BetChain Support and Complaints Thread

Hi,

I deposit yesterday here with Wednesday bonus 25% + 25 freespins next day.I got email today that my bonus ratio is high and u can't anymore receive bonus and must to play only with real money.So they didn't get me 25 freespins but i think they should because is unique bonus from yesterday,and they can't separate like that.I ask to give me that bonus which i deserve.

Anyway with this freespins max cashout is 25€ ,this is very sad ,i had once 70 but they automatically erase to 25.

Username peroni

Thanks

Hi perobet,

As far as I can see 25 free spins are part of the Wednesday promotion. We're going to check with the casino once again why the spins weren't issued. 

Hi perobet, Your account shows the 25 Free Spins were credited to your account and you played them.

You give me yesterday freespins when you seen complaint instead on Thursday when should receive automatic after 24h.And this spins worth 0,09 € instead of 0,25.

Thank you and Goodbye

Good day all ,

This is more for advice than a complaint so i have not put it under complaints as of yet , i love gambling at betchain and have been doing so for years using crypto .. Hit some good Jackpots and lost thousands aswell . But still love them ! .

My problem comes in with trying to play with ZAR ( My local currency ) . I deposited and won small amounts then lost it all and deposited again probably to the sum of around 10k ZAR , I then won some back and tried to withdraw , and funny enough my withdraw kept on being rejected without a notification email . I thought little of it as my account is fully verified . ( All documents checked and double checked with support ) .

Then i won abit more , to the sum of around 23K ZAR i thought cool this makes up for the losses and tried to cash out again , but it keeps getting rejected , finally i contact support and they told me they will escalate the matter i should be patient . Back and forth with support and i find out they have no way of paying the money back to me as cards in my country are not supported apparently , neither are ewallets ( Checked with Netteller and Skril ) . It has been 4 days now with them just saying be pacient they have escalated the matter .

I do not find closure in knowing i am now trying to withdraw 26K ZAR and they just keep telling me there is no way to pay it back but they have escalated it ... 5 Days now i have checked in every 12 hours with support to get the same response , now i am starting to get worried and dont know what to do .

anybody have any suggestions regarding being able to deposit with a platform but not withdraw to the same platform ?? Perhaps a conversion to crypto or ???

Any feedback from anybody with a similar experience would be awesome , i love the cassino and they have always been good to me , i would hate to open a complaint against them .

edit : I was informed several times to just contact support later the whole time , now they told me i must wait for an email from the mannager , 

I have noticed that USD and EURO cashouts for bitcoin are avalible , if this is doable perhaps we can try ZAR to bitcoin ? also confirmed with my bank that a international payment should not be an issue and  they are also linked to paypal .. Hope a Rep sees this and can atleast get the mannager to respond to me some time . 

Hi Warren-Kramer,

Please private message me your casino username and we'll get in touch with the casino rep. You should always check the withdrawal option before you play at a casino. It is important so you avoid hassle with the payment options. 

Hi Thanx for the response i sent the info to you as requested , i did check the withdraw method and havent had issues with Visa in the past . It was so easy to deposit too lol . 

I Have now had a response finally after the problem was escalated to finance department 8 days ago , 

They said they need to block my account to convert it to euros about a day and a half ago , 

I just recieved an email from them now saying they have now escalated the matter to the finance department for a refund , this cannot be fair can it ? I deposited and Won with no issues in ZAR , but after struggeling to get my winnings for 8 days , now i hear a mention of a refund . 

edit : I Am adding the mail trail here . 

Dear Warren,

We transferred the request about the refund to the financial department, we are trying to find the best option for a withdrawal.
I am so sorry for this delay.

Best regards,
Casino Support Team




Warren Kramer
Thu, 01/06/22 10:16 am

Good day guys, I would just like some feedback on this as it's had been around 24 Hours since my account was locked, is it a lengthy process to convert the currency? Any feedback would be greatly appreciated

Get Outlook for Android
________________________________
From: BetChain Support <[email protected]>
Sent: Wednesday, January 5, 2022 3:00:19 PM
To: Warren Kramer
Subject: Re: Ticket #5WCKX: Your withdrawal




Warren Kramer
Wed, 01/05/22 1:00 pm

Good day thank you for this i really appreciate you guys finally getting back to me ,

I see my account is still deactivated 2H30 min later , is it a long process ?

Warren Kramer
[email protected]

[1471261876020_image001]

________________________________
From: BetChain Support <[email protected]>
Sent: Wednesday, 05 January 2022 12:36
To: Warren Kramer
Subject: Ticket #5WCKX: Your withdrawal

Attachments:
Outlook-1471261876.png




Victoria
Wed, 01/05/22 10:36 am

Dear Warren,

As your cashout can't be processed in ZAR currency your balance will be converted to EUR so the withdrawal can be processed.
Your account was temporarily disabled till the conversion.
It will be reopened after it is done.

Kindly ask you to wait.
Hope for understanding!

Best regards,
BetChain Casino Support Team

just an update , problem is still not resolved and my account is still locked , only change is they asked me to supply my bank physical address 2-3 days ago and never heard from them again . 

Thanks for the update, Warren-Kramer. We'll email the rep again and see what's going on.

Final Update , 

My account has been reopned and Support has confirmed the payment of 1,223.82 EUR has been made i have just requested a proof of payment to confer with my bank , however sofar this problem seems to be resolved thank you guys 

Great news, Warren-Kramer.

Glad it has been sorted. 

Is there any way for me to reclaim winnings that I feel we're wrongfully confiscated from me? I got a phone used and the previous owner had apparently made a betchain account before I owned the phone. I had the account in question for a full year and made multiple deposit on it, with no issues. However when I finally win and attempt a withdrawal, my account is closed and funds sized.  Also, hopefully it doesn't come to this but how do I report confiscated crypto winnings on my taxes?

Thanks for your time and/or mercy

Hi Brent, 

Please private message me your casino username. We're going to notify the casino rep and see why they closed your account. 

Idk how to private message on lcb yet, I'm a nooooob XD

Hi Brent,

We notified the rep. 

Regarding the PM you should follow this link. 

How long should I expect to hear back from them?

We still haven't got any feedback from them. We'll send another reminder. 

Hi Brent Baldwin,

We looked again at your case and found out that you had a few active duplicate accounts in our casino that is a clear violation of our T&C now and 2 years ago when we closed your account: 

"Each player is allowed to create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account."

Also, those duplicate accounts were opened not before but after your primary account with winnings had been opened.

That being the case, we cannot support this claim.

Why can't I get ahold of anyone thru email. I have a issue that I need resolved.  

Preview

 Not sure if I'm writing this in the correct spot.  I am being screwed out of 600$ from betchain.  I have been a playing customer for over a year and I've  spent well over a few thousand dollars.   I had a free spin bonus with my deposit. I won just under 50 cents with my 20 free spins.   I still had a chunk of my deposit  left in my account also to play with. So I played for another hour n a half spinning hundreds of times. I usually check my bonuses often when playing because they have added cashback bonuses and reload bonuses without me knowing while I was in the middle of play.  I have had to cancel bonuses in the past and would of canceled the 50 cent one had I of know it was still tied to my account.  So when I go to cash out they tell me I'm playing with bonus money even though it states in my bonus page that I'm not tied to any type of bonus...  I still had ten dollars of my own in the account after the free spins.  It says in TNC that my money is wagered first and that when my money is gone then they use the bonus money.  Well I never dipped down to 50 cents while playing. Again  I've been a high paying customer for over a year and this is how they want to treat there good paying customers. I've even left good reviews on trust pilot amd casino guru and a few other platforms. Which now I'm regretting and will definitely be changing.   That 50cents I won in no way helped me get to the position of winning the 900$. If I would of won 20 or 30 dollars on the free spins and used that money to get to the 900 then I would understand there logic. But to give me a 50 cent bonus in a 27 dollar deposit and tell me I have a max cash out or if it stated that on my bonus page that I was playing with bonus funds and not said I'm not playing with any bonus then again I would understand. But it didn't and it's just a crappy thing to do to a good customer in my opinion. Maybe I'm wrong I just belived it when I read I'm not playing with any bonus.  In the past it always said if I was playing with bonus money or that I had met the wagering requirements and to cash out.   So I would really like for someone to get back to me like I've been told they were. I've sent over 5 emails and have yet to hear from anyone.  Customer service just keeps saying they will get to Me shortly.  

Username: [email protected]

On 7-14-22 I deposited 0.00812BTC  8mbtc to my Betchain account "[email protected]"

I received Free Spins for depositing.

I activated the bonus ( First Mistake apparently) and won a small amount (0.000314BTC) in comparison to my deposit. I then continued to gamble and ended up winning a considerable amount by still using my original deposit money as bonus money is not used for betting until that is exhausted as it needs to be gambled first due to the bonus terms.  I requested a partial Withdrawal of ).043BTC which was held to be reviewed.  Please take note of the fact that I have been Gambling and making deposits at this site since 2018 and this is the first time I have ever requested a cash-out.  I asked one of the operators why the withdrawal was taking so long as I have not had to wait this long at the other major Crypto casino sites.  He advised me it will take 24-48 hours.  I ended up gambling the rest of my funds and called it a day or night Whatever.  I checked the status of my request the next day only to find that My request was discarded and 0.100BTC was left in my balance.  I have still not gotten a satisfactory explanation as to why.  One operator says it's because The bonus only allowed for a maximum of 0..010BTC Win.

Which would make no sense because my win from the bonus was way under that amount and these winnings were a product of my original deposit. Even if they were not the Bonus conditions state that there will only be a max win of 0.01BTC it does not say you cannot withdraw that amount, there is a difference. I keep getting the run around from several different operators and I'm upset that for my first withdrawal request at this Casino they are cheating me out of 0.033BTC Worth of Winnings.  It is completely unprofessional and dishonest. Please help me resolve this issue as all they want to do is offer me free spins and tell me the same thing over and over,  Then say they will resolve the issue but never do get back to me.  I have not accepted anything from them because I want to have the winnings that I won fair and square.

My User name is the same as my Email address I believe

[email protected]

8-15-2022

Update Since last time I complaint you had requested more documentation and or screenshots of correspondence with management and or Casino Operator. In the E-mail management admitted that their banking team manually removed part of my withdrawal and they are not giving, in my opinion, a reasonable explanation as to why, also they are saying that it is in line with their terms and conditions but have not shown me where or how it makes sense.  I have attached an email that I replied to today.  Thank You for any help you can provide in this matter.

Shane E. Randall

Responses From Betchain.

On 08/12/2022 8:38 AM support betchain.com <
[email protected]
> wrote:
Good day Shane,
Thank you for your email.
I have reviewed your account and found the following:
- July 14, 2022- You deposited 0.00812367 BTC
- You then played and won the SpinFest Tournament of 220 FreeSpins
- Aft er playing the FreeSpins, you won 0.00074120 BTC
- The wagering on this bonus was now 0.00074120 BTC x 40 = 0.02964800 BTC
- Aft er several spins, you then Cancelled the bonus requirements to make a withdraw
Note that even though you had played using your funds, you had also used the bonus funds to playwith and your winnings were generated from a combinati on of your deposit and FreeSpinswinnings received;
Based on this, the maximum withdrawal terms and conditi ons apply to any withdrawal made toyour account.
Thus, the Banking team had removed the 0.03953918 BTC from the withdrawal value you hadmade and had then processed a withdrawal of 0.01013500 BTC to you accordingly.
Shane, please do understand, this is in line with our terms and conditi ons of the casino.
I hope that this answers your query.

My Response

ttps://connect.xfinity.com/appsuite/v=7.10.5-18.20220509.052021/print.html?print_1660576453834 1/3
Shane Randall <[email protected]>
8/15/2022 11:06 AM
Re: attn:Warren
To
support betchain.com <[email protected]>
I disagree as I have not seen anywhere in your terms and conditions that this is in line with. First of all. At the time of my winning I was not even gambling towards the my bonus fundswager requirement because deposited funds are to be exhausted first which is a condition ofyour terms is it not? So if that wager is not going towards that requirement then how can youway I was gambling a combination of the 2. Also that bonus term had clearly said max win of0.010btc. Not max withdrawal of 0.010. It also looks as though your banking team manuallyremoved my withdrawal and your system was going to allow it showing that I feel like there issome dishonesty and cheating here. I am still going to forward this ask gambler's and seewhat they think. Do you have a contact you could also give me so I can show this to yourlicensing authority as well? Or do I need to look that up.
I appreciate you getting back to me although it Ben over a month.
Regards
Shane E. Randall

I did forward the complaint to ask Gambler and I feel like they did not even read what I had to say as they say that I agreed to terms etc.  I just would like the opinion of somebody that is non biased and actually takes the time to read my points here Thank You

Hello ShaneRandall102, 

Casino Representative has been contacted and they are looking into your complaint as we speak. Please keep an eye out on this forum thread for a response. 

hello betchain

username: c*****

I would like to clarify a doubt...

I played with the 25 free spins and won 1.90EUR and with that I managed to reach 40EUR

here on the LCB it says that the maximum withdrawal for the 25 free spins is 50EUR.. however you paid me only 25EUR and removed the 15 EUR remaining balance..

I would like to know which information is correct if the maximum withdrawal is 25EUR or 50EUR..

Thanks

Hello renato300,

Firstly we want to thank you for voicing your concerns. We will look into this with Casino Representative from Betchain Casino and provide clarification as soon as possible. Keep you posted once we hear back.

Hi renato300,

We received feedback from Casino Rep and were advised that the max cashout is 30EUR or equivalent to other currencies. We made this adjustment on the official post as it was outdated. They also mentioned that they have clarified and resolved everything with you through their very own support chat.

betchain is a dope casino i like playing there especially cause of its games and it promos really dope looking too the help is fantastic noth9ing to wrry about but i never withdraw yet so idk how that goes anywy thanx guys good day brian n lcb

Hi Teondre214,

Many thanks for sharing your experience and opinion about this brand. We are sure that could be so helpful to all of LCB members.

Best of luck in further entertainment. 

Same here no reply at all...

Username was my jo1*******

1650€ open Withdraw but Silence now ...

Livechat off and no reply at all

Next Level scam!!!

I never receive my Money and they dont reply to anything!

I hope they will be blacklisted!

Hello Fabi84,

Thank you for reaching out to us and sharing your issue. We will ping Casino Rep in order to helpo you with this matter.

Please keep an eye on this thread for any updates.

Thank you.

Today again no reply!

Never seen an Casino without any Support

Hard to see when a Casino scammed a Player-.-

I know i never see my Money !

@ Berks last Time Online was the Rep 5 Month ago i think then the scamming began...

Hello Fabi84,

We have sent them an email of this matter few hours ago, so we need to wait a bit for their answer. Once we hear back we will let you know instantly.

Keep an eye on this thread.

Thank you for understanding,

Great but why they dont reply to any Messages and have an useless Livechat?

wow now they have blocked my Mailadress!

No withdraw but blocking works?

Wth is going on

Hello Fabi84,

Please be patient a little more, because we will try in every way to contact them, and if we do not succeed in any way, then we will decide what we will do, because a lot of things affect whether the Casino will be put on the warning list.

Many thanks for your understanding.

@ Berks i understand it but complete Silence is not the best Way or?

I has try to reach anyone over Days now with no success...

I hope they will reply to you

THX for your Help

Hello Fabi84,

Le's wait for their reaction. If we get some information we will get back to you.

Keep you posted.

Thx again but im sick about this-.-

My Wife,my Kids and all was very happy with the Win and now this!

They dont pay aynthing and scam more and more

Its ok i lost 1650€ and i dont have any Attention to fight more with the Scammer because they never reply or send the Money.

Hard as Hell 1650€ lost to scammers in hope they will be blacklisted for the 1650€ scammed Money

Im out again thx for all but me and all other knows they never pay a Penny..

It makes me sick when i try to runs the Money after

I won fair they scam unfair

Bye

Hello Fabi84,

Just to mention that we are very sorry that you are facing this kind of problem and that we always want to help our members, but there is a procedure we follow where we do not make decisions so quickly, but take all measures and take everything into account and only then react. Please be patient a little longer, as we are also waiting to receive any response from the Casino.

Thank you very much for your cooperation.

Its ok but you mean you ever have an reply?

Day for Day no reply at all...

3 Threads now at other Major gambling Sites

All the same no Communication and no Money was withdrawn...

This is an SCAM Casino nothing more

@ Berks livechat was online and say:We dont know when the Money will be send

Laugh hard ...

Hello Fabi84,

We understand your frustration and we are really sorry that you are facing this kind of problem.

Casino Rep got back to us and said that your case is under investigation, and when they get any response from the appropriate department they will get back to us with the final clarification.

We need ask you for a bit more patience. Hope that will be resolved as soon as possible,

Thank you for understanding.

Money receive i say THX Berks for your help!

Hello Faby84,

We are so happy that you received your money! 

Enjoy your winnings.

We will mark this case Resolved.

Hi. I keep getting emails from Betchain even though I have previously unsubscribed and my account has been dormant for nearly 5 years. The links to unsubscribe now don't work and the emails are becoming more regular and invasive with no way to unsubscribe. They even show up in my inbox when I flag them as spam. Why am I getting harassed by a casino I haven't logged into for over 5 years and that I have recently unsubscribed from all emails yet they seem to only get more frequent. ? 

I get similar emails and they are from spammers trying to get you to sign up to a casino through their affiliate link. The emails look genuine but if you look closer you can tell they aren't from the actual casino. That may also explain why your spam blocker isn't working, it's probably a different sender every time. That being said, there are some places that continue to send emails even after you've unsubscribed. I don't think there is much of anything you can do about it tbh.

Hello batmansfriend,

Unfortunately we need to tell you that is a really common situation for the most of members. The promotions sent by the Casino are sent automatically, where the system cannot recognize an email or an account that has been closed, so it happens that even players who no longer play receive similar content.

Thank you for understanding.