BetChain Support and Complaints Thread

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Last post made 1 year ago by Berks
BetChain
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  • last active 2 years ago

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  • Henkewi
    • Replied by
    • Henkewi
    • at Aug 14, 23, 03:22:59 PM
    • Norway Newbie 1
    • last active 11 months ago

    Bad experince with This casino, blame teqnical issues on the site, directly at the customer.

    Today, 14/08 - 2023, I made a deposit with an associated deposit bonus of 100% + 200 spins.

     

    The bonus was available on my site after deposit, where I could activate the bonus.

     

    I activated the bonus, and clicked on the the only 1 (of 4) games that World to use the free spin. There I started playing, without realizing that the casino site had a technical error, and the bonus was not activated, despite being told to the contrary.

     

    contacted the casino's support, who couldtn / did not want to help. according to customer service this was my fault and I should have contacted support before spending any money. This despite the fact that I was told on the bonus page that the bonus had been activated.

    tried to tell the customer support that i had picture of the screen, showing that the bonus was activated, but the agent just said that it was nothing the casino could do, and This was something i should have reported before using their casino. 
     

    Unless something changes, i do not reccomend. 

  • Berks
    • Replied by
    • Berks
    • at Aug 15, 23, 05:26:06 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Henkewi,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep and investigate this case in order to help you?

    Thank you in advance.

  • Berks
    • Replied by
    • Berks
    • at Aug 17, 23, 07:22:28 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Henkewi,

    Thank you for sharing your account details with us. We will notify Casino Rep in order to help you with this matter.

    Keep you posted.

     

  • Berks
    • Replied by
    • Berks
    • at Aug 21, 23, 06:31:32 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Henkewi,

    We still haven't received a response from their side. We will ping them again in hopes that we will get an update in shortest possible time.

    Keep you posted.

  • Berks
    • Replied by
    • Berks
    • at Aug 23, 23, 03:49:49 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Henkewi,

    We are still waiting for a response. Once we hear back we will let you know.

    Keep you posted.

    Thank you for your patience.

  • Berks
    • Replied by
    • Berks
    • at Aug 28, 23, 07:41:36 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Henkewi,

    Unfortunately we didn't receive any response from them regarding this matter. We are forced to close this complaint until we get some feedback.

    Thank you for your patience and understanding.

  • Berks
    • Replied by
    • Berks
    • at Sep 06, 23, 09:54:53 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Henkewi,

    Unfortunately, we are forced to close this complaint at the moment due to Casino unresponsiveness. Once we hear back we will reopen this case.

    Thank you for understanding.

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