In October 2017, our member mathias86 had a run in with the management of Magical Spin casino, following a significant win of €11755 he was lucky to score playing roulette. His fortune was short-lived, however, when accused of using the Martingale system, or some strategy to that effect, to gain unfair advantage and beat the house. Needless to say, the dispute did not end well and his winnings were promptly confiscated. No amount of reasoning could get the operator to reconsider and do the right thing. Their decision remains firmly grounded in the predatory terms of service erroneously claiming that certain types of betting can beat the casino.
The Martingale Myth
Magical Spin accused mathias86 of using ''a mathematical technique'': increasing the bet size by €100 with each spin on 4 numbers in roulette; eventually boosting his odds to 1:9, meaning that after every 9 spins has was sure to hit a win.
Additionally, he violated a rule that says it is forbidden to bet (sum of individual bets within a round) more than ten times the amount of the deposit of the session performed without a bonus, by wagering up to €1050 with a deposit of €50, when a maximum allowed should have been €500.The operator called this a variant of the prolonged Martingale and withheld the earnings. It is important to note he did NOT play with bonus money, but his own straight deposit, which makes the whole situation even more baffling.
LCB is strongly opposed to the banning of supposed strategies, betting systems or patterns utilized when gambling. This includes the so-called Martingale, of which there are many types and variations. But the classic one involves doubling bets after each loss, based on the assumption that an event is bound to eventually occur after repeated activity, with even chance betting on the red/black, odd/even and other bets in games like baccarat, roulette, craps and blackjack. It has been proven by knowledgeable gamblers and experts, our very own Michael Shackleford among them, that such systems do not work in the long run and produce equal results as betting the same amounts at all times.
Casinos are always protected by the house edge, table limits and limited bankrolls. No game plan has ever been designed to change this fact and make the player a sure winner in the short or long run, or ever for that matter. Because of this simple truth, players should be allowed to change bet sizes or patterns the way they think will benefit them the most! It is within their full right to do so, and not be forced to play in a way that is not risky for casinos themselves.
Former Rogue Terms
This is not the first complaint regarding this site that we have come across. There was another issue back in August and though it was resolved, it should be mentioned here to corroborate our verdict and offer a piece of mind to whoever might still be in doubt over the integrity of Magical Spin. The problem arose when another player was denied winnings based on a very shady bonus rule as follows:
7.5 '' Maximum bet allowed with bonus money or winnings derived from promotions/bonus is € 7.50 and/or 10% or the current player balance."
You don't have to be a lawyer to realize how negatively this affects ALL players. Having a maximum bet rule on bonus money is acceptable, but the trouble here is with the latter part of the statement, which restricts even betting on straight deposits to a ridiculous degree. What if a player is left with a €2 balance and bet 20c or a little over - they would still be in breach of this rule! In what universe does this qualify as deliberate bonus abuse?
The representative informed us they do not apply this term when a balance is €2 or less, but nowhere do they reveal this in the T&C.
Furthermore, the casino seems to abide by this term only when a player wins diligently. Prior to the confiscation of earnings, our member santiar played and wagered over the stated limit many times, oblivious to it and without consequences precisely because he was losing! To be fair through and through, the casino should declare all his previous offending bets void, and refund all of his deposits.
Eventually, after our persistent urging, they did remove this predatory rule but gave santiar only his last deposit back.
Another Casino Bites the Dust
In their own words, Magical Spin does not allow ''suspicious patterns'' or the above techniques because they don't want to take the risk. What they mean to say is they don't want to pay larger wins, that's all there is to it.
How they justify the strict and unfair bonus terms? With the fact their ''sticky'' bonuses supposedly do not have wagering requirements and customers are not bound by them in order to cash-out. This is only partially true: they DO enforce wagering (some very high), but it applies only to the bonus money itself, not deposits. But players still have to use real-money balance first and must complete a playthrough if they want to use the extra funds completely.
While we understand and accept the brand is transparent and has these restrictions explicitly specified in the T&C, we feel the rules are extremely predatory and unfair to players. There is no reason for such severe and unjust limitations, unless with ill intent to prevent legitimate wins by any means available. In an email correspondence, we advised them to revise the terms and explained why the disadvantaged player should be paid in full. The brand refused to do so, refusing to cooperate any further because a public complaint thread ''is bad for their reputation''; forcing us to place them on the LCB Warning list until further notice.
penderhippy
1 year ago
Full Member
Sad to see these scam artists are still around and are still taking advantage of people and taking people's hard earned money. Shame on them, how can they get away with such predatory business practices is beyond me. Shady place ran by shady people, avoid at all costs.
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wengz2002
2 years ago
Sr. Newbie
Money turned into stone is always sad news... Was wandering if Mathias get paid in the end~
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bonusball2019
5 years ago
Sr. Newbie
Was the player not compensated in anyway except deposits being returned? Clearly, people here hated these terms, and management felt they needed to be changed, but was the player's outcome changed in this case?
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Sydney
6 years ago
Almighty Member
I would just like to confirm Levi Hogan's statement regarding their T&Cs. Magical Spin Casino has updated and removed some of the predatory T&Cs. All deposits were refunded to the player mathias86 and after further investigation, we've decided to remove Magical Spin Casino from LCB Warning list on 4th June 2018.
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MyShare Partners
6 years ago
Casino Rep
Darkwin, As I mentioned below, The terms and conditions were revamped following the discussions and requests of LCB. and to better serve our players. Have a great week Levi Hogan Communications Manager
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maiwen63
6 years ago
Super Hero
Thank you LCB for pointing this out. it's sad to see online casinos causing the most problems for players. I have an account at Magical Spin Casino, luckily I never made a deposit. now after reading this article i will close my account. Be careful, the blacklisted casinos below are used to changing domain names.
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zuga
6 years ago
Admin
Hi Levi Hogan, thank you for the update. We are currently in the process of reviewing your T&Cs and will be making necessary updates afterwards. Please also note that there are still some unresolved complaints ( like the one mentioned in this report ) and one of our complaints managers will be in touch with you regarding...
Hi Levi Hogan, thank you for the update. We are currently in the process of reviewing your T&Cs and will be making necessary updates afterwards. Please also note that there are still some unresolved complaints ( like the one mentioned in this report ) and one of our complaints managers will be in touch with you regarding this. cheers Zuga LCB Co-CEO
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MyShare Partners
6 years ago
Casino Rep
As I mentioned below, The terms and conditons were revamped following the disscussions and requests of LCB and other casino entities. Have a great week Levi Hogan Communications Manager
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PattyCovers
6 years ago
Full Member
Wow! This is very sad news. It's definitely heartbreaking for the player who not only won big and had his winnings voided but who also was accused for cheating. Terrible just terrible. I am a member at this casino but I have yet to make a deposit and after reading this I certainly don't want to deposit here or even have...
Wow! This is very sad news. It's definitely heartbreaking for the player who not only won big and had his winnings voided but who also was accused for cheating. Terrible just terrible. I am a member at this casino but I have yet to make a deposit and after reading this I certainly don't want to deposit here or even have an account with them. Thanks for the heads up LCB much appreciated!
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MyShare Partners
6 years ago
Casino Rep
Hi, the casino's new management removed these rules a few months ago from our terms and conditions and have notified LCB regarding the many changes made to the terms and conditions. We removed rules that could be viewed as predatory, unsafe or unfair to our players. I would like to add, the casino team has worked hard...
Hi, the casino's new management removed these rules a few months ago from our terms and conditions and have notified LCB regarding the many changes made to the terms and conditions. We removed rules that could be viewed as predatory, unsafe or unfair to our players. I would like to add, the casino team has worked hard to improve our terms and conditions with the help of forums like LCB and others. Levi Hogan Communications Manager.
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Leon21
6 years ago
Full Member
I read this carefully and I think I'm more confused about what is malicious or fraudulent about the players 'strategy'. Seems like he just played the odds to his preference. If the game allows the option to bet that way then it should allow payouts to be valid. The games should be created to be played however the player...
I read this carefully and I think I'm more confused about what is malicious or fraudulent about the players 'strategy'. Seems like he just played the odds to his preference. If the game allows the option to bet that way then it should allow payouts to be valid. The games should be created to be played however the player desires and shouldn't have hidden technicalities which ends up voiding big winnings. Thankfully we can rely on LCB to warn us beforehand so we don't have to find out the hard way...
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jade
6 years ago
Super Hero
This poor guy played without a bonus, a straight deposit. Probably for the same reason I never use deposit bonuses. Even in reputable casinos, you can still violate the T&C without realizing. But, these guys, shame on them! I agree with you Nina, they didn't want to pay him. No matter what they say about the T&C's,...
This poor guy played without a bonus, a straight deposit. Probably for the same reason I never use deposit bonuses. Even in reputable casinos, you can still violate the T&C without realizing. But, these guys, shame on them! I agree with you Nina, they didn't want to pay him. No matter what they say about the T&C's, it doesn't apply to him and that crap about suspicious patterns, well that's all it is, crap! I'm just sorry that he had to win big at a deviant casino! I also agree that you should always, carefully read the T&C's every time you go to a new casino, I mean, somewhere you've never played before. But also, LCB recommends the casinos that are your best bet to play at. If they are not recommended by LCB, there must be a good reason why. So, read the T&C's carefully, trust your gut, trust the recommendations of LCB, they've been around and know what there talking about. Thanks LCB for keeping us up to speed with this kind of thievery.
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Garethk1979
6 years ago
Sr. Newbie
I absolutely hate how casinos can do things like that. Basically within the fine print of almost every casino online there lies terms and conditions granting the casino to void a players win at almost any given opportunity. Players are ultimately left with no leg to stand on whatsoever. Ive been a member at magical spin...
I absolutely hate how casinos can do things like that. Basically within the fine print of almost every casino online there lies terms and conditions granting the casino to void a players win at almost any given opportunity. Players are ultimately left with no leg to stand on whatsoever. Ive been a member at magical spin for a while however i have never deposited there, ive only used a couple of free chips. Living in Australia as i do has made it very difficult to even deposit anywhere unless i use my visa card.
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Gerolamo76
6 years ago
Hero Member
Reading this post, I get really nervous, it's definitely an incorrect casino, Martigala itself is not a guarantee of victory especially with the maximum bet limits, made on purpose to prevent a mega billionaire from going to infinite bets thanks to this system can find a certain victory, therefore it is right instead to...
Reading this post, I get really nervous, it's definitely an incorrect casino, Martigala itself is not a guarantee of victory especially with the maximum bet limits, made on purpose to prevent a mega billionaire from going to infinite bets thanks to this system can find a certain victory, therefore it is right instead to find game strategies, since the risk is a fact already pre-calculated, from the bank. I am very sorry for mathias86 from player to player he has all my respect.
Show moreLeggendo questo post , mi viene veramente il nervoso , e' decisamente un casino scorretto , lo stesso Martigala non e' una garanzia di vittoria sopratutto con i limiti di puntata massima ,fatta a posta per evitare che un mega miliardario andand a puntate infinite grazie a questo sistema possa trovare una sicura vittoria...
Leggendo questo post , mi viene veramente il nervoso , e' decisamente un casino scorretto , lo stesso Martigala non e' una garanzia di vittoria sopratutto con i limiti di puntata massima ,fatta a posta per evitare che un mega miliardario andand a puntate infinite grazie a questo sistema possa trovare una sicura vittoria , quindi e' giusto invece trovare strategie di gioco ,poiche' il rischio e' un dato di fatto comunque gia precalcolato , dal banco . Mi dispiace moltissimo per mathias86 da giocatore a giocatore ha tutta la mia stima .
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coolsongss
6 years ago
Hero Member
I really like and play roulette very much. But, I only play Live Roulette. And it is very difficult to understand the Martingale system in roulette... Maybe it would be possible in the programmed roulette, but I am pretty sure that it would never work in Live dealers' table... Anyway, the terms are predatory. This casino...
I really like and play roulette very much. But, I only play Live Roulette. And it is very difficult to understand the Martingale system in roulette... Maybe it would be possible in the programmed roulette, but I am pretty sure that it would never work in Live dealers' table... Anyway, the terms are predatory. This casino well deserves rogue mark by LCB.
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kindell
6 years ago
Newbie
thank 4 da warning
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Allstarmikey
6 years ago
Super Hero
As Zuga said; there's tons of good casinos to choose from LCB'ers. Please make sure to always and carefully read terms and conditions. !!! Couldnt tell it any better :)
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zuga
6 years ago
Admin
there's tons of good casinos to choose from LCB'ers. Please make sure to always and carefully read terms and conditions.
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nirvana
6 years ago
Super Hero
so many new casinos are introducing player unfriendly terms and some outright rogue rules. not only this is shortsighted but I am more inclined this was purposely done to trap players and refuse to pay up. As this article explains there is no way that any system favours us against them otherwise we would all be rich!
so many new casinos are introducing player unfriendly terms and some outright rogue rules. not only this is shortsighted but I am more inclined this was purposely done to trap players and refuse to pay up. As this article explains there is no way that any system favours us against them otherwise we would all be rich!
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Sydney
6 years ago
Almighty Member
I thought that Magical Spin Casino was ready to cooperate and improve their Terms and Conditions after they finally removed their predatory maximum bet bonus rule, but I was so disappointed in this casino when we came across another complaint with even more player unfriendly rule - so called prolonged Martingale. In the...
I thought that Magical Spin Casino was ready to cooperate and improve their Terms and Conditions after they finally removed their predatory maximum bet bonus rule, but I was so disappointed in this casino when we came across another complaint with even more player unfriendly rule - so called prolonged Martingale. In the end they decided to confiscate all the winnings including player's deposit. They really deserve to be on the Warning list. I would like to remind all our members once again to stay away from this casino.
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