1XBET Casino Support and Complaints Thread

Hi, 1xbet casino is not answering any of my e-mails. They decided to close my account, I must accept it, but they have got my funds in it, 750 usd.

When will they send it to me?

Fake software, long payments.
Hemorrhagic documents, that's what I want to say about this institution.

@iabo
@carlostavo

We have sent another reminder to the casino rep asking for more details. Keep you posted. 

Hello, I also had problem with 1xbet casino.  I registered 20 days ago and my account was verified.  Tje allowed me to deposit and play. As soon as I won 600 usd and created a withdrawal request they asked me for more docs . They finished it after a week and decided to send the payment.

I then deposited 200+200 usd to play and my balance got 780. I requested a new payment

The casino closed my account and said they would refund my money. It was last february 5th

I still wait for it and the casino is not answering any message

Any help is welcome

[email protected] is my registered email.  And my id at 1xbet is 84097883

Regards

Hi esterschurlcb, we have emailed the casino rep regarding your issue. Keep you posted. 

Welcome aboard ship.

@iabo
@carlostavo
@esterschurlcb

We've sent another reminder to the casino and asked them to provide an update on each case. Keep you posted. 

Hi!  You have been notified by email of the reason for the blockage.
The amount of withdrawal exceeded the amount of your deposit 

Hi!  Please, check if the number 5485891 is right

I do not know why 1xbet have not answered any e mail anymore.    They said my fund were going to be replenished.  When?  

@carlostavo - We will ask them to provide an update on your case. 

Yes, it is.

My registered e-mail is [email protected]

I have followed all security office told me to do

Hi iabo,

We have asked them for an update. Keep you posted. 

Hi carlostavo,

We've got a reply from the casino. They have not provided us with evidence, but the casino advised that you have been blocked due to having multiple accounts and for violating their Terms that way.   

@iabo - we'll send another reminder to the casino about your case. Keep you posted. 

Hello, @iabo . First of all we would like to apologize for a late response. We were informed, that you violated the Rules of BC, according to which the amount of your withdrawal should not exceed the amount of replenishment. 

Rule 2.29 Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
Effective as of 1 January 2011.
- bet cancellation;
- closure of the customer’s account. Money that has been deposited into the account will be refunded.
- filing a claim to a law-enforcement agency.

Sr, about your 2,29 rule

Had I multiple accounts? I have always played at home

automatic betting? I am a 70 year old man, I bet on my own

arbitrage betting, what is it?

and, my account was used for betting

where is the violation?

iabo

You investigated my account in september 2018 and decided it was ok after requesting many photos.

In december you did the same , after a month of requesting data you unblocked my account for only a day, I could not withdraw my funds

My funds has never been replenished

Which rules of betting company have I violated?

@iabo

@carlostavo

We've asked the Casino Rep to follow up on both cases. Keep you posted. 

@carlostavo

Security Service considered your actions as suspicious and asked you to provide some documents.

After the verification process, the company found out, that you violated the rule of multi-accounting.

In order to this, your bets were canceled, your account was blocked and your deposit was paid back.

@1xbet.  You security section investigated my account more than 2 times in 2018

I havent got multiple accounts.  You could not understood why I won week after week.  You stopped me by blocking

You have not given back what I deposited last time

I just want my latest balance 1557 usd

@iabo

Our specialists detected a multi-account with the same manner of play on a specific computer software.
Security service decided to block your account in order to company's rules:

The bookmaker reserves the right to close a betting account immediately and void any bets placed thereon should the bookmaker establish that:

- when the bettor placed the bet, they had information on the result of the corresponding event;
- the bettor was able to influence the outcome due to their participation in the match (sportspeople, coaches, referees, etc.) or because they acted on behalf of participants;
- bets were placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits setby the bookmaker;
- one bettor has a few betting accounts (multiple registration);
- the bettor is suspected of using special software or hardware facilitating automated betting;

So, as other player played similr to me you decided I had "multiple accounts".

You have the power to understand and decide what happens in any situation.

2 players playing from different ips and places(and win, of course) means multiole accounts.

I believe, you blame someone with it when he wants to take advantage of bonuses

As I have never taken any bonuses it does not apply

My account was opened 2 years ago and deposited and withdrew a dozen times

Why did not you first send my funds and then tell me my account is closed? Why do you keep player's funds and make this complaint happens? For less than 1000 usd. It is a lot for me, peanuts for 1xbet casino which is one of the largest online casino

Seen similar complaints on other portals for complaints regarding multiaccounting. 

Sportsbook provide screenshots as evidences for their accusations. If you have evidences of multiaccounting, you can show us screenshots from your system that same user has/had 2 or more accounts with you. It is not a rocket sciense. 

I had account to 1xbet

After several deposits and withdrawals they asked me for documents for kyc for my last withdrawal. I had 2691 euro in my account in that point. I send them all documents they asked like id card, screen shots, selfie of me, also I send 2 land mails to Ukraine with documents and answered several questionnaires with nonsense questions and also I made 2 skype video conferences. After 2,5 months of kyc they just sent me email that they suspect of multi accounting and took all my money from my account!!!

They didnt provide any evidence for that. I am sure that I have only ONE account with them. They dont respond to my emails after they robbed me and I dont know what to do!
How they can take my money with false accusations without any evidence for that?

My account number with them is 90077069

Hi goce,

Your account details have been sent to the Casino Rep. Keep an eye on this thread for the updates. 

Hi Goce!

We took a look into your case. Yes, your account was blocked due to the rules of 1xBet company.

Rule 2.29 Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

- bet cancellation;

- closure of the customer’s account. Money that has been deposited into the account will be refunded.

-filing a claim to a law-enforcement agency.

The Security Service detected a Multi-Accounting and as a result your account was blocked. Since the Security Service operate with an exact data, they stated that you had more than one account.

Your security service "say" this, "say" that but they never showed some evidence for anything. They are just saying something

I also say that I HAVE ONLY ONE account. I am more than sure that I dont have other account. 

So taking my money just on "saying" and not proving anything is a ROBBERY !!!
I AM ROBBED BY YOU !!!!

I told you my account number and you can check that is one and only mine account! 
So provide me some evidence that beside this account there is another mine account!

Hi goce, 

We've asked the casino to follow up on your case and to provide us with an evidence showing multiple acocunts. Keep you posted.

OK I am waiting their respond

Will 1xbet respond at all or silence and hiding is their answer?

@goce - We are still waiting for an update. We'll update the thread as soon as we hear from them. 

1xbet doesent answer. Silence is their way to took money from people!!!

Hi goce,

We've sent an email reminder asking for an update. Keep you posted. 

They never answer after robbery! They are criminals

Hi goce,

The casino provided us with the necessary information confirming their claim regarding you having duplicate accounts.  Since this presents the breach of their Terms and Conditions, we cannot offer additional assistance with your complaint.
We now consider this case Closed. 

But as I said numerous times I have only ONE account.

From 1xbet said to me they noticed multi accounting and write me several account numbers. Nothing else.

That is not evidence. That is just accusing.

Why dont you provide some evidence if you have? You didn give me chance to defend my self. 

Tell me how many accounts do they think I have with them???

I also offered 1xbet to send them my entire neteller, skrill history and also if they want I can send my history from my bank so they can see that I have never made deposits or withdrawals to them to more than one account I have. That will be the evidence that I have only one account. But they dont respond at all to my emails.

So Tania did they just sent you email saying that I have more accounts? And that is enough for you? That is not proving anything!!! That is just words.

I was robbed 2691 euro from my account!!! They do what they want and you cant or dont want to do anything I am not sure!!!

Hello goce,

Let me rephrase and add additional info to my previous reponse: The casino provided us with an evidence showing that there were multiple accounts involved. Moreover, they also claim that you went through two video conferences, after which their Security Service found that all the accounts have the same manner and were created from the same IP address. 
As per their terms and conditions, this is a violation of the Rule about a one account to single family, address, email address, IP address, credit card, etc. As a result, they have decided to permanently block the accounts. 

Therefore, we cannot offer any further help with your complaint. In case you are unsatisfied with the decision they made, we can only advise filing a further complaint to their licence holder here. 

We consider this case Closed.  

I have only one account. No one from my family or address has account with them. I have opened only one account and played only on that. Also I offered credit card hostory to prove it. As for IP address my internet provider offer dynamic ip addresses that means my ip adress changes over time somethimes in day somethimes in a week. So I dont know who used same ip before me. Thats why casino is wrong in my case. I didnt do anything wrong

And as I see lcb rush to close this case and dont want to hear my side at all. You are choosing side here. 1xbet is money powerfull so they can bue everything

I didnt do anything wrong so 1xbet to take 2691 euro from me.

1xbet wrote me email saying that I have not 1 or 2 accounts but 6 accounts. Are they crazy????? And they know for those 6 accounts earlier!!! They wrote me that. So if that is true why they didnt close my last account immedeatly after opening but they waited to get money in my account so they can rob me????

All I hear is non sense as arguments for robbing me!!!

I HAVE ONLY ONE ACCOUNT !!!!

But noone want to listen my side. Maybe 1xbet pays good sponsorship????

1. So two videoconferences were for verify my identity. I have done everything they asked from me to verify my identity.
2. You are saying that I have more than one account? You have evidence for that???? 
3. I told you I only have one account
4. You wont show any evidence for nothing!!! Just your words!!!!
5. As for IP address I already told you that my internet provider offers dynamic IP addresses and my IP address changes every few days. So I could not know who other had same IP address from same internet provider!!!! THAT IS YOUR REASON TO TAKE MY 2691 EURO????? Very nice reason you had. THIS IS ROBBERY!!!!!

Hi goce, 

We do our best to help our members, however, according to all the evidence we've been provided with, you definitely breached the casino's Terms and Conditions. 
Therefore, there are no further steps that we can take to assist you.
Please bear in mind that we are not a gambling regulatory body and in case you disagree with the casino's decision, please make a further complaint HERE. 

No need for any insinuations about us holding casino's side as all the replies here on the forum were posed based on the valid and concrete evidence. Therefore, continuing same discussion here on the forum will not bring any outcome different from the one you were already advised on. 

Your case is CLOSED. 

Ok.

I ONLY HAVE ONE ACCOUNT.

But noone listens my side. No evidence were presented what so ever.

I will not write to you any more if that is what you want.

Hi valtojohannes, 

We'll email the casino regarding the issue you are experiencing. Keep an eye on this thread for the updates. 

Hi valtojohannes, 

We've asked the casino to provide us with additional information and evidence regarding your case. Keep you posted. 

@valtojohannes - We are still waiting for the evidence to be provided. Once we hear from the casino, this thread will be updated. 

Hello valtojohannes,

We still haven't received any evidence from the casino. If/when we receive any evidence regarding your issue, we'll let you know accordingly.