Hi Campeon,
The e-mail you send me was this:
We are sorry for the whole dissapointment, however the actions we took at your account were according to our T&C's.
Campeonbet, Evobet and Svenbet are under the same license but are totally different entities.
As a result you can contact the appropriate customer support team for your queries.
Regarding your Svenbet account, we decucted the amount of 212 EUR based on your betting activity and according to the below Term.
12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
Please bear in mind that as a gesture of good will we could return this amount. What we care about more is customer's satisfaction and fair behavior.
We were more than willing to help you resolve your complaint, however your behavior is not appreciated by our side.
We cannot allow threats via various means of communication and we have already taken legal actions to the related authorities.
As a result, you can contact the related authorities as we did and we will resolve this case through them.
Have a good day.
I will reply to it point by point:
Point 1:
Campeonbet, Evobet and Svenbet are under the same license but are totally different entities.
As a result you can contact the appropriate customer support team for your queries.
Reply Point 1:
It is great that they are different entities and that i can contact the appropiate customer support for each casino. If they are totally different,
- Why am i blocked from 2 out of 3 ? ( Svenbet balance 212 Euro, CampeonBet balance 25 Euro, Evobet balance 0 Euro.) Obviously i am blocked from Svenbet and Campeonbet, coincidence ?
- And why am i being ignored by 3 out of 3 ?
Point 2 + Reply:
Point 12.10 ( point III was in BOLD) from your terms and conditions).
I have asked you 20 times(?), maybe even more. What specific bet or bets are you talking about ? What group of people ? What is this suspicion based on ? Please clarify your suspicions, because i have NO IDEA.
If you accusing me of something and take my money, they least you can do is tell me exactly why and what i did wrong.
Point 3:
Please bear in mind that as a gesture of good will we could return this amount. What we care about more is customer's satisfaction and fair behavior.
Reply Point 3:
You supposedly could have returned this ammount ? So you are actually saying that the accusions of me committing bonusfraude or me being in some kind of betting group were not that serious ?
I can not imagine you guys would consider returning the ammount if i really was guilty of anything serious. Was it serious enough to steal my money in the first place though ?
Point 4:
What we care about more is customer's satisfaction and fair behavior.
Reply Point 4:
Common, it it Aprils Fools ? Ignoring me and many others for weeks/months. Taking money from accounts without a real explanation, without any communication. And after that blocking players from the sites so they can’t even contact live support.
It seems to me you guys don’t care at all about custumer’s satisfaction, and taking peoples money ain’t exactly fair behaviour is it ?
Point 5:
We were more than willing to help you resolve your complaint.
Reply Point 5:
I am repeating myself but what actions did you take in the last month to resolve my complaint exactly ?
I tried all the e-mail adresses and live-chats on the websites, there is no communication possible.
Point 6:
However your behavior is not appreciated by our side.
We cannot allow threats via various means of communication
Reply Point 6:
Oke, i did send you an E-mail that i would contact several people and authorities ( police, gaming authorities, partners of Campeon-Gaming etcetera) about the scam you are trying to pull here.
What else can i do ? My hands are tied here. 240 Euro is a lot of money for me, and i am not just going to let you guys steal it from me.
The threats part, i did never physically threat anyone, nor did i use abusive language, or was i disrespectfull.
Campeon’s Topic Post:
CampeonCasino wrote:
Dear @blablabla88,
We have already given you all the necessary information regarding the bonus abuse you commited on our site and the actions we have taken based on our terms.
We have also notified the relevant authorities regarding your abuse on our employees and their families on social media etc.
So please let the authorities decide the result of this case and feel free to contact any regulator or authority you wish to.
For us your case is closed and will not be reopened unless a relevant autority asks us to do it.
Have a nice day.
CampeonCasino
Reply to Campeon’s Post:
As mentioned above i did not get all the necessary information, i barely got any.
The second part. I admit, i contacted the two CEO’s of CampeonGaming and the head of customer service on Facebook. After they did not reply, i tried to contact a family member of each of them ( 3 total).
Alltough, this action was out of desperation and purely to get in contact with you guys as i was being ignored for weeks and communication by e-mail seems or is impossible.
And alltough i only did send the family members 1 message, and i did not threaten anyone, i was not disrespectfull to anyone, nor did i use abusive language of any kind;
I admit it was a mistake from my part. I should not have done this.
And i hereby apologize for my actions.
Nonetheless, i am not the only one who made mistakes here, alltough i am the only one apologizing.
To sum up, i think you deliberately choose to pick the victim role here.
It is much easier to blame me for all this, in stead of taking responsibilaty for your own actions.
My actions did not harm anyone, yours did, and they still do !
I am just reacting, we all know who the victims are, me and the other people in the topic(s).
I hope you will reply, if not here than by e-mail.
Jeroen
PS: prove of screenshots about my case can be provided.
Share on
Twitter
Facebook
Delicious
Reddit
Copy Page URL