Betphoenix casino tech probs

contacted customer support, they said i have multiple accounts (which i do not) and i am now locked out

Please wait for a site operator to respond.

You are now chatting with 'Otto'

XXXXXXX: danz2 Newbie * Posts: 9 Thank You -Given: 0 -Receive: 0 View Profile Personal Message (Online) Re: BetPhoenix Casino N/D « Reply #129 on: Today at 12:11:22 AM » Reply with quoteQuote Thank YouThank You REDOWNLOAD50

Otto: Hey , welcome back.

Me: do you see the link

Me: danz2 Newbie * Posts: 9 Thank You -Given: 0 -Receive: 0 View Profile Personal Message (Online) Re: BetPhoenix Casino N/D « Reply #129 on: Today at 12:11:22 AM » Reply with quoteQuote Thank YouThank You REDOWNLOAD50

Otto: Just the text.

Otto: xxxxxx, can you paste the URL.

me: sure

Otto: Tyvm

me: https://jswqzs.com/onlinecasinobonusforum/no-deposit-casinos/new-rtg-betphoenix-casino-50-free/120/

Otto: Just one moment.

Otto: Right, But what is posted on the forum is an Invalid Coupon Code.

me: I will let them know as well as Nicolas the Rep ty

I dont know about the rest of you, but i for one have had it with this place. The only reason I deposited was because of Nicolas and his reputation, the casino Rep. The first time I played there I was in freespins in Achiles and site went down could not log back in for 24 hrs. went to chat and they said nothing they could do. When I logged back in 24 hrs later it was ok for 20 mins then same thing. I do not understand how ALL OTHER RTGS can manage to get up and run smoothly and this place is having such a hard time. Then when you go to Slots your mouse unless you hold it down tight you cant dwnld a game you want to play. Its a pain and really not fun to play here you spin so fast and lose your money fast in a game that you know is not paying cause the download for another game takes soooo long and it is not fun. Also you are never sure when the site is going to crash. Now there is a question about the $10 deps and if they accept them? Processor issues etc, and know they are saying the codes that are posted are invalid. I also think they Live Casino girls are Cheesy, to say the least.  :'(

I'm feeling so INCLUDED now that I see we're all EXCLUDED for some reason!

They claimed I'd given them an incorrect phone number, they tried to call me 3 weeks ago, and it states on their website that if I gave any single piece of inaccurate info, my account would be ineligible for promotions.

After talking w/ support twice, deposited $15 just to see if my intuition was correct (and it was - POOF. Gone) Tells me that I can EXCLUDE them from now on! 

Unbelievable!!!

It happened again. I've sent the obligatory email to "Dean," & chat follows.
And I can assure you it'll have to snow 2 feet in Phoenix before I deposit here again. They've obviously got a bad software copy & haven't fixed it.

Did I mention I never even got an offer of a chip out of "Dean" the first time?!
In fairness I gotta say at least support offered that much this time.

Fool me once, shame on you. Fool me twice, shame on me. There won't be a third time.

Good luck to those who can actually sign on, stay signed on, & for whom the software is working.

Please wait for a site operator to respond.

You are now chatting with 'John'

John: Hello.  How may I assist you?

pakleadr: Hello. It's happened again. I was playing, got cut off & now when I should be re-directed to previous game it won't go & won't go to anything else.

John: Let me transfer you to a casino Rep, please hold

Please wait while I transfer the chat to 'Al'.

You are now chatting with 'Al'

pakleadr: Ok

Al: Welcome how may I assist you today?

pakleadr: Read the above

Al: let me check your account

pakleadr: This happened before on the 14th

Al: Ok so your computer turn off correct?

Al: wile playing?

pakleadr: NO. ur site disconnected

Al: Ok one second please

pakleadr: Now it's stuck on dollars. And once again ur software is buggy

Al: Can you try log in again please?

pakleadr: fine. But it's the same error as before

Al: I will creat a request right now to check this issue for you let me add a free chip for the inconvenience

pakleadr: Yep, EXACTLY the same. I'm trapped on dollar Pick 'em poker, no other denominations avail, no other games, keep getting same redirect & it won't go there.

Al: Ok I'm sorry for the inconvenience I'll get this fix as soon as possible for you and will compensate with a free hcip for your patience

pakleadr: THe free chip won't help cuz I can't play ANY game but 1$ pickem. It's a bad software copy.

pakleadr: Thanks for the thought, tho, better than your site did the first time it happened.

Al: We are still getting dome bugs cleaned out we will get it all polished very soon

pakleadr: Sure

Al: will request this to be fixed by RTG and compasate you so you can continue playing

pakleadr: When that's proved in writing (preferably by RTG) I'll consider depositing here again.

Al: I understand

Al: I will let know of that to my manager

pakleadr: No problem, I've already sent him a msg myself since I had to do it myself the first time.

Al: Sorry to hear that thank you for your patience and comprehension will have this running for you shortly

pakleadr: Sure, good luck.

sorry theres so many problems i rally like this casino and im keeping my fingers crossed for them with quick tender not withdrawing to wired plastic right now i love that they have wu and money gram i hope they get it together soon

Just a quick update...

No resolution as of yet, no email answer from Dean, no response to PM from Nick, still stuck with same error despite their new lobby. No nothing from no one. Nice--not.

Well, still no resolution, still can't do anything in their system & I'm still out my .

But hey the new lobby updated just fine! lol

Hi RubyBlue,

I sent you a PM, we'll get this straightened out and get you satisfaction.

Hey, Nick, I sent you one, too.  Same thing, though, still not fixed. Good luck with that.

Update....

So it's FINALLY fixed--sort of.
The bet is lost (again) and, though Nick said a chip was credited for my trouble, it wasn't. I'm on with live help who know absolutely nothing about it.
They also say Nick isn't there to talk to. Oh, he'll "get in touch" with me.

Good luck, players. And if anyone knows of a site that works & is reputable, I'm looking, please.

RubyBlue... your free chip is credited.

I don't work in the same office as the CS reps... so I'm not quite next to them. I have an 800 number, which I answer 24/7 (yes, I'll pick it up at 3am 1-877-777-6740).

I'm always 'there' even if I'm sleeping

Wow!
So Nick came through again, players! 

The problem is fixed (hopefully forever this time) & Nick got a fat chip credited for me.
Kudos, Nick!

And good luck to all

Sorry it took so long. I'm ensuring our procedures are more efficient, so that next time something comes up, players can get satisfaction sooner. Plus, you all have my 800 number, where I'm available 24/7 in case of emergency!

thanks for addressing my issues (not)anyway i spoke to dean he was great after my inital bad experience come to find out all the information they gave me when i called and spoke to Al was incorrect which could have been cleared up if i would have gotten direct support for my post :'( Dean and i spoke for a while the csr otto Al(even though he wasnt correct in some issues)and sam are great. I faxed my papers off which were not put in my file but God knows where and Dean took the time to find them. After the first experience my opinion is still at this point the same. I like this casino i like the csr they are really working hard to get this casino in the tops.I have made deposits at betphoenix and will continue to do so as long as i can with soooo many changes to mastercard and now visa and i look forward to being a loyal customer.BETPHOENIX ROCKS and i truly believe given time they will be numero ono even out doing where vegas regal used to be. (Thanks to Nicolas who really works hard for any casino he works for even though my situation wasnt addressed directly by him i know it wasnt intintional he is and has always cared about any player depositer or not so any 1 reading the begining part its written just to state a fact not to down Nick our dear hard working rep)thanks for allowing me to post

I am glad he got it handled for you RubyBlue....Did you do any good with your FAT chip ?

:-*

no but HAPPed for 2 days had fun thanks betphoenix

No, Mommy, I didn't but I did have a good time trying.
A lil update...
And I've depo'd there since with (so far!) no issues with the games acting batty.
I feel kind of bad about posting the whole thing since I truly believe the software issue is RTG's, not Betphoenix's, but when it happened the second time... Well!
Support is still kind of hit & miss & that only adds to my nervousness but there HAS been improvement (even to my hyper-critical eye) so we can live in hope

This may truly become THE site if they can make sure their (RTG's) software is fixed & continue to bring support up to the standards we've come to expect.
I have this bizarre picture in my lil head of Nick in there with a whip & chair trying to get them all in line--lol! But he did it for VRC so we should expect great things.

Good luck to all!