Betphoenix casino tech probs

just a quick note. i just tried to download the casino and the virus protection i have on my computer would not let me as is said this casino holds a number of viruses that will damage my computer. Its rare that i have that post come up, 2 or 3 times that i can recall, so sadly for me i have to listen and not download... bummer!!! did anyone else face the same problem but still download anyways? and if so what happened?

Where are Terms & conditions???...under "Rules"...nothing.....under "Terms of use"...nothing....under "Faq"...nothing...
Is this a good casino?.....I don't think so.
Bye everybody.

well went to withdraw cant do it at the site? you have to send a email for a withdraw request to [email protected] well we will see if its going to be on the up and up. if i dont have any problems i will deposit i have 1040.00 after they take back the 50.00. 

i just called about the site not letting us in. she said oh yes you are right it down, let me let a tech no. i hope so i have 3000.00 i have to play off to get my 100.00 iv played over 10.000 so far. just so everyone ones they told me we have to play for 15 days after reaching the bet50 code before we can cash out. and we have to talk to james to get it. set email no word yet from him. i like this place hope it is on the up and up. maybe still working out glitches.

casino now works,i spoked with SAM(only smart person there at live help) yesterday abaut my payout he said i can cashout without a deposit sow i gave them my mooneybookers account and now waiting to see what will hapend

bet50 code says expired and i was just finally able to log on. kept saying they couldn't connect to the casino. bummer!!!

I just talked to live chat. They said they are upgrading their systems and the code should work in 1 hour. I will probably still be expired.

Call me a whiner but when I just signed on & asked a depo question they insisted I didn't have an account under my name--despite the fact the info is imbedded. They said call back during their biz hours.
I just signed in & out under my account name, checked my email, etc. My info is accurate.
So no to them.

i can't download the sight been trying,can you please give me the link, i tried the one but it say sight not found and then i ended up with a porm sight and then a sports sight so what is the correct link
                                          thank you

Hello everyone, I know I haven't really been around posting, but I am still around here and there 

Anyway, I just wanted to let you all know that I made the playthrough on the $50 free chip and it has been madness to try and get the $100 max paid out as there is NO withdrawal option at the casino

In the beginning I was given 4 different email address to send docs and request for payout and then finally given the correct point of contact; [email protected]. Well I did that last week and nothing so I decided to visit chat again today and after chatting with Drew who was polite, but doesn't know what is going on,except for the fact that James has left the company! After trying to help, he finally transferred me to Alexas. She is quite knowledgeable and very helpful. She is getting my withdrawl processed right now and the only option is Western union or Money Gram with a $19 charge.

So I just wanted to post this so that my friends here would not have to go through the madness I had to go through! You will save your self a lot of frustration by just asking for Alexas right away. Good Luck!

Hey Slot Junkie....So good to see you....


Congrats on that win.....

                                                      PMM

well i spoked with the alexas send her my documents and withdraw by mooneybookers and now waiting.
SLOT JUNKIE did she maybe tell you how long to wait for the withdrawal maybe...

ady123, she said I would get an email shortly with all the details to get the money via money gram, so we'll see.

@ PMM, thank you!
@ Lips, aww you are so sweet! I miss you guys too, especially you lips my favorite

Ok, so I got a call from them today telling me that I should have an email with all the details for moneygram pickup tomorrow. I will let you all know how it goes!

Ok, I got the $100 today via MoneyGram, no problems at all! 

there is a games there called RUSHMORE RICHES but when u click on it it says unable to communicate...is this a new game that rtg has...and has anyone seen it at another casino...

Well, "Nick" may work here or not but "support" simply does not exist.
I've been holding on "live" chat for over 20 mins to check an offer in their promos & got nothing but the auto response. I had the same prob a couple of days ago... even wandered off to the store & came back to the same lame NO response. Sent 2 emails with no response.
So even if he works here, he clearly has no influence there. I'll spend my & time elsewhere, thanks.
G'luck

I can't even download this casino.  I get an error every time I try.

medtrans

Heh...finally got "support" on the line & here's what I got. lolol---not.

Like I said before, "Nick" may work here, but this is SO not a good casino to burn on.

Please wait for a site operator to respond.

You are now chatting with 'Ted'

Ted: Hello.  How may I assist you?

pakleadr: Ah. Ur there tonight. Great. What are your depo bonuses, plz?

Ted: I'm sorry, the casino staff is not available at this time. Please come back on chat after 9am ET

pakleadr: Ok...Ted, I can only play during the hours I'm available. Is this not a real online casino?

Ted: I'm sorry, but I only provide service for the betphoenix sportsbook. The casino staff will be in after 9am ET

pakleadr: Is that going to change anytime soon? Because the members of my forum heard one of our fav reps changed to you but we can never get true "support."

pakleadr: Ted?

Ted: I do not have any info on that at this time, please check after 9am ET

pakleadr: Wow. Okaaay then.

Hi all, i don't think it is a bad Casino!
They are really new and they work on the problems they have.
I got yesterday a call from Nicholas Johnson, he's my accountmanager.
He was very interest if i have any questions or problems.
I have a problem, it isn't able to deposit with paysafecard, because there comes everytime a wrong window up, where you  can't pay. I did explain him my problem, and he was very nice and helpful. He doesn't know anything about this problem, and now they working on it.
I think we have to gave them a chance, there are sure many problems which we dont see and maybe it took a little while.
My first withdraw at Club World took over 4 months, and it is a reputable casino, not?
there was a problem with moneybookers and it took 4 months to get paid, but finally i got it. I will deposit there if paysafecard work:-)
Goodluck everyone ;-)

JUST CAME FROM THERE SAME MSG ABOUT THE 325 PHO i tried to deposit at inetbet but it wouldnt take my visa so i deposited at betphenox will never deposit again dont like them sorry

Hi, all. Hope ya'll don't encounter this issue or if you have that you have a better fix than was offered me.

Long story short, playing poker last night on nickels, got cut off. Today I signed in, made a depo & went to play again.
Kept getting msg re-directing me to the cut-off game, which would've been great if it had ACTUALLY taken me to the game. Instead it took me to dollars & would not let me re-enter nickels or take me to the interrupted game.
Live help's fix for this was to send an email & they'll forward to RTG. In the meantime my sits there & I can't access any other games. So maybe sometime whenever RTG gets to it I'll be able to play.
If they have a fix.

I'm really disappointed. I like this software & I've never had this problem before even when I got cut off.
The chat follows for anyone interested.

rubyblue



Please wait for a site operator to respond.

You are now chatting with 'Drew'

Drew: Hello and welcome

pakleadr: Hi Drew

Drew: How may I help you?

Please wait while I transfer the chat to 'Omar'.

You are now chatting with 'Omar'

pakleadr: I was cut off while playing pick em poker right now & the machine keeps re-directing me back to it but for the wrong denomination.

Omar: Welcome to the Best Casino on the net; Bet Phoenix Casino; how may I help you today?

pakleadr: I was cut off while playing pick em poker right now & the machine keeps re-directing me back to it but for the wrong denomination

Omar: ok, thanks you for coming to check on that

Omar: please allow me one moment to review your account

pakleadr: I was playing nickels, got cut off last night, it defaults to dollars & won't let me re-enter nickels. Creepy.

pakleadr: In fact I can play anything & ur system won't take me to the actual game I was in when cut off.

pakleadr: "can't play" I meant

Omar: ok lets do the next, we need you to send a detail email explanning exactly what happened, if possible take a screen shot. And we'll make sure to contact RTG Software to start an investigation

Omar: please have this email sent to [email protected]

pakleadr: Seriously?!! So the I just depo'd I can't use & u can't help me?!!

Omar: I can see that the money its in your account

pakleadr: I can't access anything!

Omar: let me try something real quick

Omar: ok I logged you off

Omar: can you please try to login back again

pakleadr: ok

Omar: thanks for your patience Sandra

pakleadr: Not working, still defaults to 1$, not nickels, still won't go to original game.

Omar: ok in regards to the min bet amount

Omar: you will have to wait

pakleadr: How long?

Omar: let me talk to my manager for a moment

pakleadr: Either fix this or refund my depo. I'm not waiting weeks to access my own money.

Omar: please wait for a moment

Omar: I'll be right back

Omar: but one question

pakleadr: fine

Omar: can you access the rest of the games

pakleadr: NO! I already told you that.

Omar: I mean after login this time

Omar: but thanks again for your help

Omar: we will send a ticket to RTG software

pakleadr: No. I just re-checked.

Omar: please send us an email to back up our ticket request

pakleadr: HOW LONG? This is completely unacceptable.

Omar: from 24-48 hrs

Omar: I understand how you feel, but you need to understand that RTG is doing constant updates on their database

pakleadr: Right. Well, for your info I'm posting this on every forum I belong to. If the software is this lousy I'm not using it.

Omar: we need to notify your case

Omar: so that we can help you out

Omar: lets do the next, give 24 hrs to fix this for you

pakleadr: Oh that's great. I can play pickem for a dollar & NOTHING ELSE. Garbage.

Omar: theres no need to post this on any forum

Omar: we are offering you a solution for this

Omar: and we need to contact RTG

Omar: so that they can fix this for you

pakleadr: Oh, I'm sending the email but I'm not risking this bug ridden stuff again.

Omar: the 24 hr period is only a standard time frame

Omar: it might take a lot less than that

pakleadr: Right.

Omar: thanks for your help, I'll make sure to put a note in your account

pakleadr: And believe me there's a need to post this....lots of folks I know risk their funds at RTG's & with a fatal flaw like this they absolutely need to know.

Omar: thats not our point of view, and we respect yours

pakleadr: Your email has been sent.

Omar: thanks Sandra

Omar: thanks for your kindness anf for all of your help and assistance

Omar: the ticket has been sent to RTG software

Oh no I hope they get it fixed for you right away, that sounds a little strange to me. Ugh I can imagine how frustrated you are.

:-*

BTW. Im able to access the nickels in Pick em Poker, did you try using the arrows by the denomination??

:-*

I sure did, Mommy. Everything I do leads to the same popup, I'm re-directed back to pick em but on $1 denom & can't get to nickels, also not the game that was interrupted (I had an active hand.)

I've never seen anything like it, either, & I've played RTG's for years. I'm glad Bet Phoenix FINALLY has support staff but if this is the fault of their software copy or even RTG, I'm  O U T. Uh-oh, no way. Reckon I'm gonna hafta quit online altogether & head out to a real casino   Oh well.

I hear ya, I closed a couple of my casino accounts today, Im getting a bit fed up as well. Its not as fun playing online as it used to be, at least not for me anymore. No playtime, no entertainment, and now you have to worry if you will be paid or not, even at the good casinos because of ridiculous terms and conditions they have.

:-*

Update...

Well I won't say it's exactly "resolved," because I SHOULD have been taken to that interrupted game, but at least I can now enter & play at the casino and not get the fatal flaw msg.
I DIDN'T get directed to the interrupted game, as SHOULD have happened, & I'm still buttoning about seeing if other games will work.
Looks like they just "ignored/deleted/etc" my interrupted game so I can play on. Weird & freaky & no reason why.
I'm trying to get a straight answer out of live chat now.

Good luck all!

rubyblue

Oh Im glad they "fixed" it kinda for you, Hope you win BIG BIG BIG!!

:-*

Thanks, Mommy. It still feels weird to say that. lol.
I'm not worried about the 25 cents...I'm a whole lot more worried about "support" & their entire lack of ability to resolve along with never being able to get back to that game. Clearly I wouldn't have won a bundle, that's simply not possible at that level.

What bugs is, despite what SHOULD HAVE and in the past HAS happened, I WAS NOT re-directed to the interrupted game (it's gone forever, apparently) nor was my bet refunded--either & both have happened to me before with interrupted RTG sites.
Instead I essentially just got signed on again, lost about 4 bucks froggin around trying to fix it, & "night time" (after 9 EST) there's no one to even whine to.

Well, you all wanted to stop my whining so maybe this is the site to support. lol.

Good luck to you all

lol, Rubyblue you can call me Josephine!

Their support bothers me too, however if you get in touch with their casino manager, Dean, he is very helpful. Everytime I go to live chat Im either told to wait for him to come in, or they dont know, or they have no idea what I am talking about.

It is very upsetting to get no answers from the very people who are their to provide them. They now have 24 live chat, but if they keep giving you no answer to your issue, what is the point I guess.

I love BetPhoenix, it is my favorite casino, however they need to educate  their CSRs to handle situations correctly.

:-*

i recently won at betphoenix casino. i went to withdraw and it said specified or unspecified i contacted support via the phone and kept getting a spanish speaking person who i later found out was the security gaurd and no has any idea why he kept answering.i had to request my withdraw by email they said. i did [email protected] that was almost a weekago yesterday i sent another email and i emailed sam a csr havent heard anything yet.dont know what to think it has never been this hard to withdraw from a casino.never heard of emailing >:( >:( >:( >:( >:(will keep you posted

I deposited $53 with 350% bonus, 20x wr today.  The balance was $238.5.  No free spins in about 45 min of playing and the balance was gone,  >:( >:( >:( , already uninstalled them. 

its working for me finally......they were doing updates today acording to their web site i uninstalled and reinstalled now its fine

I had the same problem... I uninstalled the program and downloaded it again....  now it works.  hope that helps!!

This casino is still screwed up.  It kept telling me I had an unfinished video poker game and wouldn't let me play anything else.  I couldn't get help from live chat so I tried playing the only game it would allow me to in order to "complete" it.  I tried reinstalling and nothing worked.  Finally, after 12 hours Live Chat responded and said they would reset my account in 2 hours but they wouldn't reset the bonus $ that I wasted trying to "complete" the unfinished game I was stuck in.  I wouldn't spend a dime of my own money in this casino.

Hi Guys,

Sorry for taking so long to get to this thread. I'll try to answer one by one:

@ Rubyblue,
Please PM me your username, I'll see what I can do. We do have 24/7 support now, and we just got two new RTG experienced clerks... so that should help us provide a more pleasant support.

@ MommyMachine
Thanks for the kind words... as I mentioned to Ruby, we have new support staff which have experience with RTG, so that means I'm expecting quicker and better support for you. You guys deserve the best! Sorry it wasn't like that from the start... but we are getting there

@ TAAADAAA,
Hit me up on PM with your casino username... I'll see what I can do

I have only good things to say about BetPhoenix...despite the technical flaws (that i am sure will be worked out).  I agree with Mommymachine, this if fast becoming one of my favorite rtg casinos.  I have made deposits and had withdrawals from the deposits.  And it did not take but maybe 5 days to get my money, that is including the weekend in between.  I just made the playthrough with the nd $50 and requested a withdrawal.  Their support staff has been nothing but helpful and patient. 

KUDOS TO BETPHOENIX & STAFF !   

I was not allowed to enter a code, support says i am excluded from using promotions...

I'm excluded too. lol