''Your satisfaction is our top priority, no question is too big, no problem is too small''. VonBets may have a way with words, but they seem to have lost all sense of direction in what should have been a proper casino management. Barely a year old, it wasn't long before the site started giving players a lot of trouble over sports betting and earnings, perhaps even with other gaming brackets that we are not aware of at the moment. It would not come as a surprise, since customers are reporting unpaid or delayed winnings, and unresponsive support. The agents no longer acknowledge players' inquiries, and it's been a while since we ourselves last heard from them, so we took the silence to mean they are not interested in discussing or solving these issues. We're not happy it has come to this, but you all know what happens next - a warning sign.
All is not Fair in Love and Sports
The problems with this site seem to have started two months ago, at the end of April, when we received the first in a series of complaints, from a player who won two bets on a football match between Barcelona and Osasuna. Ovca, as he is registered at LCB, received winnings from both after the event was over, but the one for €1000 was mysteriously gone from his account balance the next day. It took three e-mails to support to get an explanation finally - the bet in question had an odds mistake due to a technical error and was voided according to VonBets terms and conditions.
As far as Ovca could understand, it was implied that he was ''comparing odds in an odds field'' and seeing the mistake, attempted to take an ''unfair advantage''. However, he was already a registered member who deposited and played before this event even happened. Additionally, the bets were placed a whole seven hours before the match started - plenty of time for the casino to notify him about the alleged mistake.
Here is what their terms of service say about this particular occurrence:
''7.19. Vonbets reserves the right to declare a Bet void, totally or partly, if it is obvious that:
Bets have been offered, placed and/or accepted due to an Error;
Bets has been made to an odds that clearly is wrong and stands out from odds offered by other gaming companies
Bets have been placed after the event has started or after any deadline set by Vonbets (Live betting excluded where these are allowed by Vonbets);
Syndicate betting has occurred;
Player has influenced the outcome of the match in any way;
The result has been affected by criminal actions – directly or indirectly.''
While the rules are clear, it is our opinion that Ovca's case should be exempt. Due to the following reasons: a) his bets were accepted before the match started; b) he won and received the money to his account; c) the casino failed to notify him that the odds were wrong, which they obviously knew about. It looks like they've made their decision assuming that the player surely knew the odds were not correct, but you can't disadvantage a customer based purely on assumptions. The least they could do is offer compensation; however, we were informed in the last e-mail received from the site, that their decision is final.
A Pattern Emerges
Even though this complaint was not resolved, other players chimed in with their own problems, and so we spent the entire month of May trying to get through to VonBets. In a similar fashion, once a player sends verification documents, the casino cancels their withdrawals, without a word of explanation, and stops responding altogether. Winnings are either confiscated, or stuck in a perpetual pending status. A few complainants have eventually received money, like Xapiguapi and Avatron, who managed to withdraw after several failed attempts and no assistance whatsoever from the support.
The most frustrating thing about all of these cases is the complete and utter SILENCE from this site! Not even after processing long-awaited withdrawals, do they bother to let players know their issues have been dealt with. If they are having problems with payment processing, technical malfunctions, or maybe lack qualified support agents, the least they can do is post a notice. We doubt this is the reason, however, simply because they are always on the ball when confiscation of winnings is in order. Due to this, we have no reason to doubt delays and aloofness are very much intentional.
Best Stay Away
We will keep you updated about any future developments, as we are quite anxious to finally hear what they have to say on the matter, although one can't be too hopeful. Until then, it is in your best interest to refrain from either betting or playing games at VonBets.
Update June 16th, 2017: VonBets Casino has suspended operations and the website is no longer available. Upon trying to access the site, a notification comes up, advising customers to contact the license holder, WL Services N.V, and request deposit refunds via the following e-mail: [email protected]. At this moment, wo do not know if anyone has had success retrieving deposits.
VaRiXD 7 years ago Sr. Member
THx for the advice, See I play slots here , in some Bar, We can bet 2.50$ and hit 77777 and win 750$ Online it's a different game, Most of the time I hit free spins went I had almost no credit, bet minimum and there she goes. I Never be able to win 500$ to 1,000$ like real legal casino. they only time I had won big is with...
THx for the advice, See I play slots here , in some Bar, We can bet 2.50$ and hit 77777 and win 750$ Online it's a different game, Most of the time I hit free spins went I had almost no credit, bet minimum and there she goes. I Never be able to win 500$ to 1,000$ like real legal casino. they only time I had won big is with the bonus cash, I remember one day they give me 20$ had to do 50x and well withdraw 2,000$ happen rarely with our deposit, so I'm getting frustrating never be able to win 500$ and up maybe I play badly.
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drtheolen 7 years ago Moderator
Well there isn't a point either. If you make $100 deposit and bet $5, thats just 20 spins... thats not a playtime man. You need to have at least 50-100 spins, at minimum. You cannot have quality time in 20 spins, half of the time I get 10-15 empty spins in a row, and thats on slots that are not as nearly high variance as...
Well there isn't a point either. If you make $100 deposit and bet $5, thats just 20 spins... thats not a playtime man. You need to have at least 50-100 spins, at minimum. You cannot have quality time in 20 spins, half of the time I get 10-15 empty spins in a row, and thats on slots that are not as nearly high variance as Mega Moolah you played. If you want to have some playtime on $20 deposit, bet the minimum, like $0.01 or $0.02 per line. And avoid progressive slots unless you're really into trying for the jackpot.
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VaRiXD 7 years ago Sr. Member
I Play other slots as well, I understand I should deposit 100$ bet 5.00$ + I Like to play loaded, Jane Bonds and some other.
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drtheolen 7 years ago Moderator
VaRiXD, assuming that I understood what you're saying, I find it somewhat strange that you play Mega Moolah slots which are very high variance with $20 or so deposits and betting $1-$2.5. You don't get enough playtime man, and you have to have a decent playtime on this slot to stand a chance at winning decent.
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VaRiXD 7 years ago Sr. Member
Play Microgaming for yrs, and RARELY WE SEE FULL LINE, this shitty software seem to calculate our deposit and give us small return we barely double, I play REAL CASINO Deposit 20$ bet 2,50 Hit 77777 win 750$ , in one night 3 different place hit them 3 times, NOW That Random, online most cheat !!! We wont see that online...
Play Microgaming for yrs, and RARELY WE SEE FULL LINE, this shitty software seem to calculate our deposit and give us small return we barely double, I play REAL CASINO Deposit 20$ bet 2,50 Hit 77777 win 750$ , in one night 3 different place hit them 3 times, NOW That Random, online most cheat !!! We wont see that online It's all pre-program RTG are much much more better start to doubt MG but they all say You could win mega moolah, TOOK Me 20 yrs to finally see 77777 in Mega moolah summer and of course had like 1,00$ left so she pay me 25$ RIDICULOUS, at max bet 1,80$ that would pay bet max 250$ only wow
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zuga 7 years ago Admin
the casino announced they are to close. plz make sure to contact them directly if you still have any funds left.
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jade 7 years ago Super Hero
Another bad site to avoid. As of now, the site is down which is probably even worst news for those poor players still waiting for their withdrawals. I think most of us have been there at least once and we never want to do that again. Printing stories like this has a double edge sword. Yes, it is good to expose these...
Another bad site to avoid. As of now, the site is down which is probably even worst news for those poor players still waiting for their withdrawals. I think most of us have been there at least once and we never want to do that again. Printing stories like this has a double edge sword. Yes, it is good to expose these sites and educate players to avoid them. On the flip side, there are people who want to gamble online, but when they read stories like this they get scared and many of them will decide not to gamble online. It's a shame, a real shame.........
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MelissaN 7 years ago Almighty Member
They deserve to be on the warning list. Had extremely bad business practice: ignoring players complaints, not responding their emails and then simply disappeared. Unbelievable though!
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zuga 7 years ago Admin
Glad to see their back!
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Mil E Na 7 years ago Full Member
Thanks LCB for letting us know about VonBets fraudulent business practices..
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