BetChain Support and Complaints Thread

Dear narki11,

1. Here's the sentence from their T&C that says that no deposit bonuses are not available for players from your country: 

The no deposit bonus is not available to players from Afganistan, Albania, Algeria, Angola, Australia, Belarus, Cambodia, Canada, Czech Republic, Ecuador, Estonia, Finland, Germany, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Korea, Kuwait, Lao, Latvia, Mexico, Myanmar, Namibia, the Netherlands, Nicaragua, Norway, Pakistan, Panam, Papua New Guinea, the Philippines, Poland, Romania, The Russian Federation, Serbia, Singapore, Spain, Sudan, Syrian Arab Republic, Sweden, Taiwan, Turkey, Uganda, Ukraine, the UK, the USA. Yemen and Zimbabwe.

2. Regarding duplicate accounts, we asked the casino rep to provide the evidence. 

Keep you posted. 

respected forum here is the proof

Stop lying.

where is the proof of the second account

here is the link

 https://casinomy.live/threads/ehkskljuzivnyj-bonus-na-20-besplatnyx-vraschenij-bez-depozita-za-registraciju.8648/

and I can provide evidence that they rewrote the rules but I managed to take a picture of them

Thanks for sharing this. We'll wait for the casino's feedback. 

Hi narki11,

We saw the evidence showing that you had two accounts from the same IP address. It is a breach of T&C so there's nothing further we can do for you. 

provide proof to me in the mail,this is the maximum intersection on ip

We're not allowed to share this info. 

I logged in to my account from a mobile phone and laptop there may be an intersection since we have a dynamic ip since we have a dynamic ip I understand that there is a match by first name or address They are not here it's just an intersection on ip

good afternoon dear forum,casino BetChain  does not pay money to its players, I can't get money for more than a day they constantly have odd jobs wait for your payout how long they don't know.my account is fully verified,I believe that this casino stole my money

I hope for your help

user name casino orakin30

please invite a representative

Hi geliard88,

The casino rep will be notified. 

Keep you posted. 

this is not a casino but horror,they sent a letter(see screenshot)that the maximum withdrawal from this bonus is 2000 rubles and therefore they adjusted my balance to 2,000 rubles I made a deposit of 200 rubles to confirm the payment method and what do you think they are instead of 2200 rubles make a conclusion in the amount of 1700 rubles although they themselves sent me a letter about the maximum withdrawal of money in 2000 rubles thus the casino stole 500 rubles,they do not answer my letters they turned off the live chat for me waiting for a representative and compensation

Sorry, I forgot the screenshot of the letter

The casino rep has been informed so he will explain the whole situation with your withdrawal. 

Hi geliard88, O

Congratulations on your win from the no deposit free spins!

Our T&C clearly state the maximum withdrawal from a no deposit bonus is 25 EUR (approximately 2,000 RUB). Your account shows you cashed out 2,200 RUB, which includes the 200 RUB deposit you made a couple of weeks after the win from the no deposit bonus. The "odd jobs" you mention above are typical KYC.

Congrats, again!

good day ,casino Betchain does not withdraw money they do not withdraw to bitcoin they offered me to make a minimum deposit with neteler or skrill I wrote the name that I have a Skrill and Neteller is blocked but they insist on these systems anyway it turns out to be some kind of vicious circle I have a question for a casino representative how can i withdraw money I only have Yandex money qiwi and bitcoin let them manually withdraw to my bitcoin and close the account

mail casino epa**********[email protected]

Hi beliro99,

We're going to notify the casino rep about your post. Keep you posted. 

Hi beliro99,

Congratulations from your win from our no deposit free spins!

Unfortunately, Qiwi and Yandex payment systems are not working right now and it took time for us to research alternate ways for you to withdraw Rubles (the currency you played and won in). Please contact our 24/7 livechat agents, as we will be able to use CoinsPaid to process your withdrawal.

Congratulations, again!

@ beliro99 - please let us know as soon as you get the payment. 

dear forum Thank you very much for your help I received the money in full

Glad to hear that. Thanks for letting us know. 

I knew there was something fishy with these guys when I claimed the 2nd 3rd deposit bonus and am at silver level for VIP weekend spins and cash back but yet they cannot give me a reason why I didn't get any bonuses beyond the 1st deposit bonus  and even with sufficient deposits they just won't give me the weekend spins or the cash back

Hi Brent Woodman,

Could you please private message me your casino username? We'll notify the casino rep about your question. 

Hi Brent Woodman,

We received your account details and notified the casino rep. 

Hi Brent Woodman,

The casino is looking into your case and I hope we'll get the update soon. 

I used Betchain mostly for my LCB shop free spins. So I've made 3 minimal deposits via Neteller.

After the last deposit I won around 100 euro, verified my account and attempted a cashout.

Then my troubles began. All my cashouts (except a minimum one) were discarded. There were no emails from the support. The live chat agents responded vaguely and simply told me to be more patient. I was waiting for this issue to be resolved more than a week!

Apparently there was some problem with Neteller, as I was informed after asked in an email. However this is not acceptable treatment from a casino. Especially the lack of communication. After so many discarded cashouts the support had to send me an explanation email.

Hi Vindict,

Yes, they should have informed you about the issue with your withdrawal if there were any.  Please private message me your casino username and we'll check with the casino rep. 

I was able to withdraw my funds finally, but after a week and many hassles.

Thanks for letting us know. Glad it has been sorted finally. Maybe they really had an issue with Neteller and it was the reason for the delay. We're going to chat with the casino rep about it anyway and see if they overcome the issue. 

Hello dear forum I have problems with the casino Betchain I registered using your link and got free spinsafter I played them successfully  I have uploaded documents for verification and put money on the withdrawal after the casino cancels my withdrawal and they write to me that Belarus is not eligible for this bonus

Firstly when registering through your forum, I carefully studied the rule it says Belarus is eligible for this bonus

Secondly if I was not eligible for this bonus how would i get them from the casino

and in the third why the operator when communicating with me did not report that Belarus is not eligible for this bonus but only wished good luck with this bonus  ,       it reminds me of a fraud when you take a deposit bonus win it back successfully and the casino writes to you, sorry, your country is not eligible for this bonus,and if you lose money then they will not return them to you and will not write that you were not eligible for this bonus and they will write lucky next time

please invite a casino representative to the forum to solve my problem and restore my balance

mail casino [email protected]

Hi zaremba55,

Thanks for sharing your experience with us. The casino rep will be notified. Keep you posted. 

Hi zaremba55,

Congratulations on your win from the no deposit free spins. The casino's Terms and Conditions state the country restrictions, which include Belarus. LCB made a great deal with BetChain to include a few of our restricted countries in their exclusive no deposit free spins bonus. The livechat agent apologizes that he was following the casino's T&C instead of this specific bonus T&C. Therefore, 2,160 RUB has been recredited to your account for you to withdraw.

Congratulations, again.

Hello dear forum and casino representative, thanks for answering and partially solving my problem,please tell me why your operators are so incompetent? I gave the operator yesterday all correspondence, all scans I still have not received money,you are the casino manager and at the same time your employees do what they want again,I respect you as a person and as a professional in your field but at the moment this is just a mockery from your employees in my direction,I wanted to close this topic as resolved but it won't happen

Thank you for understanding

Dear forum administration close the complaint as not resolved casino refuses to pay money

Thank you and your team what helped me with my problem

Dear forum, see what the casino does they restored my balance twice(see screenshots)and now they have blocked my account the manager wrote here on the forum and apologized

I want you to blacklist this casino

Thanks for letting us know. The casino rep said that the sum you won would be available for withdrawal. What did they say? 

We'll notify the casino rep again. 

the casino administration went to a meeting and returned not 2160 to the balance a 2500 I bet on the conclusion as the casino representative wrote and today they blocked the account,how to understand it at all first they restore the balance and then block the account where is the logic

Let you know as soon as we hear from the rep. Keep you posted.

Hi zaremba55,

Our T&C clearly state that the maximum withdrawal from a no deposit free spins bonus is the currency equivalent of 25 EUR. 2160 RUB is 25 EUR, I'm not sure why you insisted on more funds from the no deposit bonus.

Additionally, our anti-fraud team noticed you uploaded forged documents and closed your account.

My supervisor decided to pay you anyway, 2500 RUB, against our anti-fraud team's recommendation.

Therefore, please submit a withdrawal for above the 25 EUR equivalent of 2500 RUB and your account will remain closed due to your forged documents.

I still never did hear anything 

We'll check with the rep again. Keep you posted. 

H Brent,

You have a couple of duplicate accounts, which violate our Terms and Conditions. If you agree to close your other accounts, you will be eligible to receive bonuses going forward. 

One is brentdavid****@*****, the 2nd is brentwoodman***@***** and the 3rd one is jasondavid***@***** 

Please advise which account you would like to remain open.

good day forum administration please invite a casino representative 

the essence of the claim is as follows,I won back the bonus at this casino Betchain and successfully put money on withdrawal after 15 minutes my withdrawal was canceled and my balance was adjusted to 1500 ,I went to chat and sent them a screenshot from this forum about a similar problem and asked me to adjust my balance to 2160 as their representative wrote in a neighboring complaint I was assured that the representative will study everything and correct my balance instead they blocked my account ,all my documents are approved 

Hello bagration55,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this.

mail casino >email removed by moderator Sydney due to privacy reasons<

Hello bagration55,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi bagration55,

It seems you and the previous player who made the same complaint are indeed the same person, as you both uploaded the same forged document.Your documents were NOT approved, as they are the same forgeries as the previous player.

are you claiming that my documents are fake?show proof before speaking or writing,you have them?maybe i have a duplicate account?maybe I have an ip crossing?they are not and cannot be.Or provide proof that the documents are fake or withdraw money.

Hello bagration55,

The Casino Representative has provided us with the evidence showing that you've submitted a forged passport for verification purposes, therefore, your account can't be verified. 

This is your third account on the LCB forum so far. These 2 accounts also belong to you:

https://jswqzs.com/users/155304 and https://jswqzs.com/users/155157

Both of these accounts were closed since you abused our Complaints Service by giving us false and misleading information, using forged documents and making multiple accounts here on the LCB forum. 

More info about this can be found in the thread HERE and also HERE.

Please note: This behavior is totally unacceptable and if anyone tries to do anything similar, we're going to block his account immediately, so stop opening new accounts here on the LCB forum and wasting our time by filing complaints against casinos where your withdrawal has been rejected because you provided the forged documents.