CLOSED: RTG not paying you? Complaint?....

Can somebody please tell me how this is correct. If you look at the description of the play it does not even match what the picture is. I had Master take over initiated and during Master takeover it lists clearly that the master takes over quote replaces quote all the other major Masters if you look at the description it lists that Master take over Panda was on a symbol that was actually a tiger, an ace, A gorilla, and one of them was a panda but all major symbols should have been changed to red panda it says that Master takeover was initiated somebody please tell me I'm wrong if you read the description of what happened and what was supposed to happen master takeover clearly says all Masters are taken over so every single Master on here should have been the same one. And in this case it was that it was red panda . I will reply to this with the rest of my screenshots I'm absolutely furious I was offered a $20 coupon on Mr o and a $20 coupon on eternal when the spin was worth at least $50 and I could have won $100 off of it now I have to do the playthrough and with these stupid $20 coupons I will reply to this with the rest of the screenshots somebody please actually take the time to look at this and read the rules of Master takeover and read what it says happened during the spin and look it's not even matching the description somebody please help

I've been waiting days for them and then they tell me that it's correct here's the rest of the things I have if you read the descriptions it's not correct and I am absolutely furious I am a very loyal customer to these casinos and they're telling me straight up when I'm looking right at the rules that it's correct when it's not matching what the rules say master takeover was initiated therefore all Masters should be the same because Master takeover means the master takes over every single master so there are four different Masters still on the board why are they not all the same?

I've been waiting days for them and then they tell me that it's correct here's the rest of the things I have if you read the descriptions it's not correct and I am absolutely furious I am a very loyal customer to these casinos and they're telling me straight up when I'm looking right at the rules that it's correct when it's not matching what the rules say master takeover was initiated therefore all Masters should be the same because Master takeover means the master takes over every single master so there are four different Masters still on the board why are they not all the same? And I messed up thing is is I was watching closely and I watched them all change to a panda and then they quickly changed back because that was my last spin on my bonus so it changed to the panda all of those symbols course I don't have proof of that but if you read the description literally the description does not even match the picture what is going on here that's $50 if those were all pandas it's over $50 I stopped counting when there was 13 just with the top symbol on the first real I didn't even go to the bottom one to count how many combinations of six pandas I had

Hello Tabitha Hamlin,

Please send us your casino username via PM so that we could contact the casino rep and look further into this case.

Thank you.

Can you look at it and tell me what you think? It says Master takeover was initiated. And in the rules it clearly states what Master takeover is. I watched the screen turn all of those symbols into a red panda and then they quickly disappeared and I won 1$

1. They scammed me and I play there so much. I am elite and they are denying it I just want somebody else to look at it and tell me that Master takeover rules were applied and that screen shows the result of Master takeover, if you read what it says under master takeover for the spin it lists random symbols saying they were changed to a panda, one is a tiger, one is an A, one is a kingkong guy, and the last one I think MIGHT be a panda.. but what are the rules of Master takeover? One master TAKES OVER  ALLLLLLLLL. the other Masters. I don't see that I see all different master symbols but during my gameolay I watched them all change! Then it changed back quickly and never paid me  Its been says dealing with this I just want to cry 

Dear Tabitha Hamlin,

Sorry to hear that you are facing this kind of issue. 

Thanks for sending your account details. We have forwarded them to the casino rep and inquired about this matter. Once they reply, we will let you know here on the thread.

Thank you for your patience.

 I'm curious of this outcome I too noticed when playing funny things with this game to be exact.  Hopefully it's posted if so will go back in my game play and find the one I felt was wrong. 

Dear Tabitha Hamlin,

The casino rep has informed us that they are still looking into your case. We will update you as soon as we receive a response from them.

Thank you for your patience.

Dear Tabitha Hamlin,

We've received the following reply from the casino representative:

A request has been sent to RTG, our Game provider, to review the gameplay and bet in question.

Please keep an eye on this thread for further updates. Thank you for your patience.

Dear Tabitha Hamlin,

We sent a reminder to the casino rep for an update regarding your case. Keep you updated on this thread.

Yeah they had to get a supervisor and go and have them contact RTG again I'm so mad. Yesterday I had an email at 12am central time for the elite and it was a $50 chip. So I deposited 11 bucks. I ended up at 170$ at one point and then I was like ahh I got that free chip it's like 250 MCO  So I played. All my money down n then find out I cannot even use the coupon cuz I'm no longer elite. Which not everybody gets the elite emails. So it's like if you're gonna take the status away why are you sending me emails that are false and they can't say it's just automatic everyone gets them cuz only elite members get the dam emails.  It's so stupid I'm so mad right now. Rtg who knows what they will even do. 3 or 4 weeks later, oh here's a chip in the amount you were supposed to get paid with a wager of x30 on it and a 100 MCO who knows it would be some stupid cr*** like that anyway I know it. Makes me so mad idk what I'm waiting for they trick me they lie to me they rip me off it's just disgusting 

Dear Tabitha Hamlin, 

We contacted the casino rep again, and they informed us that they still haven't received any response from the game provider. As soon as we receive any feedback from them, we will let you know.

Thank you for your patience.

🤣😂😅🤣😂💯!!    👏👏👏👍

Dear Tabitha Hamlin, 

Unfortunately, the casino rep informed us that they still have not received a response from the game provider. We will update you whenever we receive any news regarding your case.

Thank you for understanding. 

I apologiE I didn't understand that I was spamming but it's funny cuz I was actually told that they did hear back from RTG and they said I'm wrong. But I still cannot seem to get my questions answered..so your rep and the emails I've received are giving me different information 

Dear Tabitha Hamlin, 

So you've received the response from the casino clarifying your case, is that correct?

Thank you.

No all they did was send me a screenshot of somebody telling them no it's fine. But.  I KNOW this spin isn't right. All it was was an email referring to a new issue on eternal, and they said oh yeah you're paid out we gave you a chip (which says was for inconvenience and having to wait) so I waited this long to not even get a response just about this kong fu spin. After all this waiting, all I get is an email about something completely different and they just say oh just so you know they said this.. n it had a screen shot of an email or message. So they weren't even going to go out of their way to say something about it? Cuz like I said this was them responding to a different issue.  I waited for soooooo long. And they are wrong. but nobody will take two seconds to explain to me how I'm incorrect. that's all I want. actually I just want to be reimbursed and I want to know the actual amount that should have been paid. But nobody seems to care I have been waiting for so long and all I get is a mention in a different email like it wasn't a big deal. this is a big deal to me. I spend my money and it says they are fair gaming. But they aren't going to acknowledge me or explain to me cuz hey if i am wrong I will own it but I I don't see how I can be wrong if they just would actually read my message and my complaint to specifically analyze the spin. It's embarrassing they are in the wrong and I have spent so much time money and everything with all kinds of a RTG slots at all different websites. I wish I could get a phone call from whoever is telling me I'm wrong while we both look at the the same pictures so my obvious concerns can be addressed ... please i have been waiting for so long month and half to not even get directly notified of anything because they only  emailed me because of this new issue. It says if there are any questions ..... I have several!!''Please help me get connected...

Dear Tabitha Hamlin,

We understand your frustration. We contacted the casino rep again and referred them to your latest post. Please keep an eye on this thread for further updates.

Dear Tabitha Hamlin,

Since there is no response from the casino regarding your case, we will have to close this complaint. 

If they respond at any time, we will let you know.

Thanks for your understanding.