Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello  ericadawn11-0,

Did you receive your free chip?

Hello Svalmor331,

Casino is unresponsive thus far unfortunately. We will send them a reminder once again in hopes that we will get some update. Please keep us posted.

Hello  ericadawn11-0,

We will be closing this complaint due to inactivity of submitter and mark it as Resolved.

Hello Svalmor331,

Casino Rep got back to us and told that your case has been sent to appropriate department for review. Once we get an update we will get back to you immediately. Please keep an eye on this thread.

Bovada

Sn****48,

i never received my rewards points after my last deposit. Bovada has also removed my access to chat. Unorthodox move. I simply want my reward points and free spins 

Hello snb6448

Thanks for reaching out to us. We will notify Casino Representative about your issue. Please keep an eye on this thread.

Hello snb6448

We are still waiting for a response from the Casino. We will send them a reminder email in hopes that they will be up to date. Please keep you posted.

Hello snb6448

Casino Rep got back to us and told that you have received a free spins and Reward points, so we will mark this case as Resolved.

I deposit every day at ignition and really all four of their sites. This month alone at ignition only I have deposited over $3500 not once been given a free chip and have had zero withdrawals yet they refuse to give me any sort of free chip whatsoever. it's so frustrating and just shows that they do not value me as a loyal player at all! 

Hello Brittney Wolfe,

Could you please send us your Casino Username via private message and we will reach out to them regarding this issue?

Hello Brittney Wolfe,

Please send us your casino username via private message.

Thank you

Hello Brittney Wolfe,

We need your credentials to be able to help you. Please send us  via private message.

Hello Brittney Wolfe,

We will be closing this complaint due to inactivity of submitter.

Bovada will take advantage of you and lie to you as well just to have depositing more and more. I'm a hall of fame member there and they did me wrong so many times. I'm over that site and using better platforms. 

Hi therealpeteg,

Thanks for sharing your experience with all the LCB members. If we can help you somehow with this brand please let us know and we will reach out to Casino Rep to inquire about your issues. 

Thank you.

I made two deposits last week, one on Monday the 13th and the other on Wednesday the 15th. I am due the exclusive crypto reward points of $15 and 25 free spins. I never received them and Bovada will not respond to any of my emails or chat requests. All I get are general answers that do not reply to my complaints. 

Hi snb6448,

As we mentioned above, Casino Rep said that you were credited with the rewards spins as exception, and that you are not eligible for that particular promotion anymore, so you need to keep an eye on your rewards dashboard for other offers.This decision is final.

We have already marked this case as Resolved.

Cafecasino has introduced a new promo to replace the exclusive crypto points and 25 free spins. God know why because it's terrible. Regardless, it's not working the way it should. It's supposed to work for 7 days after a deposit and so far I have received two spins from the wheel. Admin offered me $10 to make up the spins but it's still a lousy promotion 

Hi snb6448,

Thank you for sharing your experience with us. We will inform Casino Rep about your opinion regarding the new bonuses, and we hope that it will influence a possible change. 

Thanks for your feedback.

I am soooo tired of slots.lv! I play at bovada, ignition, and slots exclusively and have over 10 million points between the 3. What I am tired of is their horrible bonus system constantly f ing their players out of free spins and other promos connected to the crypto program! I am absolutely sick of constantly asking for these to get applied to my account weekly and worse having to deal with cs on chat where these people have no idea what the rules are with this promo!! I am just sick of the constant bs telling me to wait 24 hours when it has already been 16 and i know and they know if it hasnt been applied in first few hours its not coming!!! I get told it has been applied, wait it will then told i dont qualify for it when I know the god damn rules! Its total bs and a cluster f! Now i am banned from the forum because i got sooo pissed from dealing with their customer service. I admit i was out of line but i am just so frustrated from this constant bs! Ladies and gentleman stay away from this place! Unless u like disney world it is being ran by mickey mouse!!! Just ridiculous!!!  To be fair everything else is great about this place but this makes things very frustrating! It would be like only getting 90% of your deposit 1 or 2 times out of 5!

Hello RyanC,

Could you please send us your Casino Username via private message and we will notify Casino Rep regarding this issue?

Thank you.

Ry*******@yahoo.com

please let me add that the way i see the crypto exclusive rules to be stated as the first 3 deposits do not have to be on separate days to receive free spins but it is possible that I am reading the rules incorrect. If that is the case then I feel horrible. cs has told me 5 different interpretations of the rules so who knows. 

Hello RyanC,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Hello RyanC,

We still haven't got any response from Casino Rep. We will send them a reminder email in hopes that we can speed up this process.

Keep you posted.

Look idk how many times I have contacted slots.lv chat support or verification for that matter but this is getting ridiculous. First, all I wanted to do was update my phone number because I have a new number… I haven’t used the old one in months. I couldnt remember 3 of the numbers at first and not even 2 min later I remembered it I told the guy I was unsure if the first number was wrong or not. but he disabled my account... and didn't even tell me he was going to be doing so... Over 48 hours ago I sent in the requested documentation to [email protected] they said it would take no more than 48 hours…. I just want to withdrawal my winnings. What do I have to do? You want my social security number or something? Bc it is me and this is getting ridiculous. If I close my account can i withdrawal my funds? What needs to be done? Holy Hannah. 

Becareful about using bovada. I been lied to so many times and treated unfairly. Hall of fame member too and they will take advantage of you. 

Hello RyanC,

Still without a response from Casino Rep. We will reach out to them again with a reminder in hopes that we can get some proper information.

Keep an eye on this thread.

Hello Unicornfartz,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you to resolve this issue?

Thank you.

Hello,

I need assistance with my account at SLOTS.LV. I contacted chat numerous times requesting an update on the status of a case I have open regarding incorrect pay from a slot bonus round.  I haven't received an email with a resolution, nor has customer service given me an update.  I sent screenshots, which are clear as the day the slot was in error. I was told 24-48 hours to receive a response; it has been a week.  I feel as though they are trying to not pay the correct amount, and I am very frustrated considering my loyalty to this casino. The amount in question may be small to some people but to me, it is not. Obviously, the casino agrees with me since they are hesitant in resolving my case. Can I please get the casino representative to contact me regarding this issue? I have been very patient thus far, but my patients are running very thin at this point.

Thanks, Katherine

Hi Jessica. Was wondering if you could help me with my account. My name is Jamie and I've been endlessly trying to get slots.lv to reenable my account. I've sent in all the proper documentation... I don't know why it's such a hastle especially since the question that they originally asked that got my account disabled I am now able to provide... haha do i need to send my social for them to believe it's me??

Hello cajunmama,

Thanks for reaching out to us and sharing your account details with us. We will notify Casino Rep about this matter and hope that we will get a quick response.

We will keep you informed.

Thanks.

Hi Unicornfartz,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

So i finally heard back from them but my account is STILL disabled... they wrote me. Made me send in a bunch of pics w me and my ID card... now they say they just need my pin and dob and the disable will be immediately lifted...... still disabled

Hi Unicornfartz,

Please do what they are asking for, and we are sure that your issue will be fixed. We are not getting a response still from them so please let us know when it's finished.

Keep us informed.

I have done EVERYTHING they've asked for and then some.... 😩

EDIT:  they actually didn't respond.... it was just an automated message that they send when you try and sign in to an account that is disabled... SMDH 🤦‍♀️

Hi Unicornfartz,

Can you tell us what documents they asked you to submit?

Please send us via private message documents that you submitted.

Thanks in advance.

Hi Unicornfartz,

We are still waiting for a response from Casino Rep. We will send them a reminder in hopes that we can speed up this process.

Keep an eye on this thread.

Thank you.

Hi Unicornfartz,

We are still waiting for an update from Casino Rep. They said that your account will be reviewed so they will forward to us the clarification regarding this case.

Once we get a response we will get back to you immediately.

Keep an eye on this thread.

Hello cajunmama,

We still haven't got any response from Casino Rep. We will send them a reminder email in hopes that we can speed up this process. 

Keep an eye on this thread.

Thank you.

Hi Unicornfartz,

Casino Rep got back to us and said that your phone number was updated on the 7th and that your payout was processed. 

Can you confirm this clarification?

Thank you.

Hello cajunmama,

We have received a response from the casino representative stating that your payment was correct. There is no popup on the screenshot you provided with the amount won which indicates that it was taken before the spin was completed. They informed us that they provided you with an update on the day you posted the complaint on our Forum. With everything said, we consider this complaint CLOSED. 

I have an issue with slots.lv not crediting my account for a referral.  They have no phone number that I can find, and haven't responded to several emails I've sent.

I was sitting with my friend when I sent him my referral code to use.  I helped him through the whole crypto deposit process. So I know for a fact my referral code was used.  Nick one of the mods on the forum, told me that my friend would need to call.  Yeah, that's not going to happen and there's no phone number to begin with.  And they've ignored all my emails/messages.  I don't want to post my friends name in public but will through a pm if it's needed again.

Hello danesduns,

Please send us your casino username and the name of the friend you referred via private message so we can get in touch with the casino representative and inquire about your case. 

Hello danesduns,

Thank you for providing a username, we've contacted the casino representative in order to get more details on your case. As soon as we get a response we'll update you on this thread. 

Hello danesduns,

We received information from a casino representative that they have contacted you to resolve your issue and establish a referral relationship. Can you please confirm this and let us know once it's resolved? Thank you.

Hello danesduns,

Do you have any updates about this matter? Has the Casino contacted you?

Thank you.

Bovada no longer offers players crypto exclusive bonuses as they used to. I have been playing this site for years and am extremely disappointed by its response and initiative to remedy the problem. 

Absolutely 

I need help because bovada was unfair in deleting all my winnings when I only played games excluded from using bonus. Account username s*****