Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

I will re-post because the duration of the tournement wasnt what I was complaining about. I will re-word so its easier to understand.

Please private message me your casino username and we'll check with the casino rep why your account has been closed. 

Hi unhappy_ignition_customer,

The casino is looking into your case and we'll let you know as soon as we hear from them. 

Hi unhappy_ignition_customer,

We received the update from Ignition casino: 

If the player changed their address if they are logging in with a NY IP, that goes against the brand's terms and conditions, and they will not be allowed to play. 

You need to reach out via chat now since your account was disabled, and ask for your funds to be returned.

Please keep us posted. 

I cannot reach out to anyone via chat. You need to have an account to chat with them. The chat prompts to user name and the password. 

Have you tried to get in touch with live chat? You can give them your account details although it is closed. 

I cannot initiate the chat. Before I can 'chat' I need to login. If there is a link that I can use to chat - please reply here or let me know in PM

This is the only way you can get in touch with support. Unfortunately, we can't help you access the live chat. 

It means I cannot get in touch with support. What do I do now? Ignition casino is holding my money without any access to it. They are not responding to my emails. No phone number, no other ways to contact them. 

I opened yet another ticket with ignition help desk. It was likely 3rd or 4th request. Other ones went without reply. I will keep you posted on the progress. So far their responses were not helpful. They tried sending me the wrong way by asking me to reset my password, then they finally decided to look into this, I keep resending them various docs, still no money. Noone reached out to me, no way to chat live with customer support, this is not a good experience. I will continue posting updates.

After I sent yet another email to ignition casino support - no reply again. Ignition Casino - RETURN MY MONEY THAT I DEPOSITED. This is no way to do business. I made a lot more money for you in the RAKE that you charged me versus the balance of my money that you decided to keep. I DEMAND MY MONEY BACK.

Thanks for the update. We reached the casino again and ask what they can do to assist you. 

No good reply from igntion. I get routed to various support people. They are holding my money. 

We've sent another email to the casino and asked them to help you.

Hello unhappy_ignition_customer,

Could you please check your private message inbox? I've sent you a private message with details on who to contact at Ignition Casino as per Casino Representative's advice.

I was away and did not get a chance to look into this. Thank you Sidney, I  sent an e-mail to the addresses you have provided. I will reply with the outcome. 

Update  - spoke to customer agent who referred me to the finance department email. Sent them a request. will post the results.

Thanks for letting us know. Please keep us posted. 

Hi Melissa and Sydney. I really appreciate you mediating my efforts with Ignition. I finally got my money back. If it was not for you I would not be able to work through this. THANK YOU.

As far as Ignition goes - I doubt I would ever give you any business. It took me over 2 months to get my money back which should have been returned at the first request. How else can you prove your integrity to your customers? 

Thanks for letting us know. Glad we could help you. You've been waiting for too long for the reply and feedback. I'm not sure why when it could have been sorted easily. 

I made a deposit on Bovada.lv bitcoin and after 11 confirmations it still has not posted to my  account. Ive made several attempts to contact a live agent but am always given a alert stating that it is taking longer than usual, but then i dont hear anything back at all.

Im becoming increasingly more irratated the longer i have to wait. 

Bovada account email: [email protected] 

Nevermind the problem has been resolved

Glad it has been sorted. Thanks for letting us know. What was the issue? 

I still don't know. I haven't received a response to the email I sent. Right now I'm just assuming that the email is the reason for the quick fix since it was taken care of shortly after I had sent it.

Regardless I'm just grateful that it was taken care of so quickly!

I see. OKay, thanks for the feedback. Glad it has been sorted. 

Why hasn't bovada returned the money they stole from my bank account?  

Please write what seems to be the issue with Bovada and we'll try to help you. Please also private message me your casino username. 

I'm just checking on the $10 chip purchased 11/26 that hasn't shown up yet.

Thanks!

That was quick, thanks!  LCB shows 75x - slots.lv shows 100x

hello, my username is andydubya on slots(.)lv 

I don't even know where to begin so i think it would be best to give u the link to the forum post i made asking for help after countless live chat requests never got a response and the email response I received was from a support agent who aparantly had no interest in anything truthful....which after reading the thread I think one would probably agree that its not just one dishonest agent working with you guys. i sure hope you are not one of them.   heres the link to your forum where my original issue is outlined and now more issues arise from the unbelievable handling of this case.  thanks so much in advance

https://forum.slots.lv/t/issues-with-rollover/4982/12

Hi Elliemac2021,

I can't access the forum. Please state briefly what the issue is with this brand and your account details and we'll contact the casino rep and see if they can assist. 

my apologies...i thought it was a public forum.  

so the other day I deposited at slots.lv and I used a bonus code for 150% of my deposit. I deposited around 30 dollars so my balance was about 75 bucks to start with.  

I start playing and I hit pretty big pretty quickly and got my balance up over $500..then over $1000! so i keep playing and playing and playing...knowing i have to be at the point of completion of my playthru so I check it when my balance is almost exactly $1000 intnding on cashing out the $1000..but it wont allow me to. it says I havent completed playthru....so I keep playing. and playing ...and playing...i try to cash out at 800....600...500..400...and so in...until I finally have zero dollars left in my attempts to make playthru.  problem is, I KNOW I MADE PLAYTHRU! ive been playing for years and I know about where I stand with wagering....and I realize the playthru percentage meter has ACTUALLY GONE DOWN from the time of my last withdrawal attempt to the point where my balance was finally at zero! it is showing(and still is as of right now)38% playthru fulfilled...and since I was at 90% wayyyy back when I tried cashing out several times ago, I knew something was amiss.  and it was.   I check my stats and I have wagered WAYYYY over the playthru amount required to complete the bonus-and this had been the case for a long time at this point!  so I try live chat....no response for 12 straight attempts now over the course of a week. no help whatsoever. then I contact email. after 3 days i get a response that is so inaccurate I wont even repeat it.  they simply lied over and over. then I contact the forum fkr slots.lv players teying to get help. I copied and pasted the email transcripts and the rep on there agreed with me that the email team had messed up and told me the wrong numbers BUT what had happened was that I had a $0.02 balance left from my prior deposit and since I had claimed a deposit bonus on that deposit as well as the current one, I must complete the wagering requirements for BOTH bonuses!  

and that is when I got on jswqzs.com as a last resort.  I COULDNT make this stuff up if I tried....it is the most absurd thing i have ever heard in regards to a reasoning behind a casino being able to just keep your money...and ive heard some big and bold lies over the years with all the rogue operators out there---but of all places, slots.lv!  i am as shocked as I was when I first realized it....more shocked even! I could understand a glitch...but not a reputable casino STEALING my money!  that is just took much! and make no mistake about it---thats EXACTLY what is happening!  they blocked my withdrawal at every turn then made up nonsensical excuses that they themselves have rules against(no combining of bonuses under any circumstances! its right in their terms!) and one more thing....i FORFEITED THE $0.02 I HAD REMAINING FROM THE PREVIOUS DEPOSIT BONUS JUST TO BE SURE TO AVOID ANY POTENTIAL ISSUES SUCH AS THIS ONE....so even that fake and fraudulent excuse doesnt hold up against the facts!  sorry for the length...i did the best I can 

Please private message me your casino username and we'll notify the casino rep to look into your case. 

thanks Mellisa! I was afraid there was no longer a support agent to handle these complaints but now I see they just don't do it publicly on the lcb forum....i just want to report the results of the help i receive on the forum so people can have the benefit of seeing what happens with real players in real situations---especially when its something as serious a playthru meter that is actively giving wrong information, then support agents making up rules out of thin air in order to justify this system that appears to result in the same outcome every single time---YOU LOSE...THEY WIN!  

WINNING IS IRRELEVANT IF YOU CANT CASH YOUR WINS OUT

Hi Elliemac2021,

The rep has been notified. Keep you posted. 

I closed my account with cafe casino and attempted to reactivate but was unable to get a hold of an actual representative to achieve reactivation. The automated response emails and unresponsive chat box is all I get. I did speak with someone from bovada on Twitter and they were upset at my comparing them to another casino whereas I played the same game paying same bet amounts but the payouts were extremely different for the same or identical winning patterns. Of course I was upset. I have spent alot at Bovada and the most recent deposits my games usually crash on "goldbeard" the most or just lose. The fee to deposit using crypto is incredibly high sometimes. As far as Slots.lv and ignition they have the same delayed or non responses. When I tried redeeming sign up bonuses or question why it was no bonuses applied to account especially if deposits were made I was met with silence or rhetorical questions that avoided answering my question. Said answer to one casino was due to me not having played recently was why a bonus was not administered...why would I frequent a casino to continue losing? I get a bit annoyed by randomness being inserted into any response from representatives of any particular casino. If I spend money and the pattern is 90-100% losses where in that 90-100% are fair random combinations? Seems to be a 0% to 10% chance to actually win. My point is I've lost more than they have while playing and I get it the point of business but if using words like fair play this is just not true. Not for me. 

Hi Elliemac2021,

The casino rep forwarded your email to the relevant department. Let you know as soon as we get the reply. 

Hi Zellemamaflyazz,

Do you want us to check with the rep what happened? Please private message me your account details. 

thanks again Melissa! Im afraid the "relevant department" is the reason I asked for assistance on here in the first place.  My only hope in this situation is for my complaint to miraculously reach a member of upper level management because their reps simply DO NOT CARE that there is an obvious glitch in the current playthru-percentage display. of course the glitch works in tbe casinos favor-making it seemingly impossible to ever cash out....and then the audacity to send me emails attempting to convince me that these ridiculous numbers are correct while at the exact same time other reps tell me the numbers are way off and im right about that---but the reason for the discrepancy is that I must complete the entire playthru amount from the previously claimed deposit bonus as well before I can cash out...even though I had went completely broke on the previous deposit---aparently they stack the wagering of all past deposits to reach a number unreachable. I Have a hard time believing management knows anything about this...so I hope my case reaches a rep with some honesty and dig ity

Sure. The casino rep will provide us with the relevant info about your case. Hope it will be sorted soon. 

lol....i cannot wait for this response! I already know they wont do anything about what happened...im just interested in the excuse they give you! if any!

 I sure hope these irregularities are getting the attention of the people in charge at LCB.ORG because its gotten so bad that slots.lv literally admits to the errors BUT STILL REFUSES TO FIX THE PROBLEMS or provide me any assistance whatsoever! I don't know about you, but I needed that $1000 I was trying to cashout! I needed it BADLY! but its hard to cash out when the system wont even allow me to attempt it! 

Let's hear the casino side of the story then we can make conclusions. Let you know as soon as we hear the reply from the rep. 

Hi Elliemac2021,

We got a reply from the casino team:

"Having reviewed the situation, the player deposited 29.75 on 12/30/21 at 4:16 PM ET and redeemed a 150% reload bonus with it. She played the full deposit amount and the full bonus amount except for $0.02.

She then deposited 34.92 and redeemed another 150% bonus and won over $500.

However, having kept that first bonus active, any play; even a new deposit means that her play will be contributing to that bonus and not the newest one.

The player would’ve had to forfeit the original bonus and then her secondary play would’ve all counted towards the second deposit bonus she claimed and would’ve met the requirement but she met the requirement on the first bonus resulting in the $0.02 moving from bonus to withdrawable.

Additionally, the player could’ve forfeited there bonus/bonuses at any time and there locked amount of over $500 would’ve released to withdrawable cash. “

here's the problem with that. YOU CANT COMBINE BONUSES AT SLOTS.LV. ITS RIGHT IN THEIR TERMS AND CONDITIONS.

if what they are claiming is correct, anyone could make a deposit and claim a bonus...then 5 minutes later make another deposit and claim another bonus and just keep on going with endless deposit/bonus combinations. IT DOESNT WORK THAT WAY AND ANYONE THAT KNOWS ANYTHING ABOUT ONLINE GAMING WILL TELL YOU THE SAME THING!   

any way they try to explain it will not justify this fact....YOU CANT USE ONE DEPOSIT(with a subsequent deposit bonus)to complete wagering on an entirely different bonus. THEY ARE SEPERATE IN EVERY WAY.  anything else would cause a nightmare of confusion! this is why EVERY CASINO I KNOW OF makes you cancel any active deposit bonus prior to claiming another one.

its so obvious that this was an accidental glitch in their software...albeit one that cost me hundreds if dollars.  but instead of just fixing the bug and crediting my account with the 500 bucks its cost me, they just keep making these arguments that arent even rational.

and one more thing....I DID FORFEIT THE FIRST DEPOSIT BONUS BEFORE I MADE THE SECOND DEPOSIT! I ALWAYS DO THAT JUST IN CASE SOMETHING LIKE THIS HAPPENS!  they are claiming this is all becauae i didnt forfeibt the first bonus with 2 pennies left lol, BUT I DID! I AM 100% CERTAIN OF THAT!  

I know this was going to happen. the player reps used to be FOR THE PLAYER but not anymore.  they will say and do and claim anything to keep from having to pay anyone anything....but even if will admit, this is the most shocking example ive seen yet of this behavior-especially from arguably the most reputable online casino availablento US players. 

I sincerely hope the powers that be at LCB.ORG are made aware of this situation because IT IS WRONG AND ANYONE WHO HEARS ABOUT THIS WILL AGREE WITH ME!  

they straight up STOLE it least $500 from me(closer to $1000 is the more accurate number but i will stick with the number they gave of $500)

I would have been perfectly content if they would have just credited my account with $500 and we could have all moved on but they obviously would rather fight me tooth and nail over it when they KNOW THIS IS WRONG! 

if this isnt rogue casino behavior then I don't know what is.  

thanks melissa for trying to help out on this one. they threatened to close my forum account for saying publicly that i was going to report this situation to jswqzs.com...then they immediately deleted my comments that mentioned you guys. sad

Hi Elliemac2021,

You can't mix bonuses at any of the online casinos. You can find that in their T&C. Unfortunately, this is against the casino T&C. 

I didn't quite understand your last sentence. Who threatened you and what public account do they want to close. 

Slots.lv casino rep is always fair and they assisted with every complaint we sent. I don't understand why they would threaten you. 

I understand your cant mix bonuses. thats my point. thats the whole point of the entire problem im having. I deposited using a deposit bonus....lost all my money...had 2 pennies left in my balance...then deposited again claiming another deposit bonus...won and made playthru but they wouldnt allow me to cash out becauae they say i had to complete playthru on BOTH DEPOSIT BONUSES!  but like you said ..NO MIXING OF BONUSES!  but they are making me complete the playthru requirements for not only the current deposit and bonus but THE PREVIOUS ONE THAT I HAD GONE BROKE ON!  they are justifying this because I had 2 pennies left in my balance when i made the second deposit. THAT IS INSANITY! am i communicating this properly? I don't know how I can be anymore detailed in my description. 

maybe im the one who is wrong here. but in my almost-2-decades of online gaming i have never seen anything like this....and is this a new thing now? that players are forced to complete playthru requirements for all previously claimed bonuses ON TOP of the current one they just claimed?  NO IT IS NOT.  thats my point...THEY DONT ALLOW YOU TO CLAIM A NEW DEPOSIT BONUS UNTIL THE PREVIOUS ONE HAS BEEN COMPLETED OR YOU LOSE YOUR MONEY-WHICH IS WHAT I DID! BUT THEY ARE SAYING THAT I HAD TO MAKE PLAYTHRU FOR 2 ACTIVE DEPOSIT BONUSES AT THE SAME TIME WHEN I HAD ALREADY WENT BROKE ON THE FIRST ONE! 

THEY NEVER RESET THE CLOCK ON THE WAGERING REQUIREMENTS! its really a simple mistake that the computer made---BUT IM PAYING A $500 PRICE FOR IT.  THEY JUST ADMITTED IT IN THEIR RESPONSE TO YOU! ITS ALL RIGHT THERE!

As for the threat....

they threatened to delete my account on the slots.lv forum if i mentioned another site like "jswqzs.com" because it was against their rules. I was only telling them that i was going to report what happens to LCB.ORG which is exacrly what I did. all attach a screenshot

here's the screenshot

I apologise if it sounds like im upset with you. im not. im upset with slots.lv for adding the playthru amount of a previous deposit and bonus to a new deposit and bonus---and in doing so DOUBLING MY PLAYTHRU AMOUNT! that isnt fair and it violates their terms and conditions in every imaginable way!  

the terms and conditions work both ways melissa.  and if their casino rep is fair and honest then they need to read my story again because every word of it is true and im not in the wrong here

as per their explanation to you...and I quote:

"Having reviewed the situation, the player deposited 29.75 on 12/30/21 at 4:16 PM ET and redeemed a 150% reload bonus with it. She played the full deposit amount and the full bonus amount except for $0.02.

She then deposited 34.92 and redeemed another 150% bonus and won over $500.

However, having kept that first bonus active, any play; even a new deposit means that her play will be contributing to that bonus and not the newest one."

THAT PRETTY MUCH SAYS IT ALL!