RESOLVED: Golden Lady Casino - Owed $400 for 18 months

I have been trying to cashout at Golden Lady Casino $469 since February 2023. I completed identity verification and was told multiple times that my withdrawal was approved and being expedited. I stopped counting how many times I've contacted customer support after 26 times, but for the past 7 months my chat requests have been ignored.  No one would respond to my emails or online live chats. About 3 months ago my account was randomly locked and I haven't been able to log in.  Again, emails have been unanswered. I didn't violate any terms and over a year ago that my money was approved and to be patient. My username is lg***. I have more screenshots but can only post 4.

Lindsay Gill, dont worry now you are at the right place. I am hopeful that LCB officials will help you to cashing out your money.

I hope you get your winnings, Lindsey. From what I've seen, LCB will do their best to help. Good luck!

That's wild! I hope things work out for you and LCB can help you out.

Hello Lindsey Gill,

First of all, welcome to LCB!

Sorry to hear that you are facing this kind of issue. 

Please send us your casino username via private message so we can reach out to the casino and inquire about your case.

Thank you.

Hello Lindsey Gill,

We're still waiting on your casino username/ID, if you would like us to contact the casino and inquire about your case please send it via private message. 

Hello Lindsey Gill,

Since we never received your username we'll close this complaint due to the submitter's inactivity.

Hello Lindsey Gill,

Thank you for providing us with your casino credentials, we reopened your complaint now and we're going to contact the casino to inquire further about your case. Keep you updated on this thread. 

Dear Lindsey Gill,

We sent a reminder to the casino since we haven't heard back thus far. Keep you updated on this thread. 

Dear Lindsey Gill,

We are still waiting for an update from the casino regarding your case. Keep you posted on this thread.

Hello Lindsey Gill,

We contacted the casino representative and asked for an update regarding your case. Have you heard from them in the meantime?

Thank you for your patience.

Hello Lindsey Gill,

First , we would like to apologise for all the trouble you have been going through, possible related to previous managment who left your case and complaint unresolved and unattended.

We are now looking into your complaint and you can expect an email from your personal account manager about this case.

We are not yet sure what was the reason your cashout request was not allowed to begin with but we are looking into this right now.

Regardless - Do feel free to email us directly , if you want, to : [email protected]

Every email youll sent will be seen directly by your account manager.

Best, 

Support team 

Golden Lady Casino

Hello Lindsey Gill,

The casino rep has informed us that they have contacted you and that you have sent them the required documents for verification. Please keep us updated on the progress.

Thank you.

Hello Lindsey Gill,

We've received feedback from the casino rep that the full amount has been paid out to you. Could you please confirm this information so we can mark your case as resolved?

Thank you.

Hello Lindsey Gill,

Since we've never heard back from you, yet we have an update from the casino rep that your funds have been paid out to you, we will mark this complaint as RESOLVED.