Rome Casino Warning! Stole $2600 in winnings

I wanted to communicate a terrible experience I had at Rome Casino and to warn other players not to deposit there.  Here are the details:

I signed up and registered an account at this casino on October 12th.  They offered me a 200% bonus and I deposited $197 on my credit card.  I lost the money and redeposited another $192 after their support said they would give me another 200% bonus.  This time I got lucky and was able to get balance up over $3,400.  I went to the cashier and was only able to deposit (not withdrawl).  I contacted customer support and they said that I'd be able to withdrawl after I sent them my security documents.  

The following day I sent them everything they asked for.  I also contacted [email protected] informing him of the situation.  He said it was the weekend and he would look into it.

Soon after, I was able to make a withdrawl at Romecasino for $3416.  I expected them to remove the bonus and proceed with the withdrawl.  Over the weekend of the 15th, I tried to
login to my account and it was blocked.  It said to contact customer support which I immediately sent them an email asking what the problem was.  I also sent another email to Noah trying to find out the same information.  The casino never responded.

On Monday, I logged into my XXXXXXX account and the two deposits I made to the casino were credited to the account.  They obviously decided to return the deposits and keep the winnings.  I've heard very bad things about this casino and this confirms they are dishonest.  

Based on my records, this casino owes me the following:

3416
- 384 (bonus)
- 389 (two deposits they returned)

NET DUE = $2,643

I was given this explanation from their casino rep:

It seems that you made a deposit/s on the 12th and they received an iovation report regarding your card about 2 days later on the 14th.


Unfrotunately, due to past problems with CC's having the same kind of history, the policy of the risk department is to close such accounts and refund all deposits. That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings. I wish I could change that but I am only a messenger, I cannot change their policy, which is in place for good reason. I would not recommend using this CC with other casinos as most will receive the same information and close your account.
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I have no idea what kind of report they received but it is indeed an excuse not to pay winners.  If I lost, would they have produced a report?  I doubt it.  They happily accepted my deposits and allowed me to play.  Too many casinos are making this excuse not to pay winners including INETBet etc.  Be very, very careful where you play because these casinos can do whatever they want and you have no recourse.

Stay far away from RomeCasino and any of their sister sites as they'll try whatever possible to not pay you if you win.

Were you able to use that credit card at other casinos?

I was just looking up iovation and it seems to be a company that "protects online businesses from fraud and abuse by exposing computers and mobile devices associated with chargebacks, identity...."  The actual website is down so I can't get any more info than that.

Sorry to hear you've had such a bad time of it joycefl.  It could be something to do with your credit card people?

blue

It sounds like another casino making up an excuse not to pay a winning player.  That has become the "order of the day" for these rogue casinos.  I doubt very much if this player had lost both deposits if the casino would've returned their money based on this so called policy.

As a matter of fact, I'm sure they wouldn't even mention this policy.  That's why it's so bad playing at casinos allowing U.S. players due to lack of regulation or rules.  They can do anything including not paying winners and there's absolutely no recourse.  The industry is the worst it's ever been right now and simply not worth making deposits and going thru the agravation of dealing with these online criminals.

That's why have given up with online gambling. The casinos left for the US players are so questionable that I just no longer trust any of them...

It sounds like nothing more then pure excuses not to pay you period. In the email you received from the "messenger" it states "That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings.".

So to answer your question, yes i would ask for the report because they are not saying their is fraud where you are concerned. So exactly what is it? Do they just randomly decide not to pay a player and use this flimsy reason as an excuse?

I would email them back and say that the email is pure speculation and until they can prove otherwise then you should be paid. And that you want a copy of that report.

Don't let up until you get answers and if you are totally clear of wrong doing then these are the type of things the US player needs to know. We may not have rights that's for sure but we can certainly voice our experiences of horrible injustice so that US players are better educated.

Sigh.........makes me so darn mad.

Lips

Hi Joyce,

I have removed the name of your bank to protect you and the bank.

Lips

Thank you for removing bank name Lipstick.  GG has posted a warning about Rome casino on their website.   


They stole the winnings and lied to GG about the following:

"The reason, they told GG, is that they received a credit report (not from one of the three major American agencies) which gave them this information (I am xxxing out the names of the casinos):
XXXXX Account: Reported- Credit Card Fraud, documented on May 6, 2011 1:43:55 PM PDT
YYYYY: Reported- Potential Fraud, documented on March 26,2010 10:27:49 AM PDT
ZZZZZ: Reported: Potential Fraud, documented on April 20,2011 5:58:50 AM PDT"


I never used my credit card online for anything at all before Sept 2011.  They would never be able to prove otherwise.  They are a Rogue casino and will try everything to not pay winners.  That is the reason why GG has had to mediate so many cases.  Unfortunately people that read that website believe these stories and so did I which is why I deposited there twice.

I wanted to post at this forum because I believe people may try this casino and wouldn't want anyone to experience what I did.  They cheat and they lie.  One other thing I want to post is this:

After I lost my first deposit, the support rep urged me to redeposit.  He said the games will be "much better".  In particular he mentioned two games.  So, I redeposited and played the two games with the 200% bonus and deposit I made.

He must've known something because the two games he mentioned were in fact excellent and that's how I got the balance to over 3K.  Coincidence?  Maybe, but something didn't seem legit right there and at that moment I didn't trust this casino at all.  My instincts were right.

Hi joycefl

Please contact Noah here : Rome Casino Support

Zuga

    agreed sooooo sad

I did contact Noah a number of times.  He was very aware of the situation and couldn't do anything about it.  The fact that there is a casino rep here doesn't mean that the casino won't do something dishonest.

That's what the members need to understand.  If a casino is represented here by something, it may be helpful, but doesn't mean things can't go terribly wrong.  In the case of Romecasino, this is basically a rogue site where many people have complained on gg.  For some cases, they worked it out, others weren't so lucky.  I would never recommend this casino to anyone because they were dishonorable and lied about things.  I know that to be true.  When there is regulation, places like this will go out of business.  That will be a fact.

I'm not going to play online anymore as there is no trust for me.  Good luck to anyone that risks their money.

I read GG alot and when you see a casino listed there a number of times, it's not a good sign at all.  Whether they resolved the problem or not, the fact is that there was a problem.  Romecasino is listed on that site at least 6 times in the past month. 

Looks like they were trying to get away without paying alot of other players as well.  Bad casino indeed.  There's alot of them on the internet anymore and it's a major risk to play now.  There's places like 32Red, 3Dice, etc. that you never see mentioned for not paying winners.  These are the only casinos that are worth depositing at.  Unfortunately, most of them do not allow U.S. players.

I went to a local casino last night and had $335 in free play coupons.  Cashed out $275 and walked out the door.  That's the way to do it.

there are alot of negative posts about this casino over at CM.  Just wanted to keep this in front of forum members because I think they're a scam outfit.  It says on GG that you should send in all security docs before playing anything...they'll try to not pay you and will only pay attention if you complain on these forums.

Hi Everyone,

OK, so I guess I'm not going to be very popular on this thread, seeing your posts, but I will explain to the best of my abilities, the Casino's side of things.

We as a Casino get AT LEAST 20 fraudsters a day, 90% of those are serial chargebackers that change cards and banks often, change ID's, fake new ones etc. We have to be on guard all the time. That is the purpose of companies like this one. They report fraud activities made by players at other gaming institutes.  We have to trust their report otherwise there is no use in using them.  We cannot take the risk of accepting players with fraud history because if we did then we'd be defrauded 18 times a day.

So when the risk department gets a report like this one, they cut all connections with the player, return any deposits and yes void winnings. Voiding winnings is the problem here, I understand, but also understand that if any fraudster uses this method they can just play to win and if they win they take it home and if they lose they chargeback. Here Joyce is saying the opposite, that if she won we would make up her fraud history and if she lost we wouldn't say anything.

Now I know you've seen some complaints about us but honestly, 99% of those are withdrawal delay complaints, because frankly we did have some strong delays lately due to processor complications, as happens with the US banking market at times.

You have not really seen reports of this kind all over the place because this is something that rarely needs to be done, the report is usually much quicker. If the casino did that with every player that won there wouldn't be a casino left. So obviously this isn't a common practice, but we also will not send the message that its ok to defraud and that we will cooperate with any player that does so. Joyce may maintain her position that no such thing occured, but this company specilizes in this and they are very reliable. Obviously this wasn't a popular decision and of course Joyce told us she will post everywhere, and she has. It still did not change our policy. and I can only repeat our position, as unpopular as it may have been, and hope I have explained why this occured.

Kind Regards,

Noah

Thank you Noah for the explanation.

I can understand that fraud is a very serious subject and information you are given is acted upon in the same way with any customer, regardless of the position of their account (be it winning or losing) at the time.

I hope you manage to sort things out Joyce.

blue

Noah, that's fine that you come on here and post something, but the bottom line is you defrauded Joyce by not paying her the winnings.  If she lost, would the casino refund the deposits???  I DOUBT IT.  There are a ton of complaints against your casino at GG.  People wouldn't complain if there was no problem in the first place.  That about sums it up.  The reason I don't send money to online casinos anymore is because I'm sick of hearing stories like what Rome Casino did to a winning player and made up an excuse not to pay.  It just makes me sick anymore. >:(

By the way, the reason it disgusts me so much is because the same thing happened to me when GoldVIP decided not to pay approximately 8K I won there.  There excuse wasn't fraud, it was that I complained to much.  When online casinos accept the deposit and bet, the game is "ON".  Don't renig after you lose...now that's what you call FRAUD!

Hi caseyk and thank you for your comment,

You assume a lot in your post and you use analogies that have nothing to do with this case. Your issue with gold VIP was indeed very bad, but this is a different situation. When players commit fraud at other gaming sites, they shouldn't be surprised that other casinos will have nothing to do with them. We will not send the message that its ok to commit fraud. You assume its an 'excuse' even though there's a professional company that alerted us to the fact of fraud. You assume we wouldn't have returned all deposits if the player had lost, but you don't know that. As for the issues on GG, as I've written - Those are withdrawal delays that were ALL (each one) solved. Noneof them had to do with this situation. So your response is not based on facts but rather based on mistrust, which I understand. But again, I can only explain our position, which I have done. I'm sorry I know its easy to assume fraud from a Casino and not from a player, but as a casino, that's exactly the kind of fraud we deal with on a daily basis.

Kind Regards,

Noah

Noah -  When you say you were "alerted by a professional company", did you state exactly who they were and PROVE that their findings were true?

There are 3 big credit bureaus in the U.S....I doubt if it was any of them.  When casinos like Rome, etc decide not to pay winners, they don't have to prove a thing...now do they?  That's the entire point.  A casino is judge and jury and have no laws to follow.  This is the exact reason that as soon as the U.S. regulates gambling, places like Rome and all the other rogue casinos on the internet will be out of business.  I'm sure you know this and you'll be looking for new employment.

This casino has not made an effort at all to prove any of their unfounded accusations.  To reiterate, they closed account after accepting two deposits and winning.  There would never be
A reason to have this thread if I lost.  Would they return the deposits then?  Noah, you
Can defend this rogue casino all you want as it's your job.
I came here to warn other forum members of how dishonest this casino is so they could avoid
Goingb thru the terrible experience I had.  My first major clue was when I saw all the complaints
Posted on gg.  Every sucessful business wants positive advertising.

We both know that rome casino will never be heard of again if legalization occurs.  They are theives and steal legitimate winnings.

Joyce, its incredibly easy and popular to blame the Casino, and I am sorry for the experience you had, I truly am. You claim to know what would have happened if you had lost. You don't. 'all' the complaints on GG number about 4 - all withdrawal delays but yours. All successfully helped and solved to the satisfaction of the GG editors but yours.

I will not continue arguing this point, as I think all has been said. I'm sorry for the experience but the decision was made for a reason. This is a relatively small win compared with daily winnings and we would not go to all this trouble just to hold out on your withdrawal. You see no posts from players claiming this happened to them for huge 20k withdrawals, why would we choose you of all players to 'fraud'? There was a reason, and it had nothing to do with denying you winnings, but has everything to do with fraud prevention and risk.

Kind Regards,

Noah

I'm personally very glad this thread was here.  After reading everything I would never give this casino a second thought.  I went to gg to see all the posted complaints and that sent up a big red flag.  These people would not have had to spend their time and energy if the casino was honorable to begin with...count how many times you see complaints against 32red or bet365.

The bottom line is that u.s.players have the bottom of the barrel places like rome to choose from.  Pay your winners and stop making excuses that you
Don't have to prove.  Stop all the fraud allegations because it's becoming the
Easiest way to dismiss everything with no justification. 

I just hope one day the goldvipclub and rome of the worlds just vanish.

I have never heard of this casino before and have definately never heard of a fraud report coming from a casino. I make alot of deposits at a few select casinos and even with these "trusted" sites I play I am  bit weary of doing so, but now after reading this post I'm more skepitcal then ever. So just how do these reports work at your casino? Is every customer checked the moment they open an account or just when the try to make a withdrawl or just select people? Are they run by just your name or go off your social security number (which I would never give a casino). If indeed this fraud report is real and is a way for your casino to protect itself then wouldn't it make more sense to run these alleged reports and see the results BEFORE you allow deposits, instead of harming your business by allowing potential fraud to happen in the first place and letting these people give your name a bad reputation??? All I see is a players word against a casinos word and nothing more. I have no choice but to believe the player seeing how you agreed she wasn't paid due to this "mystery" report. You guys didn't give the player a copy of this report or even bother to mention who or where this supposed report even comes from so she can see for herself or try and dispute it. I know damn well when there is a report of any kind on me that I have a right to access this report for my personal records and have the right to obtain information to contact those people to dispute their allegations if needed. So until you can provide proof of these allegations to your player you are indeed STEALING her winnings. I'm assuming you guys are NOT located in the USA, because for all you know maybe this player is a victom of identity fraud and by not giving her a copy of this report you are knowingly witholding important information from this player...which is a federal crime here in the states. So not only do you take back all the winnings you also leave no proof of your findings and you expect the rest of us to understand your side??? I'll understand and believe your excuse when this player is given a copy of this report or ANY information on how to contact those people to retain a copy for herself. Forget about deposits...I'm not even gonna bother to check this place out when you got a rep who admits to slow payouts and admits to voiding winnings based on a report that you can't name the sourse. Thanks....but NO Thanks!

i thought about redownloading and playing again now im glad i didnt

This all seems super sketchy.  So basically the casino is claiming that the OP has done a charge back at another casino, after losing?

What I don't get is why they don't flag that immediately upon the deposit and freeze the account? 

Shutting her down after she cleared playthrough and won seems very suspect by the casino.  The rep claimed that you don't see people complaining about $20k withdrawals from his site... I @ that comment.. nobody is cashing anything close to that kind of money from that software.  Bonuses and free spins within them are laughable.

Eh.. scammer casino.  Fix the issue up front if their is a problem with someone card.  Also be glad you aren't a land based casino operating in the US because the gaming board would gut your company from the inside out.

satansmuff  - As I wrote earlier, the player DID get the report and the name of the source. There is no reason for the company, a professional, to make up this information. I admitted there were some slow payouts because I'm being honest. The US banking system is not helpful in making quick withdrawals these days, not all the time.

Jocan16 - Not only do we have 20k winners but much, much more than that.

I understand you all assume this was done in order to disqualify winnings but it surely wasn't. This has to do with the increasing number of credit card fraud all online casinos have to deal with. It is an epidemic. We do not want to deal with anyone who has a CC fraud history. We employ this company to find out just that and what would be the point if we disregarded their advice?

Yes usually we get the report much quicker so we can close the account immediately and refund the player (even if they lost, believe it or not), and in this case it was a day and a half or so late and the player made winnings. We are hardly a 'scammer casino' due to this and any other casino encountering the same history would in all probability do the exact same thing. I'm very sorry that this happened after she won but why should player committing fraud be allowed to win at other places? We don't want to encourage that behavior and so we refunded her in full and parted ways. You calmly call for us to do a full check up before allowing a deposit, and we try, but how many players wait around for that amount of time before moving on to a casino that doesn't have a security check before allowing a deposit? Joyce is the only case I know of where the player actually lost winnings due to this check, and it has protected us from many CC fraudsters, who, by the way, are taking winnings that other, honest players, could have won, since the more they win the less the slots will give someone else. Why should we allow that?

Hmm how strange I looked this up with interest in another Casino and saw these postings. I hope that this issue is resolved but I cannot stand dishonesty of any kind whether its on part of the player or the Casino...I think the quickness at which people lie now a days is truly sickening. I hope all turns out well.

Just so all the forum members know this, Rome casino NEVER sent me any kind of report.  Additionally, when gambling grumbles let me know how they responded to my complaint, they lied about various things.  As I have stated before, Rome Casino and others like them do not have to PROVE anything.  All they have to do is state what they want in order to not pay winnings.

This is why in the U.S. there are courts of law where evidence is produced and you must defend your case in front of judge.  The casinos ARE the judge and jury.  This casino enticed me to redeposit after losing my 1st deposit which I did.  When I did win, they "produced" a report claiming fraud.  This is after I sent in all security documents as well.  That's it in a nutshell.  Do not play there...they are dishonest and this is why there are numerous complaints on gg.  If the software provider ever considers why they have a poor reputation, just read this thread as supporting evidence.

I just went over to GG to see how many other players are not being paid winnings due to casinos claiming fraud.  Betfair and 7Sultans are there now with the same kind of allegations that Rome used.  It appears it is becoming commonplace for the casinos to use fraud to not pay up.  They will accept all losing deposits, but the trouble begins when the players win.

Apparently, business is so bad for all these online casinos, they can resort to this and do whatever they want.  I don't deposit anywhere now as Rome was my first deposit online.  Given that experience and what I've been reading on the internet, online casinos are becoming more and more untrustworthy as there is no regulation.  It's not worth taking a risk.  The entire industry needs a major overhaul. 

U.S. casinos are not doing anyone a favor.  They are violating U.S. law and are only there to serve their own purpose.  If you lose, it's great.  If you win, they assume no risk as they won't pay the winnings anyway.

Joyce - I think you need to request a copy of the report that was allegedly sent to you. If this was me, I would want to see exactly what it was that I had done to warrant this report.    You also say this was your first ever deposit at a casino which in itself begs the question, how can a report of fraud be sent if this is your first deposit.

Definitely request a copy of that email which had the third party report in it.  That has to be your starting point here.

blue

Blueday, I see you point, but I don't feel any third party they provide has any credibility whatsoever.  They are not using any of the three major credit bureas in the U.S. This is how credit is viewed in this country to gain loans, mortgages and credit. 

The online U.S. casinos which pay no business tax or have any regulation
cannot possibly provide a legitimate report from any agency.  It simply doesn't exist.  These are people using illegal means to process money in and out of the U.S. where these activities are illegal.  That is the primary problem.  This is why it all comes down to trust and you should not TRUST Rome casino in any way.

The rep was quick to defend the casino's case in regards to this "report" but never bothered to answer any of my questions regarding how they go about coming up with them.

I hear you Joyce but [personally] I would still want to see it.  It could be something as simple as an IP address or it could be something that you can argue the toss about and get resolved to your satisfaction. 

Definitely worth a look.

blue

I'm sorry but I did say, this is a company, Iovation, that specializes in fraud and CC checkups. We will not release all the details of how they do so because to do that means alerting all fraudsters to the exact way they can avoid being detected by it, hence losing its efficacy.

Joyce is maintaining that no casino can use any third party to decide anything, yet also knows that a US friendly casino cannot use the three major credit bureas. So basically she leaves the casino no ways to conduct checks. If its a third party then it has no reliability in her eyes and casinos don't have any other options.

Kind Regards,

Noah

    Hey Noah, if there was some kind of alert to the "Fraud Company" which then informed you guys, and that set this whole thing off, can you not set up a second type of investigation on the players behalf for a second opinion? Mistakes do happen or the word "Mistake" would be irrelevant or perhaps not even an existing word. I mean if they were tracking or monitoring a card/account, a single small typo would send those guys on a wild goose chase. If your casino was honest and trustworthy an investigation on behalf of both parties should be whats done as if you actually wanted to pay the customer/player rather than accepting and sticking to what benefits the casino as your first choice.

                                      JACOBBLACK

Hahaha...yeah, this casino seems quite dishonest. You can't say anything about this supposed company or how you get your reports. My questions were quite simple and in no way "reveals" this hidden company. All I asked was if they run this alleged report on ALL new players or select players or only when a cashout is attempted...and also if they go by just your name alone or your social security number. How answering any of those questions would alert potentional "fraudsters" is beyond me and makes me belive more than ever that this casino is indeed a scam.

Thank you Joyce for bringing this casino and their operations to our attention...I've been looking for a new casino to play since my usual ones have their slots locked up tighter than a bank vault and I'm getting tired of how rapidly my deposits go. This casino very well could have been my next choice to play since not many places accept USA players anymore but I'm you took the time to warn us and even more glad I took the time to read this post.

Greetings Rome Casino at Location :

IP Address 31.222.179.11 
Host         romecasino.com
Location         GB, United Kingdom
City -, - -
Organization Slicehost IP Space
ISP                 Rackspace.com
AS Number AS15395 Rackspace
Latitude         54°00'00" North
Longitude 2°00'00" West

Firstly I appreciate the Casinos Concerns about fraudsters but I find the matter trivial to say the least from a legal point of view you have a customer which in good faith contracted with romecasino in two seperate
contracts which under British law appears to be binding in respect of offer and acceptance ..and furthermore the acceptance of consideration to the degree of more than 1/3 of the material contracts..this being accepted upon two occassions ..and even authorised by your casino..and your support officer was acting in good faith for the casino and is not personally liable vicariously.

It would appear to me that you are legally obligated under binding contracts to honor that which has been contracted for under British law
all the parts for a binding contract have been forefilled :

(a) Offer and Acceptance (By Both Parties)
(b) Certainty of Terms (The Match Bonus Contract Details)
(c) Consideration (The Money Paid by the Customer)

The Fact that a Gumshoe Agency reported on a "Possible" case of fraud is so far fetched its ridiculous legally it has no weight what so ever and wouldnt stand up in court I would put more faith in a fairy whispering in my ear about never never land.
Your sounding of this policy is the echo of your company and Im not going to sugar coat it ... but it does not seem legal...in my legal opinion your company owes that player for outstanding winnings in the amount that was requested less the bonus amount.



Also anybody can make up rules but at the end of the day it is the Courts which rule which is legal and which is not legal.
And if they had tried this with me I would be seeking Civil Remedies about 3 of them.

Apparently rome casino is now on major hot seat over at casinomeister.  A player won over 32k there and they immediately locked his account and would not respond to emails, etc.  He complained at cm and rome finally woke up.  They still didn't pay and the members want rome thrown into the rogue pit.

I think they should top the list of rogues as their strategy is to get all deposits, the when players win, lock account and ignore them.  Only after player complains on public forum, then address problem.  In some cases they pay, but for joyce they don't pay.  You are total scum, rome casino.

Azriel - Rome is not located in the UK. I don't know where you got that info from, maybe its a server location.

Caseyk - There is NO case of a 32K win. You may be referring to a different issue which was actually resolved before we even knew the player posted and it was resolved to his satisfaction.
If our 'strategy' was to lock out all winnings players (sorry but that's absurd) we would be out of business in a month. Revenue is based on loyal and repeated customers, who do win a lot, not on first time deposits, which are statistically much lower. If we were like that we would never have a casino to begin with. And to make such sweeping statements based on a few posts, not to mention calling us 'scum' is a far cry away from any kind of objectivity and from an intelligent and real discussion.

I'm sorry I have explained this to the best of my ability. This isn't some small clue about fraud, there was fraud committed on the card. The player should have known better and we should have caught it earlier.

Why would you locate your main server in the United Kingdom and yet not be physically located where your server is located ? in business practice this sounds quite unusual.
So basically your saying your contracting using a server located within the legal juristiction of the United Kingdom and then claiming that your company is not liable for contracts made within the United Kingdom ?.

Why not locate your server elsewhere as you are currently subject to
english law as far as i can see and I got it from this :

http://cqcounter.com/whois/

Feel free to try it ..its a basic tool.

It doesnt matter where the operation is ..if you contract within a country you are subject to their legal system and from what I can see all contracts pass through your Primary Server.
And yes granted its a known fact that Rome is not located in the United Kingdom ..well they did have a presence there at one stage very long time ago ...but enough of the history..back to business .. why dont you guys just pay out that customer ? it seems silly to risk so much over a small amount for this kind of publicity ..if it was my call i would have silenced the issue as upper management.

Azriel I have no idea where the server is or what connection there is to the UK.

The fact that this is a small sum that is causing so much trouble SHOULD alert to the fact that we are not doing this based on financial reasoning! Obviously it would have been much easier for us to 'silence' the player who has been posting everywhere she possible can. That's her right. as I've said a few times, this is about fraud and fraud prevention, it is not a financial decision, and we do not want to send the message that you can just complain publicly and we automatically give you what you want even if our evidence points to your fraud. If we were really all about the money on these issues as you all seem to believe, then we would have paid her a long time ago.

I can completely understand everything that is being said here,there is protection where is needed, i understand the anger, misunderstandings and representations, i also see the reps frustration in trying to explain this within his ability without posting what would be private information.. the one thing that caught my eye and i am misundersanding is the player said " I don't deposit anywhere now as Rome was my first deposit online" if that is the case how can there be any report of fraud for any casino if it was the first time? If i accept the obvious then Rome Casino you win the arguement.

Noah...Is Rome casino committing fraud against the US government, Visa, Mastercard, etc. By accepting gambling funds from a ban country; And disguising the transactions by calling it something else besides gambling?

This fraud system is complete bs. And here's why. Slotastics uses a similar system. When someone opens a new account. They automatically check their identity from a share database. If negative info comes up. They block their account. I did a test on it. I went to 4 different locations, public library, friend's computer, 68 yr old aunt's computer, and Kinko's in my area and opened several accounts. 2 with made up names and address. 2 whom i knew didn't gamble but had 700+ credit scores. Guess what? All 4 was blocked shortly after registering. When I inquiried about them.I was given the same answers by CS.

Atleast Slotastic blocks your account "BEFORE" you are allowed to make a deposit. Unless Rome which waits until after you have won some money and cashes out.

If anyone has EVER received payout winnings from Rome or Diceland please post your story.  Thanks.

I can appreciate the companies standing on fraud as I would assume the element of fraudsters causing trouble would be quite significant over the internet.
And without knowing the particulars behind the scenes I cant comment to any degree of accuracy ...but your resolve on this matter seems very solid and at least you have the courage to speak out and defend your companies good name.

I believe there maybe more to this than meets the eye ..and im going to end my examination of this matter but before I do ..I am curious as to why a report would exist in the first place...based on the flow of logic e.g and i quote the author "I don't deposit anywhere now as Rome was my first deposit online"..now logic dictates that if this was her first deposit ..then how can a history exist ?.

Noah I asked, "Is Rome casino committing fraud against the US government, Visa, Mastercard, etc. By accepting gambling funds from a ban country; And disguising the transactions by calling it something else besides gambling?"

I am waiting on your reply

He won't reply to your question because the answer is yes.  If the description on your visa bill described transaction for golf balls when it really was internet gambling, that is called money laundering.  That's how the DOJ indicted all the people from Full Tilt and PokerStars.  Money laundering is a federal crime in the U.S.

This is why all the processors who accept U.S. transactions are violating U.S. law and can be fined, imprisoned or both.  The federal government is seizing funds from these processors as well as online websites and that's why things are getting harder and harder for the U.S. players. 

As far as these casinos are concerned, the player is the only one who can commit fraud when in reality the casino and their processors do it every time they accept a U.S. deposit.