307
SlotsPlease be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Prism Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
450 % + 300 Spins
THEBIG450
code
Wagering Requirements
40xb
slots
60xb
blackjack
60xb
poker
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video poker
THEBIG450
code
40xb
lowest WR
Wagering Requirements
40xb
slots
60xb
blackjack
60xb
poker
60xb
video poker
Overview
Like all casinos operating under the aegis of the Virtual Group, Prism cultivates a policy fundamentally opposed to the principles of fair gaming and transparent services. Though they call themselves ''reputable'', a plethora of angry patrons speak precisely the opposite. Powered solely by Real Time Gaming software, the platform features numerous and varied gaming options available in instant play format or via a download client. However, the problem is not in the quality of software. For most customers, the trouble begins with winning - payments are long overdue if they arrive at all!
Players Rewards Card is a banking option exclusively for US players.
Integrity/ Trustworthiness
Virtual Casino Group earned its infamous reputation soon after their emergence on the gambling scene. As a young network of websites, they started with an unusually generous offering of free spins and other no-deposit bonuses, which attracted numerous fraudsters trying to exploit the promotions. Since then, the sister sites have been propagating unreasonably strict, damaging and unfair terms and conditions to ward off bonus abusers, but to the detriment of honest players. To date, they haven't changed the way winners are handled and have developed a habit of not paying what is due.
On their website, Prism assures us they are fully licensed and regulated by industry standards, but what they lack is the actual evidence of a reputable e-gaming permit. We've been told in a written communication they are licensed in the jurisdiction of Costa Rica - a poorly regarded regulator without any application conditions, protocols or customer protection measures expected of their licensees.
Player Complaints
Our members point out long cash-out times and non-payments as the biggest issues here. The casino reserves the right to decide which actions constitute abuse in their sole discretion, and are reported to invent new rules on a whim, using a completely arbitrary method to determine irregular play. If earnings originate from bonus funds, they will review transaction logs and game-play, request additional documents and ask a player to fill out an unusual questionnaire, which all takes far too long, plus there seems always to be some inconsistency in said documents that take even more time to resolve. When they do release funds, it is usually after a month, and only if players persist demanding to be paid.
Conclusion
It is unacceptable for any casino to decide T&C arbitrarily - it is a PREDATORY TACTIC which always puts players at risk, never knowing if their actions are against the rules or not. Furthermore, there is no excuse for any verification procedures or payment processing to last 30 days or longer or to require multiple submissions of the same documents. Due to these and other issues, such as rude or unreachable customer support, we advise against depositing or claiming any bonuses from this brand.
Down to Brass Tacks
Prism Casino is rated 1632 of 1636 casinos reviewed with a score of 0.3 out of 5 after 259 votes and it has 307 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.7 out of 5 after 15820 votes.
Prism Casino Video Review
Overview
Like all casinos operating under the aegis of the Virtual Group, Prism cultivates a policy fundamentally opposed to the principles of fair gaming and transparent services. Though they call themselves ''reputable'', a plethora of angry patrons speak precisely the opposite. Powered solely by Real Time Gaming software, the platform features numerous and varied gaming options available in instant play format or via a download client. However, the problem is not in the quality of software. For most customers, the trouble begins with winning - payments are long overdue if they arrive at all!
Players Rewards Card is a banking option exclusively for US players.
Integrity/ Trustworthiness
Virtual Casino Group earned its infamous reputation soon after their emergence on the gambling scene. As a young network of websites, they started with an unusually generous offering of free spins and other no-deposit bonuses, which attracted numerous fraudsters trying to exploit the promotions. Since then, the sister sites have been propagating unreasonably strict, damaging and unfair terms and conditions to ward off bonus abusers, but to the detriment of honest players. To date, they haven't changed the way winners are handled and have developed a habit of not paying what is due.
On their website, Prism assures us they are fully licensed and regulated by industry standards, but what they lack is the actual evidence of a reputable e-gaming permit. We've been told in a written communication they are licensed in the jurisdiction of Costa Rica - a poorly regarded regulator without any application conditions, protocols or customer protection measures expected of their licensees.
Player Complaints
Our members point out long cash-out times and non-payments as the biggest issues here. The casino reserves the right to decide which actions constitute abuse in their sole discretion, and are reported to invent new rules on a whim, using a completely arbitrary method to determine irregular play. If earnings originate from bonus funds, they will review transaction logs and game-play, request additional documents and ask a player to fill out an unusual questionnaire, which all takes far too long, plus there seems always to be some inconsistency in said documents that take even more time to resolve. When they do release funds, it is usually after a month, and only if players persist demanding to be paid.
Conclusion
It is unacceptable for any casino to decide T&C arbitrarily - it is a PREDATORY TACTIC which always puts players at risk, never knowing if their actions are against the rules or not. Furthermore, there is no excuse for any verification procedures or payment processing to last 30 days or longer or to require multiple submissions of the same documents. Due to these and other issues, such as rude or unreachable customer support, we advise against depositing or claiming any bonuses from this brand.
Down to Brass Tacks
Prism Casino is rated 1632 of 1636 casinos reviewed with a score of 0.3 out of 5 after 259 votes and it has 307 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.7 out of 5 after 15820 votes.
Screenshot Gallery / Last Updated 14-02-2024
- Jurisdictions:
- Download Available: No
- Sister Casinos:
-
min deposit:
$5 (Lightning Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from United States, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
- Email:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email [email protected]
Prism Casino Activity
Talon Lloyd commented on a casino
1 month ago"I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My with..."
0.3 / 5
"Prism Casino is very disappointing. The game selection is limited, and the software often crashes. Customer support is slow and unhelpful, making it frustrating to resolve issues. Overall, a poor expe..."
0.7 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Your Feedback
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Member's feedback (74)
Read All
Talon Lloyd 1 month ago Newbie
I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My withdrawal today was for roughly 400 bucks. I deposited 50 with a percentage bonus code, me my playthrough and withdrew. Again...
I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My withdrawal today was for roughly 400 bucks. I deposited 50 with a percentage bonus code, me my playthrough and withdrew. Again real review. As long as you verify, then play, and treat representatives with respect, you should be able to have a good experience. Good luck, gamblers. ~T
Show more
Prism Casino is very disappointing. The game selection is limited, and the software often crashes. Customer support is slow and unhelpful, making it frustrating to resolve issues. Overall, a poor experience.
No. No, no, no, no, no, no, NOOO!! If you're still sitting there saying, "They couldn't be THAT bad!", I encourage you to roll your money into a ball, drown it in your choice of salad dressing, and then proceed to eat it.. as shitting it back out later is a far better - and more entertaining - option than playing at this...
No. No, no, no, no, no, no, NOOO!! If you're still sitting there saying, "They couldn't be THAT bad!", I encourage you to roll your money into a ball, drown it in your choice of salad dressing, and then proceed to eat it.. as shitting it back out later is a far better - and more entertaining - option than playing at this shit hole.
Show more
By far one of the. Worst casinos I’ve tried. When layouts are yielded or delayed even by an hour, don’t trust it and move on. Try bitstarz chumba stake … Eve. Extreme yabby limitless brango bonus blitz.. hard to ein on some but at least u know you will get bitcoin in the next hour.
Received a free chip, completed the play through required, submitted the KYC verification documents that have worked at several other casinos. i have not withdrawn yet but it being apart of the Inclave network, mi positive.
They have fun games, nowhere we you can find the same games in so many different casinos that have way more to offer. Withdrawal times here took forever for me and customer service was never very helpful. Try Brango, or Extreme if you want fast withdrawals and excellent customer service, but this casino really isn’t worth...
They have fun games, nowhere we you can find the same games in so many different casinos that have way more to offer. Withdrawal times here took forever for me and customer service was never very helpful. Try Brango, or Extreme if you want fast withdrawals and excellent customer service, but this casino really isn’t worth it.
Show more
It is astounding that this casino and the casino group behind it is still around and apparently still ripping players off. When I was a lot younger many years ago I played here and won. But of course never got paid. WARNING FROM AN EXPERIENCED ONLINE GAMBLER, STAY AWAY FROM THIS CASINO AND ALL VIRTUAL GROUP CASINO'S.
This place is awful. I won of course never saw my winnings! After sending in my documents they said my "Government Issued ID" was not valid. Then my proof of address was expired. Well, when it takes months to verify an account of course it was! Whatever! They ignored my emails and chat just gave me the runaround. After...
This place is awful. I won of course never saw my winnings! After sending in my documents they said my "Government Issued ID" was not valid. Then my proof of address was expired. Well, when it takes months to verify an account of course it was! Whatever! They ignored my emails and chat just gave me the runaround. After months, I just got sick of messing with them. STAY FAR AWAY FROM THIS JOKE OF A CASINO!!!!
Show more
This casino support sucks. The whole experience is just bad all the way around. Playing online casino should be enjoyable. This is everything but enjoyable. If you wanted to play the new casino definitely keep looking cause this is not the one to play at and that’s that
Updating...of course the cashout wasn't paid. Prism is a joke. Avoid at all costs.
Received a free chip, completed the playthrough required, submitted the KYC verification documents that have worked at several other casinos. We'll see what happens. Based on the reviews below, I'm not confident.
Absolute scam site stay away at all costs. Payout times are a joke. Verification process is lengthy and they make you do it over and over again until approved. Even if you happen to get through all that expect not to get paid if you do win. Please look for better places to play
kimosabi0077
2 years ago
Sr. Member
Right there with all of its closely rated casino buddies as far as I'm concerned. Just another junk casino that is wasting space on the internet. I would avoid at all costs. You would have a better chance of winning the lottery 6 times in a row than making any real money here
Was actually good until I won something and went on live chat, I was told players from NZ not accepted, this was after about 6 months of playing there and I was cut off live chat and cannot login. There was roughly $700usd in there at the time.
Been ignored as far as my pending payout.
Please, do not waste your money or time here. Easy enough to be fooled when you are first starting to play these sites because they do a really good job of getting their name out there and advertise as if they are the best. They are anything but. Customer support is slow and only gives you scripted responses, usually untrue....
Please, do not waste your money or time here. Easy enough to be fooled when you are first starting to play these sites because they do a really good job of getting their name out there and advertise as if they are the best. They are anything but. Customer support is slow and only gives you scripted responses, usually untrue. Payouts are almost impossible. By the time you receive it, it will not have been worth the effort you had to put in an time just to get What you are owed
Show moreone of the first casinos I can remember joining years ago, nothing special same as any RTG never won never cashed out
Worst casino ever refused to pay any winnings and the staff was horrible avoid this casino at all costs
Not good casino, yes there is no deposit bonus but at what price.
What can I add to the overwheming majority of reviews here. There are many more, customer-centric online casinos out there with good reps. Please.Stay.Away.
- Jurisdictions:
- Download Available: No
- Company:
- Sister Casinos:
-
min deposit:
$5 (Lightning Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from United States, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
- Email:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email [email protected]
Prism Casino Activity
Talon Lloyd commented on a casino
1 month ago"I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My with..."
0.3 / 5
"Prism Casino is very disappointing. The game selection is limited, and the software often crashes. Customer support is slow and unhelpful, making it frustrating to resolve issues. Overall, a poor expe..."
0.7 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Talon Lloyd 1 month ago Newbie
I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My withdrawal today was for roughly 400 bucks. I deposited 50 with a percentage bonus code, me my playthrough and withdrew. Again...
I initiated my 1st withdrawal. 4 hours later my bitcoin wallet notified me of receipt. Shocked to say the least. Real player, real review. I abused free chips but I also made small deposits. My withdrawal today was for roughly 400 bucks. I deposited 50 with a percentage bonus code, me my playthrough and withdrew. Again real review. As long as you verify, then play, and treat representatives with respect, you should be able to have a good experience. Good luck, gamblers. ~T
Show morePlease enter your comment.
Your comment is added.
diepoeskont
1 month ago
Newbie
0.7 / 5
Prism Casino is very disappointing. The game selection is limited, and the software often crashes. Customer support is slow and unhelpful, making it frustrating to resolve issues. Overall, a poor experience.
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Your comment is added.
Darren Kidd
1 year ago
Newbie
0.1 / 5
No. No, no, no, no, no, no, NOOO!! If you're still sitting there saying, "They couldn't be THAT bad!", I encourage you to roll your money into a ball, drown it in your choice of salad dressing, and then proceed to eat it.. as shitting it back out later is a far better - and more entertaining - option than playing at this...
No. No, no, no, no, no, no, NOOO!! If you're still sitting there saying, "They couldn't be THAT bad!", I encourage you to roll your money into a ball, drown it in your choice of salad dressing, and then proceed to eat it.. as shitting it back out later is a far better - and more entertaining - option than playing at this shit hole.
Show morePlease enter your comment.
Your comment is added.
Eternitycc1
1 year ago
Jr. Member
0.6 / 5
By far one of the. Worst casinos I’ve tried. When layouts are yielded or delayed even by an hour, don’t trust it and move on. Try bitstarz chumba stake … Eve. Extreme yabby limitless brango bonus blitz.. hard to ein on some but at least u know you will get bitcoin in the next hour.
Please enter your comment.
Your comment is added.
ApexPredator93
1 year ago
Jr. Member
2.2 / 5
Received a free chip, completed the play through required, submitted the KYC verification documents that have worked at several other casinos. i have not withdrawn yet but it being apart of the Inclave network, mi positive.
Please enter your comment.
Your comment is added.
samijogallo
1 year ago
Sr. Newbie
2.5 / 5
They have fun games, nowhere we you can find the same games in so many different casinos that have way more to offer. Withdrawal times here took forever for me and customer service was never very helpful. Try Brango, or Extreme if you want fast withdrawals and excellent customer service, but this casino really isn’t worth...
They have fun games, nowhere we you can find the same games in so many different casinos that have way more to offer. Withdrawal times here took forever for me and customer service was never very helpful. Try Brango, or Extreme if you want fast withdrawals and excellent customer service, but this casino really isn’t worth it.
Show morePlease enter your comment.
Your comment is added.
Vanenhox
1 year ago
Sr. Member
0.1 / 5
It is astounding that this casino and the casino group behind it is still around and apparently still ripping players off. When I was a lot younger many years ago I played here and won. But of course never got paid. WARNING FROM AN EXPERIENCED ONLINE GAMBLER, STAY AWAY FROM THIS CASINO AND ALL VIRTUAL GROUP CASINO'S.
Please enter your comment.
Your comment is added.
cajunmama
2 years ago
Jr. Member
0.1 / 5
This place is awful. I won of course never saw my winnings! After sending in my documents they said my "Government Issued ID" was not valid. Then my proof of address was expired. Well, when it takes months to verify an account of course it was! Whatever! They ignored my emails and chat just gave me the runaround. After...
This place is awful. I won of course never saw my winnings! After sending in my documents they said my "Government Issued ID" was not valid. Then my proof of address was expired. Well, when it takes months to verify an account of course it was! Whatever! They ignored my emails and chat just gave me the runaround. After months, I just got sick of messing with them. STAY FAR AWAY FROM THIS JOKE OF A CASINO!!!!
Show morePlease enter your comment.
Your comment is added.
ericadawn11-0
2 years ago
Full Member
0.4 / 5
This casino support sucks. The whole experience is just bad all the way around. Playing online casino should be enjoyable. This is everything but enjoyable. If you wanted to play the new casino definitely keep looking cause this is not the one to play at and that’s that
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Basescoach
2 years ago
Sr. Newbie
2.5 / 5
Updating...of course the cashout wasn't paid. Prism is a joke. Avoid at all costs.
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Basescoach
2 years ago
Sr. Newbie
2.5 / 5
Received a free chip, completed the playthrough required, submitted the KYC verification documents that have worked at several other casinos. We'll see what happens. Based on the reviews below, I'm not confident.
Please enter your comment.
Your comment is added.
Chriscainevip
2 years ago
Sr. Newbie
0.4 / 5
Absolute scam site stay away at all costs. Payout times are a joke. Verification process is lengthy and they make you do it over and over again until approved. Even if you happen to get through all that expect not to get paid if you do win. Please look for better places to play
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kimosabi0077
2 years ago
Sr. Member
Right there with all of its closely rated casino buddies as far as I'm concerned. Just another junk casino that is wasting space on the internet. I would avoid at all costs. You would have a better chance of winning the lottery 6 times in a row than making any real money here
Please enter your comment.
Your comment is added.
Wollygog
2 years ago
Newbie
0.3 / 5
Was actually good until I won something and went on live chat, I was told players from NZ not accepted, this was after about 6 months of playing there and I was cut off live chat and cannot login. There was roughly $700usd in there at the time.
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Your comment is added.
Helen Wait
4 years ago
Sr. Newbie
0.6 / 5
Been ignored as far as my pending payout.
Please enter your comment.
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smills232
4 years ago
Newbie
0.5 / 5
Please, do not waste your money or time here. Easy enough to be fooled when you are first starting to play these sites because they do a really good job of getting their name out there and advertise as if they are the best. They are anything but. Customer support is slow and only gives you scripted responses, usually untrue....
Please, do not waste your money or time here. Easy enough to be fooled when you are first starting to play these sites because they do a really good job of getting their name out there and advertise as if they are the best. They are anything but. Customer support is slow and only gives you scripted responses, usually untrue. Payouts are almost impossible. By the time you receive it, it will not have been worth the effort you had to put in an time just to get What you are owed
Show morePlease enter your comment.
Your comment is added.
trece13
4 years ago
Newbie
one of the first casinos I can remember joining years ago, nothing special same as any RTG never won never cashed out
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Mario Dominguez
4 years ago
Sr. Newbie
0.1 / 5
Worst casino ever refused to pay any winnings and the staff was horrible avoid this casino at all costs
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KrisKong989
4 years ago
Newbie
0.5 / 5
Not good casino, yes there is no deposit bonus but at what price.
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ziggyjamz
5 years ago
Sr. Member
1.1 / 5
What can I add to the overwheming majority of reviews here. There are many more, customer-centric online casinos out there with good reps. Please.Stay.Away.
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Your comment is added.