CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

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  • Hi blabla and Elka,

    I don't want to be pesimistic, but I have quite clear that the money those thieves stole from us is gone, whatever we do. I already had another problem with a bookie with a Curazao license, they also stole €100 from me, I contacted the license operator many times and they didn't even reply a single time. So unless they decide to pay us, they is no legal way to get this money back. That's why they get the Curazao license, they are pretty covered since it's a fucking pirate island in the Caribe, and even if it's linked to the Netherlands, they have different laws and rules.

    What we can do is to press to the MGA and the UK regulator to avoid those motherfuckers to get the license in EU, I think this will hurt them more than paying the peanuts they stole from us.

    What we also can do, if we manage to find enogh people that was scammed, is to press in the Eropean Gambling Commission to ban all the Curazao Gaming Licensed sites, since they don't respect EU regulations and they don't take responsability when one of their sites they is stealing from their customers.

    And my best advice to everybody, DON'T PUT EVER A SINGLE € IN ANY BOOKIE/CASINO WITH A CURAZAO GAMBLING LICENSE! I fell twice, there will not be a 3rd time...

  • hi

    Monika8787
    Hi. Why I can not take advantage of the bonus amount. I am coming in and is empty. And chat support is unavailable

  • MONIKA8787 wrote:

    hi

    Monika8787
    Hi. Why I can not take advantage of the bonus amount. I am coming in and is empty. And chat support is unavailable

    Hello Monika8787,

    Which bonus did you try to claim? We'll send them an email and ask them what happened.

  • Hi @Sydney ,

    Elka has already uploaded on this thread the proof that we sent her.

    Kindly check again.

    Best regards,

    Svenbet

  • Hi @Elka ,

    We have already informed you thorougly about your case and we have sent you all the proof you requested.

    Also please note that your complaint was rejected by Curacao authority.

    Thank you for your cooperation.

    Best regards,

    Svenbet

  • Hi @elpurris camaron , 

    Kindly pm us your userID and your registered email address so we can help you out with your case.

    Best regards,

    Svenbet

  • Hello @FOU,

    Kindly pm us your email address or userID and so we can reply to your case.

    Best regards,

    Svenbet

  • Hello @blablabla88 , 

    Kindly send us your userID or registered email address so we can investigate your case and reply to you.

    Best regards,

    Svenbet

  • Svenbet, how do you explain the answer of your employee to live chat, that my account is OK ?! You know exactly that I did not do anything wrong !! I will not stop fighting and I will inform everyone about your not treating the players fairly !!

  • Hello @thunder,

    Kindly send us your user ID or registered email address and we will inform you about your case.

    Best regards,

    Sven bet

  • Dear @Ksdkddm Freddyuu,

    Please send us your email address or user ID so we can reply to your case.

    Best regards,

    Evobet

    3.2/ 5

  • Dear @Elka,

    Thank you for your reply.

    We think that you have misunderstood the whole case.

    We informed you about the use of VPN and we have sent you also proof of that.

    However, that does not meen that your account is problematic or that is needs to be closed.

    It only meens that you are not allowed to use VPN while using our services. If you stop using VPN then it is perfectly fine by us and you can continue using all of our services.

    Best regards,

    Svenbet

  • Hi Campeon, 

    So suddenly you guys locked my CampeonBet account also ? There was 25 euro on that + obvious the 212 Euro that was stolen from me at my SvenBet account. Wich you also conveniently locked....

    What are we doing here?

    Jeroen

  • Svenbet sounds like this:
    "keep making deposits, but you will not get any money when you win, because we will come up with something that will not pay them out"
      I am not doing well when I read your answers .... nothing truth, nothing to make sense ....

  • Hello Campeon,

    What about my 2 accounts with Evobet and Svenbet ?
    A few weeks ago you informed me that I can withdraw part of my balances which are euro 300 on Svenbet and euro 700 on Evobet. I tried to withdraw these amounts but you locked both my accounts.

    I have sent several emails but all are ignored as usual.

    Please advise how I can withdraw the above amounts ?

    Also as already informed you I am seeking assistance regarding the balances that are still owed to me on both my accounts (besides the euro 300 and euro 700) as your reasons are not at all correct and I don’t accept it.

    Please advise.

    Thanks

    3.2/ 5

  • Dear everyone,

    please see below, fyi.

    Hopefully the MGA will be able to assist us with all our claims.

    https://www.google.co.uk/amp/s/www.sbcnews.co.uk/features/2019/06/24/campeon-gaming-partners-waiting-green-light-sweden-uk-market/amp/

  • Dear Campeon,

    Could you kindly advise the MGA License number that you have acquired for easy reference.

    Thank you 

  • Dear @Wizard1,

    Kindly pm us your userID and your registered email address and we will reply to your case.

    Best rgerads,

    CampeonCasino

  • Dear @blablabla88,

    We have already given you all the necessary information regarding the bonus abuse you commited on our site and the actions we have taken based on our terms.

    We have also notified the relevant authorities regarding your abuse on our employees and their families on social media etc.

    So please let the authorities decide the result of this case and feel free to contact any regulator or authority you wish to.

    For us your case is closed and will not be reopened unless a relevant autority asks us to do it.

    Have a nice day.

    CampeonCasino

  • Dear @Elka and LCB,

    This case is considered closed from our side as we do not have anything more to add.

    Kind regards,

    Svenbet

  • Dear @Wizard1,

    We have sent you an email regarding your request and we will be happy to refund your remaining balance if you wish us to do so.

    Kindly inform us of your decision.

    Best regards,

    CampeonCasino

  • This is your opinion Svenbet. I will never agree with your decision, according to you, when I make a deposit, I do not use VPN, and when I want to withdraw I use VPN. This is a total absurdity. I will not leave this matter and notify the authorities in use.

  • Hello Campeon,

    Thanks for both your emails from Evobet and Svenbet to which I just replied via email and await your feedback.

    I would also appreciate knowing your MGA license number as requested above.

    Thanks

    Wizard

    3.2/ 5

  • Dear @Wizard1,

    We have sent you an email. 

    Kindly let us know of your final decision, otherwise this case will be closed from our side.

    Kind regards,

    CampeonCasino

  • Svenbet Casino Wizard1 asked for the MGA license number? Reply I'm also interested. We are waiting.

    Rated:

    / 5

  • Dear Campeon,

    I passed on all your emails of today to the MGA and am trying to get clarification from the MGA re your license and will get back to you once I have feedback....hopefully it shouldn’t take long as you claim to be in the final stages of obtaining the MGA license.

    thanks, wizard 

  • Hello @Wizard1,

    We kindly ask you to read the last line of the emails you received below our company logo.

    Thank you for your cooperation.

    Kind regards,

    CampeonCasino

  • Hello Campeon,

    Yes, I have read it and all I am doing is trying to protect my interests and get back my rightful money, nothing else.

    As you know it’s been 3 months now and you give me no choice but to try to get back my money through whatever means are available and at any cost. We wouldn’t be faced with this situation had you returned back all the money due to me and besides this I was kind enough to inform you that I would accept just my original deposits and forfeit the winnings. I cannot accept anything less than this and will continue to pursue this injustice in any way possible.

    Also what I stated above is also confirmed by you in this chat and also on several other websites, including SBC, Campeon Gaming etc so I am not disclosing any unknown information.

    Thanks,

    Wizard 

  • Dear @Wizard1,

    We informed you as best as we could about all the issues you faced.

    We are waiting for your final decisions.

    Apart from that we will not in anyway tell you how to proceed or in what way.

    Feel free to handle your case as you think is best for you.

    Have a nice day! 

    Looking forward for your replies to the emails sent to you via our official email addresses.

    @LCB we consider this case closed and will not be replying again about this case in this thread. 

    Best regards,

    CampeonCasino

  • Dear Campeon,

    All the various emails that you have sent to me over the past 3 months make no sense at all and nothing that you have said is justified, nothing whatsoever.
    I spent weeks chasing you for my money and you ignored all my emails and then you eventually came back saying that I cheated with my bets and that I am involved in money laundering !!! and that you also had expenses due to my official complaints with the gambling authorities and you decided to knock off 30% more from my balances. These are all BLATANT LIES as I did not cheat, I am not involved in money laundering and I have not processed any official complaint.

    Oh, can you publish the details of the expenses that you incurred due to my official complaint or at least the file reference number and details of my complaint ? Of course you cannot because there isn’t one and you know this. I challenge you on this issue.

    You honestly think that it’s okay to take my money and keep my money without any valid reasons. I don’t think so !

    Yesterday I replied back to your emails to your official email and am waiting for your feedback. I’m also seeking assistance as explained in my emails and will inform you once I have news. Sooner or later this will happen.

    @ LCB, there’s no need to try to assist with my case. Eventually I will succeed and you will be the first to know all the facts from an official organisation.

    Thanks & have a nice day too,
    Wizard

  • Anyone else had this case :

    1. Received one E-mail from Campeon.

    2. You instant replied.

    3. They did not answer back.

    4. You don't know if they will reply in a few days, in a few weeks or if they are going to reply at all.

     

  • Yes, I had that problem all the time and their most common reply after about one week and several chasers from my side was ‘we are investigating your account, you will be informed when the process is completed’. 

    In the meantime I asked them loads of questions and they never answer the question and just said ‘this is our decision, case closed’...shocking treatment 

  • Dear Svenbecie Please send me detailed information about the alleged use of VPN. Need: 1. The exact dates and times when I used the VPN 2. IP number 3. Location of the IP address. In my opinion, this is not sufficient proof in my case. Therefore, please, as above.

  • I am getting so sick and tired of this...Those guys keep ignoring EVERY E-MAIL.

    Anyone know some other way to get in contact with them ?

  • Amount Stolen: 240 Euro

    Days since money stolen: 25

    Ignored by e-mail: day 3

  • Hi guys, 

    I am running out of patience here.

     

    Should we give them 1 last chance ?

     

    If they don't reply/fix it by this friday we should:

    Report CampeonBet, SvenBet and EvoBet to Europol Malta the CEO's to Europol in Greece.

    ( located in Malta, CEO's <names removed by admin Sydney>both live in Greece)

    Also we should contact the Gambling commissions in Curacao, UK and Sweden.

     

    I also have some phone numbers of the CEO's we can try. (I am not sure if they are still up to date)

     

    In the meantime i have been warning people who give positive reviews to the casinos. ( aren't to many obvious)

     

    Rated:

    0.1/ 5

  • Hi blabla,

    I am in contact with the MGA but they cannot share any info at the moment. They are a very professional authority and I have the highest respect for them but we have to be patient for now. We don’t have any choice.

    I cannot disclose the info that I have for the time being but will be able to in due course, hopefully within maximum a few more weeks but there’s no guarantee as a lot is happening behind the scenes.

    I am hopeful that the situation with all our complaints will be resolved soon but if for some strange reason it’s not then I will join you with the above and will be able to share many more details as the owners of Campeon visit Malta often and I know people who know them and this is another issue that I’m working at as an emergency.

    thanks

    wizard 

  • That would be great Wizard, i do have some back-up plans also. 

    Lets hope for the best.

  • Yes, let’s keep in contact 

  • Hi Wizard and blabla ...
    Thank you for transferring positive energy in the approach to problems ....
    I also wrote to MGA and I do not regret ... the answer I received was fast and most importantly very clear ...
    What can I not say about Svenbet  who is deaf to our writings and arguments.
    After a month's fight for my money, which was stolen
    suggesting groundless accusations ... I care for justice and I will be very happy with the final result of our fight ....
    Svenbet, Evobet, Campeonbet are not robbing anyone anymore ... it's only a matter of time ...

    Rated:

    / 5

  • Hello blablabla88,

    Please note that it's not allowed to disclose any personal information or names of the owners in this thread. We have removed all personal info and names written in your posts.

    Thank you for your cooperation and understanding.

  • Svenbet
    Once again, please send me accurate evidence about the alleged use of VPN.
    As a user of your casino, I have the right to do so.
    I want detailed information:
    1. Detailed dates and times of the alleged use of VPN
    2. Exact IP addresses
    3.Location
    If you think I'm guilty, do not be afraid to prove it to me.
    I am waiting.

  • We are all waiting Elka. Svenbet does not care to much

  • Good luck Elka, you made a very valid request to Svenbet.

  • Campeon, I replied to your email 48 hours ago and sent 4 reminders every 12 hours and also addressed them to your CEO and as usual you ignore my emails.

    Please reply to my emails and please also reply to my request above. To remind you, I WOULD LIKE FULL DETAILS OF THE OFFICIAL COMPLAINT YOU STATE THAT I MADE INCLUDING DETAILS OF THE EXPENSES THAT YOU INCURRED.

     Thanks and have a nice day 

  • Amount Stolen: 240 Euro

    Days since money stolen: 26

    Ignored by e-mail/live chat: day 4

  • there is a bonus in my account which I can not use in any way. chat support knows nothing or can not solve this problem. I wrote them to give me 20 free spins for these difficulties and clauses. Username Monika8787 email [email protected]

  • MONIKA8787 wrote:

    there is a bonus in my account which I can not use in any way. chat support knows nothing or can not solve this problem. I wrote them to give me 20 free spins for these difficulties and clauses. Username Monika8787 email [email protected]

    Hello MONIKA8787,

    Thanks for providing us with your casino username. We've sent it to the Casino Representative and asked him to post a reply in this thread.

  • Hello MONIKA8787,

    Kindly specify which brand are you referring to, which bonus and which amount exactly?

    Thank you for your cooperation.

    Kind regards,

    CampeonCasino

  • Hi Campeon,

    The e-mail you send me was this:

    We are sorry for the whole dissapointment, however the actions we took at your account were according to our T&C's.

    Campeonbet, Evobet and Svenbet are under the same license but are totally different entities.

    As a result you can contact the appropriate customer support team for your queries.

    Regarding your Svenbet account, we decucted the amount of 212 EUR based on your betting activity and according to the below Term.

    12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:  
    i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) 
    ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active 
    iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group 
    iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company. 

    Please bear in mind that as a gesture of good will we could return this amount. What we care about more is customer's satisfaction and fair behavior.

    We were more than willing to help you resolve your complaint, however your behavior is not appreciated by our side.

    We cannot allow threats via various means of communication and we have already taken legal actions to the related authorities. 

    As a result, you can contact the related authorities as we did and we will resolve this case through them.

    Have a good day.

     

    I will reply to it point by point:

     

    Point 1:

    Campeonbet, Evobet and Svenbet are under the same license but are totally different entities.

    As a result you can contact the appropriate customer support team for your queries.

    Reply Point 1:

    It is great that they are different entities and that i can contact the appropiate customer support for each casino. If they are totally different,

    -          Why am i blocked from 2 out of 3 ? ( Svenbet balance 212 Euro, CampeonBet balance 25 Euro, Evobet balance 0   Euro.) Obviously i am blocked from Svenbet and Campeonbet, coincidence ?

    -          And why am i being ignored by 3 out of 3 ?

    Point 2 + Reply:

    Point 12.10 ( point III was in BOLD) from your terms and conditions).

    I have asked you 20 times(?), maybe even more. What specific bet or bets are you talking about ? What group of people ? What is this suspicion based on ? Please clarify your suspicions, because i have NO IDEA.

    If you accusing me of something and take my money, they least you can do is tell me exactly why and what i did wrong.

    Point 3:

    Please bear in mind that as a gesture of good will we could return this amount. What we care about more is customer's satisfaction and fair behavior.

    Reply Point 3:

    You supposedly could have returned this ammount ? So you are actually saying that the accusions of me committing bonusfraude or me being in some kind of betting group were not that serious ?

    I can not imagine you guys would consider returning the ammount if i really was guilty of anything serious. Was it serious enough to steal my money in the first place though ?

    Point 4:

    What we care about more is customer's satisfaction and fair behavior.

    Reply Point 4:

    Common, it it Aprils Fools ? Ignoring me and many others for weeks/months. Taking money from accounts without a real explanation, without any communication. And after that blocking players from the sites so they can’t even contact live support.

    It seems to me you guys don’t care at all about custumer’s satisfaction, and taking peoples money ain’t exactly fair behaviour is it ?

    Point 5:

    We were more than willing to help you resolve your complaint.

    Reply Point 5:

    I am repeating myself but what actions did you take in the last month to resolve my complaint exactly ?

    I tried all the e-mail adresses and live-chats on the websites, there is no communication possible.

    Point 6:

    However your behavior is not appreciated by our side.

    We cannot allow threats via various means of communication

    Reply Point 6:

    Oke, i did send you an E-mail that i would contact several people and authorities ( police, gaming authorities, partners of Campeon-Gaming etcetera) about the scam you are trying to pull here.

    What else can i do ? My hands are tied here. 240 Euro is a lot of money for me, and i am not just going to let you guys steal it from me.

    The threats part, i did never physically threat anyone, nor did i use abusive language, or was i disrespectfull.

    Campeon’s Topic Post:

    CampeonCasino wrote:

    Dear @blablabla88,

    We have already given you all the necessary information regarding the bonus abuse you commited on our site and the actions we have taken based on our terms.

    We have also notified the relevant authorities regarding your abuse on our employees and their families on social media etc.

    So please let the authorities decide the result of this case and feel free to contact any regulator or authority you wish to.

    For us your case is closed and will not be reopened unless a relevant autority asks us to do it.

    Have a nice day.

    CampeonCasino

     

    Reply to Campeon’s Post:

    As mentioned above i did not get all the necessary information, i barely got any.

    The second part. I admit, i contacted the two CEO’s of CampeonGaming and the head of customer service on Facebook. After they did not reply, i tried to contact a family member of each of them ( 3 total).

    Alltough, this action was out of desperation and purely to get in contact with you guys as i was being ignored for weeks and communication by e-mail seems or is impossible.

    And alltough i only did send the family members 1 message,  and i did not threaten anyone, i was not disrespectfull to anyone, nor did i use abusive language of any kind;

    I admit it was a mistake from my part. I should not have done this.

    And i hereby apologize for my actions.

    Nonetheless, i am not the only one who made mistakes here, alltough i am the only one apologizing.

    To sum up, i think you deliberately choose to pick the victim role here.

    It is much easier to blame me for all this, in stead of taking responsibilaty for your own actions.

    My actions did not harm anyone, yours did,  and they still do !

    I am just reacting, we all know who the victims are, me and the other people in the topic(s).

     

    I hope you will reply, if not here than by e-mail.

     

    Jeroen

    PS: prove of screenshots about my case can be provided.

     

     

    Rated:

    0.1/ 5

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