CampeonCasino wrote:
Hello blablabla, thunder,
Sure guys, both of you are very sincere on your posts.
None of you ever received any reply from us regarding your complaints to Curacao.
And the below screenshots are photoshoped. And the accusations about our owners are true. Sure thunder. Whatever you say.
And it is ridiculous to ask for a proof of old address when a customer claims that he moved to another place/country. Yes, you are right, we should have straight away accepted all of your claims and give you also €1000 bonus. We are such lunatics to be requesting such proof.
So no answer on the utility bill I sent you from my Maltese residence?? Stop dodging.
March 20, I requested to change address.
Your answer on March 21:
"Hello ******,
Please provide a proof of address both for your registered (********) and new address."
March 22, I sent an invoice from my old address. You ignored that and 4 days later on March 26 asked proof of both addresses.
March 27, I emailed : "Is the invoice i sent for the old address accepted?" Your answer: "For address change request, you need to provide both documents then related department can make the update on your profile."
Again ignoring my question of the invoice from old address.
March 28, I emailed: "Will you accept the invoice i sent you or will you reject it again like before?" NO answer from you
April 1, I emailed: "The address verification document should be either telephone or energy bill.
It should be colored, with barcode on it and received by post.
If i provide this from my new address, will you verify my account?" You replied April 2, :"Hello ******,
After providing asked document(s) account will get verified.
Kind regards,
KYC Team"
April 6, I emailed: "Hello,
Here they are. Invoice from old address and phone bill from new address, colored and received by post.
Regards,"
AND THEN, your lunatic reply on April 7: "Hello *******,
Document is rejected (*******) before, please provide another document with QR/BarCode or stamped. (please do not upload already rejected ones).
Kind regards,
KYC Team"
"Please provide another document" from my old address where I dont live anymore???? Completely ignoring the legitimate document from my new address!!!
Who is the one with the mambo jumbo now??
Curacao is worthless forget about them.
LCB rejected my claim?? Here is a moderators answer from my inbox: "Hello thunder,
We didn't agree with their decision and if you read the comment carefully, you will see that we've added on their review page:
"We will go add to the disadvantages section on their review pages that KYC and document process is a frustrating one and not player friendly.""
I have not breached any of your Terms and Conditions and you are just blatantly ignoring every effort of mine to simply get verified! I have sent absolutely everything possible, have even extra sent you video selfies of all the documents and you keep saying you have the right to ask further documentation! I sent you a document which was exactly what you asked for and said my account will get verified, but no you keep liying and asking for new documents forever.
Go ahead and explain the above email correspondence.
P.S: the Panama Papers link : https://offshoreleaks.icij.org/nodes/55053629
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