BLACKLISTED: Rome Casino, Diamond VIP Casino, Diceland, Mona Casino

Update from LCB moderator: This casino is BLACKLISTED on our site! There is no representative available and we cannot assist you with any complaints or cashout problems.

Hi Everyone,

Just wanted to introduce myself. My name is Noah and I will be representing Rome Casino on all issues. Please feel free to PM me or email me at [email protected] on any question or problem you may have, and I will be on it. No issue too small.

I look forward to taking part in this forum and speaking about Rome Casino

Updated 16 May 2017 - Paris VIP added to the LCB lists.

Kind Regards,

Noah Williams
Rome Casino

Hi Noah,

Welcome to LCB - glad you are here for all of us.

blue

Rome Casino

Welcome! Good to see you here.

Rome Casino offered me the worst on-line experience I have had. I cashed out on Feb. 3 and its now March 2 and today they told me that the fastcheck method I requested is having issues. Today was the day I would receive my check, but the casino waited until the day I was supposed to receive it to notify me. Now I will wait another 18 business days. They said there were technical issues with printing checks, so I pray that my check was the one that caused the problems, if not, then I know that the casino KNEW of the problem ahead of time, but failed to notify any other department. I will find out if it was MY check that caused the malfunction, otherwise, I will know that the casino already knew the situation, but failed to tell anyone of the problem, forcing me to wait almost 2 months for 1 withdrawal of $300.

I mean, its not a problem to have to do a bank wire, but why did the casino wait until the end of the 21 waiting period to notify me that I have to do a bank wire, which takes another 18 days. 

For operations to run smoothly, one department needs to communicate with another.  That way, 2 great instances emerge.  1.  Every department is aware of changes within the other, thus binding the two departments, customer support and finance, so that support can offer the best services. 2. The customer is happy.

I just want to receive my winnings that I won over a month ago.  I feel that the casino did not fairly notify me that there were changes in the system that would not allow me a printed check.  I feel that the casino KNEW that printed checks were not available, ahead of time.  I feel that the casino should have notified me the instant that they found out that I was not going to receive a printed check.  I would have like to known when they knew.  Instead, I waited all of Feb. to find that out. 

Hi freddyvtown,

I'm sorry to hear of this situation and I'm sure no information was meant to be withheld from you, but to fully investigate the matter from you I need your Rome Casino user name, if you could possible post it or send me a PM or send it to [email protected], I will look into this for you. Again I'm sorry you've had this delay, please contact me so we can solve this for you.

Kind Regards,

Noah

Thank you for your prompt reply Noah.  I will send my casino details to [email protected] from my casino email address.  Thank you for your interest.

Thanks again.

Hello Noah,

I enjoy all the TopGame Sites, but recently there have been a couple of "shut downs" to upgrade the software. Can you tell me if there is currently anything going on, as i can not download ANY TopGame site now. Please respond, i miss Vikings, etc.

Thank You,

genevahl

roossijole:

My experience with Rome Casino has been the same.

Rome is a top game casino- so, they have that set of games. The difference with Rome is neither the games, nor the organization of the site (both of which are as good as any); it's the people behind the website.

The Customer Service (CS) group at Rome is, in my humble opinion, in a class of their own. Unlike my experience at most other casinos, the CS group at Rome seems to actually appreciate the fact that you have chosen to deposit your money with them.
Rather than coming up with reasons that they are unable to accommodate you or your requests, they actually try to (and usually do) find a way to make you happy.
I am not a big depositor, by any means. Yet, earlier this year; out of the blue, I received an email from Rome stating that they had accredited my account with a customer appreciation bonus ........ of over $400!

I've never made a withdrawl from Rome. So,I can't speak to that.
But, my overall experience with Rome Casino has been about the best I've ever had.

I don't work for Rome, I don't have any connection other than being player.
So often, it's negative experiences that get posted here, I just wanted to share a positive one.   

surfer76

Hi Noah,

I also enjoy playing at Topgame sites but have recently noticed that once you begin depositing at Topgame casinos, you no longer get the occasional free money offers.  I'm not sure if others are experiencing this but with the exception of vegascasino21 and 21dukes, it's been several months since I've received a freebie from the other Topgame casinos, including Rome.

    Hi Noah, I don't know if it's been long enough that it's a problem, but I am already freaking out because of the situation I put myself in and I don't remember it taking so long before. I'm hoping my pending withdrawal from Rome hits my Quicktender tomorrow so I can start moving it from there to my bank. All the deposits have cleared on our end. Just hoping you can shed some light on where it's standing. My username there is helwin and it's $1700 . I am so relieved I won back what I got into and then some. I also had almost $500 more that I was going to piddle around with until pending withdrawal cleared. I didn't want to give it any more reason to take longer. Of course now I wish I had left that alone cause I lost it. Just a clue or sign about when it may come sure would put me a bit more at ease. The last date of w/d was Aug 5th

Helwin, Rome and the sister site Diceland are my favorite online casinos because the people are the best.  My experience take the date you ask for a withdrawal add around 5 weeks for approval then after approval add up to 10 days for your money to get to your account. Now the 10 days I am using is based from my end of April withdrawals hit my checking account somewhere around the middle of June.  I just had my June 27th and July 3 withdrawals approved on August 4 and i will post here when they hit my quick tender account.  My April withdrawals went by wire transfer so I have no idea how long it takes to go into my quick tender account.  Now I know how long it takes I am fine with it.

That is not acceptable in my opinon. 6+ weeks is ridiculous to wait for a payout. If they want more players, they will address this issue, and make quicker payouts.

I mean if some casinos can process a cashout in 24 hours or less, surely Rome and Diceland can process one in less that 6 weeks.

:-*

  Omg  5 weeks? My mortgage payment was going to be late, but please don't tell me it'll be that late. There's no reason for anything to take that long. This isn't the first time I've withdrawn from there. I thank you guys for your input. Even though it's not quite what I wanted to hear. God I pray it comes before any s--- hits the fan so everything will be alright for everyone. I know my bad, but I prayed I'd get lucky and I did, just hope it wasn't for nothing.

Helwin, I woke up this morning and got an email from Rome finance that my withdrawal was sent to my quick tender account.  I just checked my account at quick tender and it was in there.  I am a happy person. All the dates I gave you from above were accurate as possible for you to compare with.  I wish you the best getting your withdrawal. 

Hello Helwin,

I'm very sorry to hear about the delay, please let me help you and find out what the problem is so we can have it resolved as soon as possible, could you please PM me your Rome user name?

Kind Regards,

Noah

Noahrome..this is great that you are actively helping customers here at LCB.  I'm sure with time it will prompt more people to play at Rome Casino and not be so worried to deposit.

Noah I strongly advise you to read the post I just made...absolutely not acceptable

https://jswqzs.com/onlinecasinobonusforum/no-deposit-casinos/rich-casino-7-free-i-have-no-idea-about-the-usa!!!/msg119263/#new

I sincerely appreciate your effort in trying to fix the problems that may exist in your casino and putting yourself out there for criticism on this forum however I cannot believe that you allow your support staff to talk to your players in this manner.  I am very aware that I have received freebies however the point is that I was sent the email and the more important point is the manner I was treated.  I sincerely hope you rectify this situation ASAP as this is definitely not an acceptable business practice

Hi Booo73,

I'm afraid that the operator you were talking to in that thread does NOT belong to Rome Casino but to the Top Game group CS. Rome Casino has its own CS team in-house and are completely separate from the other TG casinos.

Kind Regards,

Noah

I received an e-mail from the finance dept. Says it can take up to 18 business days for withdrawal, that's a little better, but still. Another e-mail from them asked for my QT account and bank account info. Even though I  didn't want it wired to bank I sent it anyway. Somehow I get the feeling that's not the one they wanted. Like it's not stressful enough to hang on to your money and/or to come out ahead(unfortunately this will never happen to me) then there's all this that comes with withdrawing. No wonder I never cash out. 

Just want you all to know my withdrawal from Rome is in my Quicktender. Now I just need to open a new checking to withdraw to. AND keep my paws off it. Thanks everyone for your support.

Glad you got it Helwin!!



:-*

Congrats Helwin, You did a great job getting your money so fast.  I am proud of you.

Can ANYONE help? I cannot download ANY TOPGAME casino. I click on a link and I am always told that such and such server has timed out. I really do enjoy their games and miss them!

  It's been thru alot but still have it, waiting for trip to bank from quicktender.

I must wholeheartedly agree with surfer76. My experiences at Rome Casino have been nothing short of superb...for a TOPGAME casino Rome has hands down the best customer support team I have come across... I was having a minor difficulty claiming a cash back from support ($40)...daniela, who really was trying...but it was not in her powers to issue it...transfered me to Guy the cs supervisor...in less than a minute...not only was the cash back credited to my account...but...he added an additional $10...just for the good will and I really get the feeling that they do want my business and are willing to do whatever it takes...one thing I cant comment on is withdrawals ...if anybody has experienced the good luck to withdrawal...please let me know. when I want to play Topgames...Rome casino is now my choice.

stewart1v1v

I received a welcome Bonus of $15.00 made my playthru of $1,125.00 made deposit and played it. Requested a withdrawall of $100.00 on 8/3/10 sent all docs. and account info asked for and no reply on money. chat telling me I would get paid after weekend. Again and again. Have tried Email Fax and phone calls. logon is new4me2.Any Ideas? Richard

Richard- Try writing to their finance dept. and just keep on 'em. Whatever you do, don't be rude. I'm sure you'll get it. otherwise it wouldn't be a very warm welcome. I have a couple withdrawals pending. It is supposed to take up to 10 business days.

  Noah, Really don't know where else to turn. It's a very long story and I don't want to go into detail right now. Is it possible to get a different account manager? The one I have now won't even talk to me. He has given me a gift, a very large cash bonus. I have made playthrough and have a withdrawal pending. I am not sure if it's too much or not enough. My manager, let's call him O, only told me to play with it and it was a gift, nothing else. I had my own money I was playing with at the time and was trying to get it up a little more and cash it out. I was concerned about it and wanted to know what i was to do with all this money. He wrote me once, told me I could cash out my original $230. which I did and received. No one else knows what to tell me. Just to e-mail O, which I do and no answer. the other day he was there and I spoke to support, support spoke to him, and then to me. This is ridiculous. Is there someone higher up or anyone else who can help me? I just want to know now what I am entitled to, get it and be on my way. I don't want to lose Rome and don't understand why this is happening to me. I need someone I can communicate with. I believe he is trying to back out of this, doesn't want to pay. Maybe planned from the get go to screw me up, while I was minding my own business, drops $7000 in my lap and only tells me to play. I know I have something coming why won't anyone tell me what's going on. I still have a balance of $12,000 plus besides the $2270 pending withdrawal, tying  up my account, not that I would even consider depositing right now. I don't want to post in all the forums any thing bad about any casino. But when someone hurts me I will want to hurt them back.

Hi Helwin,

Sorry for taking so long with this I missed it, for some reason I'm not getting messages to my email like I used to. (Moderators? help?)

I completely understand why you need the help, please feel free to email me personally at any point in time, its always the fastest way to get my response

Anyway, can you please send me the names of the people you dealt with to my email: [email protected]

I will also email them with this to find out the problem. And again I apologize it took me 3 days to see this.

Kind Regards,

Noah

Thank you! 

Hiya Noah. I was hoping you could tell me why I'm getting a Trojan Virus every time I try to download Diceland...even from the LCB link. Thanks hun

Hi,

Not to worry, there is no trojan virus on the downloaded program. This happens because the nature of the file is a self opening program. Anti-viruses are trained to react to such files because real trojans sometimes hide in files like those.

This is common and is called a false positive. It happens from time to time, as they build these anti-viruses thinking "better be on the safe side"

So not to worry, you can download and install the program safely, the servers are routinely checked for viruses and we've never had a real virus situation.

Kind Regards,

Noah

Hi sorry to take so long with update .After Email to Finance dept. Money sent to my Quicktender Acct. after 46 Days. Have removed rome from my computer .I could panhandle the $100.00 faster with less Pain and I have never tried that.LOL

Yes Rome Casino should be Avoided if you are expecting fast payouts. Most Top Gaming Casinos are very slow when paying its players. They will make false promises of faster payouts. But soon after fall back to the norm of slow pay.

Hey Guys,

I'd like to just say again that I'm here and that you can contact me by PM or at [email protected] for any delay problems.

Cheers and happy gaming!

Noah

Noah, I have an account at now all three of the casinos and have played at Rome and Diceland many times.  Roger and Guy are great customer service people and last week I met Tim for the first time after making my intial deposit at Diamond VIP.  He went out of his way to make my playing time pleasant.  It was so funny I sent my documents into Diamond VIP for my small withdrawal and the next day received verification that they were received.  The email was from Jennifer and I said to myself where do I remember that name from???  Then it hit me it was from Jennifer from Rome Casino, lol.  My question to you is the payment period going to be 5 weeks like Rome is????  If it is, I am ok with that but god why did they put "fast withdrawals" on the intial email sent out.  There is no need to look my account up because I only did a withdrawal last week.  I am only asking because if people here play and happen to do a withdrawal and it takes 5 weeks there are going to be some angry members.

  Noah, Yesterday I received an e-mail from Robert Morrison. He reminded me I still had a balance there. There is still $12k plus. I thought Og was going to take it out quite awhile ago. When I asked him before about it, he was so worried , told me not to play with it. Why is it still there? Do I get to keep it now? I just e-mailed him, but not sure if that will do any good. Can you find out what's going on? I know we had a deal, but this is so tempting and toturing at the same time. I sure could use the money.

Og got back to me. said Robert made a mistake. If I wanted to play, to go to Diceland. I uninstalled so I won't have to look at it anymore. Just don't know why it can't be taken off. Especially if he is so worried I'll play with it. A deal is a deal, right?

Hi Noah!!  I guess the official name is Diamond VIP Club.  Its the new top game site.  I chatted 1 nite with Roger in the customer service chat box and received an email from Jennifer in finance.  This new top game site has to be an affiliate of Rome and Diceland or Roger and Jennifer are working full time at 2 places, lol.  The reason I asked you my question above is to spare my buddies both here and at the casino alot of aggravation in the future when it comes to withdrawals.  It could be that the employees are working Diamond VIP Club under contract thru the Rome Casino group but its actually owed by another company.  You are the only one here that can answer that.  Well I just stopped into Diamond VIP Club to ask who was working customer service about this and Rufus typed for me to ask my question, which I did and there was no reply after a few minutes so I gave up.

Hi GunnyLab,

Diamond VIP Club is NOT the same outfit as Rome. I checked and they are not affiliated. They are a different TG brand

Cheers

Noah

Thanks Noah !  Somehow I will find out the connection between Diamond VIP, Roger and Jennifer, lol.

Noah last Tuesday I made a deposit and never got my 35% cashback. I waited an hour for Live support with no answer and even sent emails with no response. Can you please check into that for me. Thanks ID is Booo73

Hi Booo,

I'm sorry but there was a server failure happening a few times last week in some areas and it took quite some time to locate and fix. I do apologize for this and it really does rarely happen. However no data was lost we simply lost service for the CS to certain areas and we were blind to the fact for a while before catching on.

Please ask CS for your Cashback and I will also alert them to your situation.

Kind Regards,

Noah

Thanks tons Noah.  Everything is good to go now :):):)

Noah, I found out the Rome people were training new people to take over at Diamond VIP.  The mystery has been solved.