RESOLVED: My deposit is not credited to my account

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Last post made 2 months ago by JovanaV
Wali19
  • Started by
  • Wali19
  • Belgium Sr. Newbie 41
  • last active 7 days ago

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  • Wali19
    • Started by
    • Wali19
    • at Jul 31, 24, 04:59:13 PM
    • Belgium Sr. Newbie 41
    • last active 7 days ago

    I made a deposit on Friday 26 July via bank transfer on betsomnia casin. I have waiting one week and the money is still not approved to my account I send them all proof of my transaction what they asked me. They saying wait wait wait . I did but I don't see any positive response from them I asked from the to give the payment provider contact details they dont give any contact details. I want my money back refunded I had a positive reviews about this casino but as I see that my money is still not arrived to my account or not returned to my bank account I am very disappointed 😒

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 01, 24, 03:30:18 AM
    • Serbia Moderator 1396
    • online

    Dear Wali19,

    Sorry to hear that you are facing this kind of issue. 

    Please send us your casino username via private message so that we could contact the casino rep and check your account.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 01, 24, 05:50:01 AM
    • Serbia Moderator 1396
    • online

    Dear Wali19,

    Thanks for sending your casino credentials. We have contacted the casino rep. Once they reply, we will let you know here on the thread.

  • Wali19
    • Replied by
    • Wali19
    • at Aug 01, 24, 08:15:23 AM
    • Belgium Sr. Newbie 41
    • last active 7 days ago

    I send them all documents about my deposit and still waiting this casino has scammed my money they have be quick for response 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 06, 24, 07:51:45 AM
    • Serbia Moderator 1396
    • online

    Dear Wali19,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

    Have you heard back from them, by any chance?

  • Wali19
    • Replied by
    • Wali19
    • at Aug 08, 24, 07:40:15 AM
    • Belgium Sr. Newbie 41
    • last active 7 days ago

    Hello. Sir the money has been credited back to my bank account so the case is resolved thank you 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 08, 24, 07:53:42 AM
    • Serbia Moderator 1396
    • online

    Dear Wali19,

    We're glad to hear that! You are most welcome! thumbs_up

    We will now mark this complaint as resolved.

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