BitCasino.IO (Bitcoin Casino), Sportsbet.io

They explain by poker software provider decision... Maybe they change poker provider or close poker offer on casino...

can someone tell me what a bitcoin is and how does the currency work for usa players i see players from usa wlecome sign but not sure how this works when it comes to us money thanks rferry5

            Basically, rferry5  it's a virtual currency which spends like regular money and you can buy it with regular currency,  but it's designed more for online transactions.  There are many good videos on You Tube that can explain it  a Hell of a lot better than I could.  Many advantages in my opinion:    The speed of the transactions (withdrawals/deposits)  is so fast it's pretty much all I play with lately.  As I  understand it also,  it's legit,  legal,  and the fees associated with Bitcoin are really very small.  Check out the video(s).  It can seem like a lot but  once you use it a few times it'll make a lot of sense.  The amount of sites that accept it is still growing so it's becoming  a lot more mainstream  in the online world.

wow i had no idea thanks for the quick response and i will definetly look it up on you tube to understand it more before i proceed to download a bit coin casino for usa players thanks so much for your time and have a great day rferry5

            No problem rferry5,  one of the nice things about Bitcoin is that a lot more sites are becoming Bitcoin friendly.    If you're an American like me you know what a pain in the ass depositing can be.  The fees associated with Bitcoin are the lowest I have ever seen  as well as the transactions are the fastest I've seen.  Good Luck.

Your CS agent Linda is the worst CS i've came across. She just sits there and tells lies after lies.

I was playing LIVE BJ and while playing. The pitboss cancelled the games 3 times due to connection issues on there part.

While playing again. I was dealt a soft 17 and requested a hit. I did not receive a card. I contacted Linda and see was like sorry for the technical difficulties. So I inquired with Live Support they looked and said it was on my end as nothing could be done. So im out of 50 mBTC was the play. Even though I know I did request a hit.

A little while later Im betting 50 mBTC again and was dealt a 6 and requested a hit. Again the casino timed out and I didnt get a card. So I goto CS agent Linda again. This time she pretended like she checked the hand but she didn't. So I called her out on it. Here is the chat below catching her in a lie

Linda
Hello Client. What brings you to Bitcasino?
Client
6988534
I asked for a hit on 6 and it stood
????
i had 6 total and it stood
i wanted to hit it
Linda
May I have your username please?
Client
earl40
Linda
Checking your game play
(literally 15 secs past and she replies with the statement below. To check game plays they have to reach out to a 3rd party which takes some time.)
Everything works well on our end
Client
what do you mean? I was playing LIVE BJ
I had a total of 6
Linda
Seems you have some connection issues
Client
who stands on 6?
no body
connect me to your supervisor please
you are a poor rep agent
Linda
I'm sorry I'm the only one available at the moment
Client
im going to write on the forum to the casino rep there and get some decent help
you need to be retrained
you are a bad cs agent
you didnt even check my hand # (Only 30 sec has past since we began talking so it wasnt possible she checked my hand)
so i know you are telling a lie
Linda
Thank you for your feedback
Please be informed Im checking your hand ID at the moment
4:30 pm
Client
so why did you tell me a lie?
im going to copy this and put it on the forum so others can see how you tell lies Linda. You do this all the time...

Linda before promised me a 100% bonus on my next deposit After mistakenly given my a lessor one. When I busted out and went and made my 2nd deposit. Linda only gave me 25% and apologize and said she wasn't authorized to do so. I do her i only redeposit because you said you would. But she played the dumb roll. I have nothing but bad experience with her. She is poorly trained

So now im out of 100 Mbtc because of poor connection on the casino behalf and a poorly trained CS agent.

LOL Now 5 mins later ... Linda transfers me to her Supervisor Christina...WOW!!! Cristina is no help either as she don't understands the game of BJ.

Cristina comes back and says

Cristina
Please hold on, checking this for you with the provider
5:13 pmThey are still checking, it seems to take a bit longer than expected

But Linda can say they checked within 15 sec

Cristina was no help either. As they are saying the time out issue is on my side. Which it is not. The lag is on the casino side. There was several players who complained because the pitboss cancelled several hands because of connection issues on the casino side. But when it happened to me with nice size bets. They can't find an issue. Im not even asking for free money. Im asking for what was taking from me. My balance is greater than what i started with now. But i still would like my funds that was taken because of poor connection on their end.

So I just took a picture of it happening again. Noticed I doubled down and did not receive a card. The person next to me stood. The dealer gets my card and makes a had. While I lost...

YET in previous,  they puts the blame on the player.  >:(

This is hand # 6989037 in case the rep wants to check for himself to see im not lying...

Cristina lying now WOW! Cristina
All game are provided by third party providers and that's why we always need to check the hand IDs with them
They have the final word what comes to making refunds
6:20 pm
Client
No they dont...I been playing here long enough to know better
how many times do you think i was told to contact the CS at the casino i was playing at for refund
so quit lying to me Cristina
DAMN!!!!

Hello! We are really sorry for this unusual situation and already contacted game operator to check it and make a refund if there was technical glitch. We also credited player’s account with 50 mBTC from our side, but need to wait for official confirmation from operator to make whole refund. Once again sorry for this issue, we are working to fix it ASAP!

There is just too many issues with your casino at the moment. I would advise new players to tread carefully. Glitches, disconnections and poor CS is one. There is no regulation body to go to for complaints. I will be avoiding bitcasino for the time being. Sorry im going back to USD casinos.

I DON'T LIKE THAT ONE AT ALL

I try and support them as im a vip there. But when you lose bets because of issues on there end. Then they tried to say it your fault. Enough is Enough, Im still down 80 from losing bets that was their fault. I have had other member contact me complaining about issues and money being lost due to their faulty software. If this had happened at Bitstarz, Mike would have went through hoops to correct it. Not point fingers and tell lies behind it.

Hello bitcasino, I have not deposited there yet but wanted to buy the 20 mBTC from the lcb store. Will it get rejected because I have not deposited yet?

it says for new players and existing players so i think you an claim it. If you are not eligible then your LCB credits will be refunded, no worries.

Actually to be honest, if you contact VIP support, I seem to get a better response from them Chocolateman.

I don't even bother with regular support if I can help it.

So far with a little patience, no threats, and persistence I have had every issue I've ever had resolved within a day or two.  I'm not sure why your issue continually fall of deaf ears.  Then again I suppose the constant threats probably don't help your case either.

Really your going to threat your power here on this forum as a way to get your issues resolved?  I figured you were a better man than that.

WTF??? Dude you have no ideal what I went thru dealing with them and vip service as well. I have given them time and time again chances after chances. This company has plenty of bad warnings written about them. Including from a reputed gaming portal. When CS agent is going to out right lie to you not just about refund. But lie in order to get you to redeposit and doesn't hold up to their end. Then it should be known to everyone. Sorry if you don't see it my way. But it's my right to do as i see fit. Thank you!

The only warnings about them, that I am finding is about there licensing district.

If you talking about a certain site where the operator is completely against Bit Coin, I can't believe his reviews anyways.  The offending software that he initially rogued has been discontinued.  Hence the no more Aristocrat games.

Otherwise as state previously, anytime I've had an issue I never had had once any problems getting it resolved.

Plus I'm way farther ahead on them, than I am at mBit and Bit Starz.  Plus I can't beat there VIP department, I mean I've gotten a Blu Ray Player, several Blu Ray Discs, a case of my favorite wine, and now am working on some first class tickets to Vegas on them.

I can and will say this about there live Blackjack and this is the only thing I can remotely diss them on.  Is they do need to improve there server capacity at peak times, which is mainly in the afternoon in the US.  Hence why I play mainly in the middle of the night or early morning.  Not near the issues with connection then.

Otherwise I'm actually enjoying there 2 new game art games, and recently scored another massive with there new provider Booming Games.

i gave them a try again today. I have to learn to not take bonuses. As I was up fairly decent but bonus wagering got the best of me. No more bonuses for me... I wont do that again, lesson learned!

Depends what bonus you were using? Just the standard 25%? I don't usually bother with those but have been using them more lately just because it takes a decent while sometimes for the 5 confirmations to come in so I'm going to be playing a while anyways and might as well use a bonus. I've successfully cleared many of those. Only a few times did I win decent right away and bust out before wagering. I always use small $10-20 deposits and its a nice little bump and the wagering isn't too excessive imo.

Sometimes they will have some decent promotions offering a 100% or more bonus and I also take full advantage of those as well because you get a big boost to a bankroll and the wagering is 35x bonus amount which comes out to 17.5x bonus + deposit which isn't that bad. I've not been able to clear those bonuses much without busting out but I fully understand the risks in taking those types of bonuses but I still think they are much better than most other casino bonuses which are almost always B+D and much higher like 30x.

Overall I'm happy at bitcasino. I've all but dumped almost every other online casino because I love the VIP gift rewards that bitcasino offers. Yeah sure you can play at others that give free chips out and stuff but in the end I get nothing out of them and with the gifts I have items I use daily. I just received my 2nd gift this week. So far I've got over $500 in gifts and am down overall money maybe 1000-1500. Also hit 3 numbers in lotto this month and that was a very nice surprise waking up to 625mbtc in my account with no wagering attached.

I don't know of any other online casino that could treat me any better and give as nice of rewards. Most casinos are cheap as hell when it comes to loyalty. It's a one way street but not with bitcasino.io

Bitcasino rep not come around here anymore?

They running an awesome Christmas raffle promotion with sick prizes and gifts. People should check this out.

Just another reason I love this place though they always seem to find great promotion for the players.

I really want to thank Jane, Andrea and Cristina for their awesome level of support and chats I've had over the past year since joining. It really beats any other casinos customer support and I mean that I've played so many sites and its like you are talking to robot in live chat. I've really felt lucky how many gifts they have sent me this past year from Amazon, and the best part is the last couple months I've recouped most of my losses from the year and its even an extra bonus I have all these gifts around the house now that we use.

I hope 2016 brings even more bigger things to bitcasino as they grow as the best bitcoin casino online.

I'm getting the feeling based on the amount of forum spam going on.  They may have been shooed away.  Yet that's just a feeling.  Just had a nice cash out from them yesterday.  Bit Casino and mBit are the only 2 casinos where I have had multiple BTC cash outs, versus just a fraction of a BTC.

What an awesome Christmas from Bitcasino! Wow I cant believe I won a top prize in the Christmas raffle. The odds were so nice of getting any prize because there was only 1000 total tickets and 125 nice prizes. Well I won the $1000 Apple Watch. Also as a VIP I received a very nice card from my hosts in the mail with a very generous free cash bonus with no wagering. This place is top notch when it comes to player loyalty.

love this casino, i won 100 mbtc in the same christmas promotion, wow u got the watch! im jelly 

bitcasino support is becoming the worst. i use to love this casino but there live support is the worst. its a headache dealing with them. not all but certain support members are extremely rude and unprofessional. if you dont want headaches or getting stressed out.....then stay away from bitcasino

Hi VNBoy, care to name specifically you've dealt with that you didn't like? For the most part I've never had any issues and I've corresponded with all of the support. Yes there are a couple that are very straight forward and may come off rude but they all seem to do the job well. That is they are limited in the abilities it seems to do anything other than add a deposit bonus or check on your point balances and such. If any other important issues I just ask it to be forwarded to the VIP or contact them myself.

So I realize this is a long shot, because this thread is super old, yet maybe we can raise the rep on this one.

It would appear that they totally trashed there own holiday promotion.

This year they were slated to give out 160 prizes as part of there BitMas holiday drawing, and the prizes stayed in tact up and until the drawing.  Top prize was 1.8 BTC down to smaller prizes of 50 mBTC for 120 players.

The drawing came and went then magically the 120 50 mBTC prizes went poof.  Now I realize they have we can do what we want clause in there lotto draw terms and conditions.  Yet to totally dump all 50 mBTC prizes seem kind of shitty if you ask me.

I really hope someone can step up with an explanation on why these prizes dissappeared?  Are they going to be used in a different drawing or was there not enough participation for there liking so heaven forbin everyone might have won a prize.

I really used to like this site quite a bit, yet because of the way things are changing with the draws and VIP treatment.  Is really making me reconsider playing here.

Honestly since they also had people deposit using match bonuses during the previous 12 days up and until Christmas as part of this same promotion.  I sort of  feel they should also refund those people's deposits as well because they decided to change the draw at the last minute.

Gah this upsets me so much, and even if I had won the drawing I still would be upset for the 120 folks who got cheated out of a prize.

Hi cheetahwind,

Thank you for sharing it with us. We'll forward your message to the casino and once we get the answer, we'let you know. 

Apparently MelissaN apparently I'm not the only who noticed.  Several have taken to Facebook, Twitter, and Bit Coin Talk asking about the reduction in prizes all of a sudden.

Plus they made the silly mistake of advertising the promotion as it stood in full on 3 networks.  I hoping since I'm getting the same generic rule #11, which states there allowed to change promotions or cancel them at any time.  That somewhere someone in upper management will speak as to why the change happened.  Besides the generic answer were getting from the front line support.

Smells sort of fishy and rogue behavior I would say.  At this point I should have read the signs when they had pirated software.  Yet generally speaking they have treated me well, just don't understand the sudden change.

Thank you for looking into for me, hopefully between you or the 3 other ways I have to contact them.  Something will be resolved.

Yes, I see. Your message has been forwarded to the casino. Hope they'll get back to us by tomorrow. We'll update you accordingly. 

Well in a weird twist, granted no through a public announcement they have some what sorted this mess out.  I'm wonder who actually all qualified for said settlement or if it was a first 120 people got a gift or what the story was.  Yet I suppose I can sort of say this is resolved, granted I think something public might have been better.  Yet I suppose something is better than nothing.

So you have heard from them, right? Have you got the bonus offer? They got back to us saying that they are looking into your message and they will reply here. But hope it's all sorted out. 

Well they already made a public announcement in another forum that later on this week they'll be doing a 2nd draw with the rest of the prizes.

Yet my VIP host did grant me a small chip, so in the end I did get something and it sounds like everyone else will as well.  I just don't think it should have taken posting in a public forum to get something like this resolved, I really like to keep these types of things private.  Yet when they give the we can do what we want answer.  What other options did I have?

So yes unless if they post anything different it has been resolved on my end.

You are right. They have to provide people with bonuses if they advertise them on their site and other forums. I completely agree with you. Fortunately, it's been sorted out and hope they won't repeat the same thing again. We'll bring it to their attention. 

Thank you for sharing it with us. 

So apparently not only has my host grant me with a small chip, apparently my original 4 tickets for the draw.  Have been re-entered into another draw for the remaining 120 prizes.  So this might turn out better than I thought.

So for anyone who might have also been affected by this promotion, as long as you followed the terms and conditions. You'll have your original tickets re-entered into a second draw assuming you haven't already won.

Thanks for LCB for providing us a place to complain to as well. :)

Hey  Cheetah,

That sucks!   I got 6  tickets for the new drawing tomorrow but no token/chip.   I just noticed it by accident because I logged on today and saw the tickets.  Good luck Cheetah and everyone else lucky enought to get re-entered. 

 

Good to hear that. Enjoy and have fun. 

Hi guys,

Yes, regarding this topic we have organized a re-draw and all should be okay now.

Thank you for your understanding and we're sorry for any inconvenience this might have caused.

Cheers,
BitCasino.io

Dear Members,

I honestly wish that I had read some of the comments here before joining this dishonest casino.

I have deposited a few times, won a few hundred euros and upon withdrawal my account was just disabled and no explanation given.

I just want the funds in my account and never want to play at this rogue venue ever again.

I warm all members of this forum of this rogue casino.

Do not be fooled by the signup page which states "no personal details needed" and lightning withdrawals.

They take your money and when you win something small they fund a reason not to pay out.

WE DESERVE HONEST ONLINE CASINOS AND NOT THIS ROGUE VENUES as we work hard for the money we play with. STAY AWAY FROM BITCASINO.IO.

Please assist me if you can LCB.My username at bitcasino.io is:

ThomasBenjamin92

Thank you.

Hi LawEnforcer1,

We'll notify the casino regarding your case. Keep you posted.

Hi Tania,

Any response from this casino?

It's been days now and they do not respond to my email as well.

Please assist me.

Hi LawEnforcer1, 

We have looked at all the evidence provided by the casino and since they suspect that there are multiple accounts involved here, you will need to supply the correct documents and complete the verification. Without this we are unable to help you. Please do as they advised and contact them directly for further assistance. 

Hi Tania, They have not advised on anything.I have not received any emails and live support is not blatantly rude and unhelpful. I have sent this casino numerous emails and no response had been received. I am willing to do whatever is necessary to prove that I do not have multiple accounts. If I was requested for ID or whatever I would be able to provide that. They should then prove that the same ID was used to verify another account. This casino must not waste people's time by requesting documents from people for amounts that is way below the KYC requirements as per their terms. Tania,I have not received any email from them requesting anything nor are they responsive.Username is THOMASBENJAMIN92. PLEASE ASSIST ME as they gladly took my deposits but refuse to pay whatever I have left in my account. The terms are clear that they should return the remaining funds in the players account when deposits are accepted in the first place.

Dear All,

May I please have an update on my matter or is this casino unresponsive here as well.

I have made every effort in sending emails and no response has been received in more than 7days.

No email had been received with regards ti requirements for KYC and they have just disabled my account.

This is a clear case of fraud. Is there a way to have this casino shut down or fined for improper conduct and FRAUD?

My username at the casino is THOMASBENJAMIN92

PLEASE ASSIST 

Lawenforcer1 online casinos are scam. They lie about multiple account all over, forums are full of it. They let you play in/lose and if you hit big they scam delaying making you reverse and if you dont then they mess up ID verification and if you got all fine then they make up things about multiple account, they do everything to mess you up. They do all they want and will just pay you if they see it has cheaper than taking the hit from having them blamed all over internet for scam. All you can hope for is them to figure it's better business to pay you. Licenses or not will not change much since gaming comissions are paid and run with casino money and do not care about players. The whole industry is garbage and the corruption is obvious up to political level since you can easily prove the frauds as i been doing for last 2 years and no one cares and nothing happens. Just like how slots are definitly not random, bonus wagers are scripted/pre-determined etc while selling their product as totally random while it's not. They track your results and pay you when you down and rip you when you are up to the point just looking at your  casino histories you can quickly figure it's obvious they are ripping you everytime you win and pay you when you ripped enough back. It's a complete joke and shows how the world is nowadays with big industries frauding everyone all over. Just like me i rip tons on cleopatra and oops my comps reward do thiings and not just rip, i get lottery prizes and win some.. then i lose 1k one shot.. to then win it all back on slots right after that by magic had waken up.. to then since i won back everything go back ripfest, my comps all go straight 0, i get no lotttery prize at all... always like that over and over. At this point better just go rip live casinos at least when you change slot machine you dont have a chip that tracks and follow you at every machine. if you win on roulette and return slot, the slot rtp wont be nerfed to recover the win from roulette etc. Oh im so done lol gl but you will most likely not get paid cauz bitcoin casinos are the worst, they will only pay you if they think they will make a lot more from you in the future.

Hi LawEnforcer1,

As a brand, we are always committed to providing a fun, fast, and fair experience, and this means that we treat all our players with the same integrity.

Please understand that we have a zero tolerance for fraud, and the evidence we have provided to the moderators regarding your case is sufficient justification that we have handled your situation fairly. As we have explained on multiple occasions and to multiple accounts, you have made, due to breaching our terms and conditions and abusing our promotions, you are no longer eligible for any winnings from promotions offered by Bitcasino.io.

Furthermore, any funds that you deposit to Bitcasino.io will not be subject to refunds. We are aware of all the accounts you have made, and these repercussions will be valid for all of your accounts.

Regards,
Bitcasino.io Team

This casino is trash. All my friends have problems here too when you win they say you have fraud account..which is a lie because everyone uses vpn from other countries so everyones IP is gonna look alike

stay away from this group they are mass scammers

all bitcoin casinos are having a lot of fun with vpn users atm, they built themselves over offering gambling to people in restricted countries using vpn then switch and steal them all... almost funny

Dear Bitcasino,

You claim multiple accounts but provide no evidence when requested.

This is a clear case of a fraudulent casino whereby deposits are taken at will and KYC etc is requested upon the smallest withdrawal.

Your terms are clear upon closed or disabled accounts as I requested this account to be closed permanently now due to this sickening behavior.

I demand that my remaining funds be returned to me as it is against the law to accept deposits and not give the client his money back when requesting withdrawal. 

If suspicion is created upon opening an acc then KYC must be requested before a player can deposit.  LCB I feel that this is totally against the law to let a player deposit but deny withdrawal.

A players remaining funds shpuld be returned in such a scenario.

Please assist!

Dear LCB members,

We run an online casino forum which is quite popular to assist in resolving disputes between client and casino,problem gamblers as well as promoting reputable,fair and equitable casino's. I will however not promote my forum here.  JUST TO GIVE YOU SOME FEEDBACK:

Several players have requested assistance with complaints against bitcasino.io, bitstarz, mbitcasino just to name a few and lodged grievances against this LCB platform.

I must say that I was shocked at the level of deceit and fraud that these casinos and forum moderators etc commit.

I have had bitcasino.io management offer a certain percentage of players frozen funds to be paid out to us in exchange for protecting their reputation and deleting complaints.

Some of these establishments claim to have licenses but upon questioning the licensing authority you will clearly note that they deny and relationship and declare licenses invalid which is simply FRAUDULENT.

These casinos are very deceptive and take clients winnings as when and they see fit.

Bitcasino for one requests KYC procedures as soon as a player starts withdrawing more than twice irrespective of how small the amounts and are blatantly deceptive upon signup where they claim to not need any personal details and payouts are lightning fast.

We have had more than 50 complaints in the past 3 months with regards to non payment,frozen funds,bogus duplicate account claims by this establishment and this web of lies is now spiralling totally out of control.

One more thing,both casino and player have a responsibility when it comes to responsible gambling and a gambling addiction is a disease. There has been several claims against bitcasino.io for stealing self excluded gamblers deposits and not paying out or returning remaining funds.

It is unlawful to say the least to accept money from a self excluded gambler and not void any bets,winnings etc. Voiding bets returns a player to their original position as if they did not gamble..which is clearly what is detailed in the terms of many casinos.

Bitcasino.io has repeatedly taken players monies even after players have indicated that they just realised that they have a self excluded acc and would like their remaining funds or deposits returned.How can a "so called" reputable establishment take players monies freely but not payout when needed!!

Just a word of advice, look for online forums that protect your interest instead of the casinos.

Forums such as this one just takes the casinos point if view into account and protects their interests. 

BITCASINO.IO just a word of advice, you will turn to ashes if you regularly cheat players the way you do. Using a bogus license and pirated software is not enough for you?

We will take a stand and make sure that justice is served!!