Slotwolf Casino, Bitkingz, CrocoSlots Casino Support and Complaints Thread

what are you writing do you want to cheat the forum withdraw money and close your account

and that it gives you the right to block my account

withdraw money and close account and on this we say goodbye

>attachment removed by moderator Sydney due to privacy reasons<

Hello bybligym77,

We've checked the expiry date on the passport you've attached to your post on the forum. It has expired on 19th June so it still can't be accepted as a valid document, since it had already expired when you made a withdrawal request.

Please note that we had to remove the screenshot of your passport due to privacy reasons.

The Casino Representative has been notified. Please keep an eye on this thread for updates.

dear forum I did not hide that my passport expired For a three days I wrote about this to the casino representative I also wrote that I will receive a new passport within 15-25 days and also asked him to go to a meeting and withdraw money since wait almost a month

dear casino representative I ask you to withdraw money and block your account until I get a new passport

Dear bybligym77,
You have registered at our casino on June 22, 2021 17:07.
You made a withdrawal request on June 22, 2021 18:59.
Your application was processed on June 22, 2021 19: 58: 11.
That is, the registration of your account was already later than the expiration date of your passport.

dear casino representative I was not withdrawn money here is the proof

be so kind as to withdraw money from me and we will close this complaint

Hello bybligym77,

The Casino Representative didn't say that you have withdrawn your payment. He said you made a withdrawal request on June 22, 2021 at 18:59.

Dear bybligym77!
Your application was rejected because you provided an invalid document. Please provide an up-to-date proof of your identity, please.

and further according to the legislation of the Republic of Belarus if the passport was issued before 2012  and he is over 10 years old then after the expiration it is still valid for one month it is spelled out in our legislation

once again dear casino representative according to the legislation of the Republic of Belarus if the passport was issued before 2012 and he is over 10 years old then after the expiration it is still valid for one month it is spelled out in our legislation

at the moment my passport is still valid for one month be so kind as to withdraw money from me

then I will receive a new passport and upload it to you

We need an up-to-date valid document. Unfortunately, your passport was expired, so it is not relevant for verification.

dear forum as we can see the casino representative does not go to the meeting that's all the loyalty of this casino I ask you not to close the complaint until the casino pays the money let all the players of this forum see how the casino is going to meet the players

new selfi pasport specially for the administration of the forum waiting for the money to be credited to my bitcoin

Hello bybligym77,

When you provide the casino with up-to-date proof of your identity, please let us know.

dear forum please add this casino to the blacklist I sent new documents as the casino representative wanted

what we have (deception,lies,stealing money)

Hello bybligym77,

We've asked the Casino Representative to check what's going on. Please keep an eye on this thread for updates.

Hello bybligym77!
I see that you have not uploaded the relevant documents to your account. Tell me when did you do this?

distinguished representative I have uploaded a new document here on the forum in your personal 

I cannot upload a document to my account because it is blocked

let's end this circus do you withdraw money for me or not if not, we close the complaint as not resolved

Hello bybligym77,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear bybligym77,
If your account is blocked, then you can send a new selfie with a passport to our mail [email protected].

dear representative i just sent a selfie to your mail,check ,and I'm waiting for the withdrawal of money to my bitcoin

distinguished representative are you going to answer or not

Hello bybligym77,

We've received a reply from the Casino and we've also received the evidence (the photo of you holding the passport that you've sent to the Casino Representative). The photo of the person on the passport and your selfie do not match, therefore, this ID document is not acceptable for verification purposes.

it starts to piss me off

ayy representative people don't change outwardly?this is my passport and i'm in the photo,when applying for a passport, I used an old photo what photo do I take and give it for a new passport it's up to me

dear forum this casino goes beyond all boundaries if they do not give a normal answer within 24 hours close the complaint as not resolved and add this casino to the black list

Hello bybligym77,

Please note that abusive language is not allowed on this forum, so please refrain from using it.

As I've already mentioned in my post above, the Casino Representative has also sent us the photo you've provided them with (your selfie where you're holding the passport) and we can confirm that the casino's decision is correct. 

If you can't provide the casino with some other ID document where your selfie and the image on the ID document match, you can try to file a complaint with their licensor which is Curacao. 

Hello bybligym77,

You are the one who went beyond all boundaries in this case. 

First, you've sent a forged passport to the casino and then you filed a complaint against the casino here claiming that they don't want to verify your account though you have a valid ID. 

After we've done our internal investigation, we found out that you sent a totally different passport (with a different name, photo, date of birth) for verification purposes to another casino. Both of your complaints were posted here on the LCB forum.

You broke the following rules of our forum:

1. You had 2 accounts on the LCB forum: https://jswqzs.com/users/155157 and https://jswqzs.com/users/155304 which is not allowed.

2. You abused our Complaints Service since you've given us false and misleading information.

3. You used forged documents which is illegal.

Both of your accounts on the LCB forum have been blocked.

This behavior is totally unacceptable and if anyone tries to do anything similar, we're going to block his account immediately.

Hello, LCB, I ask your help to withdraw money. Got no deposit spins, wagered x40, and wanted to withdraw 30 eur, when I go to cashier all possible methods except Bank transfer(from 500 eur), Mifinity(which I don't iven hear ever, I tried to make account here, it is not creating iven) are locked. I went to live chat and asked how can I withdraw, I had deposits from Neteller, but in rub currency, and in my cashier withdrawal on neteller in Rub shows. Agent in chat says withdrawals on skrill neteller in EUR is locked for my region and there is no possibility to withdraw on them. Then I've asked maybe If I change my IP with vpn Piastrix would appear so I can withdraw on it. Because I also was getting same spins in Bitkingz, I didn't have deposit on my account, my after few selfies and other docs, Bitkings withdrawed me my money on piastrix not iven asking about doing deposit, thanks for it. But why is this such a problem for slotwolf?
I ask manager slotwolf to somehow solve this, so I can withdraw neteller/skrill or piastrix(as I did in Bitkingz)
 

Hello Dragon21,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Hello Dragon21,

Thank you for providing us with your account details. The Casino Representative has been notified. We'll keep you updated.

I see manager changed my winnings from eur balance to rub balance, thank you very much, I had success to ask withdrawal on neteller, waiting for it atm will keep updated when cashout is proceed

I've got the payment, thank you very much LCB and Slotwolf manager in solving this :)

Glad that we could help. Thanks for letting us know Dragon21!

I have problem with Bitkingz casino.I deposit today with bonus which i receive from email but when i deposit i didn't receive it.I contact support and he tell me that i have duplicate account.I never did this.I wish to withdraw money without wagger and to close my account ,my only One.

My email is >email removed by moderator Sydney due to privacy policy<

Hello perobet,

The Casino Representative has been notified. Keep you posted.

Hello perobet,

The Casino Representative says that you had duplicate accounts and that's why you couldn't claim this promo. She says your deposit has been refunded and your account has been closed.

Thank you.I got money.

But this accusations is false ,and lcb ask them to give you evidence.I doubt they give you.

I don't know what is point to do this,i never make duplicate account anywhere for my about 10 years playing in casinos.

Hello perobet,

We've requested the evidence from the casino. Keep you updated.

Hello  perobet,

Here's the reply we received from the casino:

"The payout was processed successfully and the account was closed.

Regarding the duplicate account, we are not able to share the detailed investigation, however, the criteria are the following:

Duplicates can mean not only using the same personal data, but also usage of
- same electronic device
- same residential address
- same IP address
- same telephone number
- same email address
and certain amount of other factors which are professionally evaluated as a whole.

Furthermore, duplicate accounts are mentioned under ''Use Of Player Account'' paragraph in Terms and Conditions, which is available for all casino visitors to read through.
https://external.jswqzs.com/site/2124"

Since you received your money back, we consider this case resolved.

Good evening dear forum crocoslots casino Do not withdraw money all my documents are checked and approved,I turned to the chat to the operator they always write wait, we hold the conclusions of money manually although at the beginning they wrote that you will receive the money in the near future answer my questions with one word wait

I ask you to ask a question to the representative of the casino why do its operators write one thing at the beginning and then quite another

mail casino 

[email protected]

Hello bytata11,

Thanks for reaching out to us and sharing your credentials. We will notify Casino Representative in order to help you. Please keep us posted.

blocked account

let the representative provide evidence

Hey bytata11,

Once we get clarification we will let you know immediately. Keep an eye on this thread.

Hey bytata11,

Casino Rep got back to us with the clarification that you have used No deposit Free spins, you haven't won and you have never even deposited in this Casino so you tried to make a  withdrawal request without any balance on your account. This case is really clear and we will mark it as Resolved.

Hello LCB & bytata11

After checking your case, we would like to point out that "All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.)."

The responsible department has reasonable suspicion that you have violated our bonus terms & conditions.

Please understand that your accounts will stay closed permanently. 

We hope this is to your clarification and wish you all the best!
Sincerely, 
Team Croco Slots

Hey bytata11,

As Casino Rep clarified this case we will mark it as Resolved.

Hello,

I made a $30 deposit on BitKingz. I spoke to Alan who tells me that the code INF50 was valid then I talked about reissuing the free spins as they were restricted due to my country. What I didn't notice was once I tried to make a deposit the live chat moves away and so I'd have to reconnect with them. I was reconnected with Helga. It felt so sinister of her that I'd make a mistake! Here is the transcript of the chat below:

      Helga 05:38:34 am 

I see you didn't provide the email for Alan. He checked the bonus and yes, it's valid, but you have duplicate accounts. Unfortunately, the system doesn't allow me to issue this bonus for that reason. It means that more than one account created/used with the same IP address, device, or browser. It's considered as a violation of our T&C. Unfortunately, we can't offer this bonus to you.

      Visitor     05:39:26 am 

This is the only account I've used. I don't have any other accounts that I know of

      Helga 05:40:57 am 

Sorry, but I clearly see duplicates in your account, the system detects them perfectly.

      Visitor     05:41:32 am 

If that is the case, I'll withdraw my deposit.

      Helga 05:42:01 am 

Sure, after you meet the standard depoit wager of x3 you can withdraw. :)

      Visitor     05:45:20 am 

Can you please tell me what email address the other account is associated with?

      Helga 05:45:51 am 

Unfortunately, we cannot per data protection policies.

      Visitor     05:48:15 am 

There will be nothing further! Have a great day!

Helga literally smiled after she said the 3x deposit wager knowing I'd probably lose it! Ultimately, if I had duplicate accounts then I should have been warned prior to my deposit, not be smirked upon! 3x wagering on my initial $30 deposit!?

Is there someone who could help me out?

Hello Quickwitted,

Thank you for sharing with us and exporting your issues. Could you please send us your Casino Username or email address via private message so we can reach out to Casino Rep in order to check this matter?

Thank you in advance.

Hello Quickwitted,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with this matter.

Please keep an eye on this thread for any updates.

Hello Quickwitted,

We need to inform you that we've had a discussion with Casino Rep and he did it good thing and enabled your account so you can claim this bonus code FS25 now. Please try again and let us know if it works.

Hope this will help.

Thank you.

Hey Berks,

I tried to claim code FS25 in the promotions section of my account however i received the message: casino: coupon code not activated.

Is the 3x wagering on my deposit necessary? Thanks in advance!