected it because it is not recieved by post!! And demanded that invoice in post form! From another country! I emailed them several times how the hell can you ask something like this it is impossible. They ignorantly replied that I have to request the old bill from the provider by post, again, from another country. Impossible.

Or am I missing something Cheatbet? Im sorry, Campeonbet. Are you telling me because I have moved it is now impossible to get verified? Although I already sent you a proof of my new residence, after which you also promised to verify me if I did so. Lies after lies.

Tell me, what do I need do to get verified? 

Dear blunder, oh I meant thunder,

We do not understand your reply to our post to HiisiRakki. 

Maybe you should read our PS on this post.

Dear HiisiRakki,

Please read these lovely phrases by user Thunder, like "you idiots", "Cut your bullshit", "Cheatbet" and we hope you will understand the reason behind our tone of replying to such lovely customers.

Dear thunder,

Please read again LCB post that we will not be replying to old and closed cases and try to comply for one time in your life with someone else decision, that you do not like.

As we said again and again and again, feel free to request the final decision regarding your complaint to our regulator and then we can speak again.

Till then, we wish you good luck and we will speak again when we have a notification from our regulator.

Kind regards,

CampeonCasino

PS: No, we are not hiding anything, no we will not reply to the same and same questions of the same...three...users, yes we will reply to our regulator or this forum's requests

Am I reading this right...

So you are not giving me any chance to verify my account anymore? You will ignore every document from my new address? 

Is that what you are saying? 

@thunder  you are beating a dead horse and spinning in circles. You were advised to reach out to Curacao regulator. Please do and keep us posted about their decison.

Any further posts regarding this case will be removed for the reasons already stated, including questioning and arguing this decision.

Hi I have an account on campeonbet.com and I emailed support and they told me that they have forwarded my request and it is under review. After the request has been approved I will receive a reply. I have pending withdrawal of 1k euros since 10/10/2019. But never got reply, check please. I also pmd lcb casino rep but I did not get reply.

Hello nongsong,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hi Sydney I have pmd my username, did you get it?

Hello nongsong,

Yes, it's been forwarded to the Casino Representative. Keep you posted.

okay thanks

Dear nongsong,

We are waiting for you to complete thee verification of your account.

We have sent you an email 7 days ago and we have not received any reply from you since then.

It is our requirement to verify the accounts, before checking their withdrawal requests.

Best regards,

CampeonCasino

Hi I emailed the documents and I am waiting for your reply about it.

Hello nongsong,

We'll contact the Casino Representative to check what's going on. Keep you posted.

Hi nongsong,

Kindly reply to our email regarding your account verification.

Best regards,

CampeonCasino

The site confirmed my account was verified on January 16 after so much verification and I cannot withdraw. BUt they never send the withdrawal!

Hello nongsong,

We're going to contact the Casino Representative. Please keep an eye on this thread for the updates.

I will, thanks.

Dear nongsong, Your withdrawal request has been processed. Kind regards, CampeonCasino

Hi I made a new withdrawal but it was declined, why?
I messaged and emailed support but no reply.

Hello nongsong,

We've asked the Casino Representative to check what's going on with your witdrawal. Please keep an eye on this thread for the updates.

Dear nongsong, None of your withdrawals has been rejected aas we have already informed you via email 4 days ago. Have a nice day. Regards, CampeonCasino

I tried to make a new wthdrawal but this message showed up:
please verify your account in order to request a withdrawal You already have an active withdrawal request

My account is verified, please update.

Hello nongsong,

We've asked the Casino Representative to check what's happening now. Please keep an eye on this thread for the updates.